Chapter 1 – Slide 1 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Partners for Effective

Communication

Chapter 1 – Slide 2 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Name your two partners in originating effective communication.

Identify the five elements of the communication cycle.

Name potential communication barriers and explain how barriers influence the communication cycle.

Name the three major components of the CBO approach.

Chapter 1 – Slide 3 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Sender—the person who originates a message Message—the information that is exchanged Transmission—how the message is delivered Receiver—the person to whom the message is sent Feedback—the response from the receiver

Communication, the exchange of information, involves these elements:

Chapter 1 – Section 1

Chapter 1 – Slide 4 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Primary Goals of Communication

Receiver understands your message. You establish a favorable relationship with the

receiver. Receiver’s response is desirable.

You successfully communicate a message when you have accomplished the following:

Chapter 1 – Section 1

Chapter 1 – Slide 5 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Barriers of Communication

Different Backgrounds Signaling Communication Situation Quality of Message Content

Writing Skills Speaking Skills Listening Skills Reading Skills

Communication barriers interfere with sending and receiving messages. Potential barriers include:

Chapter 1 – Section 1

Chapter 1 – Slide 6 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Plan a Message. Compose a Draft. Complete a Message.

The Communication-by-Objectives (CBO) approach is a whole-into-parts process of creating messages.

Chapter 1 – Section 2