CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013

Top 10 Use Cases of Alfresco to Enhance your IT Ecosystem

April 4, 2013

Joe Tong

Partner Marketing - Alfresco

Harish Ramachandran

VP – Global Presales & Co-Founder

CIGNEX Datamatics

CIGNEX Datamatics Confidential www.cignex.com

Agenda

• About Alfresco

• Top 10 Use Cases of Alfresco across industries like

– Travel & Hospitality

– Gaming

– Manufacturing

– Banking, Insurance & Retail

– Healthcare

– Education

– Telecom, Media & Publishing

• About CIGNEX Datamatics

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Alfresco Overview

3


Alfresco - Overview

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Alfresco is now the largest open source content management company in the world Founded in 2005, with offices in London & Atlanta

Over 3 million community downloads

250+ global channel partners

2,500 customers in 55 countries, including…


Alfresco - Overview

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The Alfresco Platform

Document Management Capture, share & retain corporate content, including

documents, video, images & graphics files

Records Management Ensure governance, compliance and retention of

company or government records

Web Content Services Author, collaborate & publish to Drupal, Liferay,

JBoss Portal or your custom web app

Enterprise Collaboration Create, share, collaborate, iterate & discuss content.

Then publish to social channels.

Open Source Platform Build content-rich apps and websites using RESTful

APIs or Java & open standards like CMIS & JSR 168


Use Case #1

Travel & Hospitality – Hospitality Portals for 7 Hotel Brands

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Hospitality Portals for 7 Hotel Brands

• Challenges Faced

– Improve Revenue Per Available Room (RevPAR)

– Emotional connection with guests

– Lead time for making offers to customers/channel partners

• Solution Highlights

– Integration with Document Management & Web Content Management

– Content repository, search & access

– Flexible architecture, data security, multi-lingual & multi-currency support

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Hospitality Portals for 7 Hotel Brands

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Staging Server

Content Repository, Business Rules, Security, Workflow, Transformations, Document Lifecycle, Search, Reports

Alfresco Web Client Application

Web Server

Hard disk Oracle 10g CMS

Metadata Folders Rules etc.

Media XML files Images etc.

System & Network Administrators

Users

Oracle 10g

Run-Time

FSR/Web Application

Alfresco Run-time Instances

Static Contents

RE

STfu

l Web

Ser

vice

s

Liferay Portal

Fir

ew

all

Alfresco ECM

Search – Hotel, Destination, Special Offers

ECM Service

IBE Service

Social N/W Client

API

Map & Local

Attraction

Video

WTHR

Be Dyn

Portal

Blog IBE Widget Image

Carousel FB

Twtr

Flickr

Portal/Web Apps

Page Mgm

t

Authentication &

Authorization

Blog

Theme

UI

Liferay Framework

Mini Site Management

Benefits Increased RevPAR, Improved Guest Experience and Reduced TCO over 40%


Use Case #2

Gaming Company – WCM & DAM Solution

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– No single data source for effective marketing and up-selling programs, resulting in the client managing 18 newsletters

– Duplication of the games assets on various sites resulting in a potential legal risk and high infrastructure costs for hosting them

– Time consuming process for content approval, ratings and legal check

– Maintaining security and stability of digital asset fleet causing strain on resources


– Rich CMS with ease of integration to external applications using web services and Web 2.0 API

– Unified Consumer Database (UCD) in Oracle 10g database for various targeted marketing campaigns

– Legal Risk elimination and content filtering based on user’s age

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Benefits Rich CMS experience, Control over content, Online CRM reduced spending by 40%

AMC reduced from US$5 Million to US$50,000


Use Case #3

Confectionary Company – Sales & Marketing Portal

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– Clients’ R&D department responsible for trends, insights & reports for Sales & Marketing used SAP RPM which lacked collaborative features

– Absence of workflow functionalities

– Difficulty in managing access rights

– Decentralized content leading to higher maintenance and overheads


– Integrated collaborative research portal by integrating Alfresco & Liferay with SAP RPM

– Custom slide viewer

– Easy document & metadata search

– Document image conversion

– Workflow, access rights, content & page management

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Benefits Workflow, Search, Collaboration, Richer User Experience, Security (Access rights)


Use Case #4

Online University – Learning Management System

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– Disparate content platforms, 19 learning management systems across business units

• Lost opportunity of content reusability

• High maintenance cost due to proprietary and home grown systems

• Convert disparate formats to the PDF, Doc etc.

