Chief Executives and Leaders

Conference 2013

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10 September 2013, CIH London office

Chief Executives and Leaders Conference

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Firstly, thank you for coming to the Event, we hope that you enjoy the day here with us in London. The events team is based in Coventry and here at the event is Amanda Thurlow, Conference and Seminar Organiser. We are here to help you with any queries, problems or comments you may have. To get the most from the event, please take part - get involved in discussions, ask questions and share ideas. Respect everyone’s right to opinions and allow everyone a space to express their thoughts. Information which may be helpful to you: Appraisal Forms, if you can try to remember to fill in the appraisal forms and leave them on the registration desk before you leave the conference. We really do value your comments and take your views into account when planning next year’s conference and future events. We take a ll comments seriously. Short Courses and Seminars, if you have enjoyed this event and are interested in other topics which relate to this event, why don’t you try one of our short courses. We cover a wide range of subjects and topics and if you can’t find what you are looking for, then why not contact us about having your training requirements delivered “In-house”. Don’t miss the Delivering Housing with Care & Support for Older People Conference taking place on 11 and 12 September at the St John’s Hotel in Solihull. For further information on speakers, sessions and how to register please visit http://tinyurl.com/cxglq7t We hope you enjoy your day and if you require any further information please contact the Ev ents Team on 02476 851722, email us at events@cih.org or visit our website www.cih.org/events. Regards, Amanda

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Chartered Institute of Housing Events

Chartered Institute of Housing

Chief Executives and Leaders Conference

9.15 Registration and refreshments 9.45 Chairs welcome and overview

Karen Armitage, Chief Executive, Stafford and Rural Homes and CIH Governing Board member

10.10 Housing led recovery – what lies ahead for the UK? Mike Leonard, Founder, Get Britain Building Lord Richard Best, OBE Housing has been recognised by Government as a stimulus in both short term and long term growth. This session will explore how housing can maintain this recognition, attract funding and work in partnership with both public sector and private sector organisations to help boost the economy during this time of economic downturn.

10.50 Panel session: Adapt to survive – how can housing providers respond to the challenges ahead? John Morris, Chief Executive, Trident Housing Karen Wilson, CEO, Origin Neil Hadden, Chief Executive, Genesis With dramatic changes taking place in housing over the last few years and more expected in the near future providers have had to learn how to respond effectively. This session will explore ways to get to grips with impending changes across the industry and ensure delegates are ahead of the game.

11.30 Refreshments and networking

11.45 Master classes 1. Grappling with uncertainty

Victor da Cunha, Chief Executive, Curo Operating in a wider market place presents a host of new risks for social housing providers. This session will explore how boards can become smarter at managing risk in order for organisations to compete in newer and more commercial environments. 2. Developing the commercial skills needed to deliver

kindly sponsored by Andrew Carlin, Director, PfH Dr Jo Meehan, University of Liverpool Management School Annemarie Connors, Interim Head of Procurement, Affinity Sutton This session will explore why housing providers need to become more commercial in both their housing functions and their subsidiaries. Delegates will hear how to develop their own commercial skills and also how to develop these skills within board and governance arrangements. The session will also explore buying in specialist skills from the commercial sector. 3. Social media for chief executives Boris Worrall, Executive Director Futures, Orbit Group Discover why social housing leaders need to be social media literate and how to use social media channels to engage with a variety of stakeholders. Explore the benefits for your organisation and your customers.

12.45 Lunch

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13.00 Roundtable lunch discussions Grainia Long, Chief Executive, Chartered Institute of Housing Steve Stride, Vice-President, Chartered Institute of Housing Abigail Davies, Assistant Director of Policy & Practice, CIH During lunch delegates will have the opportunity to participate in a choice of roundtable discussions with those at the forefront of social housing policy making. Delegates will have the chance to discuss the issues that are impacting on them and their business to gain advice and raise awareness for future policy.

