Cisco Cisco products can be procured from 3 different entities, namely:

Cisco (direct) Azlan Logisitics (UK) Ingram Micro (Germany)

The initial step for all three sources are the same i.e. creating a PO in SCALA. Detailed below are the processes to be followed in all three scenarios. Cisco Direct: Cisco has an online ordering tool which is used for Order processing, generating order status, shipping information, invoice generation, etc. The web site id is www.cisco.com. Once in the site, you need to log in using your login id and password.

Click on Ordering – Ordering. The following screen appears:

Click on Ordering Tool to reach the below page:

The fields which need to be filled are the Intended use, which is always “Stocking”, the respective Purchase Order#, Requested Ship Date, which will be the next day, the end user country, which will depend on each order, referral reason is always Spares or Stocking order. Click on continue to proceed to the Main Order Form.

Enter the product part number in the Enter Product Field, mention the quantity and click on configure.

Configuration for each product will differ, but for all of products selection of power cables is a must and will always be UK type.

Upon making the selection, say check configuration…..

If there is any error in the configuration, it will prompt you to make the necessary changes. If not the above screen appears confirming the correct configuration. Click on Add to order and the unit is added to your current order.

When the product is configured right, the status field will show as Verified Complete. You may now add other products in the order. Now, click on header details to include all required order details. Scroll down to get to the below headers…..

Shipping service level can be Unpaid Standard or Express depending on the urgency of the order. Freight charges are more for Express shipments. In the carton notes field, mention the SO# and Customer Name for easy identification of the product when it reaches our warehouse. Scroll down to reach the end user details field. For all Standard Cisco products, end user can be mentioned as TDME. But all encrypted products (K9), proper end user details have to be provided.

All other fields remain unchanged. Go back to order form and copy/compare the product values with the Scala PO. Once confirmed click on submit order.

Here, the system will prompt you if there is any error and the required correction. Once you get the above screen, your order is ready to be submitted. Congrats!! Pat yourself on your back for a job well done!!!!!

Upon submitting the order, Cisco generally takes 1 working day to confirm the order and provide you with scheduled delivery dates. Please note that these delivery dates are subject to change based on material availability, US Govt export hold, etc. To check on the order status, follow the below procedure…. In the ordering screen, please select Status Tool and click on launch the status tool. The below screen appears:

Enter the Scala PO# for which you want the status and say Search. You can also query on the Cisco SO# if you have the same.

The query provides you with the scheduled shipping dates for each item as well as the current status. The line status can be “in process”, “Sent to Manufacturing”, “Building in progress”, “In transit to DC” and “shipped”. To cancel or edit an order, send email to cs-order-management@cisco.com with the SO#, PO# and the change request in the subject field.

Order placement on Azlan Create Scala PO and proceed to Azlan Web site.

Login and proceed.

Click on the yellow icon to create a basket. Enter the Scala PO # as the basket name….

Then, click on quick add and you can add products into the basket.

Once you done entering the products and the quantity, click on Add to basket. The current availability of each product with the price will be displayed. If any product is not available, you may delete the same from the basket and proceed.

Click on additional required info to enter the end user details. In this case, it is always TDME. We do not buy K9 encrypted products from Azlan.

Once done, say apply to whole set to save data for all products in the list. Then click on purchase to confirm your order. Copy/compare with your Scala PO to match the same.

Then, say place order and the order is through. You will get a confirmation number which should be emailed to our Azlan representative alongwith our PO# and shipping instructions. To check the status of Azlan orders, from the main menu click on order status and query on our PO#. Ordering on Ingram. To place orders on Ingram, simply email our SCALA PO to the Ingram Sales Representative. This will always after you check the availability and pricing via email.

RMA Process. Once our RMA team receives all required details from the customer for any faulty product, they write to Cisco Emea Returns team. The Emea Returns Team confirms if the product is under warranty and provides an RMA number and returning instructions. Once the faulty products are returned, a credit note is issued within 1 week of receipt. For stock rotation RMA, you will receive the list of products to be returned from the PM based on the value of the allowance and ageing products. Provide the list to the RMA (Ali B), Warehouse (Praise) and Accounting Team (Zia) for necessary approvals and stock transfer to respective warehouse. You need to gather all information regarding the product i.e. the Serial number (from warehouse), our PO# and Cisco PO#. Fill in the details in the Stock Allowance Claim Form and email it to Emea Returns team.

The returns team will confirm back with the RMA # for returns alongwith the return instructions. Confirm the same to the RMA team who in turn will despatch the products. Credit note will be generated by Cisco within 1 week of the products reaching their base.

Reporting Internal: The pending sales to customer report is done every Wednesday morning and provided to the PM. Export the report from MIS – Purchaser Report – Pending sales to Customer report. Add the last 2 columns PO#, Source and Scheduled Arrival Date. PO# for each product can be sourced from the MIS-Stock Enquiry and Delivery date from Cisco from the Status Tool as explained above. Shipments from Cisco take an average of 10-12 days from the shipped date, whereas Azlan and Ingram shipments arrive within 7-10 days from the date of order placement.

External Reports. Daily POS and Inventory report can be generated from MIS-Cisco Reports-----

Inventory report is generated every day morning, whereas POS report is generated mostly by 12 noon, after all serial nos are uploaded into the server by the warehouse personnel. Forward the same to the PM who confirms both reports and asks you to proceed. Go to the link below and login http://tools.cisco.com/WWSF/dca/Home

Click on POS submission

Browse and select the file and click on submit POS data file. The system will prompt you of any errors to be corrected. Once corrected and accepted, a submission number is generated which needs to be saved in the excel file. Repeat the process for the Inventory file and save the submission number. Once done, email both files to Alex and Shemeer in Cisco. POS and Inventory files should be saved as “TAB TEXT DELIMITED” for easy uploading.

Claims In the weekly POS extract file, fill in the Promo Number and the claim amount. Promo numbers can be taken from the Rebate Claims file generated from the MIS/Cisco Reports. Darts are sent via email from Cisco and the same needs to be saved in the DART Folder. Refer to respective Darts to enter the claim amounts. Once done forward the same to the PM who does the required corrections and updations and submits the file.