Chapter 11 - Setting Product Strategy
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Transcript of Chapter 11 - Setting Product Strategy
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Chapter – 11Setting Product Strategy
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ProductCharacteristics and Classifications
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Product Levels:The Customer-Value Hierarchy
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FIVE PRODUCT LEVELS
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Product Classification
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Classification of products by marketers, on the basis of :
Durability And Tangibility
Consumer-Goods Classification
Industrial-Goods Classification
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Non-durable Goods
Tangible goods consumed frequently
Durable Goods
Tangible goods that survive many uses
Services
Intangible, inseparableVariable & perishable
Durability And Tangibility
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ConvenienceGoods
Purchased frequently and with
minimal effort
ShoppingGoods
Compared on bases as price,quality & style.
Specialty Goods
Having unique features &brand value
UnsoughtGoods
Unaware or hardly thinks ofbuying these.
Consumer-Goods Classification
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Industrial-Goods Classification
Materials& Parts
CapitalItems
Supplies& Business
Services
Raw
Materials
Mfg.
Materials Installation EquipmentRepair &
Maintenan
ce
Operating
Supplies
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1.Materials & Parts: Goods that enter the manufacturer’s product completely.
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2. Capital Items: Long-lasting goods that facilitate developing or managing the finished product.
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3.Supplies and Business Services Short-term goods and services that facilitate developing or managing the finished product.
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ProductAnd Services Differentiation
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Product Differentiation
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FORM
Size, shape or physical structure of a product helps in differentiating it from others.
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FEATURES
Most products can be offered with varying features that supplement their basic function.
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CUSTOMIZATION
Companies have increased their ability to individualize market offerings, messages and media.
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PERFORMANCE QUALITY
The level at which the product’s primary characteristics operate.
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DURABILITY
A measure of the product’s expected operating life under natural or stressful conditions.
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CONFORMANCE QUALITY
The degree to which all the produced units are identical and meet promised specifications.
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RELIABILITY
Measure of the probability that a product will not malfunction or fail within a specified time period.
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REPAIRABILITY
Measures the ease of fixing a product when it malfunctions or fails.
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STYLE
Describes the product’s look and feel to the buyer. It creates distinctiveness that is hard to copy.
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ServicesDifferentiation
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ORDERING EASE
Refers to how easy it is for the customer to place an order with the company.
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DELIVERY
Refers to how well the product or service is brought to the customer. Includes speed , accuracy and care throughout the process.
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INSTALLATION
Refers to the work done to make a product operational in its planned location.
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CUSTOMER TRAINING
Helps the employee’s customers use the vendor’s equipment properly and efficiently.
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CUSTOMER CONSULTING
Includes data , information systems and advice services the seller offers to buyers in firms like IBM .
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RETURNS
It is an un-avoidable reality of doing business these days, especially with online purchases.
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MAINTENANCE AND REPAIR
Help customers keep purchased products in the good working order.
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Design
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Design is the totality of features that affect how a product looks , feels and functions to a customer.
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IMPORTANCE OF DESIGN IN MARKETING
For a company, a well-designed product is easy to manufacture and distribute.
To the customer, a well-designed product is pleasant to look at and easy to install , use and repair.
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Customers are willing to pay $204 more for a well-designed high-end laptop !!!
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Design can shift consumer perceptions to make brand experiences more rewarding.
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Well-designed features can help differentiate a product from others in the market.
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Each Design should reflect
Bold Simplicity
Real Authenticity
“Familiar yet Surprising ” Nature
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DESIGN THINKING
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Requires intensive ethnographic studies of consumers
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Involves creative brainstorming sessions
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Requires collaborative teamwork to bring ideas to reality.
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Product And Brand Relationship
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PRODUCT LINE
A group of products manufactured by a company that are closely related because they perform functions in a compatible manner, sold to same customer group or fall within a price range.
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PRODUCT MIX
The complete set of all products and items a particular company offers for sale.