13.45 Master classes (repeated from morning)

14.45 How can housing diversify its income streams? Jeremy Eveleigh, Managing Director, Soho Ltd During difficult economic times, welfare reforms hitting bottom lines and with a lack of Government funding housing providers are looking at ways to increase income. This session will look at ways that providers can diversify from their core role in order to attract further income.

15.25 Refreshment break 15.40 Surviving welfare reform – the impact on landlords and tenants Katie Shaw, Head of Welfare Policy, Citizens Advice Bureau Elizabeth Austerberry, Chief Executive, Moat

The Governments agenda on welfare reform has been one of the biggest shake ups to social housing for decades. With Universal Credit being introduced in 2013 housing the true impact will be felt on both landlords and tenants. This session will explore what landlords can do to protect their business and how they can support their customers through the major changes.

16.20 Business leader showcase – good for the community, good for business Michael Kelly, ELLP Head of Corporate Social Responsibility, Director, KPMG

With an increasing emphasis on housing providers to actively engage in social investment and be able to demonstrate the local impacts, this session will explore how leaders and Chief Executives can drive social change within local communities and how this strategy can help both their business and communities.

17.00 Chairs closing remarks 17.10 Networking drinks reception

Discuss ideas generated at the event and build networks with other leaders in a relaxed and informal environment.

* Programme may be subject to minor changes

Presentations for this event can be found at: www.cih.org/Presentations/chiefexecutives2013

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Karen Armitage, Chief Executive, Stafford and Rural Homes Karen Armitage has worked in social housing since 1987 with Warrington Borough Council (Golden Gates Housing). She moved to be Director of the Leigh ALMO (Wigan and Leigh Housing) and is currently Chief Executive at Stafford and Rural Homes a stock transfer from Stafford Borough Council. Karen has a 2:1 honours degree in housing. She is a fellow of the Chartered Institute of Housing and a member of the CIH UK Housing Panel as well as a Governing Board member of the Chartered Institute of Housing. Karen has an avid interest in social housing and the value social housing landlords can bring to local communities and has worked hard to reflect the different needs of urban and rural communities. Karen works with the ‘Generate’ group a group of Chief Executives looking at ways to influence policy and achieve value for money by working in partnership. Karen is committed to influencing the agenda for housing and committed to adding valuable services that benefit the communities that she serves. Mike Leonard, CEO, Modern Masonry Alliance With a background in Marketing, Mike Leonard has over 33 years of experience in the building material sector including 13 years with Marley. Prior to his current post he worked for Laird PLC as Managing Director of window and door manufacturers Laird Lifestyle and more recently EWS which manufactures steel reinforcement. He also served for 13 years as a Non Executive Director of Bristan, the UK’s largest supplier of brassware and is a Director of the Housing Forum. Lord Richard Best, OBE President, Local Government Association; Chairman, Hanover Housing Association; Trustee, The Tree Council; Chairman, All Party Parliamentary Group on Housing and Care for Older People; Vice-Chairman, All Party Parliamentary Group on Urban Development and Hon Treasurer, All Party Parliamentary Group on Homelessness and Housing Needs; Vice President, Town and Country Planning Association John Morris, Group Chief Executive, Trident Social Investment Group

John Morris is Group Chief Executive of Trident Social Investment Group (TSIG), incorporating charities and social enterprises, as well as providing housing to 6,000 people across the Midlands. He is the architect of the group’s social investment strategy, which is at the core of its operations, whilst providing services that offer genuine value for money. John is a Member of the Institute of Housing for the CIH, having worked for over 25 years at senior levels in housing organisations and regeneration partnerships. Karen Wilson, CEO, Origin Karen has been Chief Executive of Origin Housing since 2005. Karen has over 30 years of experience in the industry spanning local government and housing associations. Karen has also held Executive roles at Metropolitan Housing Partnership and English Churches Housing Group. Karen is a Steering Group member of Placeshapers, the national alliance of community-based housing providers. Neil Hadden, Chief Executive, Genesis Neil joined Genesis Housing Group as Chief Executive in October 2009. Prior to this, Neil was Chief Executive of Aldwyck Housing Association. Before that Neil worked for the Housing Corporation, the Government agency responsible for funding and regulating housing associations, for 27 years. During that time Neil held a number of senior positions including Director of the West region,

