CHUdeQuébec/IDTPortalUser'sGuide

Copyright:RonaldMaheux-February2017-EnglishVersion4.2

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SUMMARY

INTRODUCTION

4 Introduction5 EligibilityCriteria,UsageandOrderProcess6 Downloadingutilityfiles6 Qualitycontrol6 Onedeliveryperorder6 Forgotyour"Login"andpassword7 Deliverytimesandplacetopickupyourorder8 Importantnotes8 Thewebaddressoftheportal9 Tojoinus?10 CANCELINGANORDER-"Chat"withanIDTrepresentative

CREATIONOFANEWACCOUNTATTHECHUDEQUÉBEC/IDTPORTAL12 AccesstotheCHUdeQuébec/IDTPortal13 HowdoIenterinformation,loginandpassword?14 LogOut(SignOut)

HOWTOMAKEANORDER?15 Howtomakeanorderusingthe"Copy/Paste"methodwithExcel16 TableofScalingandPurificationCodes17 Gototheportal(SignIn)18 Orderingpage19 TransferOrderInformation22 ChangestotheOrder23 Shoppingcart24 BillingandDeliveryAddressPage25 "SecureCheckout"page,finalstep26 Confirmationofordersending27 Placeofdeliveryofyourorder27 HowdoIcancelanorder?

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HOWTOOBTAININFORMATIONABOUTYOURORDERS?28 AccesstotheCHUdeQuébec/IDTPortal29 Accessyourorderhistory30 DescriptionofOrderInformationandSequences31 Howtotrackyourorder(FedEx)32 Follow-uportrackingyourorder33 Delayindelivery-Possiblereasons34 Trackingyourorder,fromCoralville(Iowa-USA)toQuebecCity

HOWTOCONSULTANDMODIFYYOURACCOUNT?35 AccesstotheCHUdeQuébec/IDTPortal36 Accessingyouraccount37 ViewingorChangingYourPersonalInformation37 Consultormodifyyour"Login"andpassword38 Viewingorchangingyouruserpreferences

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INTRODUCTION

WelcometotheCHUdeQuébec-UniversitéLaval/IDTPortalItiswithpleasurethatwepresenttoyouthisguideofuseoftheportalwhosemainpurposeistogiveyouindetailthedifferentprocessesofregistration,orderandfollowupofanorderplusalotofInformation.TheportalisapersonalizedwebsitecreatedbyIDT(IntegratedDNATechnologies)fortheresearchcentersoftheCHUdeQuébec(CRCHUL-CRHDQ-CRSFA-CRHSS-CRHEF),UniversitéLavalandothercentersaffiliates.ThemainadvantagesoftheportalcomparedtotheregularIDTsitearethatitfacilitatestheorderprocess,centralizesdeliveriesatCHUL,usestheCanadiancurrencyandhasnodeliverycharges.WesuggestthatyouconsultregularlythesiteoftheDNAsynthesisserviceoftheCHUdeQuébecatthefollowingaddress(inFrench):

http://services.crchudequebec.ca/services/syntheseadn/

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Theeligibilitycriteria,registrationandorderingprocess

Toaccesstheportalandorderoligonucleotides,youmust:

1-BeaCRHUL,CRHDQ,CRSFA,CRHSS,CRHEF,UniversitéLavalorotherinstitutioninQuébec,researchersandprovidedthatyouhavearesearchbudgetoftheCHUdeQuébecorthepossibilityofobtainingaPurchaseOrder(PO)foreachoftheorders.

2-HaveaPCorMACcomputerwithabrowsertoaccesstheWEBandExcelsoftware.

Atthefirstuse:1-GotothesiteofthePortaltotheaddress:https://www.idtdna.com/CRCHUQandNOTdirectly

tothesiteofthecompanyIDT.2-Openanaccountandsetausernameandpassword(seepage11).3-Ifnecessary,makeyourfirstorderandthenclosethesession(seepage14).4-Themanagerwillsendyouane-mailforadditionalinformation,suchasyourbudgetnumber.

Notethatthereisonlyonebudgetnumberperaccountanditwillbeautomaticallyassignedtootherorders.

Subsequentlyandforallotherorders:1-Accesstheportalat:https://www.idtdna.com/CRCHUQandNOTdirectlytotheIDTcompany

website.2-Loginwithyourusernameandpassword,3-Placeyourorderandclosethesession(seepage14).

