Chapter 8 Enhancing Relationships This multimedia product and its contents are protected under...
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Chapter 8 Enhancing Relationships This multimedia product and its contents are protected under copyright law. The following are prohibited by law: •any public performance or display, including transmission of any image over a network; •preparation of any derivative work, including the extraction, in whole or in part, of any images; ultimedia product and its contents are protected under copyright law. The following are prohibited by ublic performance or display, including transmission of any image over a network; ration of any derivative work, including the extraction, in whole or in part, of any images; ental, lease, or lending of the program
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Transcript of Chapter 8 Enhancing Relationships This multimedia product and its contents are protected under...
Chapter 8
Enhancing Relationships
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:
•any public performance or display, including transmission of any image over a network;
•preparation of any derivative work, including the extraction, in whole or in part, of any images;
•any rental, lease, or lending of the program.
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:•Any public performance or display, including transmission of any image over a network;•Preparation of any derivative work, including the extraction, in whole or in part, of any images;•Any rental, lease, or lending of the program
Communication Principles
Be aware of your
communication
Appropriatelyadapt yourmessage to
others
Effectively use and
interpret verbalmessages
Listen and respond
thoughtfully to others
Effectively use and
interpret nonverbalmessages
Enhancing Relationships
The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
Chapter 8: Enhancing Relationships
The Importance of Friendship
Friendship Over the Years childhood adolescent
peer relationships are the
most important social
influence on our behavior adult elderly and friendships
Chapter 8: Enhancing Relationships
Enhancing Friendships
Awareness of Yourself
We Use Communication To Initiate, Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn To Adapt
Chapter 8: Enhancing Relationships
The Importance of Family
Changing Nature of Family Enhancing Family Relationships
discover who we are in families earliest lessons about verbal and nonverbal
communication family relationships are built upon trust family relationships involve adaptation
Chapter 8: Enhancing Relationships
The Importance of Colleagues
On the Job Communication communication skills are highly valued
Enhancing Workplace Relationships uncertainty reduction verbal and nonverbal communication skills listening and responding adaptation is critical to successful coworker
relationships
Chapter 8: Enhancing Relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in Discernable Stages
IPC is Affected by the Stage of the Relationship
IPC Facilitates Movement Between the Various Stages
Chapter 8: Enhancing Relationships
Elevator Model
Relational Escalation
Pre-Interaction Awareness
Initiation
Exploration
Intensification
Intimacy
Chapter 8: Enhancing Relationships
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Chapter 8: Enhancing Relationships
Mild
DifferenceDisagreement Dispute Campaign Litigation Fight
The Struggle Spectrum
Managing Interpersonal Conflict
IP conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.
How Conflict Functions in Relationships
Chapter 8: Enhancing Relationships
Conflict Is Normal Constructive Conflict
suggest areas of change revitalize the relationship
Destructive Conflict dismantles relationships lack of flexibility is the hallmark
Conflict Involves PowerChapter 8: Enhancing Relationships
Interpersonal power means the ability to influence another in the direction we desire.
Power and Relationships complementary symmetrical parallel
Assertive and Aggressive Communication
Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not.
To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.
Styles of Managing ConflictChapter 8: Enhancing Relationships
Nonconfrontational placating distracting computing withdrawing giving in
Styles of Managing ConflictChapter 8: Enhancing Relationships
Confrontational control win/lose philosophy
Cooperative conflict is not a game conflict is a set of problems to be solved
Nonconfrontational
Conflict Management SkillsChapter 8: Enhancing Relationships
Manage Emotions
Manage Information
Manage Goals
Manage the Problem
