Cite up company profile (regional)

www.citeup.com

THECUSTOMEREXPERIENCECOMPANY

THE CUSTOMER EXPERIENCE COMPANY

COMPANY PROFILE

www.citeup.com


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Who is cite up?

Cite Up Ltd. is the only Customer Experience Company in the English-speaking Caribbean. With operations in Trinidad & Tobago, Jamaica and Barbados, Cite Up Ltd. is enabling our Clients to create the WOW! Factor for their customers everyday.

Powered by professionals with over 50 years combined experience in Strategic Marketing and Brand Activation, Service Excellence Benchmarking, Training & Development and Retail Execution, we take pride in delivering value to our stakeholders and surpassing client expectations.

Call or email us today for your complimentary consultation.

Phone: 868 652 9084 (Trinidad) 876 978 6119 (Jamaica)Email: [email protected]: www.citeup.com

11-15 Princess Margaret Street,San Fernando.Trinidad,

1c Braemar Avenue,Kingston 5,Jamaica.

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Customers have unlimited information and countless options when considering a purchase.

In today’s rapidly growing consumer market, customer experience is the only differentiating factor between you and your competition, because an experience cannot be easily replicated.

To ensure business continuity, organisations must move beyond providing customer satisfaction and develop new ways of staging experiences for customers at every touch point in the business process.

The nature and quality of the experience enjoyed by your customers is limited only by your ability to fire up a desire for excellence in your people.

Let Cite Up Ltd. take you the whole 9 yards and set you head and shoulders above your competition!

Why is customer experience important?

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Mystery Shopping

Brand Audits

Exit Polls

Focus Groups

Service Excellence Benchmarking

Service Excellence Workshops

Retail Training Sessions

Staff Incentive Programs

Product Knowledge Training

Strategic Branding

Brand Activation

Visual Merchandising

Point-of-Sale Design

Point-of-Sale Themes

DISCOVERY

EMPOWERMENT

EXPRESSION

The WOW! ProcessDISCOVER the emotions that motivate your customers to buy.EMPOWER your people to deliver these experiences consistently. EXPRESS your brand in a way that appeals to your customers’ senses.

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/ Discovery

Using leading-edge technology and time-tested systems we answer your burning questions through Mystery Shopping, Focus Groups, Exit Polls, Shelf Reviews and Service Excellence Benchmarking.

/ Empowerment

Through our learning engagement, including seminars and workshops on service excellence, service leadership, team building, supervisory skills, selling skills, and retail operations, your team develops the skills, knowledge and abilities to stage experiences and delight your customers consistently.

/ Expression

With a series of branding solutions, ranging from PR & media to brand activations and visual merchandising, you appeal to the senses of your target group to create an experience that will promote affinity to your brand and attachment to your products and services.

Beginning with a complimentary consultation, we work with you to understand your brand promise. Our unique 360 degree process helps to uncover gaps between your objectives and the reality of the customer experience. We then apply a suite of solutions that keep your customers emotionally attached to your brand.

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/ DiscoveryBecome more competitive by seeing your business through your customers’ eyes.

Mystery Shopping

We match our trained and experienced mystery shoppers to your customer profile and provide 24/7 customised online reports.

• Testyourservicestandards• Rewardyourstafffordelightingyourcustomers• Continuouslyassessandimproveyouroperations

Brand Audits

We work with our clients to develop service standards and test for consistency in service delivery.

• Writeservicestandardstowhichallmustadhere• Testforconsistencyinservicedelivery• Keepstaffmotivatedtowardsachievingthehighest standards of service• Ensurebrandconsistency

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Exit Polls

Our 24/7 automated online reports give you quick answers to emerging issues.

• Reducecustomerchurn• Increaseyourconversionrates• Increasetheaveragespendpercustomer• Determinewhatdrivesyourcustomerstospend

Focus Groups

We use persons from a wide cross section of society to ensure you get accurate feedback.

