Confederation of Indian Industry uality...

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uality Newsuality NewsJULY 2012

InsidenInnovation of Quality - Quality of

Innovation - 20th Quality Summit

n19th Kaizen Conference nHolistic Business Management – A Roadmap for SMB’s

CEOs are from Mars & HR folks from Venus: Where on Earth can they meet and partner? by C Mahalingam

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nCII POLICY Watch, July 2012

nAnnouncing 2nd International Green Manufacturing Summit

nActivities & Programmes Conducted during July

nForthcoming Programmes

nContact Details

Announcing 12th TPM National Conference

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Announcement of National Summit on Quality in Education

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n‘Vocational Courses in 100 UP Schools Soon’, Govt. announces at CII event

PROGRAMMES CONDUCTED

CII-IQ TRAINING CALENDAR

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Chairman’s deskfrom the

Confederation of Indian Industry

Regards

N KUMAR

Quality is a characteristic that every company aspires to excel and be associated with. However, only very few are the recipients of the sought-after CII EXIM Bank Award for Business Excellence. Organisations that win the BE Award work hard to build and maintain quality systems and services that compare well with World Class levels and fully deserve the recognition they receive. Successful business and quality go together. The CII EXIM Bank Award for Business Excellence Assessment Process evaluates and recognizes achievements across several criteria: leadership; strategic planning; customer focus; workforce focus; operations focus; knowledge management, Social Responsibility, measurement mechanisms and analysis along with Performance Results.

Quality is a journey which never ends and the demands keep increasing. If you think you have got there, you will probably find yourself facing some more tough challenges, to be ahead of others, in an ever competing environment. The exacting criteria standards and the robust assessment process of the Award Programme ensure the credibility and integrity to the awards. The evaluation process conducted by the Quality Award Jury of examiners is thorough and systematic and hence no shorter route to winning an award. Quality is not just something spoken about in management meetings, it needs to be understood and implemented at every level and every stage of functioning of an organisation. However, companies that tend to be around for a long time are not necessarily those that produce the most or have the biggest sales, but those who understand the importance of delivering quality. Small and Medium Enterprises (SMEs) have as much to gain as larger companies from participating, in the Award Programme. Most small businesses achieve success not only because they bring an innovative product or idea to market, but also because the way they manage various activities to deliver value to different stakeholders.

The data gathering and internal analysis undertaken by companies applying for the award process can also be used in conjunction with expert feedback to make improvements. Participation in the CII EXIM Bank Award for Business Excellence process signals a strong commitment to the implementation of quality- continuous improvement- across different facets of managing an organization. Furthermore,

companies that are shortlisted receive detailed feedback that provides a description of strengths and areas for improvement based on the evaluation criteria. This valuable information can be put to good use to implement improvements. An indication of how the awards are viewed and respected can be measured by the number of companies that take part for several years without winning an award but keep making improvements until they achieve success. CII Institute of Quality supports companies on their quality journey through counseling services in developing and implementing improvement action plans, to achieve their aspirations, by its experts. I would strongly urge all MEMBER companies to work consider particiapting in the AWARDS and enrol for the 2013 BE Awards.

The EFQM will launch Excellence Model 2013 on the 10th of October 2012, during the annual EFQM Forum. The review process of Excellence Model 2010 covers the Fundamental Concepts, the Criteria and the RADAR and the outcomes are embedded in the Excellence Model 2013. There will still be 9 boxes; 5 Enablers and 4 Results.CII will bring the New Model to members as soon as it is released All assessments conducted/facilitated by CII during 2013, including the CII EXIM Bank Award for Business Excellence 2013, will be in line with the updated version of the Model 2013.

This is a very special year for us in CII as it will be 25 years since ISO 9000 was launched and we began work on Quality. We are happy to announce the 20th National Quality Summit 2012 which is scheduled to be held on 2nd & 3rd November 2012 in Bangalore, India.The focus of the 20th National Quality Summit 2012 will be Innovation of Quality – Quality of Innovation. This Summit will examine the relationships between quality -continuous improvement and innovation -Breakthrough Management and examine recent cases where qual i ty methodologies have been applied in innovation-intensive environments successfully.

