CIPS-IT Project Management (1)

8/2/2019 CIPS-IT Project Management (1)

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Project Management

in Information Technology

Norbert Mika

N. J. Mika Consulting [email protected]
mailto:[email protected]:[email protected]


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Agenda

Role of IT in Business

Types of Projects IT should be engaged in

Strategies for IT Project Management

Tools to Assist in Project Management


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Role of IT in Business

To provide the systems and technological

infrastructure to support improvements inoperational efficiency and responsiveness


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IT Should be Engaged In

Process and Product Design Analysis and Design Tools Knowledge Management

Production Systems

Equipment controls Scheduling Simulators

Infrastructure Data Communications Networks Database Systems Intranet, Intranet and Extranet, EDI Disaster Recovery

Administration and Management Productivity tools Supply Chain Management Decision Support Systems

IT Focused Education


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Some facts

IT projects have a terrible track record A 1995 Standish Group study (CHAOS) found that only 16.2% of

IT projects were successful and over 31% were canceled before

completion, costing over $81 B in the U.S. alone

The need for IT projects keeps increasing In 2000, there were 300,000 new IT projects In 2001, over 500,000 new IT projects were started In 2004, IT spending in the US increased an estimated 4.4%

over 2003 (Forrester Research) In 2005, another 5.7% growth is estimated (Forrester Research)


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More factsImprovements by 2001 (compared to 1995)

Time overruns significantly decreased to 163% compared to222%

Cost overruns were down to 145% compared to 189% Required features and functions were up to 67% compared to

61% 78,000 U.S. projects were successful compared to 28,000 28% of IT projects succeeded compared to 16%

"The reasons for the increase in successful projects vary. First, theaverage cost of a project has been more than cut in half. Better toolshave been created to monitor and control progress and better skilledproject managers with better management processes are beingused. The fact that there are processes is significant in itself.*

The Standish Group, "CHAOS 2001: A Recipe for Success" (2001)


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What is Project Management?

A project is a temporary endeavor undertaken toaccomplish a unique product or service

Project management is the application ofknowledge, skills, tools, and techniques to projectactivities to meet project requirements

Project Management Body of Knowledge (PMBOK Guide), 2004


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Most in Demand IT Skills

Rank IT Skill/Job Average Annual Salary

1 SQL Database Analyst $80,664

2 Oracle Database Analyst $87,144

3 C/C++ Programmer $95,829

4 Visual Basic Programmer $76,903

5 E-commerce/Java Developer $89,163

6 Windows NT/2000 Expert $80,639

7 Windows/Java Developert $93,785

8 Security Architect $86,881

9 Project Manager $95,71910 Network Engineer $82,906

Paul Ziv, The Top 10 IT Skills in Demand, Global Knowledge Webcast

(www.globalknowledge.com) (11/20/2002).


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Project Success FactorsIn order of importance:

1. Executive support2. User involvement

3. Experienced project manager4. Clear business objectives5. Minimized scope6. Standard software infrastructure

7. Firm basic requirements8. Formal methodology9. Reliable estimates

Source: CHAOS 2001: A Recipe for Success, Standish Group


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Strategies for IT Project Management

Hire (or develop someone) with great projectmanagement skills

Adopt the Project Management Institutes PMBOK

(Project Management Body of Knowledge) Adopt a methodology or framework for operations or

systems development (ITIL/MOF, MSF, etc) or developyour own (State of Michigan, Department of InformationTechnology)

Use technology to assist in managing projects

Create a Project Management Office


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Skills of a Project Manager

Communication skills: listening, persuading

Organizational skills: planning, goal-setting,analyzing

Team Building skills: empathy, motivation, espritde corps

Leadership skills: set examples, be energetic,have vision (big picture), delegate, be positive

Coping skills: flexibility, creativity, patience,persistence

Technological skills: experience, projectknowledge


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Project Management Body of Knowledge(PMBOK)

A compilation of proven practices used inthe profession of project management

Extends to the sum of knowledge of

practitioners and academics that apply itAlso acts as a common lexicon within the

profession


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PMBOK

Defines the Knowledge areas and ProcessGroups

Maps the Knowledge areas into theProcess Groups

Identifies tools and techniques for each

Knowledge area


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PMBOK Project ManagementFramework

Source: Information Technology Project Management, Kathy Schwalbe


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Process Groups in a Project

Source:Project Management Body of Knowledge (PMBOK Guide), 2000


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IT Project Lifecycle (Microsoft)


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MOF Team Model


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MOF Process Model


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MOF Process Model

and Service Management Functions


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MSF Team Model


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MSF Process Model


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MSF Process Model Iterations


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Tools

Word processor and spreadsheet

Communication software (email, virtual

meeting, portal, etc.)