• Learnhowyourcustomersfeelaboutyou• Seehowtheyfeelaboutyourcompetitors• Testnewservices,productsandconcepts

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/ Discovery

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/ Discovery

Service Excellence Benchmarking

Benchmarking will clarify how your brand is performing internally and externally. • BenchmarkagainstregionalleadersinServiceExcellence• Achievebrandconsistencyacrosslocations• Compareyourbrandtoyourcompetitors’

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Favourable customer experiences can only be consistently created when

staff buy in and have the necessary tools to WOW customers on a daily

basis. Our Empowerment sessions get staff at all levels pumped up about

creating elated customers.

/ Empowerment

Service Excellence Workshops

Our in-house Customised Sessions and Public Workshops are designed to improve frontline staff’s:

• CustomerSensitivity• SellingSkills• TeamWork• SupervisorySkills

Retail Training Sessions

We offer Retail-Based Training Programs exploring the mechanics of:

• RetailMetrics• VisualMerchandising• ManagingPeopleinRetail• ShrinkageControl• CustomerCare• RetailTrends

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Staff Incentive Programs

Cultivate a high performance team by establishing customer service standards and a customised staff incentive program driven by mystery shopping scores.

Watch your staff reach for the stars and see your sales soar.

Product Knowledge Training

Train your salespeople how to translate product features into benefits and ultimately make those emotional connections that cause customers to buy.

/ Empowerment

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/ ExpressionThe key to creating memorable customer experiences is to appeal to their

senses. Our Expression tools bring your brand to life at every point of

contact with your customers. Your customers will feel good about buying

and look forward to doing continuous business with you.

Strategic Branding

Develop communications that powerfully express your competitive difference.

Brand Activation

Whether a product, service or both, we create and execute unique and effective promotions that positively impact your target audience.

Visual Merchandising

Our merchandisers work at your point of sale, or at your reseller’s stores, to seek optimal visual positioning and create striking displays.

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/ Expression

Point-of-Sale Design

We work with the industry’s leaders in point of sale design to ensure that your point of sale is both functional and visually appealing.

Point-of-Sale Themes

Themes take seasonal promotions to a higher level. We bring concepts to life at your point of sale and create life long memories for your customers.

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Service Providers

Blink

Bmobile

Caribbean Broadcasting Company (CBC)

GTECH Latin America

Gulf View Medical

J.D. Sellier & Co. Ltd.

Micon Marketing

TSTTFlow Jamaica

Retailers

Budget Marine

Cari Can Aire

Clark’s Shoe Stores

College Health Foods

Hi Lo Food Stores Ltd.

Superpharm

Westport

Over the years, we have earned the trust and respect of many companies who have

quality of service.

Manufacturers

Bermudez Biscuit Company

TCL

Financial Sector

CLICO

CMMB

First Citizens Bank (FCB)

Guardian Life of the Caribbean

Republic Bank Ltd.

Scotia Bank

Our Client List

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Government Departments

Barbados Light & Power

Lake Asphalt Ltd

Ministry of Public Admin

Ministry of Public Utilities

Ministry of Trade & Industry

TTPOST

T&TEC

National Initiative for Service Excellence Barbados (NISE)

National Insurance Board (NIB)

National Lotteries Control Board (NLCB)

Petrotrin

Port of Port of Spain

WASA

Hospitality and Entertainment

Chancellor Hotel

Crews Inn Ltd.

Eat IT

Hyatt Regency

Movie Towne

Paria Suites

Ruby Tuesday

Sandy Lane Hotel Barbados

Trinidad Hilton

TTHTI

Global CorporationsADL Associates

Customer Care Management and Consulting (CCMC)

IBM Worldwide Corporation

Maytag International

Sony Corporation

Sony Ericsson Mobile Communications

BlackberrySamsung

Our Client List

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Cite up company profile (regional)

Career

Transcript of Cite up company profile (regional)