Chapter 8 Orientation Training and Development
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Transcript of Chapter 8 Orientation Training and Development
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Orientation, Training, andOrientation, Training, and
DevelopmentDevelopment
IndM4260IndM4260
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OverviewOverview
LeaderLeader
• Enhance effectiveness by empoweringEnhance effectiveness by empowering
others.others.
ManagerManager
• Recritment and !iringRecritment and !iring
• "raining and deve#opment $ fre%ent#y"raining and deve#opment $ fre%ent#y
nderestimated.nderestimated.&rientation' "raining and (eve#opment&rientation' "raining and (eve#opment
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OrientationOrientation
(efined)(efined)
• *orma# means of +nowing emp#oyer'*orma# means of +nowing emp#oyer'
their ,obs' and cowor+ers.their ,obs' and cowor+ers.
-oa#s)-oa#s)• o#icies and /enefits.o#icies and /enefits.
• Locations and procedres.Locations and procedres.
&rientation is +ey to)&rientation is +ey to)• Retention' Mora# and erformanceRetention' Mora# and erformance
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6 Elements of Effective Orientation6 Elements of Effective Orientation
pervisorpervisor
MentorMentor
artnership with peersartnership with peers e#f$(eve#opmente#f$(eve#opment
*eedbac+*eedbac+
&rientation videos&rientation videos
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Training & DevelopmentTraining & Development
"o be sccessf# in an organi1ation)"o be sccessf# in an organi1ation)
• &rientation&rientation
• EdcationEdcation
• "raining"raining
• (eve#opment.(eve#opment.
&rgani1ations spend more than&rgani1ations spend more than
300bi##ionper year on training300bi##ionper year on training
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TrainingTraining
Information re#ated to so#ve a prob#em orInformation re#ated to so#ve a prob#em or
to do a better ,ob.to do a better ,ob.
5ob specific with the otcome focsed on5ob specific with the otcome focsed on
improving an individa#.improving an individa#. p#anned effort by a company to faci#itate p#anned effort by a company to faci#itate
emp#oyee7s #earning of ,ob re#atedemp#oyee7s #earning of ,ob re#ated
competencies.competencies.
"rainees sho#d be ab#e to demonstrate"rainees sho#d be ab#e to demonstrate
changes in behavior or performance.changes in behavior or performance.
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Training (Cont’d)Training (Cont’d)
"raining ta+es two forms)"raining ta+es two forms)
3.3. "raditiona# training"raditiona# training
2.2. Emotiona# inte##igence deve#opmentEmotiona# inte##igence deve#opment
““Managers not knowing how to work withManagers not knowing how to work with
people = Drill pressers who does not people = Drill pressers who does notknow how to run a drill press” know how to run a drill press”
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Training (Cont’d)Training (Cont’d)
8yc#e 94 steps:) 8yc#e 94 steps:)
3.3.;eed ana#ysis;eed ana#ysis
2.2.(esigning and deve#opment training(esigning and deve#opment training
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Training (Cont’d)Training (Cont’d)
;eed na#ysis 9&":);eed na#ysis 9&":)
• ersona# na#ysisersona# na#ysis(etermine training needs based on(etermine training needs based on
performanceperformance
• &rgani1ationa# na#ysis&rgani1ationa# na#ysis(etermine training needs based on(etermine training needs based on
company7s bsiness strategycompany7s bsiness strategy
• "as+ na#ysis"as+ na#ysis Identify important tas+s and +now#edge' s+i##Identify important tas+s and +now#edge' s+i##
and behavior that need to be emphasi1ed.and behavior that need to be emphasi1ed.
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Training (Cont’d)Training (Cont’d)
=$step "raining (esign rocess)=$step "raining (esign rocess)
3.3. 8ondcting need assessment8ondcting need assessment
2.2. Ensring emp#oyee readinessEnsring emp#oyee readiness
. (eve#oping eva#ation p#an(eve#oping eva#ation p#an
6.6. e#ecting a training methodse#ecting a training methods
=.=. Monitoring and eva#ating the programMonitoring and eva#ating the program
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Wh managers fail to developWh managers fail to develop
s!"ordinatess!"ordinates
3.3. 8hosen for technica# bt #ac+8hosen for technica# bt #ac+emotiona# inte##igence.emotiona# inte##igence.
2.2. Rather avoid training and prefer toRather avoid training and prefer tohire proven wor+ers from other co.hire proven wor+ers from other co.
