CHAPTER 10, SECTION 3

PREPARING THE GUESTROOM FOR CLEANING:

1. Set up supplies and equipment2. Replace light bulbs3. Check TV, remote, and radio4. Open drapes5. Remove room service items6. Strip the bed7. Place soiled linen in bag8. Remove used guest amenities

WHY IS IT NECESSARY TO REMOVE WET BATHING SUITS OR OTHER WET

ITEMS FROM A GUEST CLOSET?

•Dripping water form these items will damage the carpet.

DUSTING

• Doors• Walls and ceiling

moldings• Mirrors• Pictures• Drapes• Dressers• Nightstand and beds• Telephones• Tables, chairs, and

lamps• Television stand

ROOM SUPPLIES AND AMENITIES

• Gideon Bible• The Book of Mormon• Writing Supplies• Guest comment cards• Glasses• Travel magazines• Room service menus

WHICH ONE OF THESE ISSUES SHOULD BE REPORTED TO A SUPERVISOR RIGHT AWAY?

A. Dirt on the outside of a guestroom windowB. Grime build-up from window tracksC. A broken window pane

FILL IN THE BLANK

• The guestroom attendant’s last impression of the room will be the guest’s ______ impression. FIRST

SAFETY FIRST

A vacuum cleaner should not be used in the cord is damaged.

SECTION 10.3 QUIZ

1. True/False: Guestroom attendants should use a putty knife and a hand-size vacuum to remove build-up dirt from window tracks and sills.

2. Guestroom attendants should begin vacuuming a room at the point farthest from the air-conditioning unit.

SECTION 10.3 QUIZ3. Suppose you enter a room you are assigned to clean and discover that he television was left on. During your training, you learned that you should turn the television off in such scenarios. What is the most likely reason this rule?a. If a guest returns while you are cleaning, he is likely

to notice the television and sit down to watch it, making it difficult for you to clean around him.

b. If a guest returns while you are cleaning, you might not hear the guest over the noise and you could become startled.

c. If a guest return while you are cleaning, it will look like you are entertaining yourself rather than working efficiently.

SECTION 10.3 QUIZ

4. Suppose you are cleaning a guestroom closet, and notice a pair of gym shoes on the floor as well as dress shirt and wet bathing suit handing next to each other. Which of these items should be removed from the closet?a. The gym shoes, because clothes could absorb

any foot odor from the shoesb. The wet bathing suit, because any dripping

water could damage the carpetc. The dress shirt, because it could get wet form

hanging next to the bathing suit.

SECTION 10.3 QUIZ

5. What is the most efficient way to dust a room?a. Start with the larger items. Then dust the

medium-sized and smaller items.b. Start at one side of the room. Then dust around

in a circle and from the top down.c. Start with the doors. Then dust the walls,

mirrors, pictures, and drapes, in that order.