We are pleased to announce Dr. Richard Schonberger , whose book Japanese Manufacturing Techniques was instrumental in launching the lean-manufacturing era in the United States, is one of our key speakers. Prof Yukihiro Ando, TQM Consultant and lead Examiner for Deming Prize Committee will also address the summit. There will at be least 6 other leading international speakers from across the

world and about 20 leaders of Indian industry addressing this year's summit .

The Quality Summit has annually attracted participation from industry captains, domain experts, top bureaucrats, and senior quality and strategic planning professionals from across the nation and abroad.On behalf of CII and the CII Institute of Quality, I wish to request you to block your diary and be present at the 20th National Quality Summit 2012 and spare your valuable the time to be part of our 20th year celebrations.

http://cii-iq.in/CII/forthcoming_12/Nov/qs2012.pdf

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NEWS LETTER JULY 2012

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19th Kaizen Conference

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Winners of the Kaizen Trophy with members of the TPM Club India

139 Speakers addressed over 300 participants from 72 organisations who attended the 19th Kaizen Conference organised by the TPM Club India of the CII Institute of Quality on 7th – 8th June at Pune. The Kaizen Conference, one of the Institute’s flagship events, is usually organised in New Delhi in March and at Pune in June every year. The winners of each Kaizen Conference subsequently go on to contest the ‘Sona Best Kaizen Award’, a high level Kaizen competition with a unique process of selecting the best out of the best, held during the TPM National Conference in Chennai every September.

All major companies from different sectors like Oil & Gas, Steel Industries, Infrastructures, Tyre Industries, Cement Industries, Wires & Cables, Automobiles, Pharmaceuticals, Food & Beverages, Textiles, Precision Tools from PSUs, OEMs, Tier 1 & Tier 2 suppliers presented their best Kaizens during the 19th Kaizen Conference to compete in major 3 Categories; ‘Operator level’, ‘Supervisor & Manager’s level’ and ‘Senior Manager’s level’.

26 Kaizens on 5 subjects contested in the Operator’s category for 3 trophies which were mainly relating to shop floor improvements. Enthusiastic operators, excitement exuding from their body language, from different corners of India presented their Kaizens in different languages with the help of Models, Animations and real improved Parts. It was heartening to note that even though the improvements were presented in Tamil and Marathi languages, they were being judged by even those in the audience who don’t understand these languages.

There were 37 Kaizen presentations on 9 subjects in the Supervisor’s/ Manager’s categories for 3 trophies. These improvements related to elimination/ reduction of various loses to increase the Production efficiency of the manufacturing processes or to reduce the Cost by reducing consumption of Energy, Consumables & Raw Materials. These improvements represented good examples of the maturity of Indian industries striving to excel through Creativity, Innovation and Technical knowledge. The benefits of the improvements ranged from a few Thousands to Crores of rupees for each of the companies.

Kaizen trophies distributed to the winners


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There were 8 companies in the Senior Manager’s category who presented their improvements related to ‘Manufacturing lead time reduction’, ‘Equipment design change’, ‘Introduction for new Technology’ and ‘Innovation’ for 2 trophies. It was a matter of pride to see the Top Managers narrating the cases of creativity/ innovation and giving it priority in achieving their short & long term visions besides sharing these improvements, in an open forum such as the Kaizen Conference, without any hesitation of revealing strategic secrecy from other competitors.

The 6 Nominations of highest scoring companies in the Supervisor/ Manager’s category were Delphi TVS Diesel Systems – UPCR, Hindustan Coca Cola Beverages – Goblej, Indian Oil Corporation Ltd. , Panipat, LAP ROSS Engineering Ltd., Pulivalam, Mahindra & Mahindra , Nasik, and Raychem RPG Ltd. , Vasai. The winners in this category were:

The 6 Nominations of highest scoring companies in the Supervisor/ Manager’s category were Delphi TVS Diesel Systems – UPCR, Hindustan Coca Cola Beverages – Goblej, Indian Oil Corporation Ltd. , Panipat, LAP ROSS Engineering Ltd., Pulivalam, Mahindra & Mahindra , Nasik, and Raychem RPG Ltd. , Vasai. The winners in this category were:

The Trophies were given away by Mr. G. S. Raghu, VP, Hindustan Coca Cola Beverage Ltd, Mr. S. M. Katti, Asst. VP, Corporate WCM, Aditya Birla Group and Mr. N. G. Inamdar, VP, Minda Industries.

