Cisco IT's Journey to Enterprise 2.0 and Beyond - #E2Conf-16
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Transcript of Cisco IT's Journey to Enterprise 2.0 and Beyond - #E2Conf-16
Cisco IT’s Journey to Enterprise 2.0 and Beyond
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Colin Seward, Director, ITMarisa Chancellor, Sr. Director, IT
Integrated Workforce Experience
We’re At A Major Inflection Point That is Changing The Way We Work
Globalization
Scale ���� Speed
Empowered
Web 2.0 Technologies
Service-oriented
Explosion of Content
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Green
Empowered Employees
Business
Service-oriented
Architecture
Always On
Virtualization
Technology
ConsumerCommunication
& Collaboration
Mobility
Business Processes Extending Beyond Internal & External Enterprise Walls
Partners HQBranchOffice
Businesses require a secure, rich, and virtualized ability to collaborate across every workspace
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3 3
VendorCustomerConsultant
Employee Demands
“I want Facebook for the Enterprise...”
“Why can’t I get access
Enterprise Demands
� Compliance
� DR Strategies
� Security
The CIO Is Caught In The Middle
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“I’m going to do it whether you support it or not...”
“Why can’t I get access to…”
� Security
� Operational Excellence
� QoS
� Backup and Recovery
From Vision to Reality
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Integrated Workforce Experience
the right people, resources, and
Connect Communicate
more effectively and efficiently
Collaborate
Internally and externally
Learn
from all
The Communication & Collaboration Story
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Goal is to drive productivity, growth and innovation
resources, and content at the right
time
and efficiently externally
the right people, resources, and
content at the right time
ConnectPeoplePeople
Learn
The Enterprise Meets Social NetworkingThe Communication & Collaboration Story
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Communicate
more effectively and efficiently
Collaborate
Internally and externally
CommunitiesCommunities InformationInformation
Learn
from all
My View
Integrated Workforce ExperiencePeople: Connect and Find the Known and Unknown
Rich Presence Information
Click to X
Integration to Blog Platform
Videos and content Matt authored or
recommends
Matt’s interests and communities
are easily accessible
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PeoplePeople
Blog Platform
Rich metadata,integration
across systems
accessible
Integrated Workforce ExperienceInformation: Many Sources. One View.
Integration with Directory
to show Experts
Integration with related Integration
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InformationInformation
Integration with Show and
Share
Integration with relevant
blogs and discussion
forums
with related Communities
Integration with Tagging and Ratings
Community Taxonomy
LIFE INTERESTWORK
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
LIFE INTEREST
•Social Interest
WORK
•Business Interest
• Enterprise Initiative
• Product / Service
• Project / Program
• Support
• Technology
•Organization / Depart
• Job Role
• Customer/ Partner/ Account
PEOPLE
Integrated Workforce ExperienceCommunities: Access Relevant Information and Applications
Key Tenants
1. Headline News
2. Architectural Plays
3. Sales “Care Abouts”:
- My Bookings
- My Pipeline
1
1
2
3
2
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2
3
- My Pipeline
- My Notifications
- My Commissions
- My Opportunities
2
3
33
3
3
CommunitiesCommunities
Integrated Workforce ExperienceCommunities: Access Relevant Information and Applications
Key Tenants
1. Key Topics
2. Activity Feed
3. CommonEngineering Tools
13
1
2
3
CommunitiesCommunities
2
Integrated Workforce ExperienceCommunities: Access Relevant Information and Applications
Key Tenants
1. Key Topics
- Mentoring- Career development- Work-life integration- Networking
2. Consolidated view of all global WAN communities
1 3
4communities
3. Easy access to social networking technologies
4. Professional Development links
CommunitiesCommunities
2
4
Fun Facts
- 8 Different functional groups
- 7 different countries
- Content in many different languages
Integrated Workforce ExperienceMy View: Work Your Way.
