Soluções de Comunicação e Colaboração

Cisco Innovation Lab Porto

Sérgio Pinto – sepinto@cisco.com

May 2015

From the Browser to the Boardroom

Browser / mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms

Every Desk

Our mission is to provide a no-compromise collaboration experience to:

Every Room

Every Pocket

SX20 SX80 SX10

MX200 G2 MX300 G2 MX700 MX800 IX5000

Every Room

DX70 DX80 DX650

Every Desk

8800 7800

Every Pocket

Clients Jabber for Rich Real-time Communications

All-in-one UC application Collaborate from any workspace

Presence and IM

Voice, video, and voice messaging

Desktop sharing and conferencing

PC, Mac, tablet, and smartphone

On-premises and cloud

Integration with 3rd party productivity tools

Unlimited virtual rooms

Introducing Cisco Spark

An app that instantly creates a

place for teams to work

together, where their work can

live, and a way to stay

connected to it all

Persistent and secure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business class experience

CLOUD

ON PREMISES

HYBRID

CLOUD

ON PREMISES

HYBRID

EVERY POCKET EVERY ROOM

EVERY DESK

Teamwork Technology

Cisco Collaboration

Collaboration Edge Architecture

Unified

Communications Conferencing

Customer

Collaboration

Cisco Network

Scalable up to 80,000 users

Available: multiple levels of server redundancy & survivability

Centralized or distributed call processing

Integrated services

Integrated network management

Highly secure

Cisco Unified Communications

IM / Presence

Video Voice

Content Sharing

The Heart of Cisco Collaboration

CLOUD

ON PREMISES

HYBRID Unified

Communications

AGENTS

Customizable web desktop

Accessible customer lifecycle, history

First-call resolution

Integrated reporting

Multimedia capture and storage

Cisco Customer Collaboration

CUSTOMERS

Where, when, how I want

Seamless experience

Personalized

Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel

Customer

Collaboration

Brings together audio, video, web conferencing

Always-on, personal meeting room

Works with third-party endpoints

Cisco Conferencing

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID

Conferencing

Cisco Collaboration Edge

3rd party businesses

Teleworkers

Mobile workers

Consumers

TDM or IP PBX

Analog devices

Branch offices

Collaboration Edge

Firewall Traversal

Session Border Control

Gateways

Branch Survivability

Cloud service users

ON-PREMISES OR CLOUD

CISCO UC

Internet, PSTN, IP PSTN

WAN

Internet

Industry’s most comprehensive any-to-any collaboration solution

Cisco Collaboration Comprehensive Portfolio of Applications, Solutions, and Services

Flexible

Deployment

Models On Premises Cloud + Hybrid +

(Virtual)

Exp E

(Virtual)

Exp C

CMR, WebEx, B2B, VPN-less

Remote & Mobile Access

iOS

Android

Windows

Mac OS X

Video

Telephony Video

Endpoints Personal

TelePresence

Prime

VCS

Control

TelePresence

Conductor

Virtualized Video Infrastructure

TMS

Conf Mgmt

Cisco H.323 Lync

TelePresence

Server

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Collaboration Endpoint Portfolio

Cisco Collaboration Endpoint Portfolio Choose How You Wish to Collaborate

IP Phones IP Wireless Phone and Soft Client IP Conferencing

Voice Endpoints

Quick Set SX10

and SX20

MX300 and

MX200 G2 IX5000 Series

Collaboration Desk Endpoints

Standard Definition

Endpoints DX650 DX70 and DX80 EX Series

Telepresence Integration Solutions

Soft Clients

Jabber and WebEx

MX800 and

MX700

Codec SX80 and C90

For custom and industry applications

Collaboration Rooms

Cisco IP Phone Portfolio Choices for How You Collaborate

Range of options to support all users and environments

Basic voice to integration with BYOD and video

Focused on ease of use and superior experience

Cisco® IP Phone Portfolio

Basic Voice

Communications

Professional

Voice & SD Video

Collaboration

Business

Voice & SD Video

Collaboration

General

Business &

Specialty Voice

Communications

General

Business Voice

Communications

Next Generation

Desktop &

Specialty Voice

Communications

3900 Series

9900 Series 8900 Series

8800 Series 7900 Series

7800 Series

MX300 G2

Quiet / Small

Room

Small / Medium

Room

Medium Room Large Room Training / Board

Room / Auditorium

Immersive

Room

SX20 SX80 SX10

MX200 G2 TX9000

MX700 MX800

SpeakerTrack 60

Cisco Video endpoint Portfolio Choices for every room&user

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

Market and Analysts

What makes Cisco UC Unique?

Breadth of

Portfolio

Strong

Foundation

Product

Innovation Trusted

of Fortune 500

Use Cisco®

Collaboration

95%

Cisco

Endpoints

80 Million

Cisco WebEx®

Minutes

per Month

2.7 Billion

Cisco Collaboration

Customers

200,000

Cisco Jabber®

Seats

26 Million

Leading Execution

Cisco Contact Center

Agents

3.3 Million

A Leader in the Gartner Magic Quadrant

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to

this research, including any warranties of merchantability or fitness for a particular purpose.

Unified Communications

Gartner, Magic Quadrant for Unified

Communications, Bern Elliot, Steve Blood,

August 4, 2014

Corporate Telephony

Gartner, Magic Quadrant for Corporate

Telephony, Sorell Slaymaker, Steve Blood,

October 21, 2014

Contact Center

Gartner, Magic Quadrant for Contact Center

Infrastructure, Drew Kraus, Steve Blood,

Sorell Slaymaker, May 22, 2014

Web Conferencing

Gartner, Magic Quadrant for Web

Conferencing, Adam Preset, Whit Andrews,

December 9, 2014

Q&A