Certificate in Operations Management€¦ · 'HOHJDWHV PXVW PHHW WZR FULWHULD WR EH HOLJLEOH IRU...
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www.informa-mea.com/operations Certificate in Operations Management On This Course, You Will: 1. Explain the purpose of operations management and how to align operations management strategies with the organisation’s strategy (Operational Excellence) 2. Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence) 3. Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence) 4. Describe resource (Performance Excellence) 5. Outline alternative organisational structures to deliver improved (Organisational Excellence) Successfully Translate Organisational Goals Into Operational Performance Objectives This course will qualify you for 30 CPD credits Led by Alan Power 25 February – 1 March 2018* Dusit Thani Hotel, Dubai, UAE 29 April – 3 May 2018* Sheraton Hotel, Mall of the Emirates, Dubai, UAE 23 – 27 September 2018* Dusit Thani Hotel, Dubai, UAE 9 – 13 December 2018* Kempinski Hotel, Mall of the Emirates, Dubai, UAE
Transcript of Certificate in Operations Management€¦ · 'HOHJDWHV PXVW PHHW WZR FULWHULD WR EH HOLJLEOH IRU...
www.informa-mea.com/operations
Certificate in Operations Management
On This Course, You Will:
1. Explain the purpose of operations management and how to align operationsmanagement strategies with the organisation’s strategy (Operational Excellence)
2. Outline the approach for aligning the operation to meet the needs and expectationsof the customer, both internal and external (Service Excellence)
3. Demonstrate an ability to use a number of tools and techniques to improve theperformance of key business processes (Process Excellence)
4. Describeresource (Performance Excellence)
5. Outline alternative organisational structures to deliver improved
(Organisational Excellence)
Successfully Translate Organisational Goals Into Operational Performance Objectives
This course will qualify you for 30 CPD credits
Led byAlan Power
25 February – 1 March 2018* Dusit Thani Hotel, Dubai, UAE
29 April – 3 May 2018*Sheraton Hotel, Mall of the Emirates, Dubai, UAE
23 – 27 September 2018*Dusit Thani Hotel, Dubai, UAE
9 – 13 December 2018* Kempinski Hotel, Mall of the Emirates, Dubai, UAE
Informa’s training programmes and solutions are delivered by renowned industry experts and thought leaders with extensive practical experience. Our courses are stimulating, comprehensive and well structured, allowing delegates to enhance their professional development and capability.
We are a leading training provider in the Middle East, with a portfolio of subject matter across the following sectors:
Course Requirements And Certificates
1. Satisfactory attendance – delegates must attend all
than 2 hours of the course sessions will not beeligible to sit the course exam
2. Successful completion of the course assessment
the number of hours attended.
Course Assessment
evaluated on the basis of individual or team exercisesdeliverables
management presentation
provide improvement feedback
information, see www.cpdstandards.com
Who Should Attend
invoice processing and other financial transactions
and if applicable, for the management of processes
middle managers, first line managers andsupervisors in all sectors of the economy
Alan Powermanagement in 1989 when he was invited to set up a new, centralised
quality management programme. It was the success of this programme that directly led to his appointment as
focus on operational excellence, using tools and tech-
and Six Sigma and the approaches collectively known as
potential impact of quality management was expected
agents responsible for delivering operational excellence in cards, insurance and mortgage operations.
consultancy specialising in operations management,
customer service.
Warwick (UK) where he has lectured on operations
where he has lectured on quality management to students studying for a Master’s degree in quality management.
About Your Expert Course Leader
T: +971 4 335 2437www.informa-mea.com/operations E: [email protected]
T: +971 4 335 2437 moc.amrofni@aem-retsiger :Esnoitarepo/moc.aem-amrofni.www
Course Introduction
concerned with the production of goods and services,
customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).
example:
strategy – developing a clear vision of how theoperations should support the company’s
into implications for performance objectives in termsof quality, speed, dependability, flexibility and cost
management is often characterised by the needto make decisions both frequently and quickly, soit is necessary to have a framework to guide
strategy
the design of which, often, falls into the domain ofoperations management. In manufacturing sectors,processes are designed to prepare a product formarket
activity of deciding what the operation’s resourcesshould be doing, then making sure they do it and asefficiently as possible
continuous improvement is the responsibility of alloperations managers with a focus on improvingquality and reducing costs
Course Aim
with an introduction to the role of an Operations Manager in all sectors of the economy including: manufacturing, financial services, health services,
delegates to explore key aspects of operations management and help them consider how they can improve their impact as an Operations Manager.