For more information, please contact Abdul Wadood, Principal Counsellor, CII Institute of Quality at [email protected]

The highly informative presentation on TPM implementation journey was done by Mr. N. G. Inamdar, VP & EBH –Switch Operation, Minda Industries Ltd. just before the commencement of the scoring for the competition to select the winners of the 19th Kaizen Conference. Every participating company in the Conference, either as Delegates or Speakers, had 1 vote for each Category. There were Senior Management people attending the conference, few of whom were chosen as the Jury to rate the Kaizens in the various Categories in which their companies are not participating.


Mr N G Inamdar, VP & EBH –Switch Operation,

Minda Industries Ltd.

The 6 Nominations in the Operator’s category were Auro Spinning Mills, Baddi, Light Alloy Products, Pulivalam, Mahindra & Mahindra Swaraj Div., Mohali, Raychem RPG, Vasai, Sundram Fasteners, Pondicherry and Triveni Turbines, Bangalore. The winners in this category were:

Name of Company (Supervisor/ Manager’s Category)

Indian Oil Corporation Ltd. , Panipat

LAP ROSS Engineering Ltd., Pulivalam,

Subject of Kaizen

Energy Loss Reduction

Set up Change Time Loss Reduction

Position Achieved

3rd Position

2nd Position

Name of Company (Operator’s Category)

Raychem RPG, Vasai

Mahindra & Mahindra Swaraj Division,Mohali

Auro Spinning Mills, Baddi

Subject of Kaizen

Poka Yoke

Easy to Adjust

Easy to Operate/ Monitor

Position Achieved

3rd Position

2nd Position

1st Position

Name of Company (Supervisor/ Manager’s Category)

Indian Oil Corporation Ltd. , Panipat

LAP ROSS Engineering Ltd., Pulivalam,

Mahindra & Mahindra , Nasik

Subject of Kaizen

Energy Loss Reduction

Set up Change Time Loss Reduction

Customer Complaints/ In-houseDefects Elimination

Position Achieved

3rd Position

2nd Position

1st Position

Over 300 participants attended the 19th Kaizen Conference

in Pune

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SMB’s are the backbone of the Indian Economy and the engines of performance behind the success of the Large Conglomerates that we see. More than 70 % of Indian Industry thrives in the SMB Sector which today is not getting adequate focus, due importance and recognition it deserves.

Challenges of the SMB Sector are unique beginning from capital related issues to people retention issues not to mention problems of working capital, credit facilities, vagaries of the market, OEM’s and impact of high cost of operations compounded by low yields, high cost of processing, working with vintage machinery not withstanding several bouts of internal Creativity and Innovation which go unnoticed.

To address the Business in a holistic manner, there is a need to align the thinking of the entrepreneurs to embrace structured frameworks that address all needs of the Business including financial and non financial processes and metrics. CII Institute of Quality based on its Cluster experience with SMB’s for enhancing Manufacturing Excellence and its experience of guiding Large Organizations implementing the Business Excellence Framework has bought out a roadmap for Implementation in the SMB sector that comprehensively addresses all aspects of Management. This Roadmap predominantly is inspired by the acclaimed EFQM framework which is a proven tool for enhancing Organization competiveness.

Following are the essential building blocks for any company on the journey to Excellence

Developing the Vision and Mission statementsArriving at a set of results impacting key stakeholders and key processes

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Business planningObjective deploymentPeople related processesOnce these building blocks are ready, Operations and Quality Management needs to be honed (Which are fundamental to any Organization)The remaining processes of CRM, Finance, Technology, IT etc can be looked into later depending on the importance of the same to the Organization.

