Service Adhesives Tries Again

Group Members• Palani Babu• Nithin Mohan• Jovita Miranda• Akhilesh Chaudhary• Rashid Alsuwaidi• Frank Herman Witt

Agenda IntroductionSummary of the CaseOperations Concept – People, Job & OrganizationOperations Concept – Task AllocationOperations Issue FacedCase Question & Answer ( Q1, Q2, Q3, Q4 )ConclusionReferences

IntroductionService Adhesives Ltd was a mid-sized company

founded over twenty years ago to produce specialist adhesives for FMCG business where adhesives had to be guaranteed non – irritating and non – toxic

A profitable organization because of its patented products

Summary of the Case The case is about Service Adhesives LTD and the Operational Resource

Perspective, team work and job designing A midsized company, 20 years old They make patented adhesives They are facing issues of low profits due the following reasons:

High cost of production lower than sales valueBeing Order Qualifiers and not Order Winners

Their many ways to bring about a change in working environment and quality of products has failed.

They want to follow the footsteps of their largest customer and adopt the team work organizational structure as against their traditional hierarchical one.

Operational Concept-Peoples, Job & Organization

Operations Management is considered as a subject with focus on technology , system, procedures , facilities etc.

An Organization’s human resources has a great impact on performance of operations function.

Operation Managers contribute to human resource strategy, job design and allocation of work times to operational activities.

Task Allocation Division of labor – dividing the total task into

smaller parts which can be accomplished by an individual or team

Concept by Famous Economist Mr. Adam Smith in 1746

Advantages – Promotes faster learning , Reduce non – productive work , Automation becomes easier

Drawbacks – Monotony , Physical Injury , low flexibility, poor robustness

Operational Issues Faced20% of staff are on contract basisThese 20% come from Poland and Czech

Republic, therefore language is a barrierConflicts between temporary and permanent

staffModern Operational philosophies such as TQM

( total quality management ) and Lean had proved disappointing

Case – Q & AQ.1 Service Adhesives Ltd currently employs up to 20% of  their workforce on short-term contracts. What effect will this have on the proposed team-based working structure? A change in the Top Down perspective to Operations Resource

perspective does bring about a reluctant to change attitude among the workers, however, with efforts of team building from the management this gap can be covered.

Even if 20% of the staff are on contract basis that does not discourage the idea of team work. As the definition of team work rightly states : Team working – where staff, often with overlapping skills, collectively perform a defined task and have a high degree of discretion over how they actually perform the task. By designing the jobs efficiently and getting the staff contribute and made to feel important member of the team it does not seem difficult to have contract workers work in a team based environment.

Q2. In considering a transition from a traditional organizational work structure to a team-based work structure, what sort of barriers are Service Adhesives Ltd likely to encounter? Think about formal structures (e.g. roles and procedures) and informal structures (e.g. social groups and communication)

There are advantages and drawbacks for both the structure

Job Designing: The job in team work flow needs to be done efficiently if done in a wrong way may make the team and individual fall apart.

Some people simply don't like working in groups, which could put a group at a disadvantage when it comes to a lack of communication.

Lazy members in a team can be a hindrance in the progress of the team work and organization

Other drawbacks are greater chance of conflict between individual learners, decision-making takes more time, segregation of individuals can occur, less extroverted individuals can feel intimidated and be hesitant to contribute the trainer may need to intervene and provide leadership

Q3. Senior management of Service Adhesives thought that the reason for ineffective improvement initiatives in the past was due mainly to the apparent lack of cohesion amongst the organization’s human resource. Could a team-based work organization be the answer to their organizational difficulties? Why do think that previous initiatives at Super Supply had failed?Teaching and training people in the workplace can build a team

and improve and develop their skills.Benefit of Team-Based Learning is that everyone on the team

participates in the developmental activities on a consistent basis and can motivate inside the team.

A team not only develop its members it also contributes in the functions of an organization

Those team members who did not have certain skill set needed to complete the project will make up in another area of the project

A Team based learning makes everyone good for something

Q4. Employee empowerment is a key element of team-based working; what difficulties could Service Adhesives face in implementing empowerment? https://www.youtube.com/watch?v=f60dheI4ARg Empowerment means more than autonomy. It means giving staff the

ability to change how they do their jobs and the authority to make changes to the job itself, as well as how it is performed. (Slide 38 chp 9) Service Adhesive has the foll factors to consider in order to launch empowerment successfully:

They have contract based workforce 20% of this contract based workforce do not understand English as

they come from Poland and Czech Republic There is a cold war between the temporary and permanent employees If they leave it to the employees to do their job at their own discretion

it will create great chaos and conflicts within the teams due the above barriers.

https://www.youtube.com/watch?v=jop2I5u2F3U

Conclusion

Questions.. ??

ReferencesOperations Management – Nigel Slack , Stuart

Chambers , Robert Johnston ( Page No. 233 – 260 )

Thank You !!!!