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DownloadutilityfilesWehavepreparedforyouawholeseriesoffilestoinformyouandtohelpyouduringorderstothe portal. Excel utilities for ordering one or more oligos and technical bulletins can bedownloadedfromthefollowingaddress:

http://services.crchudequebec.ca/services/syntheseadn

QualitycontrolAlloligonucleotidesaresubjectedtoqualitycontrolbymassspectrometry.Ifoneormoresamplesdonotmeet thehighqualitycriteria, theywillbe immediately resynthesized.Thiswill involveadelayofonedayofdelivery,butwillensureanexcellentqualityoftheoligonucleotides.

OnedeliveryperorderNotethatalloligosofanorderarealwaysdelivered inoneandthesamedelivery.Forexample,therewillbenoseparatedeliveryforstandardoligosandpurifiedoligos(oneweekdelay)orderedatthesametime.Itisthensuggestedtomakeseparatecommandstogetthestandardoligosfaster.Sincetherearenoshippingcharges,multipleordersareinconsequential.

Youforgotyour"Login"and"Password"?Ifyouhaveforgottenyour"login"and"Password"tologin,thenjuste-mailtheportalmanagerandhewillprovideyouwiththatinformation.Wehaveprepared foryouawholeseriesof files inorder to informyouandtohelpyouduringorderstotheportal.Excelutilitiesfororderingoneormoreoligosandtechnicalbulletinscanbedownloadedfromthefollowingaddress:

http://services.crchudequebec.ca/services/syntheseadn

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DeliveytimesandplacetopickupyourorderThenormaldeliverytimeforanorderbefore4pmonweekdaysisabout2to3businessdays.Forexample, for an order before 4 pm on Monday, you should have your oligonucleotides forwednesdayorthursdayattheCHULgoodsreceipt(BlockJ-levell00,pictureontheleft).Itwillbeinanenvelopeidentifiedinyournamewithotheroneinawallbracketprovidedforthispurpose(pictureontheright).

CHULGoodsReceipt

PleasenotethatthegoodsreceiptisopenfromMondaytoFridayfrom8:00amto4:00pm,butclosedfromnoonto1:00pm,aswellaspublicholidays.Youcanfollowyourorderwiththetrackingnumberofthedeliverycompany(FedEx) includedinthee-mailthatthemanagersendsyouthemorningofthedayofyourdelivery.For thepeopleof theCRHDQ,CRSFA,CRHEJorCRHSS, yourenvelopeswillbedelivered freeofchargethesamedayorthefollowingdaybytheinternalmailingserviceoftheCHUdeQuébec.Forotherinstitutions,yourenvelopeswillbedeliveredtoyoufreeofchargethesamedayorthenextdaybyMedExpress.

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Importantnotes-Inordertobenefitfromalltheadvantagesoftheportal,DONOTACCESSDIRECTLYTOTHEIDTCOMPANY WEBSITE (www.idtdna.com), but rather to the WEB site of the portal(www.idtdna.com/CRCHUQ).

- IfyoualreadyhaveanaccountwithusernameandpasswordattheIDTcompany'sregularsite,CREATEANEWACCOUNTATTHEPORTALtoavoidaconflictinlogonandbeassuredofbeingloggedinatagoodplace.

-IfyoualreadyhaveasubmissionagreementwithIDT,pleaseconsultthecompanyrepresentativetodefinethetermsofatransfertotheportal.

-Ifyouhaveforgottenyourusernameorpassword,sendane-mailtotheportalmanagerandhewillbehappytosendthemtoyou.

Hereistheoneandonlyaddresstoconsider:

WebsiteoftheCHUdeQuébec/IDTPortal:

https://www.idtdna.com/CRCHUQ

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Tojoinus?

Forquestionsregardingtheuseoftheportal,serviceimprovements,correctionstothisguideandfinancialquestions,pleaseconsult:

IDTPortalManager

RonaldMaheux

Office:CHULT2-52CHUdeQuébecInternal:42296ou46372

Fromexternal:(418)654-2296

E-mailaddress:

ronald.maheux@crchudequebec.ulaval.ca

ForquestionsaboutIDTproductsandservicesorforindividualorders,pleaseconsult:

IDTRepresentative

FrançoisFrancoeur

Phone:(514)831-8490

E-mailaddress:

ffrancoeur@idtdna.com

IDTCustomerService

inUSA

Phone:1(800)328-2661

E-mailaddress:

custcare@idtdna.com

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CANCELLATIONOFANORDER"Chat"withanIDTrepresentative