All these would need to be looked into/ developed considering the Organization specific context which is derived from the “ Organizational Profile” where an Organization is characterized with respect to its product / service, culture, workforce diversity, competitors, markets, technologies, improvement mechanisms, etc which drive the development of the processes.

“If you cannot measure what you are doing”, you do not what you are doing says the adage. In line with this philosophy, it is imperative that all processes need to be measured so that the Organization is aware and is in control of the “Drivers of Performance” which leads to the “Desired Outcomes”

CII – IQ Counselors help Organizations implement these concepts by devising a customized roadmap post a dip stick assessment which helps prioritize the agenda post the elementary building blocks. Customized Interventions / Clusters / Specific Theme based / Function based Training and Counselling packages are available.

Holistic Business Management – A Roadmap for SMB’s

byShivakumar KR, Senior Counsellor- Business Excellence, CII Institute of Quality

For more information, please contact the CII Business Excellence Secretariat at [email protected]

The Confederation of Indian Industry (CII), Northern Region in collaboration with CII Institute of Quality Bangalore and in association with Tata Consultancy Services & Tata Class Edge organised a 2 day workshop on Education Excellence for School Leadership Team on 6-7 August, 2012, Lucknow.

The workshop, a first of its kind in UP, was inaugurated Mr Partha Sarthi Sen Sharma, Secretary-Secondary Education, GoUP, Dr Amrita Dass, Founder-Director, ICS International and Mr Jayant Krishna, Co-Chairman, CII Northern Region Task Force on Skills and Education & Principal Consultant & Regional Head, Tata Consultancy Services.

Preceded with the traditional lamp lighting ceremony, Dr A Senthil Kumaran, Principal Counsellor, CII Institute of Quality giving a brief overview of the education excellence workshop and the two days agenda, mentioned that all the stakeholders in the education sector needed to synergise efforts, share ideas, innovate, improve and collaborate to achieve excellence in education.

In his welcome address Mr Jayant Krishna, Co-Chairman, CII Northern Region Task Force on Skills and Education & Principal Consultant & Regional Head, Tata Consultancy Services, Lucknow exhorted the Principals of ICSE, CBSE and UP Board Schools to

‘Vocational Courses in 100 UP Schools Soon’,Govt. announces at CII event


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launch NVEQF compliant vocation skill development courses from class 9 till 12 if UP had to reap a rich demographic dividend. He further mentioned that nations are built in classrooms and Principals were surely architects of the country’s future. He made a passionate appeal to all of them to step up the task of preparing the children for India of tomorrow.

Reacting to Mr Krishna’s suggestion, Mr Partha Sarthi Sen Sharma, Secretary, Secondary Education-UP said that GoUP was sending a proposal to the Ministry of Human Resource Development (MHRD), GOI to start these vocational courses in 100 secondary schools affiliated to the UP Board as soon as possible.He added that Uttar Pradesh already had 872 Vocational Education Schools having 35 Courses and their curriculum needed to be redesigned as per the needs of Industry. He said that UP had more than 19,000 schools under the UP Board under which 1,000 were Government Schools, 4,500 Govt Aided Schools and 13,500 private schools recognized by GoUP totally represent 90% of the

total education sector of Uttar Pradesh. Mr Sharma proposed that CII must sign a Memoranda of Understanding (MoU) with UP so as to reach out to the Principals of these schools affiliated to the UP Board.

Dr Amrita Das, Founder-Director, ICS International appreciated the efforts of CII for having planned this maiden programme at Lucknow for School Leadership. She emphasized that the future of our country rested in our children. As the future force of the nation, we needed to dedicate ourselves into developing our youth.

Over 25 Principals from top schools from Lucknow and nearby cities attended this highly interactive workshop which made the administration abreast of the latest in Academic Leadership styles and archetypes of Leadership, Total Quality Management (TQM) and its fundamental principles and practices to enhance the school/ institution’s effectiveness.