Course Content One
Operations Management
management
The Strategic Role Of Operations Management
The Human Side Of Operations Management
management thinking
and demotivators
management
and productivity of the operations team
Day Two
Job Design And Work Organisation
operations jobs
operations roles
25 February – 1 March 2018* | Dusit Thani Hotel, Dubai, UAE 29 April – 3 May 2018* | Sheraton Hotel, Mall of the Emirates, Dubai, UAE23 – 27 September 2018* | Dusit Thani Hotel, Dubai, UAE9 – 13 December 2018* | Kempinski Hotel, Mall of the Emirates, Dubai, UAE
Course Timings:
Course MethodologyIt is our intention to give you an opportunity to understand the nature and practice of operations management. In order to do so we will present you with a range of learning experiences, including presentations, case studies, exercises and simulations.
variable data
Day ThreeOperations Improvement
improvement
Strategic Quality Management
improvement
Lean Operations
Day Four
Lean Operations (Cont.)
Just In Time (JIT)
Jidoka
Day FiveCapacity Planning And Control
Inventory Planning And Control
Supply Chain Planning And Control
“Excellent knowledge base which provided relevant and interesting scenarios to support the theory... and this will for sure leave a pocket of knowledge in my skill set
it was the best course I have attended outside normal work-related professional courses.”
Glen Travis Jones, Operations Manager, Gulf Marine Services,
Email: [email protected]/cts
course in-house?
T: +971 4 335 2437 moc.amrofni@aem-retsiger :Esnoitarepo/moc.aem-amrofni.www
inform job design
Quality Planning And Control
FIVE WAYS TO REGISTERInforma Middle East
www.informa-mea.com/operations
Our in-house training division
DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE
CALL: +971 4 335 2483E-MAIL: [email protected]
DELEGATE DETAILS
Email:
successfully complete the course assessment will
are available at www.informa-mea.com/terms. Please read
registration you agree to be bound by the terms and conditions in full.
Certificate in Operations Management
SAVE UP TO 40%If you have 6 or more people interested in attending, and would like tocustomise this training course to suit your team and business, contact ourTraining Consultants on +971 4 407 2624 or email [email protected]
PAYMENTS
be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event.
AVOID VISA DELAYS – BOOK NOW
CANCELLATION
the venue, speaker or topicswww.informa-mea.com/terms-and-conditions-for-delegates
Course Course Fee Before17 December 2017
Course Fee Before21 January 2018 Final Fee
Certificate in Operations Management25 February – 1 March 2018* (BC7011)
US$ 4,495 US$ 4,995 US$ 5,495
Course Course Fee Before15 July 2018
Course Fee Before19 August 2018 Final Fee
Certificate in Operations Management23 – 27 September 2018* (BC7165)
US$ 4,495 US$ 4,995 US$ 5,495
Course Course Fee Before18 February 2018
Course Fee Before25 March 2018 Final Fee
Certificate in Operations Management29 April – 3 May 2018* (BC7084)
US$ 4,495 US$ 4,995 US$ 5,495
Course Course Fee Before30 September 2018
Course Fee Before4 November 2018 Final Fee
Certificate in Operations Management9 – 13 December 2018* (BC7282)
US$ 4,495 US$ 4,995 US$ 5,495
SN/DC BUSINESS OPERATIONS
BC7011/BC7084/BC7165/BC7282
LR
© Copyright Informa Middle East Ltd
EVENT VENUE:
Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 33 33Sheraton Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 377 2000Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000
ACCOMMODATION DETAILS
We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on:Tel: +971 4 407 2693 Fax: +971 4 407 2517Email: [email protected]
25 February – 1 March 2018* | Dusit Thani Hotel, Dubai, UAE 29 April – 3 May 2018* | Sheraton Hotel, Mall of the Emirates, Dubai, UAE23 – 27 September 2018* | Dusit Thani Hotel, Dubai, UAE9 – 13 December 2018* | Kempinski Hotel, Mall of the Emirates, Dubai, UAE
*Book and pay full fee for two colleagues and the third attends for FREE.Not applicable in conjunction with corporate discounts.Payment to be settled before start of the course to avail the offer.The 3 for 2 offer is valid on full price final fee registration only.
Pricing excludes 5% VAT, where applicable