You can get technical support (like to cancel an order) directly by posting your question to anonlinerepresentativeby"chat"procedure.Thisserviceisfastandveryefficientforquestionsrelatedtoyourorderorproductsandservices.Inanycase,itisgoodtohaveinyourpossessiontheordernumber(SalesOrdernumber-SO#),which ismandatory forquestionsaboutyourorder,especially tomakeacancellation.Youhaveobtainedthisnumberbye-mailofthecompanywhenyouorder.Itisalsoavailableinthehistoryofyourorders.Gototheportalunderyouraccountthentostartthe"Chat":1-Clickon(GetHelp)thenon(ChatNow)2-Completetheinformationconcerningyouandyourordernumber(IDTSalesOrder)3-Choosingatopic(Iwantinformationaboutmyorder,...)4-Clickon(Chat)andthensimplyasktocancelyourorder

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Once online you can request the cancellation of the order. At any time, you can end yourconversationbyclickingtheclosebuttoninthechatwindow.Itisimperativetocancelanorderassoonaspossible,thesamedaybefore4pm,becausethesequenceswillbesynthesizedovernight.The"Chat"procedureispreferabletoe-mailorphone,becausethereisanimmediateaction.There isnoneedtocall themanagerorcall thecompanyrepresentativetocancelormodifyanorder,aswewillhavetousethesameprocess.

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CREATIONOFANEWACCOUNTATCHUDEQUÉBEC/IDTPORTAL

Gotothisaddress:https://www.idtdna.com/CRCHUQ

Togettheportalhomepage:

Clickon(SetupnewAccount)

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Accountinformationpage

Createa"LoginName"or"UserName"anda"Password"whichwillbeusedlaterwhenyoulogon.Completeallrequiredfieldsandclick(Save).

IMPORTANTNOTESPASSWORD:Ifpossible,useasimplepasswordof5to10charactersconsistingonlyoflettersandnumbers without accent or symbol. If a "Login Name" already exists, you will be asked toformulateanewone.PI First and last name: Here "PI" stands for "Primary Investigator" which corresponds to theresearcherforwhomyouwork.Ifyouarearesearcher,re-writeyourname.We can provide youwith your "Login / User Name" and your "Password" at any time, just toconsultthemanagerbye-mail.

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Orderpage(OrderMenu)ofCHUdeQuébec/IDTPortal

You can now place an order, but to make it easier, we suggest you use the Excel utility"TRANSFERT_OLIGOS.XLS" (see page 6), which will allow you to easily transfer one or moresequencestotheportal,seetheexamplefromthenextpage.

SignOut

Asyoursessioniscurrentlyopen,itisEXTREMELYIMPORTANT,whenyou'redone,toclick(SignOut) so you do not leave the session open for someone else to use your account, especially ifyou'reworkingonasharedcomputer.

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HOWTOORDER?Toplaceanorder,youmusthaveanopensessiontoyouraccountattheportal.Forthosewhodonothaveanaccount,see"Creatinganewaccount"onpage12forinformationonhowtocreateanewaccount.ThereareseveralwaystowriteyoursequencesontheIDTsite,buttheeasiestandquickestwayisto transfer the information fromanExcel sheet to theportalby "Copy/Paste"method. For thispurpose, the download center (see page 6) contains the Excel file name"TRANSFERT_OLIGOS.XLSX"whichisanExcelsheetalreadyconfiguredforthistask.

Hereisanexampletowritetwosequences:First,openthe"TRANSFERT_OLIGOS.XLSX"fileandreadtheinstructionsinthebox.Inshort,youshoulddothefollowing:1-EnterasingledescriptionforeachsequenceincolumnBstartingfromline27.Itisessentialtoenterdifferentdescriptions for theoligos in the first column, otherwise therewill be an errormessage.2-Enteryoursequenceinloweroruppercase,ideallywithoutspaceorhyphenincolumnC,likeourexample.3- Enter the code of the desired synthesis scale (Échelle) based on the table on the next page(Scalecode)incolumnD.4- Enter the code for the desired purification type based on the table on the next page (CodePurification)incolumnE.Hereistheinformationforourexample:

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Forthescale(columnD)andpurificationtype(columnE),youmustentertheexactcodeasshowninthefollowingtable:

Scalecode Forthisscale25nm 25nmole100nm 100nmole250nm 250nmole1um 1µmole5um 5µmole10um 10µmole4nmU 4nmoleUltramer20nmU 20nmoleUltramerPU PAGEUltramer

25nmS 25nmoleSameday

Purificationcode ForthiskindofpurificationSTD StandardPAGE PAGEHPLC HPLCIEHPLC IEHPLCRNASE RNasefreeHPLC

DUALHPLC DualHPLCPAGEHPLC DualPAGEHPLC

5-SelectthecellscontainingtheinformationfromcolumnsBtoEfromB30andfromthemenu,choose"Edit-Copy"asshownintheexamplebelow:

YounowhavealltheinformationinthememoryfortransfertotheIDTportalmenu.

