CHECK IN PROCEDURESBy: Dr. Bhavya Khamesra

REGISTRATION Registration is the process of gathering

information about the guest. It is mandatory as per law. It is valid contract between hotel and guest, in which hotel offers safe and secure boarding and lodging , and guest accepts to pay for the services.

Small hotels maintain a registration register at the front desk . The guest fills all details like his name, address, no of persons, purpose of visit, going to, and sign it . He has to give proper identity proof like driving licence, adhar

Star hotels maintain loose registration forms , get it filled by guests and then file it

Then a guest account is created by receptionist. We will take the amount of his stay in advance. Guest can pay by cash/ card

Then room is allotted to him according to his preference

Then he is informed about the hotel facilities and room facilities

Bell boy is called to escort the guest to his room along with the luggage

FOREIGNERS REGISTRATION Foreigners fill a C form , give their passport

and visa photocopy / scan The hotel has to keep record of the foreigners

staying in the premises according to foreigner’s registration act 1946.

It has to be filled by all persons who are not Indian nationals, ( except Nepal and Bhutan)

Hotel has to send this information to nearest FRRO( foreigners regional registration office), within 24 hours of the arrival.

DIFFERENT CHECK IN PROCEDURE FOR Guest with confirmed reservation Walk in guest VIP Group/ crew Scanty baggage Foreigners

There is slight change in all

ASSIGNMENT OF ROOM Room status is very important to maintain

V VacantO OccupiedDND Do not disturbLO Lock outSO Sleep outSO Stay overSB Scanty baggageNC Not clearedDL Double lockD Departure US Understay

VIP PROCEDURE Very important persons/ commercially

important persons Head of states, PM, CM, MLA, film stars, sports

persons, artists, travel writers, tour operators, govt. officials, airline crew,

VIPs are escorted from airport to hotel by senior managers/ GRE

Welcome in lobby, registration card filled, suite allotted in advance, only signature is required

Special arrangements in room, preferably room with view, suite, king sized bed

VIP amenities list is checked, Full bar, dry fruit try, fruit basket, full vanity box,

Butler is allotted ( personal attendant for VIP). Butler will take care of all requirements, table booking, laundry, taxi booking, spa booking meeting arrangements during his stay. He will ensure comfortable stay.

Bill kept ready , VIP’s signature taken in room and bill settled by the sponsors / government

GROUP ARRIVAL Tourist group/ marriage group/students , > 10 guests called group, Bulk business Large number of guests at a time in lobby, at

reception Talk with Group leader/ tour leader/ escort ,

he will give rooming list , allot rooms accordingly, try to allot on same floor, block in advance

Get registration cards filled, make sure all are signed, keep keys ready, group leader will handle keys

Bell boys should tag luggage, take luggage to correct room