• Integrate with the standard LMS, Portal applications

• Able to store high quality images and videos

– Interoperability with rich user interface


– Specialized content and content transformation workflow with folder based rules and actions

– Automatic version control, Inline preview, Live page editing & scheduling

– SEO, Multi-tier search

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Benefits Standardized universal content model, Integration flexibility, Scalability


Use Case #5

Insurance Sector - Knowledge Management Portal

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– No centralized application for managing their business documents internally leading to challenges like

• Low productivity

• High manual operations

• Low security and high vulnerability during processing


– Integrated collaborative Knowledge Management Portal by integrating Alfresco

• Document Approval Workflow

– Document tagging with Advanced search

– Drag n drop document creation

– Browser plugin to upload content from web

• User Permission, Security & Administration

– LDAP authentication

– External users registration workflow

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Benefits Centralized document approval workflow, User administration,

Auto alerts for documents processed, Cost reduction across licenses, maintenance & support


Use Case #6

County Portal for Citizens

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– High cost of license (AMC) and maintenance of the portal

– Upgrades were time consuming and complex

• Low efficiency

• Poor speed of rolling out changes / information to citizens


– Custom migration tool which enabled automating 98%+ of content / data migration

– Integration with external systems including SAP, Filenet, Elavon Payment gateway and Recware

– Single Sign On (SSO) and in-line editing of Alfresco web content from portal interface

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Benefits Enhanced content management with UI functionalities,

Administrative features for user management roles and permissions, RSS & email alerts


Use Case #7

Semiconductor Company – WCM/CMS Portal

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– Absence of a workflow functionality to approve and publish content

– Multisite data centers causing high cost structure (duplication of infrastructure)

– Content publish transmission was not guaranteed, necessitating the user to confirm transaction by manually checking the website


– Integrating legacy systems with the Alfresco CMS

– Roll out new CMS features such as:

• Import/Export metadata in spreadsheet

• Akamai cache purge in deployment

• Advance search for WCM

– Migration of all the applications and data, across 14 sites, on an as-is basis from Documentum to Alfresco WCM by using our Migration Toolkit

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Benefits Migrated 14 website (8 regional sites) with 40 GB data from Documentum,

Easy to to roll-out web content with an integrated workflow, TCO reduced by 80%


Use Case #8

Healthcare Company – Staffing Workflow Solution

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– Poor operational efficiency & productivity due to semi-automated system

• Ineffective cross checking of credentials or miscommunication among various team members / users

– Expensive – high cost of license and maintenance


– Use of Liferay Wiki to store the Dossiers

– Integration with Documentum to store the Dossier Requests – Rest based services were invoked in Liferay to store the request in Documentum.

– Alfresco system -FIDO

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RightFax (Scanned Images)

Alfresco (CIFS)

Imscan

IRIS PostGreSQL SAN

IBM/Lotus eforms Server

Alfresco WebServer

ViewOnePro

Migrated Documents

Database, Metadata Content

Repository Metadata

Alfresco WebServer

ViewOnePro

Workflows User 1 Workflows User n

Benefits Flexible ECM leading to increased efficiency & accuracy in recruitment and staffing

Over 70% savings by eliminating vendor lock-in


Use Case #9

Auto Parts Company – Contract Management Solution

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Alfresco based Contract Management Solution


– No centralized application/solution for managing business agreements leading to challenges such as

• Low productivity

– Lack of central repository of agreements/contracts for suppliers/vendors

– Absence of internal approval workflow as per policies and guidelines

• High manual operations

– No workflow process resulting in high amount of errors

• Low security

– High vulnerability risks during manual transfer of agreements to multiple vendors


