City of Grand JunctionCity of Grand JunctionSolid Waste DepartmentSolid Waste Department

How do we make it all How do we make it all work $$$$work $$$$

What are we aboutWhat are we aboutThe City of Grand Junction Solid Waste Department provides automated The City of Grand Junction Solid Waste Department provides automated refuse collection to all residential customers of less than eight units in the refuse collection to all residential customers of less than eight units in the City of Grand Junction as of April 19, 1994. We also do residential collection City of Grand Junction as of April 19, 1994. We also do residential collection for over 150 customers under the new administrative regulation that were for over 150 customers under the new administrative regulation that were annexed after the April 19th date. In addition we provide commercial refuse annexed after the April 19th date. In addition we provide commercial refuse collection for those commercial customers requesting our service. In collection for those commercial customers requesting our service. In providing commercial service, we compete with the private sector (BFI, Waste providing commercial service, we compete with the private sector (BFI, Waste Management, Monument Refuse, and Rocky Mt. refuse). Through a contract Management, Monument Refuse, and Rocky Mt. refuse). Through a contract with CRI we provide residential curbside recycling for those customers with CRI we provide residential curbside recycling for those customers wanting the service.wanting the service.

The Solid Waste Department has nine Specialty Equipment Operators The Solid Waste Department has nine Specialty Equipment Operators whose jobs include residential refuse collection, container delivery, whose jobs include residential refuse collection, container delivery, commercial Dumpster service, and construction and special pick-ups. We commercial Dumpster service, and construction and special pick-ups. We service over 14,150 automated containers and 1,085 commercial dumpsters service over 14,150 automated containers and 1,085 commercial dumpsters per week. We have one Lead Public Works Maintenance Worker who is the per week. We have one Lead Public Works Maintenance Worker who is the shop man doing repairs, deliveries, etc., one Supervisor, one Superintendent, shop man doing repairs, deliveries, etc., one Supervisor, one Superintendent, and one half of an administrative assistant who is shared with the Water and one half of an administrative assistant who is shared with the Water Department. The Solid Waste department is in charge of administrating a Department. The Solid Waste department is in charge of administrating a contract with CRI (Curbside Recycling Indefinitely) to provide curbside contract with CRI (Curbside Recycling Indefinitely) to provide curbside recycling to its residential customers if they so choose to have it. The City of recycling to its residential customers if they so choose to have it. The City of Grand Junction Solid Waste Department is an enterprise fund with a minimum Grand Junction Solid Waste Department is an enterprise fund with a minimum fund balance of 15 percent of annual operating expenses. Rates and rate fund balance of 15 percent of annual operating expenses. Rates and rate changes are established by City Resolution. The fund's sole existence is to changes are established by City Resolution. The fund's sole existence is to provide quality refuse collection to the citizens of the community at a fair provide quality refuse collection to the citizens of the community at a fair price.price.

Regular Residential ServicesRegular Residential Services Weekly refuse collection:Weekly refuse collection: The City of Grand Junction Solid The City of Grand Junction Solid

Waste Department provides weekly automated refuse collection. Waste Department provides weekly automated refuse collection. We have 4 automated side load trucks and 1 rear load truck used We have 4 automated side load trucks and 1 rear load truck used for our weekly collection. Each side loader services about 700 for our weekly collection. Each side loader services about 700 containers per day and the rear load truck is used for special containers per day and the rear load truck is used for special pickups and a commercial rear load route. pickups and a commercial rear load route.

City provided trash container(s):City provided trash container(s): For our residential customers For our residential customers we provide a choice of two different size containers, 64 and 96 we provide a choice of two different size containers, 64 and 96 gallons, or any combination. The customers choose the gallons, or any combination. The customers choose the container(s) that best fits their need. The number of containers container(s) that best fits their need. The number of containers and sizes can be changed at anytime with no charge to the and sizes can be changed at anytime with no charge to the customer. All containers are wheeled for easy delivery too and customer. All containers are wheeled for easy delivery too and from the curb. Containers have attached lids to help with spillage from the curb. Containers have attached lids to help with spillage and animal problems. (All containers are property of the city.)and animal problems. (All containers are property of the city.)

Volume based rates: Volume based rates: Rates are based on the volume of trash Rates are based on the volume of trash the container holds. A 64 gallon container costs the customer less the container holds. A 64 gallon container costs the customer less money than a 96 gallon, and a 96 gallon is less than 2-64 gallon money than a 96 gallon, and a 96 gallon is less than 2-64 gallon containers. The city feels this is the fairest way to charge containers. The city feels this is the fairest way to charge customers for refuse collection. We have no senior discount.customers for refuse collection. We have no senior discount.

Convenient monthly billing: Convenient monthly billing: Customers are billed monthly for Customers are billed monthly for the service provided the previous month. Trash service will be the service provided the previous month. Trash service will be added to your current City bill (You will make one payment for all added to your current City bill (You will make one payment for all the service you receive from the City, those service may include the service you receive from the City, those service may include Sewer, City Water, Trash, and Recycling). Sewer, City Water, Trash, and Recycling).