Director of the London region, Director of Investment, Assistant Chief Executive (Investment

and Regeneration) and Deputy Chief Executive

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Victor da Cunha, Chief Executive, Curo Victor joined Curo as Chief Executive in April 2011. Victor has worked in housing for over 15 years and has a strong record of delivering customer service improvements and in configuring housing associations to provide excellent services for their residents. Andrew Carlin, Director, PfH Andrew Carlin joined Procurement for Housing as Commercial Director this year and has had 20 years of experience in the social housing sector. Dr Jo Meehan, University of Liverpool Management School Dr Jo Meehan is a lecturer in strategic procurement at the University of Liverpool’s Management School. Prior to joining academia, her professional career was spent in various procurement and commercial development roles for a blue-chip organisation. Boris Worrall, Executive Director Futures, Orbit Group Boris is Director of Strategy & External Affairs for the Orbit Group, a 37,000-home housing organisation working in the Midlands, East and South East. His current role includes performance, business planning, corporate communication and external affairs. Boris previously spent 3 years at the Accord Group following 5 years within the Home Office as a communications manager working on organised crime and miscarriages of justice. Boris began his career as a journalist with major regional newspapers, working as a Crime Correspondent on the Birmingham Mail and also freelancing on The Independent. Boris is also a Visiting Tutor in Public Relations for Birmingham City University, a regular conference speaker on Public Affairs and has carried out consultancy work on branding and crisis management Grainia Long, Chief Executive, Chartered Institute of Housing Grainia Long is Chief Executive of the Chartered Institute of Housing – the independent voice for housing and the home of professional standards – with more than 22,000 members across the UK and internationally. Grainia took up the role on an interim basis in August 2011 and was later permanently appointed to the role. She previously spent four years as Director of CIH in Northern Ireland. Her recent experience includes roles as Principal Adviser to the Commission on the Future for Housing in Northern Ireland from 2008-2010, and Director of Policy at the Equality Commission for Northern Ireland. Prior to this, she worked in Scotland for the housing and homelessness charity Shelter. In 2011 she was appointed a Commissioner to the Northern Ireland Human Rights Commission. She is a member of the Institute of Directors, and a Fellow of the Royal Society for the Encouragement of Arts, Manufactures and Commerce. Steve Stride, Vice- President, Chartered Institute of Housing Steve Stride is chief executive of east London housing association Poplar HARCA and was elected Vice President of the Chartered Institute of Housing in April 2013. Steve has worked in the housing sector all of his professional career and joined Poplar HARCA in 1998. Since then he has led a £1 billion housing and social regeneration programme to reshape the Poplar area and deliver housing and community services. Poplar HARCA manages more than 8,500 homes following successful stock transfers from the London Borough of Tower Hamlets.

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Abigail Davies, Assistant Director of Policy and Practice, Chartered Institute of Housing Abigail Davies is Assistant Director of Policy and Practice at the Chartered Institute of Housing. She leads the policy and practice team, whose aims are to champion and support the housing profession, influence government thinking and help to shape housing and communities policy and practice at national, local and organisational levels. She is a Chartered Member of the CIH and has an MA in Housing Policy and Practice. Jeremy Eveleigh BSc FRICS Jeremy is a Chartered Surveyor with over 20 years experience of investor focused commercial and residential property asset management and development in Central London. In 2011 he joined Soho Ltd, as Managing Director, set up as a vehicle to undertake the commercial and diversified activities of Soho Housing Association. Katie Shaw, Head of Welfare Policy, Citizens Advice Bureau Katie is Head of Welfare Policy at Citizens Advice, where she has led and managed a team that covers a range of welfare policy issues including benefits and tax credits, employment and housing. She is currently leading on a project aimed at assessing the impact of welfare reform on claimants and seeking to influence delivery of universal credit. She joined Citizens Advice in 1999 after completing an MSc in social policy and planning. For eight years Katie had responsibility for policy on welfare benefits and tax credits, covering issues around child poverty, financial support for low income working age households and more recently welfare reform and universal credit.