Integration with
Communities and projects
Central view for customized
Cisco news
Integrated with
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Learn
My View
Integrated contact lists
across all spaces
Integrated with Exchange for
mail, tasks and calendar
Community activity feeds
End user customisation
Evolving the Architecture
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Elements of Our Enterprise 2.0 Platform
Integrated Workforce Experience
Personalization & Relevancy
Search
Applications &Services
Directory
Ciscopedia
Enterprise Social Software
Blogs Wikis
Cisco Video Communication & Collaboration
UC
Powered by Cisco Quad
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Result is a personalized, relevant workspace
Content
WorkforceData
ID Mgmt
Tagging (Pulse)
Policy Mgmt
----Services -----ERP
CRM
Business Intelligence
Expense Reporting
Blogs Wikis
Communities
InstantMessaging
Show and Share
TelePresenceUC
Digital Media
FlipVideo
The Evolution of the Integrated Workforce Experience
Enterprise Social Software
Video Communication &
Collaboration
Applications &Services
Personalization &Relevancy
New Business Capabilities
Integrated User Experience
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RSSDiscussion
ForumsVirtual
MeetingsWikis Blogs
Video Sharing
UnifiedCommunications
Social Bookmarking
IM
Platform Building BlocksTechnologies
New Business CapabilitiesIntegrated Workspaces
New Cisco WorkspacesWebEx/MP Hybrid ClientDirectory 3.0Ciscopedia
i-ZoneInternal
Innovation Site
FCLNFinance
Collaboration & Leadership
Network
CDNCisco
DeveloperNetwork
Common Application Services Layer
Tagging
Data Access Policies Layer (entitlements, identity management, authentication)
Search Grouping NotificationContent
ExposureCollaboration
Web Services API to
transactionalsystems (CRM,
ERP)
Transformational /UI Layer (any device, anywhere, anytime)
Devices Layer
Mobility
Cisco IT’s Integrated Collaboration Architecture
Collaboration Applications Layer Directory Communities
IP Communications TelePresence Desktop
Integrated Workforce Experience Portals
Flip
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TransactionalSOA App
AccessRSS Video Wiki Blogs Forums
Calendar Meetings IM Tagging
Content
Ciscopedia ConferencingEmail Directory
Cisco Network LayerTaggingSecurityPolicies
Network Services
Transactional
system data
Data Aggregation Layer
Off-Prem Data On-Prem Data
Document
repository
HR
Data
Multiway
metadata
Web 2.0
data
Web Services Layer
Video
repository
Medianet
Applications &Services
Applications &Services
DirectoryDirectory
Applications &Services
Directory
Personalization & Relevancy
Personalization & Relevancy
SearchSearch
Personalization & Relevancy
Search
Enterprise Social Software
Enterprise Social Software
InstantInstant
Enterprise Social Software
Instant
Cisco Video Communication & Collaboration
Cisco Video Communication & Collaboration
Cisco Video Communication & Collaboration
Cisco Quad
DirectoryProfile
Blogs, wikis,Forums
Social tagging
Click to:call, IM, meet
Personaldashboard
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----Services -----ERP
CRM
Business Intelligence
Expense Reporting
----Services -----ERP
CRM
Business Intelligence
Expense Reporting
CiscopediaCiscopedia
----Services -----ERP
CRM
Business Intelligence
Expense Reporting
Ciscopedia
SearchSearch
ContentContent
WorkforceData
WorkforceData
ID MgmtID Mgmt
Cisco Tagging (Pulse)
Cisco Tagging (Pulse)
Policy MgmtPolicy Mgmt
Search
Content
WorkforceData
ID Mgmt
Cisco Tagging (Pulse)
Policy Mgmt
BlogsBlogs
WikisWikisCommunitiesCommunities
InstantMessaging
InstantMessaging
Show and ShareShow and Share
Blogs
WikisCommunities
InstantMessaging
Show and Share
TelePresenceTelePresence
UCUCDigital MediaDigital Media
FlipVideoFlip
Video TelePresence
UCDigital Media
FlipVideo
Video (Show and Share)
Communityteam space
UC-enabledBrowser
Content management
People, communities, information
call, IM, meet
Policy andSecurity
Micro-bloggingApplications andServices
Measuring the Value
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Business DriversTransforming How We Work
Innovation� Accelerated Product Development� New Business Models
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Productivity � Operational Efficiencies� Faster Decision Making
Growth
� CEO Care-Abouts� Driving Revenue� Accelerate Sales Cycle� Cost Avoidance
Cisco’s Collaboration InitiativesFY09 Benefits from 7 Distinct Collaboration Programs
InnovationInnovation� Connected Workspace $11.5 M
� Mac Wiki $ 5.5 M
� C-Vision and Video Blogs $11.1 M
In FY09, Cisco Achieved $1.052B in Net Benefits from Web 2.0 Collaboration Solutions, up from $691 M in FY08
Net Benefits
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
ProductivityProductivity� Remote Collaboration (TP / WebEx / UC) $601.3 M
� Telecommuting $298.7 M
GrowthGrowth� Expertise Locator (SOAR) $108.6 M
� Sales Productivity (NEW) $ 15.4 M
Total: $1.052 B
Cisco on Cisco Proof PointsTransforming How We WorkProductivity
Cisco TelePresence
•789 units deployed
•217 cities in 52 countries globally