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Gototheportalandloginbyclickingonthefollowingaddress:

https://www.idtdna.com/CRCHUQ

Enteryour"LoginName"andyour"Password"thenclickon(SignIn)toopenaworkingsession.Ifyouhaveforgottenthis information,wecanprovideittoyouatanytime, justbye-mailing ittotheManager.Asasecuritymeasure,NEVERCHECKTHEOPTION"Remembermeonthiscomputer"especiallyifyousharethecomputerwithseveralpeople.Finallyclick(SignIn)toaccesstheportalhomepage.

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Youthenarriveatthe"OrderMenu"pageoftheIDTPortal

ItisimperativetoseethelogooftheCHUofQuebec,itconfirmsthatyouarewellontheportal.Ifthisisnotthecase,youmustmakea"SignOut"andcheckyour"Login"beforeopeninganew

session.

In"CustomSynthesis",clickon"CustonDNAOligos"toget:

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CustomizeDNAoligowindow

This iswhereyoucanmanuallyenterthe informationofyoursequences,asthisexercise is longandtedious,wesuggestinsteadtotakethecopy/pastemethodofExcel(Transfert_Oligo.xlsx).Ifyouwouldlikeinformationonhowtocompletetheorderform,Isuggestyouwatchthevideoofthenewfeaturesunder"Watchavideodemo..."inthe"NeedAssistance?"Section.Also,ifyouwant to add an annotation field to your sequences, please follow the instructions under "Seechangestosequence"notes"field"inthissamesection.Inordertoknowhowtoenterparticularsequences,the"BaseNotations"sectionwillgiveyouallthenecessaryinformation.Finally,youcanconsulttechnicalbulletinsunder"YieldsTechnicalBulletin".TotransferyourinformationfromtheExcelfile,clickonthebutton(BulkInput)toget:

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Thisisthewindowfortransferringyourorderinformation

Makesurethatthe"Chooseadelimiter"ison"Tab/Excel"andthenclickinthewhiteboxandonthe Edit / Paste menu to transfer all the sequences and information from the file"TRANSFERT_OLIGOS.XLS"(Page15).Itisalsonotedthatthepricearelistedforpurifications,butmaybedifferentwhenordering.Aftercopyingtheinformation(Edit-Paste)inthetopleftcorneryouget:

Pasteyoursequenceshereonupperleftcorner

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Ifthetransferwassuccessful,click(Update)andclosethewindow.Youwillthenreturntotheorderpageoftheoligos.

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Backtoorderpageofoligos

Check"SelectAll"oraparticularoligo,thenifyouwanttomodifyoneormoreparameters,simplyclickon(Actions:Edit)tomakeanynecessarychanges.One checks if everything is in conformity, as is the case forour example, one clickson (Add toOrder)toobtaintheshoppingcart.

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TheShoppingCart

Evenhereitisveryeasytomodifyanyparameter(Actions),toremoveoneormoreoligos(DeleteSelected)ortoaddanordertoalist(AddtoWishlist).Checkthesubtotalsoftheorder,thereshouldbenoShippingandHandlingcosts(S&H)ortaxes.Taxes(5%)willbeaddedlateronduringperiodicbilling.Inreality,providingthatthefinalamountwillbethetotalamountplus5%,itisthisamountthatmustbeprovidedwhenrequestinganorderform.Forourexamplewewillhave$13.46+5%($0.67)forafinalamountof$14.13.Ifeverythingisinconformity,clickonthebutton(Checkout)togetthefollowingpage:

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Shippingandbillingaddresspage

Herearetheshippingandbillingaddresses.Infact,itisnotpossibletomodifythesefields.Inthe"DeliveyPreference"section,the"Shiporderwhencomplete"optionischeckedbydefault.This means that the delivery will be in a single shipment when all the sequences will besynthesized.However,inthe"Documentation"section,itisimportanttocheck"PaperSpecSheet"inordertoobtain the paper report that will accompany the oligo in the delivery envelope. This option ischeckedbydefault.Ifyouareaskedtocompletethedeliveryandbillingaddresses,thisindicatesthatyouarenoton

theportalsitebutontheIDTsite,inwhichcaseyoumustmakea"SignOut"andstartoveragainfromthebeginningandmakesureyouhaveaccesstotheportalat

www.idtdna.com/CRCHUQ.Tocontinue,click(Continue).