Elizabeth Austerberry, Chief Executive, Moat Elizabeth was appointed Chief Executive of Moat in January 2013. She was previously a director at Ernst & Young with responsibility for housing and residential real estate. Prior to this, Elizabeth served as a director in the Asset Protection Agency at HM Treasury and has been Managing Director of International Housing Solutions, as well as a Director at DTZ and at Savills Michael Kelly, Head of Corporate Social Responsibility, Director KPMG Mike heads KPMG’s CSR programme in the UK and leads its programme across Europe, Middle East and Africa. Under his direction KPMG has been ranked 1st for Giving Something Back by The Sunday Times and 1st for Corporate Social Responsibility by the Financial Times as well as a Platinum Plus ranking with Business in the Community. Prior to this role he led the United Nations Environment Programme’s engagement with the financial sector and remains a special adviser to the UN.

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Master classes

1. Grappling with uncertainty In 2012, Curo launched its “Big Plan for the future”. Despite the economic and social context, the Group remained committed “to make a positive and profound contribution to the neighbourhoods in which it worked”. A key part of the Curo transformation was the wholesale rebuilding of the approach to managing risk – or more accurately, “the uncertainty that matters” At this workshop, Victor will share Curo’s journey so far – the challenge of alignment, managing opportunities as well as threats, and focusing on the “real risks”. Whilst Victor would not want to describe the session as a master class, he does hope that some of the learning to date might be helpful elsewhere. 2. Developing the commercial skills needed to deliver kindly sponsored by Procurement for Housing, Affinity Sutton Group and the University of Liverpool have been working in partnership on an important piece of research about the role of procurement functions in social housing. The research included a survey of 120 social landlords and a series of focus groups with senior finance and procurement executives, to discuss how procurement functions could exert a greater influence on their organisations and support the drive towards a more commercial approach. In this workshop our speakers will discuss the findings from the research. 3. Social media for chief executives What exactly are the business benefits of social media? How can Chief Executives and their managers harness tools such as Twitter and Facebook to transform engagement with customers, staff and stakeholders? What are the risks? And the returns? This practical session will focus on how leaders can start to get up-and-running with social media - with minimum risk and minimum effort for maximum impact. Roundtable lunch discussions Please select a ticket for the discussion you wish to attend during registration and refreshments Learning from the global crisis - What lessons can leaders learn to enable us to shape a stable housing market and organisations that are fit for the future? Grainia Long, Chief Executive, Chartered Institute of Housing How can we get on the manifestos of political parties for the 2015 general election? Steve Stride, Vice President, Chartered Institute of Housing How can we ensure the housing leaders of tomorrow have the skills to succeed? Abigail Davies, Assistant Director, Policy and Practice, CIH

