CII EXIM Awareness

CII – EXIM Awareness

PIRAMAL GLASS LIMITED

CONTENTS

Background – EFQM

About CII-EXIM & Eligibility Criteria

CII-EXIM Model

CII-EXIM assessment Criteria

Levels of Recognition

Roadmap to CII-EXIM

Award Winners.

EFQM : Background

The Fundamental Concepts of Excellence by EFQM ( European Foundation for Quality Management ) :

EFQM , A not-for-Profit membership foundation, is the creator of the EFQM excellence Model, manages the European Quality Awards, and is a resource to European organizations on business and continuous improvement disciplines, tools and techniques.

• To stimulate and, where necessary, to assist management in adopting and applying the principles of organizational excellence.

• To improve the competitiveness of European Industry and to close the gap of competitiveness between Europe and US/Japan.

• Supported by the European Commission in The European Quality Promotion Policy.

• Founded in 1989 by 14 leading European organisations :

BT plc KLM - Royal Dutch Airlines Robert Bosch GmbH Nestlé AG Bull SA Philips Electronics NV Ciba-Geigy AG Ing. C. Olivetti & C.S.p.A. Dassault Aviation Renault AB Electrolux Gebr. Sulzer AG Fiat Auto Spa Volkswagen AG

Background of EFQM

EFQM : Excellence Framework

EFQM Members by Country

1250 Members in 2010

5611

51

87

1

28

67

11

10

11 14

7

9

26

4

71828

1

1

82

26

4

46

3 16

35

40

17

1

1

Cyprus: 2

Malta:1

South Africa: 1

The Netherlands Antilles: 1

United Arab Emirates: 3

Iran : 1

National Partner Organisations

Network of 25 NPOs• Austrian Association for Quality• Bbest• Center for Ledelse• Center for Excellence Finland• Mouvement Français pour la Qualité• DGQ Deutsche Gesellschaft für Qualität• Hellenic Management Association• Associazione Italiana per la Qualità• Excellence Norway• Associaçao Portuguesa para a Qualidade• Club Géstion de Calidad• Swedish Institute for Quality• Swiss Association for Promotion of Quality• Turkish Society for Quality• British Quality Foundation• Centre for Competitiveness• Quality Scotland Foundation• Wales Quality Centre• Excellence Ireland

• Czech Society for Quality (New!)• Hungarian Quality Development Centre (New!)• Polish Centre for Testing and Certification (New!)• Metrology Institute of the Republic of Slovenia

(New!)• Ukrainian Association for Quality (New!)

EFQM Award : Its Impact

• Does Quality impact the Bottom-Line?

– Study shows that stock prices of award winners increased by an average of 114% over a five-year period

• Winners improved sales by 69%, total assets by 79%.

• Award winners outperformed benchmarks on operating income by 56%.

About CII-EXIM

CII - EXIM

The CII – EXIM Bank award for Business Excellence was jointly established by Confederation of Indian Industry ( CII ) and Export-Import ( EXIM ) Bank of India in 1994 to enhance the Competitiveness of India Inc. This Award is based on the European Foundation for Quality Management ( EFQM ) Model.

CII,a non-govt,not-for Profit Organisation, founded over 111 years back, Playing a proactive role in India’s development role.

CII is India’s Premier business association with direct membership of 6300 companies and 90000 as indirect.

GEMN, Global Excellence Model Network includes administrators of US MBNQA, EQA, Australian Business Excellence Award, Japan Quality Award, and the SPRING, Singapore. This Ensures CII-EXIM award framework reflects the best validated management principles and practices.

EXIM Bank of India, an apex financial institution, set up in 1982, for financing, promoting and facilitating India’s International trade.

Promotes Indian Companies to obtain International Quality Certifications like ISO 9000,14000, CE/GS.

ADMINISTRATED BY:

About CII

Function :

CII aims to usher change by working closely with government on policy issues, enhancing efficiency, competitiveness and expanding business opportunities for industry through a range of specialized services and global linkages. It also provides a platform for sectoral consensus building and networking.

