CITIZEN’S CHARTER

for

LODGING SERVICES VSU Cebu Office

497-E. Molave Street, Lahug, Cebu City Tel No. 0324129542, 0322328077

Vision : Center of excellence in education and research in agriculture and allied fields in

the Visayas. Mission : Attainment of the highest quality of human capital and scientific knowledge for the

sustained growth and development of agriculture, fisheries, forestry and agro-industries.

I. SCHEDULE OF AVAILABILITY OF SERVICE

Daily including Saturdays, Sundays and holidays. Curfew hours starts at 10:00 p.m.. Should you need to be out after 10:00 p.m., arrangements may be made earlier with the Caretaker, subject to her availability.

II. CHARGES: Air-con room (6 bed capacity) - P100.00 per day but minimum of P300.00 at a

time (for employees only. For non employee, P120.00 per day for at least 3 persons or minimum charge of P360.00 per day, if there are less than 3 persons.

Non-aircon room - P 80.00 per day for employee and P110.00 per day for non employee

Use of facilities only - P20.00 as water charge. IV. PROCEDURES IN THE AVAILMENT OF SERVICES

STEP

CLIENT

OFFICE ACTIVITY DURATION IN-CHARGE

1

Goes to or call the Caretaker and signifies his/her intention to either check in the lodging house or just use its facilities. Upon arrival, fills up the logbook for lodging *.

Informs client of available accommodation and the rate he/she has to pay. Prepares the room and bed of incoming lodger.

15 minutes

Guesthouse Caretaker

STEP

CLIENT

OFFICE ACTIVITY DURATION IN-CHARGE

2

Proceeds to his/her room and occupies the bed assigned to him/her during the period agreed by him/her and the caretaker.

Sees to it that lodger is provided with necessary supplies and the comfort rooms well maintained for use by the lodger. Opens gate after 2 doorbells. Assists lodger make his/her stay comfortable including availability of TV.

20 minutes and within duration of stay

Caretaker

3

Informs caretaker that he/she is checking out and pays his/her total lodging bills.

Receives payment and issues Official Receipt of amount paid by lodger. Calls taxi by phone if lodger needs a taxi.

15 minutes

Caretaker

• Cancellation of

reservation should be done 2 days before date, otherwise, payment of reserved space shall be collected.

For complaints, please call Mr. Nevin A.Pacada at (032) 232-8077/(032) 412-9542, Dr. Lourdes B. Cano at (053) 335-2609 and/or Dr. Roberto C.Guarte at (053) 335-2602 or you may drop your concern in the locked suggestion box placed at the main entrance of the VSU Cebu Office.