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First

Name

Last

Name Job Title Employer

Delegate

Type

Farooq Mohammed Managing Director

4Housing Professional

Services Ltd

Exhibition

Representative

Richard

Walker

Energy Solutions

Advisor

4Housing Professional

Services Ltd

Exhibition

Representative

Annemarie Connors

Interim Head of

Procurement Affinity Sutton Speaker

Alan Lewin Chief Executive Axiom Housing Association Delegate

Heidi Stewart

Business Development

Director

Bedfordshire Pilgrims Housing

Association Delegate

Jon Lord Chief Executive Bolton at Home Delegate

Steve Bulbeck Chief Executive

Brighton & Hove Seaside

Community Homes Delegate

Grainia Long Chief Executive Chartered Institute of Housing Speaker

Steve Stride Vice- President Chartered Institute of Housing Speaker

Abigail Davies

Assistant Director of

Policy and Practice Chartered Institute of Housing Speaker

Katie Shaw Head of Welfare Policy Citizens Advice Bureau Speaker

Iain Sim Chief Executive Coast & Country Housing Ltd Delegate

Rick Williams Chief Executive Cornerstone Housing Ltd Delegate

Victor da Cunha Chief Executive Curo Speaker

Ciara Taberner

Business Development

Manager Dyson Energy Services Delegate

Paul Mains Chief Executive East Durham Homes Delegate

Katherine Webster Events Administrator eShare Ltd Exhibition Representative

Stuart May Head of Housing Consultancy Faithorn Farrell Timms Delegate

Lynn Clayton Managing Director Gedling Homes Delegate

Neil Hadden Chief Executive Genesis Speaker

Mike Leonard Founder Get Britain Building Speaker

Bernadette O'Shea Chief Executive Hounslow Homes LTD Delegate

Adrian Trickett Business Development Director Housing Partners Delegate

John Carthew Director Housing Partnerships Limited Delegate

Geraldine Howley Group Chief Executive Incommunities Group Limited Delegate

Sacha Jevans Executive Director of Operators Kensington and Chelsea TMO Delegate

Paul Buckley Director of Operations Kirklees Neighbourhood Housing Delegate

Michael Kelly Director KPMG Speaker

Maureen Harkin Head of Housing Luton Borough Council Delegate

Elizabeth Austerberry Chief Executive Moat Speaker

Geoff Proudlock

Chair of the Rural Housing Assessment and Benefits

Delegate

Rebecca Rance Chief Executive Newark & Sherwood Homes Delegate

Andrew Dewberry Asset Manager and Investment Manager Newark and Sherwood Homes Delegate

Stephen Feast Director Newark and Sherwood Homes Delegate

Paul Saunders Chief Executive Newsome Vaughan LLP Delegate

Andy Belton Chief operating officer Notting Hill Housing Delegate

Penny Gruber Conference Director Ocean Media Group Delegate

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Chief Executives and Leaders Conference

First

Name

Last

Name Job Title Employer

Delegate

Type

Boris Worrall Executive Director Futures Orbit Group Speaker

Karen Wilson CEO Origin Speaker

Patsy

Alexander Finance Manager Penge Churches Housing Association Ltd Delegate

Andrew Carlin Director PfH Speaker

Anne Rowlands Chief Executive Railway Housing Association and Benefit Fund Delegate

Conroy Jones Housing Manager Response Delegate

John Newbury Chair of Board Richmond Housing Partnership Delegate

David Done Chief Executive Richmond Housing Partnership Delegate

Robert Grundy Head of Housing Investment Consultancy Savills (UK) Limited Delegate

Andrew Dudley Partner Shakespeares Legal LLP Delegate

Geraldine Haden Partner Shakespeares Legal LLP Delegate

Paul Doe Chief Executive Shepherds Bush Housing Group Delegate

Jeremy Eveleigh Managing Director Soho Ltd Speaker

Katy Sagoe Director of Housing Services Spire Homes Delegate

Karen Armitage Chief Executive Stafford and Rural Homes Chair

Bob Heapy Chief Executive Town & Country Housing Group Delegate

John Morris Chief Executive Trident Housing Speaker

Rob Beiley Partner Trowers & Hamlins Delegate

Dr Jo Meehan University of Liverpool Management School Speaker

Florence Barras Viridian Board Member Viridian Housing Delegate

Florence Barras Viridian Board Member Viridian Housing Delegate

Elliot Juliano-Ruse Head of Business Development Wates Delegate

Sian Chambers Head of Housing and Community

Welwyn Hatfield Borough Council Delegate

Simone Russell Director of Operations Welwyn Hatfield Community Housing Trust Delegate