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Managing Product Mix
Consistency
Depth
Length
Width
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Width : No. of different product lines the company carries.
Depth : The number of variants offered of each product in a product line.
Product Mix Width
Prod
uct M
ix D
epth
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Length : The total number of items in a company’s product mix.
Consistency : This describes how closely related the various products lines are.
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Product Line Analysis
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Managing ‘Sales & Profits’ of each item in company’s line helps in determining which items to build, maintain , harvest or divest.
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Product line managers must review how the line is positioned against competitor’s line to enhance ‘Market Profile’.
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Inferencesfrom
Product LineAnalysis
ProductMix
Pricing
ProductLine
Length
LineStretchi
ng
Line Filling
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Product Line Length
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‘Line Stretching’ refers to lengthening the product line beyond its current range (whether up, down or both markets) to attract buyers from all the segments
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‘Line Filling’ means adding more items within the present range to ensure tight grip in the market and keep out the competitors.
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ProductMix
Pricing
Product Line Pricing
Optional-Feature Pricing
Captive-Product Pricing
Two-Part Pricing
By-Product Pricing
Product-Bundling Pricing
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Co-Branding And Ingredient Branding
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CO-BRANDINGTwo or more well-known brands are combined into a joint product or marketed together in the same fashion. Also known as ‘Dual Branding’ or ‘Brand Bundling.’
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COMPANY CO-BRANDING
Gillette India promotes its Gillette Mach 3 Turbo shaving system and Gillette Shaving Gel together.
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JOINT-VENTURE CO-BRANDING
The Nike + IPod Sport kit turned out to be a huge hit, when famous brands Apple and Nike decided to collaborate.
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RETAIL CO-BRANDING
‘Coke Studio’ is a great example, produced by the Coca-Cola Company along with Viacom India, which has been popular throughout the country, receiving critical acclaim .
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Characteristics of Co-Branding
1. Generate greater sales from existing market.
2.Open opportunities for new consumers and channels.
3. Reduce the cost of product introduction.
4. Loss of control
5. Risk of Brand Equity Dilution
6. Higher expectations may result in unsatisfactory performance that could have negative impact on both brands.
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INGREDIENT BRANDING
A special case of co-branding, where a company creates brand equity for components that are contained within the other branded products.
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‘Intel inside’ forced the major PC manufactures like IBM, Dell etc. to purchase their chips from Intel at a premium price.
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It must have a distinctive logo which must signal that the host product contains the ingredient.
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It should make the customers believe that ingredient matters to the performance and success of the end product.
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Packaging, Labeling, Warranties And Guarantees
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PACKAGING
It include all the activities of designing and producing the container for a product.
Often known as fifth ’P’ of the marketing mix.
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PackagingAs MarketingTool
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They can act as “five-second commercials” and attract customer attention during self-service purchases.
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Convenience , appearance , dependability and prestige of better packaging can help in convincing customers to spend more.
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Packages contribute to the instant recognition of the company or brand.
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Unique or Innovative packaging can bring huge benefits to customers and profits to producers.
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PackagingObjectives
Identify the brand
Convey descriptive information
Facilitate product protection
Assist at-home storage
Aid product consumption
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Visual , dealer and consumer tests ensure that the packaging stands up under normal conditions.
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LABELING
Label is a simply attached tag or an elaborately designed graphic that is part of the package.
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A LABEL CAN
Help to identify the brand.
Grade the product
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A LABEL CAN
Describe the product.
Promote the product through graphics.
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Warranties
A warranty is a formal statements of expected product performance by the manufacturer.
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Guarantees
A Guarantee is an assurance that the product is of high quality and dependability.
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Extended warranties and specific guarantees can increase customer confidence and reliability on the product !!!
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Created by Niharika Gujela, Delhi Technological University, during an internship by Prof. Sameer Mathur, IIM Lucknow.
www.IIMInternship.com