CISCO Flexible Work / Telework Presentation for RDASI

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1

Flexible Work Practices as a Competitive Advantage @ Cisco

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

70,000 Global

Employees

21.5Mft2 Global

Footprint

Environmental

Energy demands

CO2 emissions

Real Estate

Security

Mobility

Unified

Communications

Telepresence

Cisco

Technology

50% collaborate with

colleagues in a different

time zone

52% work in a different

location than their manager

Workforce

Changes

Cisco technology started this journey…

Changing the way

we work, live, play

and learn


PCs & Macs Android & iOS Tablets Smart Phones


1.3 Billion = Estimated world’s mobile worker

population by 2015* *IDS estimate


Independent virtual workers using nascent e-mail networks

Extension of freedom to corporate employees – work anywhere, anytime…

Leveraging technology to give virtual workers a feeling of being in a shared environment

Leveraging non-company owned shared workspaces

Virtual

Freelancers

Virtual

Corporate

Colleagues

The urban or

regional Hub


41%

38%

47%

89%

32%

6%

collaborate with people in different time zones

telecommute at least once a week

classified mobile workers, though 43% work

that way

work in a fully remote manner

work in a different location than their manager

of our employees work outside the U.S.

Source: Cisco Work Profile Survey, 2010


Leveraging Cisco innovation that enables employees to focus on the work they do…not

where they do the work…

Enabling flexibility in where employees work

Enabling flexibility in how employees work

Competitive advantage for Cisco


Consistent manager practices and employee access to FWP

Leverage workplace flexibility and collaboration tools to identify different ways of working that improve employee well being (i.e. work life balance)

Leverage FWP best practices as a means of attracting and retaining top talent, continuing to drive productivity and showcase Cisco industry best practice.

Common

Experience

Flexibility for

Employee

Well-Being

FWP as a

Competitive

Advantage

Collaboration with Partners (Community of Practice)


1. Highly Mobile 2. Campus Mobile

3. Remote/Distant

Collaborator

4. Neighborhood

Collaborator

5. Workstation

Anchored

Highly mobile; Travels

extensively to

customer and partner

locations; frequently

interacts with

customers

Internally mobile;

Interacts cross-

functionally in face-to-

face scheduled

meetings; Often in

leadership roles

Non-mobile employee

who works frequently

with remote

colleagues, and

frequently works from

home

Neighborhood-based

employee who is

mobile within the

group area; interacts

with, coordinates and

manages teams

Desk-bound, non-

mobile employee who

performs highly

focused individual

work; some team

interaction


Part Time Employee works less than full-time hours

Telecommute Work performed outside of a Cisco office

Off / On

Ramp Employees pauses work at Cisco for a 1-2-year period

Flex Time Variation in when work is completed


• Global Consistency

• Expectations for Participation

• Cisco Virtual Office

(Routing, Mobility,

Security, Collaboration)

• WebEx Meeting Center

• Manager Capability

• Team Effectiveness

• Performance Mgmt

Policies

Technology Practices


• Consistent, global options and

policies aligned to Cisco’s

strategy and culture,

• Implemented broadly but

customized to reflect country-

specific laws and entitlement

requirements

• Support resources & best

practice sharing

• Manager and employee training

• Mobile Workers grew from

16,690 to 22,422 (34%

increase)

• Remote Workers grew from

881 to 1,060 (20% increase)

• Part time workers from 133

to 248 (86% increase)

• Increased technology-

enabled flexibility for all

employees

Corporate Practices Workforce Impact


Mobile, Social, Visual, Virtual


Employee Collaboration Customer Collaboration


Cisco Provides:

• Laptop – PC or Mac, carry bag,

lock, docking station

• Cisco Virtual Office (CVO):

• Router for home extends

corporate wi-fi to home

• IP Video Phone

• Personal TelePresence end-point

(EX60 or EX90)

• Precision HD USB Camera

Employee Provides:

• BYOD Mobile Phone (Cisco pays bill) –

iPhone, Blackberry, Android

• BYOD Tablet – iPad, Blackberry, Android

• BYOA Mobile Internet for Tablet

• Home Internet Connection

• Home office and utilities


Incremental productivity gained by aligning with

employee work preferences

Average 79 hours/employee each year in commute

avoidance, 5.5 million hours/year across Cisco

Incremental productivity from using collaboration

technology to avoid travel time while at work (i.e. between

buildings

4.5 million hours/year, 65 hours/year per employee

Real estate reduction over 2.5 years

$22,000/year per employee

Percent of saved commute time our employees use

for work


2000

Teleworkers

Surveyed **

80% Very

Important to

Employee

Satisfaction

50% Productivity

increases

working from

home

49% saves

on commute

time

97% would

recommend

teleworking to

their peers

49% No

management or

technology barriers

to telecommuting

70% Important to

continue

working at

Cisco

* January, 2012 Survey

s/week

* Q1FY12 Survey


3.0

3.2

3.4

3.6

3.8

4.0

4.2

4.4

4.6

Engagement Likely to Stay atCisco

Likely toRecommend Cisco

Self-ReportedProductivity

Traditional Mobile Remote

Source: Pulse Survey, 2010, WPR Work Profile Survey, 2010


• Cisco Mobile and Remote employees have voluntary turnover rates 29% to 34% less than those in Traditional arrangements

As a result of flexible work practices, Cisco saves an estimated 560 voluntarily terminations each year

Source: Cisco voluntary attrition data – Global Results

25

$75M+

cost

savings


Thank you.

CISCO Flexible Work / Telework Presentation for RDASI

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