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SecureCheckoutwindow

Notethatthe"Budgetnumber:"fieldisreservedonlyforthepurchaseordernumber (Examplehere :PO876543)not forCHUbudgetnumber.ThepurchaseorderorPO is requiredwhenyoudon't have a budget number for the CHU de Québec (c.g. 81999). This PO number must bedifferentforeachorder.Donotforgettowrite"PO"asthenumberprefix.To quickly obtain a PO number, youmust go to the LavalUniversity intranet under "DTI InfraPeopleSoft"andthenlookforthefollowinginformation:Supplier#1000075295,Location#000029,Description:DNAsynthesisservice,2705boulLaurier,bureauTR31Youcannowsendyourorderbyclickingonthebutton(SubmitOrder).

BEWARE

The(SubmitOrder)buttonhereistheFINALSTEPoftheORDERanditwill

notbepossibletogobacktomakeanychanges.

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Theorderconfirmationpage

Here is the confirmation page of your order with the inscription: "Your order has beencompleted". Fromhereyoucanmakeanotherorderbyclickingon (OrderMore), return to themainpageby clickingon (ReturnHome) or simply leave theportal by clickingon (Logout).Wesuggestthatyouprintthispage(Print)andkeepitinyourfilesasproofofpurchase.Pleasenotethatyouwillreceiveyourordernumberbye-mailshortly.Thisnumberisessentialforobtainingtechnicalassistance,trackingorcancelingyourorder.

Asyoursessioniscurrentlyopen,itisEXTREMELYIMPORTANT,whenyou'redone,toclick(SignOut) so you do not leave the session open for someone else to use your account, especially ifyou'reworkingonAsharedcomputer.

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Placeofdeliveryofyourorder(CHULgoodsreceipt)On themorning of the delivery date of your order, youwill receive an english e-mail from themanager with the tracking number of the FedEx delivery company. When you see the word"Delivered",thenyougototheCHULgoodsreceipt(merchandisefacility).Itwillbeinanenvelopeidentified inyournameinametallicsupportprovidedforthispurpose.ForpeopleoutofCHUL,your envelopeswill be delivered free of charge the sameday or the following day by theCHUinternalmailserviceorMedExpress.SampleDeliveryE-mail:

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HOWTOGETINFORMATIONABOUTYOURORDERS?Tofollowuporobtaininformationonapastorder,youmusthaveanopensessionattheportalbyclickingonthefollowingaddress:

https://www.idtdna.com/CRCHUQ

Enteryour"LoginName"andyour"Password"thenclickon(SignIn)toopenaworkingsession.Ifyouhaveforgottenthis information,wecanprovideittoyouatanytime, justbye-mailing ittotheManager.Asasecuritymeasure,NEVERCHECKTHEOPION"Remembermeonthiscomputer"especiallyifyousharethecomputerwithseveralpeople.Finallyclick(SignIn)toaccesstheportalhomepage.

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Thisistheportalhomepage

Therearetwowaystoviewyourorderhistory.Thefirstistoconsultthe"OrderHistory"sectionoftheproductsandservicespageandclick"View"togetinformationaboutaparticularorder.Thesecondmethodistochoose"OrderHistory"fromthemenuofyourname.Inbothcaseswegetthesameorderhistorylist:

Wecanrefineoursearchbyselectingvariouscriteria,thenbyclickingontheordernumber,here5647861,weobtainthedetailsforthisorder:

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Hereisawealthofinformationaboutthisorder.1- The list of all oligos with the name, type of purification, length, sequence and documentsspecifictothisoligo.

2-Thestatusofthedelivery:"Shipped"ifsent.3-AnExcelfilecontainingalltheinformationofeachsequence(QCorCOA).Justclickontheicontogetthedownload.

4-Oneormoresequencescanbeeasilyorderedagainbycheckingandthenclickingonthebutton(AddSelectedItemstoOrder)

Asyoursessioniscurrentlyopen,itisEXTREMELYIMPORTANT,whenyou'redone,toclick(SignOut) so you do not leave the session open for someone else to use your account, especially ifyou'reworkingonAsharedcomputer.