History :

CII was established in 1895. The initial partners were five engineering firms, all members of the Bengal Chamber of Commerce and Industry. In the beginning, the name of the organization was Engineering and Iron Trades Association (EITA). EITA was set up with a goal to pressurize the British government to place government orders for iron and steel and engineering goods with companies based in India

Membership :

It is India's premier business association, with a direct membership of over 8100 organizations from the private as well as public sectors, including SMEs and MNCs, and an indirect membership of over 90,000 companies from around 400 national and regional sect oral associations.

About EXIM-BANK

Description :

Government of India launched the institution with a mandate, not just to enhance exports from India, but to integrate the country’s foreign trade and investment with the overall economic growth. Since its inception, Exim Bank of India has been both a catalyst and a key player in the promotion of cross border trade and investment. Commencing operations as a purveyor of export credit, like other Export Credit Agencies in the world, Exim Bank of India has, over the period, evolved into an institution that plays a major role in partnering Indian industries,

Organisation :

Exim Bank is managed by a Board of Directors, which has representatives from the Government, Reserve Bank of India, Export Credit Guarantee Corporation of India, a financial institution, public sector banks, and the business community.

Eligibility Criteria

Following types of Organizations are eligible to Participate :

1) Large Business Organizations :

• Annual Sales is more than Rupees One Hundred Crore.

• Run as an Independent profit center with full set of accounts.

• More than 50% of turnover is external to itself and the parent company, where one exist.

• Unit has a broad range of support functions ,which it has autonomy over.

2) Operating Units of Large Business Organizations:

• Annual Sales should be a minimum of 50 Crores or a minimum of 25% of the annual sales of the parent organization.

• Unit is Independent of parent Organization in some areas.

3) Small Business Organizations :

• Whole Organizations with annual sales less than rupees one Hundred crores.

PGL Comes under this Category

CII-EXIM Model

CII-EXIM Model

Excellent Organizations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stake holders. The Award was formed to recognize and promote sustainable success and to provide guidance to those seeking to achieve it.

This is realized through a set of three integrated Components:

The fundamental concepts of Excellence The Excellence Model. RADAR Logic.

The fundamental concepts of Excellence

The Underlying Principles which are the essential foundation of achieving sustainable excellence for any Organization.

CII EXIM -The Excellence Model

A Framework to help Organizations convert the fundamental concepts into practice,.

Key results of

operations

15%

Customers satisfaction

15%

Leadership10%

Policy and strategy

10%

People

10%

Workers Satisfaction

10%

The Partnership& resources

10%

Processes

10%

Impact on society

10%

POTENTIAL 50% The RESULTS 50%

Innovation and learning

Excellence Model Contd.

Excellence Model is a Non-Prescriptive Framework based on 9 Criteria. Five of these are “Enablers” and four are “ Results “.

Enablers : “ What an Organization does”

Results : “ What an Organization Achieves”.

ENABLERS RESULTS

MODEL SAYS :

Excellence results with respect to Performance , Customers , People and Society are achieved through Leadership driving policy & Strategy, People, Partnerships & Resources, and Processes.

The Radar Logic : Heart of the Model

Results ReviewApproach Deployment Assessment

The logic status that an Organization needs to:

Determines the results it is aiming for as part of its policy and strategy making process. These results covers the performance of the organization , both financially and Operationally , and the perceptions of its stakeholders.

Plan and develop an integrated set of sound approaches to deliver the required results both now and in the future.

Deploy the approaches in a systematic way to ensure full implementation.

Assess and review the approaches followed based on monitoring and analysis of the results achieved and ongoing learning activities. Finally, identify, Prioritize , plan and implement improvements where needed.

RADAR Logic Contd.

When using the model within an Organization , for example for the purposes of self-assessment , the Approach, Deployment, Assessment and Review elements of the RADAR Logic should be addressed for each enabler sub-criterion and the result element should be addressed for each result Sub-criterion.

Plan and Develop Approaches

Deploy Approaches

Determine Results Required

Assess and Review Approaches and their Deployment

CII-EXIM Assessment Criteria

CII-EXIM assessment Criterion

1. Leadership –

1a. Leaders develop the mission, vision and values and are role models of a culture of Excellence.

1b. Leaders are personally involved in ensuring the organization's management system is developed, implemented and continuously improved.

1c. Leaders are involved with customers, partners and representatives of society.

