Hamilton, Communicating for Results, 10th Edition, Chapter 01

1. Which of these is an example of encoding?a. Dan chooses his words carefully in his text to Marie so that she will

know he’s upset that he has to cancel their date. (CORRECT)b. Marie attempts to determine if Dan’s text is a rejection of her or

simply a scheduling issue.c. Dan replays Marie’s voicemail to try to see if her feelings are hurt.d. Marie tries to figure out why Dan canceled their date based on his

word choice.e. All of the above

2. Believing that 100% communication is possible is engaging in:a. Internal noiseb. External noisec. The communication fallacy (CORRECT)d. The two-way modele. The one-way model

3. Though all of the basic communication codes are important, researchers have found that the Language code is not as important to the meaning of a message as the Nonverbal code and the _____________ code.

a. Condensedb. Assimilatedc. Paralanguage (CORRECT)d. Shorthande. Electronic

4. To improve your use of feedback when receiving it from others, you should do which of the following?

a. Be general when indicating what kind of feedback you want.b. Allow feedback sessions to arise organically instead of scheduling

them.c. Avoid eye contact when receiving feedback.d. Specifically request feedback. (CORRECT)e. Wait only two or three seconds before you begin talking again

5. You want to speak with your boss about not receiving a raise. Instead of giving you a moment in private, your boss tries to squeeze the discussion into a casual chat in front of many of your colleagues. You feel uncomfortable and frustrated. This communication situation is influenced by:

a. Internal noise onlyb. External noise onlyc. Both Internal and external noise (CORRECT)d. The communication fallacye. Frame of reference

6. If I convince myself that I should use a sick day when I am not really sick because I don’t want to lose my sick days, I have fallen into which one of the following ethics traps?

a. The trap of necessityb. The trap of relative filthc. The trap of rationalization (CORRECT)d. The trap of self-deceptione. None of the above

7. Encoding is:a. Not really necessary in good communicationb. Is putting the message into the form in which it will be communicated

(CORRECT)c. Is the first step in feedbackd. Is the responsibility of the receiver of the messagee. Not necessary if you know the receiver well.

8. The model of communication that includes person A/person B, stimulation and motivation, encoding and decoding, frames of reference, code, channel, feedback, environment, and noise is:

a. The one-way modelb. The two-way modelc. The circular modeld. The transaction model (CORRECT)e. The interactional model

9. The channel in the communication model refers to:a. the speed at which the message is sentb. the medium used to transmit the message (CORRECT)c. how many people will receive the messaged. how well the communicators know each othere. the tone in which the message is sent

10. Feedback:a. cannot be used as a self-monitoring responseb. is not necessary in today’s technological environmentc. is used only in emailsd. is the verbal and visual response to a message (CORRECT)e. is part of the encoding process

11. A face-to-face (rather than electronic or written message) should be send under which of the following conditions:

a. When the speed of delivering the initial message is not important.b. When a permanent record of the message is needed.

c. When the receivers of the message are geographically spread out.d. When content is more important than feelings.e. When the topic is emotional, confusing, or complex. (CORRECT)

12. Ethics in communication:a. applies only to journalistsb. are not necessary if everyone else is doing or saying the same thingc. are the moral principles that guide our judgments about the good and bad,

right and wrong, of communications (CORRECT)d. are of little concern to the publice. applies to business communication but not interpersonal communication.

13. Email is:a. always private and confidentialb. can be permanently deletedc. can only be used for business purposesd. is one way for employees to develop contacts and learn the company

system (CORRECT)e. is the best way to communicate emotionally sensitive messages

14. Frame of reference:a. Something only teachers must considerb. Has minimal effect in communicationc. Is the same for all of usd. Takes into consideration everything about us including age, sex, education

(CORRECT)e. Is part of the one-way model

15. According to recent research the number one requirement for hiring is:a. Personal appearanceb. Technical skillsc. Writing and speaking skills (CORRECT)d. Having good business contactse. Typing speed