How IT Can Empower Citizen Developers to Build Apps

Introducing: Salesforce App Cloud

FORCE HEROKU ENTERPRISE THUNDER

AppExchange Trailhead

Shared Identity & Data Model Integration Shield

Trusted and Connected Platform Run all your apps on a trusted platform

Speed and Agility Every employee can build fast with clicks or code Complete Enterprise Ecosystem Best place to learn, build, buy, and sell apps

Win one of ten SONOS speakers at the App Cloud Keynote!

App Cloud Product Showcase

Moscone North

IT Ranger Station in the Dev Zone

Moscone West, 2nd Floor

Thursday, September 17, 2pm — Moscone South

Tod Nielsen

EVP, App Cloud Salesforce

Mike Anderson

CIO Crossmark

Herry Stallings

AVP App Dev USAA

Heather Quiqley-Allen

VP Marketing Bosma Enterprises

Learn more about App Cloud:

Jennifer McClinton Director of Technology Development

Introducing: Brown-Forman

Our Salesforce Journey

Started 5 years ago

with CRM in Australia

Built Force.com Center of

Excellence

Transformed our

corporate Intranet

Replaced Legacy

Applications

Streamlined Manual Business Processes

Built Applications to Support a

Mobile Workforce

2010 2011 2012 2013 2014 2015

Built and deployed over 50 apps globally in 5

years!

Salesforce Center of Excellence

• Governs our Salesforce environment

•  Release strategy

•  Refresh

•  Design review

•  Code review

•  Standards  .

Salesforce Developers

• 20 people in IT

•  Pure developers

•  Analyst – point and click development

•  Legacy developers – picked up Salesforce knowledge

•  Innovation team – Salesforce is just one tool in their belt

•  Admins in regions

 .

How Our Role in IT has Changed

Buy the Barrel

 Legacy application that was one of out first on the platform

 Multiple levels of approvals

 Use Chatter to discuss details of the order

 Used across 4 distilleries

 Several enhancements over the last three years as we have learned from the process

 Hand Select Your Very Own Barrel

Global Production  Leveraging Mobility & Dashboards

 Transformed a manual process that just focused on yield

 Now track distillery efficiencies and is standardized across all plants

Project Priorities  Corporate view of all Projects

 Every department was working on projects in silos

 Prioritization needs to happen at the executive team level

 Gain alignment and buy in

Plans for Citizen Developers…

•  Jack Daniel’s pilot

•  Sanitation app

•  Improve business processes

•  Former Salesforce IT resources in business areas

•  Global Production

•  Finance

 .

IT Consultant IT Consultant

Jon Thomas Ryan Knopp

All about

Lilly is a global pharmaceutical company head quartered in Indianapolis with 35,000 employees. Lilly is centered around 5 Business Units: Oncology, Diabetes, Bio-Medicines, Emerging Markets and Animal Health.

We have a long history of “Citizen Development”

Timeline  40,000  users  20,000  apps    Governance  and  accountability  challenges  

38,000  users  85,000  forms,  150  apps    Governance,  accountability,  and  access  control  challenges  

48,000  poten?al  ci?zen  developers  Poten?al:  1000+  apps    Future  Poten?al  Chaos?  Controlling  Shared  Components  /  Limits?  Cloud  Security?  

2006  2001   2015  

Platform

The Force.com platform can enable cost

effective, rapid application

development of non-critical

applications, focused on minimum

viable product and a rapid release cycle.

Governance

Getting to the right level of governance

is critical. To little can dramatically

increase technical debt, and too much

can kill innovation

Our Hypothesis

Forcefest Hackathon

 The Hackathon was the key enabler to drive Citizen Development and engage employees

•  Open to all IT associates

•  Four hours of training on Force.com development

•  Gave participants access to a Force.com sandbox

•  Participants produced a short video showcasing their app,

and presented to panel of judges (5-10 minutes)

•  Winners were formally presented at the Lilly IT Conference

What it was like for a participant

 Background  New to the company. Zero Salesforce experience. Background in web and app development. Just beginning to understand the landscape of pharma and how Lilly may leverage our investment in Salesforce.

 How I learned  Initially, reading some documentation and tutorials. Quickly jumped into my use cases and figuring out how the platform could solve each one. 3-4 weeks part-time for learning and execution of idea.

 Why I wanted to participate  Looked like fun. Opportunity to showcase my talents and ideas. Opportunity to acquire new skills and demonstrate value.

 What I enjoyed  Picked up the declarative and programmatic skills in a matter of days. Many needed capabilities were already there and I could focus on my use cases.

§  Explores Gamification of treatments and prescriptions

§  Rewarded points (RxP) for taking medicine and reporting on your symptoms

§  Keep track of your prescription information

§  Track your progress

§  Custom Visualforce Page – Bootstrap

§  Responsive and Salesforce1 compatible

§  Standard SFDC pages for administrator view, configuration, and monitoring.

§  2 weeks of part-time effort

Winning App  Patient RxP

Hackathon Results

16 Applications Submitted 29 Individual Participants

6 Project Finalists – One finalist was was a non-IT professional

In the first 6 months of of Citizen Developer Service availability, 7 of the hackathon participants have

developed, or are developing production apps.

 Architecture

•  Citizen developed apps are deployed to a separate non-quality critical Org

•  Non-sensitive content

•  No data integrations

•  No modification to shared objects schema

•  Weekly release schedule

•  Applications with sensitive data or integrations are deployed to the main quality-critical org (additional developer competency is required)

 Governance

•  Streamlined version of enterprise application development process

•  Initial review / quality assessment

•  Repository / continuous integration

•  Pre-deployment code review

•  Self-service access management

•  Application Owner/Custodian periodic review

Citizen Developer Service Development

 Guiding Principle: Adopt Agile approach to service development.

Builder 1.  Development

2.  Testing

3.  Application Support

4.  Regression Testing for Platform Releases

Builder+ 1.  Source Code Management Setup

2.  Continues Integration Setup

3.  Code Packaging

4.  Code Review

5.  Code Deployment

6.  Development Coach

The Builder / Builder+ Community  Develop an autonomous community of Citizen Developers supporting two distinct roles

5 Key Learnings for Citizen Dev Best Practices for your enterprise

March-­‐May  2014  

July   August   September   October  Timeline   November   December   February   March   April  June   January  2015  

1.  Find the “Governance Balance”. Governance is necessary, but don’t let it kill innovation.

2.  Plan for support early. Some parts of the organization do not have local technical resources to

provide support for citizen developed apps. This can limit the value realized by the business.

3.  Start with pilot apps and get value quickly. Leverage continuous improvement to grow the

service over time.

4.  Keep the release process simple; no schema changes to shared components. Simplicity allows

for frequent releases.

5.  Actively work to establish a strong Builder community, particularly the Builder+ role.

Questions

Thank you