Digital Engagement through Intranets

Angela Kaczmar Coordinator of Database & Application Architecture

Information Technology Services, City of Red Deer

City of Red Deer

Alberta, Canada

Population of 97,000

15 unique business units

25 different facilities

1400 employees

1000 have network accounts

880 desktop computers

Defining the Problem

An Intranet needs to be a solution to a problem

What is the purpose?

Provide essential information to employees Staff directory – employee contact information

Benefits – coverage, entitlements, forms

Unions – contact information, agreements

Safety

Expense & Other Forms

Policies & procedures

Training

Create a sense of community & involvement Bulletin Board

Buy & Sell

Events Calendar

Building the Idea

Opened a dialogue – Inform!

Intranet team – content experts from supporting

departments

Created user testing groups - volunteer employees

Asked for employee input for content and applications

Held contest to name the site

If you build it…

Forced it as the home page on all City workstations

Build Coffee Room PCs for non-networked users

Built in personal interests

Buy & Sell

Bulletin Board

Events Calendar

Paperless pay stubs (Direct Deposit Notices)

Job Postings

The Bridge - Demo

DEMO

The Bridge – The Future

External access for staff

Responsive design

New search

Thank you.