•617,841 meetings conducted
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•617,841 meetings conducted
•90% growth in TP meetings from FY08-FY09
•Over $527 M in travel savings
•Increased customer interactions
•Faster sales cycle and improved win rates
•Increased contribution margins by $115Min FY09 - up from $91M in FY08
Cisco on Cisco Proof PointsTransforming How We Work
•20,000 global participants
•90 countries, 270 cities
Virtual Global Annual Sales Conference
Productivity
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•211 million air miles avoided
•88 hrs of consecutive events
•Streaming video
• Integration of 7 technologies
•90% cost savings
•Highly engaged employee experience
Cisco on Cisco Proof PointsTransforming How We Work
Expertise Location� Increase high-value interactions using
expertise locator and remote collaboration capabilities
� Shorten cycle time with regularly scheduled virtual product demos
Growth
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virtual product demos
� 45% increase in specialist interactions with customers in Canada, Commercial
� Improved market coverage
� Scaled expertise
� Increased customer face time
� Specialist time savings of $12M/yr
� Increased margin of $50M from reducing sales cycle
Cisco on Cisco Proof PointsTransforming How We Work
Innovation
Knowledge Sharing� Common wiki portal for Mac users, with
distributed editing
� Provides community-based instructions, resources, tips
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� Approx. 10,000 unique visitors/month
� Improved productivity for Mac users
� Avoids approximately $1.6M in annual help desk costs
� Improves productivity with increased uptime-$2.6M annual value for Cisco
Cisco on Cisco Proof PointsTransforming How We Work
Cisco I-Prize
Collaboration with our CustomersCisco I-Zone
Collaboration with our Cisco Family
Innovation
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Activity• Global teams and individuals
collaborate to innovate new ideas
• Innovation ideas aligned with Cisco core strategic direction
• Usage of Cisco collaboration tools
Results (First Phase)• New product definition• Product enhancements• Total Members: 1416• Ideas: 411 & Posts: 2064
Activity• 8695 global I-Zone users• Over 1458 ideas submitted• 4844 votes for ideas• 1634 comments by users
Results• Innovative new ideas become
new products and services for Cisco
• Significant product enhancements
• Engaged employees
Transforming the Business
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Business
Usage is Exploding!
526k pages in Q3 FY10.
24% growthQ on Q
533m minutes in Q3FY10
21% growthQ on Q
Conferencing789 units, 114%
growth!$527m in travel &
productivity savings!
by Q3 FY10
TelePresence14.3m IM
chats in Q3 FY10
Instant messaging
12% growthQ on Q
Wikis
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
Usage is Exploding!
27k users have now added Expertise.
103% growthY on Y
Directory 3.0
44,796 IWE users and over 2.8
million hits by Q3FY10
28k threads & messages in Q3
FY10 19% growth
Q on Q
ForumsIWE
Q2 FY1024k videos113k views
243% growthY on Y
FY = Financial Year (End of July)
More Than Just Technology
Technology
� Web-Services� Video� Unified Communications� TelePresence� Wikis� Blogs
� Sustainable Commerce Services (SOA)� Business Value Metrics� Scaleable Integrated Processes
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Process Culture
� Scaleable Integrated Processes� Common Services
� Leadership� Change Management� Governance� Invite Participation
Communications and Collaboration BoardThe C & C Cross-Functional Board will drive
innovation and success in communication and collaboration at Cisco
Sheila JordanIT
Sheila JordanIT
Co-chairCo-chair
Jim GrubbCorp. Comms
Jim GrubbCorp. Comms
Co- chairCo- chair
Andy StarrWebEx
Andy StarrWebEx
Kevin Harrington
CVCM
Kevin Harrington
CVCM
Marisa Chancellor
IT
Marisa Chancellor
IT
Shanthi IyerSales/IT
Shanthi IyerSales/IT
Van DangLegal
Van DangLegal
Jodi KrauseCorp
Positioning
Jodi KrauseCorp
Positioning
Mala AnandCA
Mala AnandCA
Rick HutleyIBSG
Rick HutleyIBSG
Susan Monaghan
HR
Susan Monaghan
HR
Don McLaughlin
HR
Don McLaughlin
HR
Tricia BakerCDO
Tricia BakerCDO
Chris TreilleWW ChannelsChris Treille
WW Channels
HarbrinderKang
Corp Comm
HarbrinderKang
Corp Comm
Mike MetzCMO
Mike MetzCMO
Christine CastleSales
Christine CastleSales
Amy KwanFinance
Amy KwanFinance
Murali Sitaram
CDO
Murali Sitaram
CDO
Lance PerryIT
Lance PerryIT
Angela StarkCorp CommAngela StarkCorp Comm
Transformation Example: IT Organisation
FROM TO
Wisdom of Crowds
End-to-End Experience
My Way or the Highway
Stand Alone Projects
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Highly ConfidentialECP EBC © 2009 Cisco Systems, Inc. All rights reserved. Cisco Highly ConfidentialECP EBC
Accelerating productivity, growth and innovation
Global
Agile Development Process
Ecosystem
Rapid Prototyping
Sequential Development Process
Local
Internal
Rigid Product Life Cycle
Our Journey to Enterprise 2.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34