– Contract Approval Workflow

• Contract drafting, Advanced search

• Drag n drop contract creation and Bulk upload for legacy contract

– User Permission, Security & Administration

• LDAP authentication for internal users and Secure login for external users

• Role based login statistics

• Multi-level security for contract approval

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Alfresco based Contract Management Solution

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Migrated 100K+ legacy contracts with 500+ suppliers & 50+ internal users


Use Case #10

Medical Company – Drupal & Alfresco WCM Solution

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– Site performance while data sync & import

– Content mapping among the different domains


– Integration with Document Management & Web Content Management

– Content repository, search & access

– Flexible architecture, data security, multi domain -central admin support

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Benefits High Site Performance and Operational Efficiency with integration of

Document Management and Web Content Management

Alf

resc

o S

har

e

Alf

resc

o S

ervi

ces

User & Group Management

Authentication

Content Management

Work Flow

CMIS Services

Content CMIS Queries

Alfresco Repository

Content Creator

Dru

pal

Use

r In

terf

ace

Dru

pal

Ad

min

UI

View, Article, Blogs

View Issues

View Magazines

CMIS Services

Manage Contents Content

Drupal DB

Website User

CM

S C

all

CM

S R

esp

on

se

Drupal CMS

Alfresco ECM


About CIGNEX Datamatics

A subsidiary of Datamatics Global Services Limited

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What Does CIGNEX Datamatics Do?

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Since 2000, delivering Open Source

solutions for the enterprise through

adoption and integration to:

• Address business goals

• Increase business velocity

• Lower the cost of doing business

• Reduce TCO

• Gain competitive advantage

Portal Solutions Content

Solutions

Big Data Solutions

400+ implementations worldwide across industries


Where We Can Help You

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SOLUTIONS

Managed Cloud Services Develop • Deploy • Manage

VAR/Annual Product Subscription Liferay • Alfresco • Cloudera Hadoop • MongoDB

Extended Development Center Center of Excellence

UI • Development • Integration • Customization • Migration • Testing • Training • Support (24*7)

User eXperience Platform

Portals Liferay, Drupal, JBoss,

ZK, HTML5,

MuleSoft

• Intranet • Extranet • EAI • SOA

• Social Collaboration

• Mobile Portals

Enterprise Content Management

Content Alfresco, Adobe CQ,

Drupal, Magento,

JBoss, Moodle, Ephesoft,

Liferay

• WCM • DM • RM • CMS • DAM

• e-Commerce • e-Learning • ERP • Imaging Solutions

SERVICES

Making Data Work

Big Data Hadoop, MongoDB, Neo4j,

Flume, Hive

Solr, Pentaho, Jaspersoft

• Analytics • Mobile • Social • Web • Real-time

• DW - BI • Log Processing

and Analysis • Enterprise

Search


Alfresco Expertise at CIGNEX Datamatics

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Brief Snapshot

Team Size : 50+ Projects : 80+

• Alfresco Platinum Partner (US) & Gold Partner (RoW)

• 2010 - Alfresco Partner of the Year Award

• 2008 - Best North American implementation of the

year

• 2007 - WCM implementation of the year

• Authored 4 Alfresco Books

• Community Contributions

• Conduct Alfresco trainings worldwide

• Developed Accelerators & frameworks

• Toolkit: Migration from Documentum

• Contract Management Solution

• Smart Document Processing Solution

Alfresco APAC Partner of the Year, 2010

Alfresco North America Partner of the Year, 2010

CIGNEX Datamatics Confidential www.cignex.com 40

Alfresco Implementations

Industry

Healthcare High Tech Telecom, Media, Entertainment

BFSI Education Government Travel &

Hospitality

Document Management

Record Management

Web Content Services

Enterprise Collaboration

Content Integration And Services

Integrations

Applications

Solutions

DM, WCM, DAM, RM Portals, Workflow, Contract Management System, Smart Document Processing

Legacy & Proprietary Applications

Making Open Source Work

For any queries please contact : [email protected]

Thank You. Questions?

mailto:[email protected]

CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013

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