Citizen Services: The New Mission Critical Apps

AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015

AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015©2015, Amazon Web Services, Inc. or its affiliates. All rights reserved.

Citizen Services: The New Mission Critical Apps

Jed Sundwall

Open Data, AWS


SpeakersJohn Landwehr

VP/Public Sector CTO, Adobe Systems Inc.

Mike DonnellyGeospatial Data Architect, Department of Homeland Security

Mike WagersChief Operating Officer, Seattle Police Department

© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Citizen Services: The New Mission Critical Apps

John LandwehrPublic Sector CTOJune 2015

© 2015 Adobe Systems Incorporated. All Rights Reserved

Bogged down in tactical activities

Too much time spent on deployment and patching

Trying to support unpredictable end-user spikes and system failures

Managing multiple vendors for software, infrastructure, support

Chasing popular mobile platforms

Systems become stagnant after initial release

Ongoing IT Challenges for Citizen Services

© 2015 Adobe Systems Incorporated. All Rights Reserved

Layers of Digital Services for Government

5

© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved.

Starting from infrastructure and legacy systems looks like this…

Not so engaging.


Today’s consumer expectations (who are also your employees and citizens)

7

PERSONALIZED RELEVANT REAL-TIME

© 2015 Adobe Systems Incorporated. All Rights Reserved.

Where should you start with Digital Government?

8

Layers of Digital Services for Government

What do they need?

What do you have?

START HERE

© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. 9

Optimize and simplify experiences for all devices


• 24/7 Monitoring & Event Re-sponse

Patching OS / Apps

Customization & Upgrades

0101010101001011010110100101

• Reporting

• Backup / Re-store

Performance, Load,

Penetration Test-ing

War Gaming

Disaster Recovery Support

Requirements Captured in a digital “Run Book”

High-Touch CoachingStrong Partnership with Professional Services / Customer

x

Go-Live Process

Mainte-nance

Adobe & Amazon: Continuous Delivery of Citizen Services

AdobeGovernment

Cloud

© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. 11

MeasureMake Manage Mobilize

Adobe cloud solutions for GovernmentENGAGING, SECURE, OPEN

Forms & eSignatures, Web Content Management, Digital Rights Management, Asset ManagementDocument Services, Webconferencing, eLearning, Collaboration, Analytics, Mobile Apps



Remote Sensing Support for Homeland Security

Michael Donnelly

Geospatial Data Architect

DHS Geospatial Management Office


BLUF

Remote sensing products improves situational awareness and supports the diverse homeland security mission space; timely access and discovery of these products are just as important.


Agenda• Overview of DHS• How Imagery is leveraged• Terrapixel Capabilities


DHS Missions• Prevent terrorism and enhance

security

• Secure and manage our border

• Enforce and administer our immigration laws

• Safeguard and secure cyberspace

• Ensure resilience to disasters


Organizational Structure


Homeland Security Enterprise


DHS Geospatial Management Office• Established by the Intelligence Reform and Terrorism Prevention Act of 2004 TITLE VII, Subtitle B, Section 8201, HOMELAND SECURITY

GEOSPATIAL INFORMATION

• Reports to the DHS CIO (Management Directorate); Implemented through DHS Management Directive 034-01

• Key Functions

– Coordination of geospatial information

o Including Department A-16 responsibilities (Federal Geographic Data Committee [FGDC] representation) and participation in other federal geospatial committees)

o Forging working relationships with federal, state, tribal, territorial, local, other governmental entities, and private sector organizations on geospatial information and technology matters

o Establishing geospatial information sharing agreements across the Homeland Security stakeholder community

o Providing such geospatial information as may be necessary to implement the critical infrastructure protection programs;

o Providing leadership and coordination in meeting the geospatial information requirements of those responsible for planning, prevention, mitigation, assessment and response to emergencies, critical infrastructure protection, and other functions of the Department;

– Development and implementation of geospatial governance and policy

o DHS Geospatial Center of Excellence

– Advance interoperability through geospatial architecture, technology and standards

o Developing and implementing homeland security geospatial architecture to support situational awareness and common operational picture / user defined operational picture

o Facilitate the interoperability of geospatial information pertaining to homeland security among all users

– Build geospatial tradecraft and standard operating procedures

o Establish and deliver DHS-wide procedures and training programs on geospatial information and technology

– Make recommendations for geospatial data sharing agreements and grants awards

o Geospatial grant guidance


Remote Sensing in Homeland Security

• Remote sensing as a tool to support special events, incident management, & law enforcement

• Wide array of imagery is acquired from multiple points during an incident


Lack of Data is Not the Issue• Deepwater Horizon

– 52 TB of raster consisting of 46,363 separate image files– Aerial imagery from NOAA, EPA, NASA, Civil Air Patrol, etc.– Satellite imagery from CSTARs, EO-1, MERIS, MODIS, GeoEye,

WorldView, etc.

• Superstorm Sandy– 31 TB of raster consisting of 167,673 separate image files– Aerial imagery from NOAA, EPA, New Jersey National Guard, etc.– Satellite imagery from RapidEye, Skymed, Quickbird, LandSat,

TERRA, etc.


What is Needed• Ensuring data is accessible to the HSE,

adheres to standards/interoperable, and continue to maintain time-dominant response

• Use of web services and data feeds to minimize the resource load

• Tools that are easy to use, platform-agnostic, and scalable


Terrapixel• Web-based imagery

hosting platform accessible to HSE and content providers

• Publishes imagery in OGC standard web services available to the HSE

• Scalable architecture and responsive to emerging imagery requirements


Real World Uses• Provided imagery

streaming support for several NSSE, SEAR, and disaster response events

• Used for remote sensing capabilities testing and NLE support

• Rapid publishing of vector data to fuse with imagery


Recap• DHS is primarily a customer of remote

sensing products• Some challenges remain in coordination,

data discovery, and resourcing• Leverage existing commercial and

government imagery acquisition efforts


Questions

Michael Donnelly

[email protected]

DHS OCIO/ISEO/GMO

mailto:[email protected]



Cloudy with a Chance of 911 Calls

Mike Wagers

Chief Operating Officer, Seattle Police


Climate Change Is Real

• Anyone with a cellphone can record police work• Public has greater expectations for police accountability

and transparency• Officers now record evidence on body-worn video• Who gets to see the video?


A Torrential Downpour of PDRs

• Anonymous made his first blanket request in Sept 2014• Hackathon held Dec 2014• Research agreement Feb 2015• Hired May 6, 2015


Storm Warning or Tempests In Teapots

• Perception vs. reality • Bodycam or Bathroomcam?• “It takes 17 hours to prep just four minutes of video”

http://www.chicagotribune.com/news/opinion/commentary/ct-police-body-cameras-20150530-story.html


Cost Assessment: You Won’t Get Soaked

• 1 machine at 40 cents an hour (Spot pricing)

• 2200 videos in 3 hours or $1.20• Jan-Mar, we captured 360 hours of video

on 12 cameras


Forecasting for the Future

• Citywide, we capture 3000 dash-cam videos a day

• It is now possible to handle that quantity of video on AWS


Thank You.This presentation will be loaded to SlideShare the week following the Symposium.

http://www.slideshare.net/AmazonWebServices


Citizen Services: The New Mission Critical Apps

Technology

Transcript of Citizen Services: The New Mission Critical Apps