Cisco Systems LLC What you need to know...Line Product Qty Unit Price Extended Price ----- 1...

© 2009 Cisco Systems, Inc. All rights reserved.

Cisco Systems LLC

What you need to know

July 20, 2011

Partner Training

© 2009 Cisco Systems, Inc. All rights reserved. 2

Today‟s Objectives

About Cisco Systems LLC

How You are Impacted

What is Not Changing

What is Changing

Partner Processes

Additional Resources

Introduction to Cisco Systems LLC Agenda


Today‟s Objectives

At the end of this session you will be able to:

Describe the purpose of the new Cisco Systems LLC.

Describe how Cisco Systems LLC impacts you.

Describe what is not and what is changing for Cisco Systems LLC.

Successfully initiate and complete the procedures needed to do business with Cisco Systems LLC.

Know where you can get additional support regarding Cisco Systems LLC.


About Cisco Systems LLC

Cisco Systems LLC is a new

buy-sell entity that will introduce

locally manufactured products

into the Russian market.

Products include:

Set Top Box

RVPN


Availability of locally manufactured products Cisco Systems LLC is established in Russia to manage the sales and distribution of select locally manufactured products beginning August 2011. These products are; Set Top Box, RVPN Blade.

Cisco Systems LLC will operate in local currency. Locally Manufactured products and services will be priced in local currency (Rubles). Price lists, quotes, invoices, and payment will all be in Rubles. Remittance & collections will be sent to Cisco Systems LLC via new bank accounts

Partners will purchase from both Cisco Systems International BV and Cisco Systems LLC for both products and services. Products that are not locally manufactured will continue to be purchased off the BV price list. Locally manufactured products and associated Partner Branded Services and Advanced Services will only be available via Cisco Systems LLC. However, Cisco Branded Services required for Cisco Systems LLC products will continue to be sold via Cisco Systems International BV.

How Cisco Systems LLC Affects You


Partners will be responsible for order pick-up Cisco Systems LLC will be on an opt-out (Partner routed) delivery option. Partners will be responsible for picking up or planning for the pick-up of their orders on promise date. There will be a grace period of 2 calendar days after the promise date. If product is not picked up after the grace period, storage fee will be applied and Partners will be invoiced.

Cisco Systems LLC is a high-touch manual process. Quoting, ordering, order changes, cancellations, returns and holds will all be conducted manually.

How Cisco Systems LLC Affects You

Locally manufactured products and associated services is restricted to Russia market only. Cross-border delivery of locally manufactured products and/or services will not be allowed by contract terms and will be governed by Cisco during the ordering process.


What’s is NOT changing?

Products that are not locally manufactured and

associated services will continue to be orderable off of

the Cisco Systems International BV pricelist using online

quoting and ordering tools.

Existing global policies will remain unchanged for order

changes and cancellations.



You will see changes in the following areas:

Product Availability

Price List

Quoting

Ordering

Quoting and ordering status tools

Order Changes, Cancellations, Returns, Holds

Submitting payments

Product pick-up

Storage Fee’s

Service Contract Management



Price List • Price list for locally manufactured products will be set up in

Rubles and will be provided to the partners via separate e-mail.

Once a product is introduced into the Russian market, it will no longer be

listed on the Cisco Russian Price Lists (WPL and GPL).


Placing a Quote with Cisco Systems LLC

Step 2:

Step 3:

Step 1: Partners will contact Partner Account Managers (PAMs) / Distribution Account Mangers (DAMs) requesting a product and/ or service quote

Partners will be provided with a quote from their PAM/DAM.

Partners will then prepare the Purchase Order (PO) based on Cisco quote.


Placing a Order with Cisco Systems LLC

Step 2:

Step 3:

Step 1:

Step 5:

Complete, print, and sign and stamp Purchase Order (PO) to Cisco Systems LLC Separate Purchase Order templates to be used for products and services!

Scan PO and submit it to Cisco Systems LLC via e-mail to the delegated local Customer Operations representatives. Partners will receive notification of PO acceptance. Local Customer Operations representative will do PO validation against Cisco policies and notify a partner.

The original PO with a verifiable Cisco signature and stamp will then be sent back to the Partner .

Step 4: As soon as all the mistakes on PO are corrected, partner will be notified to send 2 original copies of PO to Cisco office.