Additional Services by RequestAdditional Services by Request

Curbside Recycling: Curbside Recycling: The City of Grand Junction offers residential The City of Grand Junction offers residential curbside recycling service. You will receive in-home instruction, curbside recycling service. You will receive in-home instruction, containers, calendars, brochures, quarterly news letter, and containers, calendars, brochures, quarterly news letter, and regular monthly curbside service. Products that can be recycled regular monthly curbside service. Products that can be recycled are Aluminum, Cardboard, Glass, Plastic #1 #2, Newspaper, Steel are Aluminum, Cardboard, Glass, Plastic #1 #2, Newspaper, Steel cans, Magazines, and Office pak. The cost of the program is $1.75 cans, Magazines, and Office pak. The cost of the program is $1.75 per month and will be conveniently added to your City utility bill. per month and will be conveniently added to your City utility bill. To sign up or obtain more information call Curbside Recycling To sign up or obtain more information call Curbside Recycling Indefinitely at (242-1036) or the City Solid Waste Department Indefinitely at (242-1036) or the City Solid Waste Department (244-1570).(244-1570).

Special bulk item pickup: Special bulk item pickup: The City of Grand Junction offers The City of Grand Junction offers special pick up, and bulky item removal. There is a fee for this special pick up, and bulky item removal. There is a fee for this service, and it is based on the volume of material collected. Loose service, and it is based on the volume of material collected. Loose material must be contained and should not exceed fifty pounds in material must be contained and should not exceed fifty pounds in weight. Bricks, concrete, and steel cannot be collected as they are weight. Bricks, concrete, and steel cannot be collected as they are damaging to the collection vehicle. Limbs and brush must be cut damaging to the collection vehicle. Limbs and brush must be cut no longer than four foot in length and tied in bundles no larger no longer than four foot in length and tied in bundles no larger than eighteen inches. To obtain a special pickup, just call the Solid than eighteen inches. To obtain a special pickup, just call the Solid Waste Department (244-1570) and schedule it.Waste Department (244-1570) and schedule it.

Handicapped and elderly assistances: Handicapped and elderly assistances: The Solid Waste The Solid Waste Department provides a special service for those customers with Department provides a special service for those customers with physical disabilities. The equipment operators will pull the physical disabilities. The equipment operators will pull the customer’s automated container out and service it each week. To customer’s automated container out and service it each week. To be added to the list for assistance, call the Solid Waste be added to the list for assistance, call the Solid Waste Department (244-1570.)Department (244-1570.)

Small construction and clean up projects: Small construction and clean up projects: The Solid Waste The Solid Waste Department also offers construction dumpsters for small building Department also offers construction dumpsters for small building projects, and clean ups. We have 2 cubic yard containers available projects, and clean ups. We have 2 cubic yard containers available for these projects. The 2003 cost for construction tanks is $15.00 for these projects. The 2003 cost for construction tanks is $15.00 per cubic yard per service. You can keep this container for up to per cubic yard per service. You can keep this container for up to 30 days then a charge of $1.00 per day is added. For assistance 30 days then a charge of $1.00 per day is added. For assistance on a construction dumpster, call the Solid Waste Department on a construction dumpster, call the Solid Waste Department (244-1570.)(244-1570.)

Just moving into the City (Special pick up of moving Just moving into the City (Special pick up of moving boxes): boxes): The Solid Waste Department provides a special service The Solid Waste Department provides a special service for those customers just moving into our service area. When you for those customers just moving into our service area. When you get moved in and have all your moving boxes and packaging get moved in and have all your moving boxes and packaging paper together call us and we will do a one time pickup for free. paper together call us and we will do a one time pickup for free. It’s just a small way of saying welcome to the City of Grand It’s just a small way of saying welcome to the City of Grand Junction Solid Waste services. For assistance call the Solid Waste Junction Solid Waste services. For assistance call the Solid Waste Department (244-1570.)Department (244-1570.)

Commercial ServiceCommercial Service We try to assist and provide for all their reasonable needs. We do We try to assist and provide for all their reasonable needs. We do

