Christopher Sinclair Professional Resume
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Transcript of Christopher Sinclair Professional Resume
Christopher Sinclair 5224 Casper Drive ∙ Charlotte, NC 28214
Phone: (336) 624-0824 ∙ [email protected]
Career Profile: Accomplished, Corporate communications professional with over a decade of experience leading teams and
delivering innovative, networking solutions to internal/external clients across multiple disciplines. Recognized for
consistently demonstrating excellence in the areas of problem solving and team collaboration, as well as driving
results and achieving quality.
Education:
NC Agricultural and Technical State University Capella University
Bachelor of Arts in Psychology (2013) Masters of Arts in Leadership (2018)
Leadership/Project Management Skills
Technical Skills
Professional Experience: Insight Global/Windstream Communications December 2014 - Present
TTU Specialist
Acknowledgement: Focused Recognition from Theodore Marshall/ Staff Manager on 5/7/2015.
Recognized for Own It: Drive and Commitment to Resolution
Direct troubleshooting for Windstream Broadband Internet customers. Support and resolve customer’s issues,
create/update trouble tickets, and work between multiple systems. Serve as training acclimating specialists to job-
related processes/procedures.
Train both new/seasoned specialists on day-to-day job requirements including team procedures/processes
Collaborate with Project Coordination Team, Circuit Design, and the LEC to ensure resolution of circuit
troubles is completed on time and with high quality; improving overall customer satisfaction
Create training material for specialists including developing DS1 training plans, documenting updates on circuit
turn-up progress in Outlook and the proper circuit database
Collaborate with Local Ops to identify and rectify circuit troubles; test DS1 circuits in REACT and Spirent
tools to ensure quality
Provision Cisco and understanding of T3 and above to be able to research potential DS1 issues
Manage TTU/ Data Translations hotline, providing first-rate, consistent service to all customers
Primary point of contact for providing assistance to any work group within TTU scope; expediting circuit
trouble resolution and improving overall client experience
Member of the Culture Crew at Monroe Road Facility. Assumed a leadership position in coordination of the
2015 Winter Holiday Party. Active participant in all Culture Crew Events.
Organization Analytical Interpersonal/Customer Service
Numeracy Communications Teamworking
Diplomacy Ability to Motivate
People/Teams
Management/Leadership
Multitasking Detail Oriented Negotiation/Problem Solving
Microsoft Office Alcatel DACS Tellabs 532L/5500 DACS
Nortel DS 100 Airgen Motorola OMC T-Bird Circuit testing 100-8000
Motorola BSCs/IBSCs React T1 Test System Atlas Inventory
Metasolv Database ADRAN 2800/2820 MUX Edgelink MUX
Spirent Cisco Switch/Routers Juniper Switch/Routers
Calix E7 Oveture Hatteras Cerent/Cisco 15454
Charlotte Mecklenburg Schools October 2014 – December 2014
Substitute Teacher
Provided leadership/instruction, encouraged student's progress, and managed the learning environment.
Led the daily lesson plan provided
Managed the classroom and kept the students on task with the work they were left to accomplish
Collaborated with Administration to resolve discipline issues
Sprint Nextel/Ericcson July 2000 – April 2012
Network Engineer I – II
Integrated, configured, and supported enterprise network solutions and standards for infrastructure and application
components. Responsible for leading all maintenance efforts. Provided information, evaluation and
recommendations regarding network solutions and problems. Responsible for network requirements, configuration
and support issues related the performance of enterprise network solutions.
Awards: Recognition of Excellence Award for my role in key AT&T migration initiative
Employee of the Month; December 2006
Employee of the Quarter; 4th
Quarter 2006
Served as Team Lead for coaching other network engineers on daily job activities
Served as Team Lead for all maintenance operations
Operated/maintained a network of 600+ cell sites from MSO setting; Installed network hardware/software
components
Provided 24/hr 2nd
tier technical user support; Responsible for documentation of entire 2nd
tier technical support
incidents from inception to resolution
Served as technical liaison between 3rd
party hardware vendors and internal business unit
Performed all assigned duties in the effort to expand companies cellular network
Responsible for testing and documenting respective results for new software and hardware before initial
deployment into production environment
Served as Atlas Inventory Administrator, responsible for new hardware procurement and replacement
United States Army 1996 - 2000
Rank: Starting E-1, Ending E-5
Awards: Recipient of Good Conduct Medal
Recipient of Army Commendation Medal
Supervised, installed, operated, and performed unit level maintenance on multichannel line-of-site and
tropospheric scatter communications systems, communications security devices, and associated equipment
Operated as Company Combat Lifesaver Representative
Served as Repair and Replacement Equipment Representative
Responsible for rapid antenna assembly
Installed, operated, and performed preventive maintenance checks and services on power generators
Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit
Installed, operated, performed strapping, re-strapping, preventive maintenance checks and services, and unit
level maintenance on communication security devices.
Volunteer Football Coach 2001 - 2012
Guliford County
Coached 12 Seasons of Semi-Pro/High School Football; 33 postseason awards earned
Motivated/mentored adults and teenagers towards a common purpose
Collaborated with winning staff/teams to coordinate/communicate/implement effective schemes, techniques,
and adjustments
Training:
Leadership
Record Systems
Ethernet Over Fiber
DS1 Aggregation
MPLS Aggregation
Carrier Ethernet Switching