Karen Ayling Director Westcountry Housing Association Ltd Delegate

Barbara Shaw Chief Executive Westward Housing Group Delegate

Sasha Deepwell Deputy Chief Executive Wulvern Housing Delegate

Lord Richard Best OBE Speaker

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Headline, lunch and workshop sponsor

Stand 1

Company Name: B&Q Energy Saving Communities +

4Housing Contact name: Farooq Mohammed Address: The Powerhouse, 21 Woodthorpe Road,

Ashford TW15 2RP Telephone Number: 0207 2054 044 / 07739 303300 Email Address: farooq@4housing.org Website: www.4housing.org B&Q Energy Saving Communities (ESC) is the public sector arm for B&Q, working in partnership locally with Local Authorities, Social Housing Providers and Communities, spanning a long 25 year history from administering decs vouchers schemes to funding and delivering energy efficiency works. Making homes warm and more energy efficient is at the heart of this work. 4Housing are retained exclusively in-house by B&Q creating a trusted partnership and already working with social housing providers delivering ECO funded projects, amongst some of the first across the country. To find out more on how we can help you with your requirements, please speak with a 4Housing Representative or email: energy.solutions@4housing.org

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Stand 2

Company Name: eShare

Address: eShare Ltd, 1 Oxford Road, Newbury,

Berkshire, RG14 1PD Telephone Number: 0845 200 7829

Website: www.eshare.co.uk

eShare provides Board Portal and Governance software to The National Housing Federation and

housing associations. The solution improves board effectiveness and delivers substantial cost

savings through increased efficiency and reduced administration.

Part of our solution is BoardPacks the Board Portal which simplifies the whole meeting

management process; access agendas, documents, attendees, meeting details, surveys and

meeting actions in one centralised space. Mobile access to board papers is made available via the

BoardPacks app.

What we provide is a total Board Governance Solution with a range of modules available, from an

online knowledge store, to a manager of risks, decisions and procedures. Stand 3 Company Name: Chartered Institute of Housing Address: Octavia House, Westwood Way, Coventry, CV4 8JP Telephone Number: 02476851700 Email Address: Customer.services@cih.org Website: www.cih.org

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing industry. We have a diverse and growing membership of more than 22,000 people who work in both the public and private sectors, in 20 countries on five continents across the world. Find out more at: www.cih.org

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Chief Executives and Leaders Conference

CIH Learning & Development Conference Make an impact on your business through learning and development 27 September 2013, DeVere Venues Colmore Gate, Birmingham For further information and to register, please visit: http://tinyurl.com/o3sg3dp

This is our first Learning and Development conference and it will provide a strategic and interactive overview of the vital issues facing the L&D profession today as well as looking at future landscapes

Learning and development is a key element of any business strategy and we need to ensure what we do in L&D has a real impact and value for individuals and the organisations. With a clear focus on solutions and analysis of what works, this conference will examine the challenging operating conditions faced by both housing organisations and employment providers offering applied and inspirational models of employment and skills in action.

Keynote sessions Raw Talent Academy - Lee McQueen, British entrepreneur and winner of series four of the Apprentice

The future of L&D and the Work Programme - Dave Simmonds, Chief Executive, Centre for Economic and Social Inclusion and Chan Kataria, Group Chief Executive, East Midlands Housing Group

Building an apprenticeship scheme that meets business requirements - Lynn Jarvie, Tenant Academy Lead, Swindon Borough Council and Richard Marsh, Director, National Apprenticeship Service

Workshop sessions include: * Mentoring in the workplace to produce future leaders * The learning organisation; making a commitment to putting development back at the heart of the organisation * Making an Impact through managing and embedding change successfully * How to continue your professional development with a new on-line learning experience * Successful learning and development strategies that work * Creating a successful apprenticeship scheme in your organisation * Collective leadership is vital! Coaching your leaders to pull together to be more productive * Technology is the key! * The future of learning and development – what will it look like in the next 10 years? * The Developing and retaining talent

Chief Executives and Leaders Conference

Chief Executives and Leaders Conference