CETS 2011, Brian Richardson, slides for Best Practices for LMS Selection and Implementation
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Transcript of CETS 2011, Brian Richardson, slides for Best Practices for LMS Selection and Implementation
Best Practices for LMS Selection and ImplementationAugust 16, 2011
Agenda
Topic TimingIntroduction 10 minutesValue Proposition 5 minutes
Best Practices – Vendor Selection 15 minutesBest Practices – Implementation 10 minutesQ&A 10 minutes
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Introduction/In-Room Survey
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LMS Vendor ListBlackboardCornerstoneElementKGeoLearningMoodleOracle/Peoplesoft LMSOutStartSabaSkillsoft SkillportSoloSuccessFactorsSumTotal
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Rate Your Satisfaction with Your Current LMS
Scale1-Completely Dissatisfied2-Somewhat Dissatisfied3-Neutral4-Somewhat Satisfied5-Completely Satisfied
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3.87 3.83 3.673.09 2.83
0
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2
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Oveall Satisfaction
Cost User Experience
HR System Integration
Employee Portal
Integration
LMS Satisfaction Survey - Highlights
Value Proposition
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Value Proposition
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Business Value
• Achieve Tangible Results from
Learning Investment
• Control and Monitor Training Activity
• Reduce Costs (Administration,
IT/Support)
• Revenue Opportunities
Operational Value
• Improve Compliance
• Improve User Experience (Learning
Portal)
• Increase Learning Adoption
• Target Learning
• Reporting
Best Practices – Vendor Selection
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Pre-RFP Key Requirements Evaluate RFP Select Vendor
• Engage executive sponsors
• Include key stakeholders (IT
(infrastructure, information
security, system owners), HR,
Learning, Business Units)
• Compile and rank requirements
• Develop vendor list
Best Practices – Vendor Selection
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Pre-RFP Key Requirements Evaluate RFP Select Vendor
•Single Sign-On (SSO)
• Integrations
• Internal hosting vs. Vendor-hosted
•SCORM/AICC
•Mobile access
•Reporting
•Content Owner self-service
Best Practices – Vendor Selection
10
Pre-RFP Key Requirements Evaluate RFP Select Vendor
•Vendors evaluate each requirement
•Product roadmap and upgrade
process/cost
•Vendor implementation support
•Scripted presentation/demo
•Key stakeholders score responses
and product demos
Best Practices – Vendor Selection
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Pre-RFP Key Requirements Evaluate RFP Select
Vendor
•Rank based on user experience
and fit to requirements
•Check client references
•Evaluate Total Cost of
Ownership (license, support,
customization, upgrades, 3-5
year timeframe)
•Negotiate cost last
Best Practices - Implementation
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Key Roles • Executive/Management Sponsors• Local Advocates• Project Manager• Change/Implementation Manager• Content Vendors/Developers• Application/Integration Owners/Vendors
Process • Project Management• Change Planning and Management• Communication• Quality Assurance (Data Validation, Course
Certification)• Navigation Design• Data Definition and Cleanup
Best Practices - Implementation
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Scheduling • Implement prior to known activity milestones (development planning, required training)
• Phase by organization• Phase in/promote visible benefits/improvements to
build momentum
Deployment / Post -Deployment
• Clear support channels• Rapid response• Monitor user adoption• Maintain stakeholder guiding team
Brian Richardson, PMP• Email: [email protected]• LinkedIn: linkedin.com/in/briandrichardson• Twitter: @briandrichardso• Web: www.richardsonconsultinggroup.com• Phone: 773-474-1834
Consulting Staffing Training Coaching Accelerated Facilitation
Contact Information
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