not charge for changing container size or customers’ requests for not charge for changing container size or customers’ requests for change in service, as we understand there needs change from change in service, as we understand there needs change from time to time. It is our goal to make personal contact with all large time to time. It is our goal to make personal contact with all large commercial customers one time per year. We will provide one commercial customers one time per year. We will provide one newsletter per year to all commercial customers. We try to take newsletter per year to all commercial customers. We try to take care of all our customers’ needs in a prompt and courteous care of all our customers’ needs in a prompt and courteous manner. Also, we are using plastic lids instead of metal lids. manner. Also, we are using plastic lids instead of metal lids. These are much lighter and easier for our customers to use and These are much lighter and easier for our customers to use and reduce the chance of injury. Another important customer services reduce the chance of injury. Another important customer services we provide are locking lids. This is a great help to our customers we provide are locking lids. This is a great help to our customers who have a problem with other people filling their Dumpster. With who have a problem with other people filling their Dumpster. With the change to automated collection in 1996, the impact to our the change to automated collection in 1996, the impact to our commercial can customers was significant. In the past, customers commercial can customers was significant. In the past, customers were charged a flat rate and could use from one to five 33-gallon were charged a flat rate and could use from one to five 33-gallon containers. With the conversion to automation these customers containers. With the conversion to automation these customers were given the same choice as residential customers to choose the were given the same choice as residential customers to choose the container that best fits their garbage needs; any combination of container that best fits their garbage needs; any combination of 64, 96, or 300-gallon containers. Commercial customers also 64, 96, or 300-gallon containers. Commercial customers also benefited from the lower rates that the conversion to automation benefited from the lower rates that the conversion to automation has on future rates. has on future rates.

2002-Recycling Program2002-Recycling Program

2002 City of Grand Jct. Recycling Program    

Cost per customer (2234) per month

       

Recycling program cost $ 201,353.00    

  $ -    

Total $ 201,353.00   $ 7.51

       

Revenue from $1.75 $ 42,429.30    

Revenue from sale of product $ 63,900.60    

Direct pays $ 525.25    

Credits $ (58.57)    

Avoid Cost $ 112,667.50 1153.789 Tons @ $97.65 per Ton  

       

Total $ 219,464.08   $ 8.19

       

Total Sources $ 219,464.08    

Total Uses $ 201,353.00    

       

Gain or Loss $ 18,111.08   $ 0.68

BudgetBudget

PERCENT OF TOTAL BUDGETPERCENT OF TOTAL BUDGET 19961996 19971997 19981998 19991999 2000 2000 20012001

2002 2002 Personnel Costs Personnel Costs 3636 3030 2929 3333 3232 3333 3333 Landfill Costs Landfill Costs 2020 2121 2020 1818 1818 1717 1717 Equipment Costs Equipment Costs 2121 2020 1818 1919 2020 2020 1919 Interfund Chargers Interfund Chargers 99 1010 1010 1010 1010 1010 1010 Recycling Costs Recycling Costs 66 7 7 1010 1010 99 99 99 Debt PaymentDebt Payment 11 7 7 7 7 55 55 55 44 Other ExpensesOther Expenses 77 5 5 6 6 55 66 66 88

19971997 19981998 19991999 20002000 20012001 2002 2002

Personnel ExpensePersonnel Expense 597,528597,528 600,307600,307 671,493671,493 667,415667,415 690,972690,972 707,658707,658 General OperatingGeneral Operating 612,679612,679 660,507660,507 602,468602,468 574,553574,553 583,861583,861 599,096599,096 Interfund ChargesInterfund Charges 668,750668,750 631,727631,727 648,464648,464 701,807701,807 715,698715,698 710,896710,896 Debt ServicesDebt Services 132,963132,963 152,940152,940 108,240108,240 102,960102,960 97,68097,680 92,40092,400 Operating CapitalOperating Capital 14,56414,564 17,89817,898 14,39014,390 30,27930,279 28,73228,732 55,07655,076 TOTAL EXP.TOTAL EXP. 2,026,4842,026,484 2,063,3792,063,379 2,045,055 2,077,0142,045,055 2,077,014 2,116,9432,116,943 2,165,1262,165,126

BUDGET 1997-2002

2003 Automated container rates2003 Automated container rates

(1) 64 GALLON + RECYCLING 9.82

(1) 96 GALLON + RECYCLING 11.98

(2) 64 GALLON + RECYCLING 14.15

(1) 64, (1) 96 GALLON + RECYCLING 16.31

(2) 96 GALLON + RECYCLING 18.47

(1) 64 GALLON 8.07

(1) 96 GALLON 10.23

(2) 64 GALLON 12.40

(1) 64, (1) 96 GALLON 14.56

(2) 96 GALLON 16.72

(1) 300 GALLON 29.70

SummarySummaryThe customer is your economic success! The customer is your economic success!

They are the reason you exists. They are the reason you exists. You can do a lot of things for not much money, You can do a lot of things for not much money,

become innovative.become innovative. Don’t recreate the wheel.Don’t recreate the wheel. Make the customer your top priority.Make the customer your top priority. By letting the customer make their own choices, By letting the customer make their own choices,

they will be much happier, and don’t mind paying they will be much happier, and don’t mind paying for their choices.for their choices.

Let the customer know you appreciate them.Let the customer know you appreciate them. Have your drivers create a relationship with their Have your drivers create a relationship with their

customers.customers.

If you don’t take care of your customers, If you don’t take care of your customers, somebody else will.somebody else will.

When we take care of our customers, we When we take care of our customers, we take care of ourselvestake care of ourselves

Darren Starr Darren Starr City of Grand JunctionCity of Grand Junction970-244-1493970-244-1493darrens@ci.grandjct.co.usdarrens@ci.grandjct.co.us