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#nstr!ctional $ethods#nstr!ctional $ethods
&n$the$,ob "raining 9&5":&n$the$,ob "raining 9&5":
Aritten Materia#Aritten Materia#
LectresLectres rogrammed and 8ompter$ssistedrogrammed and 8ompter$ssisted
InstrctionInstrction
BideotapeBideotape ECperientia# MethodsECperientia# Methods
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
&n$the$,ob "raining 9&5":&n$the$,ob "raining 9&5":
• Mentoring a new emp#oyeeMentoring a new emp#oyee
• Ahen demonstrating' no interrptionAhen demonstrating' no interrption
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
Aritten Materia#Aritten Materia#
• -enera# information-enera# information8ompany bac+grond' po#icy' etc.8ompany bac+grond' po#icy' etc.
ros) Information is a#ways accessib#e' goodros) Information is a#ways accessib#e' good
for technica# informationfor technica# information
8ons) ;ot read' soon forgotten' not sef#8ons) ;ot read' soon forgotten' not sef#
for training and deve#opment for emotionsfor training and deve#opment for emotions
or attitdes.or attitdes.
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
LectresLectres
• Re#iab#e way to pass on informationRe#iab#e way to pass on information
• 8an present to a #arger nmber of8an present to a #arger nmber of
peop#e.peop#e.
• (o not cater individa# needs(o not cater individa# needs
• (o not provide feedbac+(o not provide feedbac+
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
rogrammed Instrctionrogrammed Instrction• I) e#f$teaching' sef# for #eaning s+i##I) e#f$teaching' sef# for #eaning s+i##
that re%ire #ogica# order.that re%ire #ogica# order.
• Dsa##y immediate feedbac+Dsa##y immediate feedbac+• e#f$pacede#f$paced
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
8ompter$ssisted Instrction8ompter$ssisted Instrction• *astest growing segment in training*astest growing segment in training
• 8an be ser specific8an be ser specific
• /y combining with interactive video ?/y combining with interactive video ?ttor to teach tas+s and s+i##sttor to teach tas+s and s+i##s
• Readi#y avai#ab#e' consistent' se#f$pacedReadi#y avai#ab#e' consistent' se#f$paced
• Redce tota# training timeRedce tota# training time• Economica#Economica#
• Immediate feedbac+Immediate feedbac+
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
rogrammed 8ompter$ssistedrogrammed 8ompter$ssisted
InstrctionInstrction
• (rawbac+s) 8ost of deve#oping or(rawbac+s) 8ost of deve#oping or
prchasing materia#s.prchasing materia#s.
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
BideotapeBideotape• Dsed to aid new emp#oyeesDsed to aid new emp#oyees
• Emp#oyee can watch the process severa#Emp#oyee can watch the process severa#
timestimes• 8an start or stop anytime8an start or stop anytime
• e#f pacede#f paced
• pervisor can se their time efficient#ypervisor can se their time efficient#y• ;ervosness minimi1ed;ervosness minimi1ed
• 8an be made in hose and made8an be made in hose and madeimmediate#yimmediate#y
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
ECperientia# MethodsECperientia# Methods
• Interact and eCpress their thoghts and fee#ingsInteract and eCpress their thoghts and fee#ings
• ECamine the rationa#es and conse%ences ofECamine the rationa#es and conse%ences of
their own decisionstheir own decisions im#ationim#ation
In$bas+et eCercisesIn$bas+et eCercises
8ase method8ase method
Management gamesManagement games
Ro#e p#ayingRo#e p#aying
ensitivityensitivity
ssertiveness deve#opmentssertiveness deve#opment
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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)
im#ationim#ation• Learn in rea# #ife #i+e environmentLearn in rea# #ife #i+e environment
In$bas+et eCercisesIn$bas+et eCercises• Ro#e p#ay of manager who is responsib#e for so#ving prob#emRo#e p#ay of manager who is responsib#e for so#ving prob#em
8ase method8ase method
• rob#em ana#ysisrob#em ana#ysis Management gamesManagement games
• rob#em so#ving' deve#op teamrob#em so#ving' deve#op team Ro#e p#ayingRo#e p#aying
• pecific ro#e 9Dnderstand hman re#ation:pecific ro#e 9Dnderstand hman re#ation:
ensitivityensitivity• ensitivity to one7s fee#ings and the fee#ings of othersensitivity to one7s fee#ings and the fee#ings of others
ssertiveness deve#opmentssertiveness deve#opment• "each stand p for their fee#ings"each stand p for their fee#ings
• *#ow of commnication*#ow of commnication
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%!mmar%!mmar
&rientation)&rientation)• *orma# means of +nowing emp#oyer'*orma# means of +nowing emp#oyer'
their ,obs' and cowor+ers.their ,obs' and cowor+ers.
"raining)"raining)• Information re#ated to so#ve a prob#emInformation re#ated to so#ve a prob#em
or to do a better ,ob' improving anor to do a better ,ob' improving anindivida#' increase competencies.individa#' increase competencies.
(eve#opment)(eve#opment)• Increase abi#ities to perform effective#yIncrease abi#ities to perform effective#y
in the organi1ationin the organi1ation