NATIONAL SUMMIT ON QUALITY IN EDUCATION‘Innovate, Lead and Share: Redefining delivery of Quality Education’

14 – 15 September 2012 : Infosys Limited, Bangalore

• 15th Edition • Concurrent session for School & Higher Education Institutions • Sharing of national & international best practices • Networking opportunities • Creating environment for for harnessing partnerships • Over 40 Speakers • Guided campus tour of Infosys Limited, Bangalore

Participant profiles

Principals / Senior Teachers / Lecturers / IQAC Coordinators/ SSA Programme Coordinators / Administrators /Management committee members from Schools /colleges P/technical education institutions, who are embarking on excellence journey through the quality approach, CSR Heads working / supporting the cause of education in corporate and non government sectors.

Topics Include • Power panel : setting the stage for innovation in

education • Environment for innovation – The mirror of our attitudes

and expectations • Evolution of revolution – integrating technology for

effective learning • Moments of collision of Ideas - learning from other

sectors • Assessing innovation to implementation – Fresh

perspectives on assessment of Learning • From Apprehension to Appreciation – exploring the value

addition from accreditation • Inclusiveness – the guiding principle of a prosperous

society

For more details & sponsorship opportunities please contact : K K Sudarsan on +91 9972711066 or Email [email protected]

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TPM CLUB INDIA is organizing its flagship event “TPM NATIONAL CONFERENCE” on 06-07 September, 2012 at Chennai.

This Conference is a well known platform which is exclusively designed to spread the significance of TPM and success stories of TPM practicing companies to help Indian Industry become more competitive in this global competition scenario. The topics to be presented in THE Conference have been deliberately chosen on the current requirements of TPM practicing companies and companies which are planning to embark on the journey of TPM. Through the TPM National Conferences, we are spreading the concept of TPM across the Indian industry to become more capable in their journey of competitiveness and growth.

Apart from the above, the winners of 18th Kaizen and 19th Kaizen Conference would be competing for the “Kaizen Championship Trophy” and “Sona Kaizen Award” in this conference.

Companies presenting at the Conference includes ;

Aditya Birla Management Corp Pvt Ltd, APM Terminal Management - Dubai, Aquasub Engineering, Auro Spinning Mills - Baddi, Bajaj Auto Ltd - Chakan, Chennai Petroleum Corporation Ltd - Chennai, Delphi-TVS Diesel Systems Ltd - Kanchipuram, Endurance

TPM National Conferences have been traditionally a place for the companies to gain information on the following:

Know what is happening in other companies that can be adaptedHow successful TPM can be for the new companies who are planning to venture into the practice of TPMA place to do networking with more than 250 TPM Practitioner from more than 80 corporatesTo increase and improve the level of understanding of TPM Concepts

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Technologies Ltd - Aurangabad, Hindustan Coca Cola Beverages Pvt. Ltd, Indian Oil Corporation Ltd - Barauni Refinery, Indian Oil Corporation Ltd - Digboi Refinery, JIPM-Solutions Co.,Ltd, LAP-Ross Engineering Ltd - Pulivalam, Mahindra & Mahindra Ltd - Nasik, Mahindra & Mahindra Ltd - Swaraj Division, Marico Ltd – Pondicherry, Minda Industries Ltd - Pune, Munjal Showa Ltd - Gurgaon, Sundram Fasteners Ltd - Krishnapuram, Tata Motors Limited - Patnagar, Tata Motors Ltd - Sanand, The Supreme Industries, Trident Limited - Barnala, TTK Prestige Ltd - Coimbatore, Ultratech Cement Ltd, Varroc Engineering Pvt Ltd.