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HOWTOFOLLOWYOURORDER?

On themorningof thedeliverydateof yourorder, youwill receiveanemail fromthemanagerwiththetrackingnumberoftheFedExdeliverycompany.Ifyouclickonthisnumber,youwillgettheFedExtrackingpageofyourorder:

FedExtrackingpage

Asyoucansee,delivery#62593345263hasa"Delivered"statusandat11:31amwasattheFedExwarehouse inQuebec (At local FedEx facility). Thedelivery time is12:56pm, youcan thenpickyourenvelopeatCHULgoodsreceiptinthemetalsupportprovidedforthispurpose.ForpeopleoutsideCHUL,yourenvelopeswillbedeliveredfreethesamedayorthefollowingdaybytheinternalcourieroftheCHUdeQuébecorbyMedExpress.

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DelayinDelivery-PossibleReasons

Occasionally,yourorderwillbedelayedbyoneortwodaysmorethanthenormaldeliverytime.Thisismainlyduetobadweather,arandomcustomsinspectionoraCanadianorUSholidays.Whenyouseeadelayindelivery,donothesitatetoconsultFedExtrackingtofindoutwhy.Theaddressofthetrackingofyourorderisenteredinthee-mailyoureceiveonthedayofdelivery.

Hereisanexampleofadelayeddelivery:

In our example, in order to identify the reason for the delay, the term "Adverse weatherconditions" for bad weather and the term "Registered with Clearing Agency" for a randomCanadianCustomsinspectioninLachine(about2timespermonth).Fortunately,thesetwoconditionsdidnotcauseadditionaldelayswithanarrivalofordersattheFedExwarehouseinQuebecat10:27am,thiscompanywillhavetherestofthedayfordeliverytotheCHUL.

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DeliveryofyourorderfromtheUSheadquarter(Coralville)toQuebecCity

Everyday,ordersarefromCoralville(Iowa),whereyouroligos'headquartersandmanufacturingplant is located to Cedar Rapids, then to Louiseville in Kentucky or Indianapolis in Indiana, toCanada(Mirabel)toCanadianCustomsandthenfromtheretoQuebecattheFedExDistributionCenter.Normaldeliverybeginsinthemorningaround8:00amfromCoralvilleforanarrivalattheFedExCenterinQuebecCityat11:30amandafinaldeliverytotheCHULatabout1:00pm.Asyoucansee,yourordertravelsalotbeforeyougettoyourlab.

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HOWTOCONSULTORMODIFYYOURACCOUNTINFORMATION?Toviewormodifysomeoftheinformationyouprovidedwhenyousignedupfortheportal.Firstandforemost,youmusthaveanopensessionattheportalbyclickingonthefollowingaddress:

https://www.idtdna.com/CRCHUQ

Enter your "UserName or LoginName" and your "Password" then click on (Sign In) to open aworkingsession.Ifyouhaveforgottenthisinformation,wecanprovideittoyouatanytime,justbye-mailingittotheManager.Asasecuritymeasure,NEVERCHECKTHEOPTION"Remembermeonthiscomputer"especiallyifyousharethecomputerwithseveralpeople.Finallyclick(SignIn)toaccesstheportalhomepage.

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Thisistheportalhomepage

Youmustclickon"MyAccount"togetthefollowingpage:

You can make changes to some of your personal information, but not all of it. Because ofcomputerconstraintsinthemanagementofthesite,certaininformationcannotbemodified,forexamplebillinganddeliveryaddresses,yourname,etc.).Herethesections"EditPersonal Information,EditUserInformationandEditUserPreferences"are relevant. You can also view your order history under "Order History". Billing and deliveryaddressescannotbechanged.

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EditingPersonnalInformation

Youcaneditthee-mailandthenameofthePrimaryInvestigatoristheresearcherwithwhomyouarecollaborating,butnotyourfirstandlastname.Oncecompleted,pleaseclickon(Save).

Changestoyourloginandpassword(UpdateLoginInformation)

Youcanchangeyour"Login"andsetanewpassword.Oncecompleted,pleaseclickon(Submit).

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EditingUserPreferences

You can customize the options of your orders. However, we advise you to keep the defaultchoices.Oncecompleted,pleaseclickon(SaveOptions).

Copyright:RonaldMaheux-February2017-EnglishVersion4.2