PMBOK tools identified for eachknowledge area

Project management software (like MSProject)


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Portal

A site giving you access to a set of commonly usedservices, often as a gateway to other sites and services.Includes:

Search capabilities

News

Document collaboration

Email integration

Personalization

Alerts

Microsoft SharePoint Portal Demo

www.microsoft.com/office/sharepoint/prodinfo/demo.mspx
http://www.microsoft.com/office/sharepoint/prodinfo/demo.mspxhttp://www.microsoft.com/office/sharepoint/prodinfo/demo.mspx


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PM Tools and Techniques by

Knowledge Area Integration Management

Stakeholder analysis

Project Plans

Project Mgmt Software

Change Control Boards

Configuration Management

Project Review Meetings

Work Authorization Systems

Project Leadership

Executive Sponsorship


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Knowledge Area Scope Management

NPV, ROI

Weighted Scoring Models

Business Cases

Project Charters

Scope Statements

WBS

Statements of Work

Requirements Analysis

Scope Change Control


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Knowledge Area Time Management

Gantt Charts

Network Diagrams Critical Path Analysis

Program Evaluation Review Technique

Critical Chain Scheduling

Crashing Fast Tracking

Milestone Reviews


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Knowledge Area Cost Management

Earned Value Management

Project Portfolio Management

Cost Estimates

Cost Management Plan

Financial Software


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Knowledge Area Quality Management

Six Sigma

Quality Control Charts

Pareto Diagrams

Fishbone Diagrams

Quality Audits Statistical Models


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Knowledge Area Human Resource Management

Motivation Techniques

Empathic Listening Team Contracts

Responsibility Assignment Matrices

Resource Histograms

Resource Loading Resource Leveling

Team-building exercises


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Knowledge Area Communication Management

Communication Management Plan

Conflict Management

Communications Media Selection

Communications Infrastructure

Status Reports

Meetings

Virtual Communications

Templates

Project Web Sites


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Knowledge Area Procurement Management

Make-or-Buy Analysis

Contracts RFPs and RFQs

Source Selection

Negotiating E-Procurement


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Knowledge Area Risk Management

Risk Management Plan

Probability/Impact Matrix Risk Ranking

Monte Carlo Simulation

Top-Ten Risk Item Tracking


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Project Management Software

Small projects TurboProject, Milestone Simplicity, Project Vision, Quick Gantt,

Microsoft Project, Primavera SureTrak

Larger Cross-functional Projects Microsoft Project and Primavera

Multi-Project management Microsoft Project Server, Primavera, Open Plan, Cobra,

Enterprise PM, Micro Planner X-Pert

Microsoft Demos:

http://www.microsoft.com/office/project/prodinfo/demo.mspx
http://www.microsoft.com/office/project/prodinfo/demo.mspxhttp://www.microsoft.com/office/project/prodinfo/demo.mspx


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Project Management OfficeBenefits

Project Support

Project Management Methodology

Training

Home Base for Project Managers

Internal Consulting and Mentoring

Software Tools

Portfolio Management


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Project Management Office

Challenges ROI is not quick

Corporate culture could be resistant

Difficult to develop metrics to tracksuccess

Which model do you choose central

project management or consulting?


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References Project Management Institute

www.pmi.org

IT Infrastructure Library (ITIL) www.itil.co.uk

Microsoft Operations Framework www.microsoft.com/technet

Microsoft Solutions Framework

www.microsoft.com/technet Selecting Project Management Software

www.4pm.com/articles/selpmsw.html

Example of a complete Project Management Strategy http://michigan.gov/dit

Canadian Government - An Enhanced Framework for the Management of Information TechnologyProjects - Project Management Core Competencies http://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asp

Various articles CIO Magazine www.cio.com

Information Technology Project Management Kath Schwalbe, Thomson Course Technology

ISBN 0-619-15984-7
http://www.pmi.org/http://www.itil.co.uk/http://www.microsoft.com/technethttp://www.microsoft.com/technethttp://www.4pm.com/articles/selpmsw.htmlhttp://michigan.gov/dithttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio.com/http://www.cio.com/http://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://www.cio-dpi.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asphttp://michigan.gov/dithttp://www.4pm.com/articles/selpmsw.htmlhttp://www.microsoft.com/technethttp://www.microsoft.com/technethttp://www.itil.co.uk/http://www.pmi.org/

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