Cisco Systems LLC Purchase Order Submission and Validation process

Country Enablement – Russia Interim Solution

“To-Be” State Status: DRAFT v0.5

Cis

co

BV

Ru

ssia

LL

C

Same document with changing status

Cis

co

Glo

ba

l

Te

am

Pa

rtn

er

refe

ren

ce

YES

NO

Sales OrderStatus: Credit Check Pending (CCP) hold

Purchase order

created and

submitted

Partner needs to

change/cancel

Order

Changed

Purchase order

(PO)

Perform

global credit

check

Purchase Order

(PO, Zakaz)

All data

correct?

Sales Order (SO)

Status: Released

Sales Order (SO)

+ Lead time

F2D (to check Lead Time

and issue PO)

Order

Acknowledgement

Services

1CManual/Paper

2. Validate SO and

PO against the

internal Customer

Operation

procedures

3. Put SO on hold

and communicate gaps and next steps

with Partner

1. Enter or Change Sale Order (SO)

5. CCP hold release

6. PO approval, signing and

stamping by Cisco LLC

SO and PO for Services Products

Q2O

Q2O

(change

deal status)

Deal ID

4. Prepare

information for

credit check

CC passed? ANO

A

8. Generate notifications

Services validation

Results

7. Service Hold on SO

Global

Services

Services

F2D 10. Release Service Hold on Service SO

S/N

Services arebooked

I2C

9a. PO approval, signing and

stamping by Cisco BV

9b. PO approval, signing and

stamping by Cisco LLC

Order to Invoice

Orderinformation


How to submit PO

Local Customer Operation team will be

processing all the partner‟s requests

related to the locally manufactured POs

and SOs.

All such requests will have to be

submitted in English.

In order to have these requests

channeled to the local team, partner

can send a request to standard global

cs-support alias having key words

RU-LOCAL-MFG in the subject field.

Please always copy on such e-mails

[email protected] alias.

Phone: +7 495 789 8617

Phone: +7 495 961 2682

mailto:[email protected]









Where to send 2 copies of original PO

Postal Address of Cisco Systems LLC

in Russia:

"Krylatsky Hills Business Park"

Krylatskaya Street, 17 (D)

121614, Moscow, Russia

To the attention of :

Alina Martirosyan and

Ksenia Alalshova


Customer Operations Automated Notifications - overview

Once PO is submitted, Partner will received PO acknowledgement notification

Once SO is scheduled and promise dates are assigned order will get a “sent to manufacturing” status and 2nd notification will be sent to a partner

Once the full SO is shipped (all lines are shipped,) SO will receive a “Shipped” status and the 3d notification will be sent to a partner


Example of notification for PO acknowledgement

--------------------------------

ORDER INFORMATION

--------------------------------

Purchase Order Number : ABC001

Purchase Order Date : 14-07-2011

Sales Order Number : С0000000128

Sales Order Date : 14-07-2011

Current SO Status : Submitted

--------------------------------

ITEMS

--------------------------------

Line Product Qty Unit Price Extended Price

------------------------------------------------------------------

1 CGR-2010/K9-RH 15 33,333 RUR 39,332.94 RUR

CGR-2010/K9-RH

Requested Ship Date: 22-07-2011

------------------------------------------------------------------

2 NME-RVPN= 35 26,932.62 RUR 31,780.49 RUR

NME-RVPN=


------------------------------------------------------------------

Total[RUR]: 1,702,311.31

------------------------------------------------------------------

Contact : <>

Phone :

Email : [email protected]

Payment Terms : 30 NET

--------------------------------

SHIP-TO ADDRESS

--------------------------------

OCS

Contact : <>

Phone :





Example of notification for SO “Sent to manufacturing” status

--------------------------------

ORDER INFORMATION

--------------------------------

Purchase Order Number : ABC001

Purchase Order Date : 14-07-2011

Sales Order Number : С0000000128

Sales Order Date : 14-07-2011

Current SO Status : Sent to Manufacturing

--------------------------------

ITEMS

--------------------------------

Line Product Qty Unit Price Extended Price

------------------------------------------------------------------

1 CGR-2010/K9-RH 15 33,333 RUR 39,332.94 RUR

CGR-2010/K9-RH


Promise Date : 19-08-2011

------------------------------------------------------------------

2 NME-RVPN= 35 26,932.62 RUR 31,780.4917142857 RUR

NME-RVPN=


Promise Date : 22-07-2011

------------------------------------------------------------------

Total[RUR]: 1,702,311.31

------------------------------------------------------------------

Contact : <>

Phone :


Payment Terms : 30 NET

--------------------------------

SHIP-TO ADDRESS

--------------------------------

OCS

Contact : <>

Phone :





Promise dates scheduling and recommit process

1. Assignment of promise date: Promise date is assigned to SO automatically when all holds are released from

SO and SO becomes Booked.