1d. Leaders motivate, support and recognize the organization's people.

The assessment is based on the 5 Enablers and 4 Results of the Model :

The Five Enablers which get assessed are :

Assessment Criterion Contd.

2. Policy & Strategy –

2a. Policy and Strategy are based on the present and future needs of stakeholders.

2b. Policy and Strategy are based on information from performance measurement, research, learning and creativity related activities.

2c. Policy and Strategy are developed, reviewed and updated.

2d.Policy and Strategy are deployed through a framework of key processes.

2e. Policy and Strategy are communicated and implemented

3. People – 3a. People resources are planned, managed and improved.3b. People’s knowledge and competencies are identified, developed and

sustained.3c. People are involved and empowered.3d. People and the organization have a dialogue.3e. People are rewarded, recognized and cared.

4. Partnerships & Resources – 4a. External partnerships are managed.4b. Finances are managed.4c. Buildings, equipment and materials are managed.4d. Technology is managed.4e. Information and knowledge are managed


5. Processes –

5a. Processes are systematically designed and managed.

5b. Processes are improved, as needed, using innovation in order to fully satisfy and generate increasing value for customers and other stakeholders.

5c. Products and Services are designed and developed based on customer needs and expectations.

5d. Products and Services are produced, delivered and serviced.

5e. Customer relationships are managed and enhanced.


Customer Results

A Perception Measures 75%

B Performance Indicators 25%

People Results



Society Results



Key Performance Results

A Key Performance Outcomes 50%

B Key Performance Indicators 50%


The Four Results which get assessed are:


IV

III

II

I

Commendation for strong commitment to Excel

Commendation for Significant Achievement

Prize

400-500

500-600

Above 600

Selected by Juryamong the prize

winners

Minimum qualifying criteria score for site visit : 350

PGL : Roadmap to CII-EXIM

Journey Planned Towards CII-EXIM (Guidelines)

Companies Order Application Brochure

Applicant Submits Documents

Selection of Assessors

Assessment and Consensus Scoring

Applicants check the eligibility criteria for entry and requirements of the award secretariat.

Senior Managers of Industry are selected as assessors and they go through 4 day training on understanding the award criteria and assessment process.

Applicants send 75 Pages (maximum ) applicationdocument to CII.

Assessor team is appointed for each applicant. Assessors individually list strengths /opportunities For improvements and scores. Team meeting to reach consensus findings and score.

2011

-12

( U

p t

o M

ar’1

2)

Screening for site visits

On the basis of consensus reports, the applicantsare listed for site visits.

Assessor teams are appointed to make site visits.Site Visits (4-6 days) are made to check validity of applicants and clarify issues. Applicants are re-scored and reports are finalized.

Distinguished individuals are appointed and trained on the award model as Jurors. Based on site-visit reports , Jurors decide on the winners of the award, Prizes and commendation certificates.

The CII-EXIM bank award for business Excellence, Prizes and commendations are presented to the winning applicants.

2012

-13

Site Visits

Jury Meeting

Award Presentation

Feedback Report

Senior assessors write feedback reports to all applicants identifying strengths/opportunities for improvement. Score-ranges are also given for each criterion.

Contd.

Action plan for CII EXIM Award @ PGL FY12 (H1)

Broad Awareness across the company

First Audit Based on CII EXIM Audit Sheet

Selection of internal Assessors

Identification of action areas( Short /Long Term)

Training of Internal Assessors

Application Filing

15-30 June

1-15 July

By 15 July

15- 30 July

By Sept end

By 15th Aug

Award Winners

Award Winners

Award Winners so far

Year 2009 – Bosch Limited, Diesel Systems business – Bangalore Year 2006 – Tata Consultancy Services LimitedYear 2005 – Tata Motors Limited (Commercial Vehicle Business Unit)Year 2002 – Infosys Technologies LimitedYear 2000 – Tata Steel LimitedYear 1998 – Maruti Udyog LimitedYear 1997 – Hewlett Packard India Limited

Prize Winners so far

Year 2008 – The Tinplate Company of India LimitedYear 2006 – Heavy Electrical Equipment Plant, BHEL, Haridwar

THANK-YOU

CII EXIM Awareness

Documents

Transcript of CII EXIM Awareness