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12th TPM National Conference

Learn to Lead in Time of UncertaintyHotel Le Royal Meridien, Chennai: 6 - 7 September, 2012

The Salient Features covered in this conference include :

?TPM – a boundary less, profitable Journey?Advanced TPM Concepts?TPM for Business Growth?TPM in Public Sector Units

?TPM in Non-Manufacturing Business?Shinning Experience of TPM Journey?TPM Award Assessment – A Journey in its own?TPM Award, A mile stone Or destination

For more details, please contact::

Ms. Preethi PeterCII Institute of QualityConfederation of Indian IndustryBharat Nagara 2nd Stage, Magadi RoadVishwaneedam Post, Bangalore – 560091Phone: +91-80-65667804/23289391/ M:9611256838Email: [email protected]

Mr. Alok RawatConfederation of Indian Industry249-F, Sector 18, Udyog ViharPhase IV, Gurgaon - 122015Tel: +91-124-4014074 (D) / 401 4060-67 ext: 313Mobile: +91-9711135137Email: [email protected]


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For more details on the Educational initiatives of the CII Institute of Quality, please contact Dr Senthil Kumaran, Principal Counsellor,CII-IQ at [email protected]


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www.kwikprints.in/cii/Registration%20Form.doc

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nISO Lead Auditor Course2-6 July, Bangalore

nRefrsher Programme7 July, Bangalore

nSchool Excellence Programme for Ambassador, Dubai 11-13 July, Dubaii

n2 days Training programme on Understanding the Laboratory Management System as per ISO / IEC 17025:200513-14 July, Chennai

nLean Manufacturing-The Toyota Way 16-17 July, Bangalore

nEducation Excellence Programme18-19 July, Ludhiana

nSchool Excellence Programme at Sat Paul Mittal School20-21 July, Ludhiana

nANI Project B School Education23-26 July, A&N Island

nWorkshop on Quality Maintenance to achieve ZERO DEFECT STATUS25-26 July, Chennai

nWorkshop on Assessment for Business Excellence 26-28 July, Lonavala

nSchool Excellence Programme at SDH Jain Mat Sr Sec. School21 July, Madurai

nTraining programme on ISO 1702025-26 July, New Delhi

n'Two day training programme on understanding of 'Estimation of Uncertainty of measurement'26-27 July, Bangalore

n14th TPM Facilitators Course2-6 July, Cochin

n'Inhouse programme on ISO 17025:2005 at General Motors' 9-12 July , Chennai

nDevelopment Programme for Executive Secretaries 12-13 July, Mumbai

nVNS Institutions Bhopal - Preliminary visit14 July, Bhopal

nTraining programme on Laboratory Management System as perISO / IEC 17025:200517-20 July, Pune

nSchool Excellence Programme at MEPCO20 July, Madurai

ACTIVITIES & PROGRAMMES CONDUCTED DURING JULY 2012

FORTHCOMING PROGRAMMES September 2012

3-7 Sep,24-28 Sep, 2012

ISO 9001:2008 QMS Lead Auditor Course

CHENNAI

NEW DELHI

21 Sep, 2012

Education Excellence Programme

CHANDIGARH

26-27 Sep, 2012

Seminar on Office TPM

PUNE

21 Sep, 2012

One day Awareness seminar on NABL Accreditation for Laboratories

AMRITSAR

14-15 Sep, 2012

National Summit on Quality in Education

BANGALORE

6-7 Sep,2012

Workshop on Producing Zero Defect through Statistical Techniques

(Implementing M.S.A & S.P.C)

NEW DELHI

6-7 Sep,2012

12th TPM National Conference

CHENNAI

19-21 Sep,2012

Workshop on Assessment for Business Excellence for Large Organisation

GOA

14-15 Sep,2012

Sixth Cii National Conference & Competition on Six Sigma

BANGALORE

CII Headquarters : Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003. Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168



CONTACT DETAILS

Confederation of Indian IndustryCII Institute of Quality

Bharat Nagara 2nd StageMagadi Road, Vishwaneedam Post,

Bangalore - 560 091 T : +91 80 23286085 / 7690/9391

F : +91 80 23280314

Kolkata

Confederation of Indian Industry 6, N.S. Road Kolkata 700001 T : +91 33 22307727 / 28 / 1434F : +91 33 22301721, 22312700

Chennai

Confederation of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555

F : +91 44 42444510

Gurgaon

Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog Vihar Gurgaon - 122015 T : +91 124 4014060-67

F : +91 124 4014069 / 80

Pune

Confederation of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C,

'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01

F : +91 20 66075822

For further details, please contact:[email protected]


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