2. Calculation procedure: Promise Date = Order Entry Date + Lead Time Goal (includes

weekends/holidays)

Check №1:

If request date > promise date, then promise date=request date.

Check №2:

If different lines have the same request date but different products, then the

same P-dates should be assigned

If different lines have the same request date and the same product, then these

lines should be united

3. Recommit process Jabil recommits on PD dates. The new promise dates are manually entered in

SO and partner is notified by Local Customer Operations.

Important: If one line out of a few having the same request date (and

consequently the same promise date) is being recommitted, the rest of the

lines will be recommitted as well.


Order Change/Cancelation

Standard Order change/cancellation rules apply

• 10 business days prior to „Originally scheduled Promise date“ will be in use

Change/Cancellation request needs to be fullfilled via an amendment to a PO.

• The amendment will follow the same process of submission, validation and signature like that of for a Purchase Order.


Processing of expedites EXPEDITE PROCESS : 1. Partner requests to expedite for shipment by sending request to the

local Customer Ops.

2. Local Ops will send the expedite request via e-mail to Jabil

3. Jabil Russia will decide the feasibility of the expedite process based

upon the available supply and capability.

4. Jabil Russia will respond to the request by responding to the mail.

5. New promise dates will be assigned manually in SO in 1C.

6. Local Customer Ops will review and communicate the new promise

dates to the partner by email.


Shipments & Returns

All orders will be delivered as „opt-out‟

RMA will be fulfilled via buy back & will follow

global returns policy for approval

• RMA is applicable for all types of discrepancies between ordered product and shipped product (incorrect product inside the box, incorrect configuration of a product).

No credit notes will be applicable for returns


Process flow for buy back


• Partner must remit payment to Cisco entity submitting invoices

New Cisco Systems LLC invoice format

Cisco Systems LLC Bldg. 1, 52, Kosmodamianskaya Nab, Moscow, 115054, Russia

Set up Cisco Systems LLC in your procurement & accounts payable system(s) with the new Italy entity information.

TBD

TBD

TBD

TBD

Cisco Systems LLC Invoicing

Submission of payments to two separate Cisco companies for a period of time may be required if existing business with Cisco Systems International BV is not closed prior to August 2011 and new business is initiated with Cisco Systems LLC on or after August 2011.

TBD


Pick-up

Schedule

Notification

day

Waiting

day

Waiting

day

Promise

day

Grace

period

Grace

period

Start charging

for storage

Date Aug 17th Aug 18th Aug 19th Aug 20th Aug 20th Aug 21st Aug 22nd

Product Pick-Up with Cisco Systems LLC

Below is an example of the product pick-up timeline associated with Cisco Systems LLC:


Pick-up

Schedule

Promise

day

Grace

period

Grace

period

Start charging for storage

(Cisco will hold the products for 30

days with an attached storage fee)

Cisco Assumes

Order is cancelled

and Restocking Fee

is charged

Date Aug

20th

Aug

20th

Aug

21st Aug 22- Sep 20 Sep 20

Storage Fee with Cisco Systems LLC

*Note: The storage fee will be 2% of PO value of products to be picked up divided by 30 days. Fee will be charged per day after Promised Ship Date+1, and up to 30 days.

Below is an example of the product pick-up time line associated with Cisco Systems LLC:


Cisco Systems LLC Service Contract Management

Service contracts are being finalized at the moment. For ordering of services there will be conducted and additional training


What Partners and Distributors Should Anticipate

Partner Training Session

Pre- launch Communication– email notification to all Russian Partners on

the availability of locally manufactured product(s). Notification to be sent

approximately two weeks prior to product availability.

Readiness Communication– email notification to Russian Partners who will

be directly purchasing from Cisco Systems LLC. The purpose of this

communication is to inform these Partners of the date product will be

orderable from Cisco Systems LLC. Notification to be sent approximately

one week prior to orderable date.


Спасибо

Thank you all for your time

and dedication. All of your

efforts and participation are

much appreciated and we

thank you!


Question & Answer

During this time, we would like to welcome any questions that have been gathered during today’s session.

Cisco Systems LLC What you need to know...Line Product Qty Unit Price Extended Price ----- 1...

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