CERTIFIED PERFORMANCE - Kpiinstitute · and initiative management and ending with learning and...
9
2020 EDITIONS: 19-21 APRIL 26-28 JULY 15-17 NOVEMBER AU: +61 3 9028 2223 | UAE: +971 4 563 7316 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935 kpiinstute.org DUBAI, UAE Explore the six pillars of a successful Performance Improvement System Over the last years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 funconal areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources as part of the documentaon process. Key business benefits: Experience the real business applicability of theorecal concepts; Manage poor performance in a measurable and effecve manner; Manage the organizaonal decision making process by experiencing a variety of business scenarios. CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL Framework v 1.0 2015 C-PM PERFORMANCE MANAGEMENT
Transcript of CERTIFIED PERFORMANCE - Kpiinstitute · and initiative management and ending with learning and...
2020 EDITIONS 19-21 APRIL 26-28 JULY 15-17 NOVEMBER
AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg
DUBAI UAE
Explore the six pillars of a successful Performance Improvement System
Over the last years the team at The KPI Institute
Documented 8000+ KPIs from 16 functional areas and 25 industries Reviewed 1000+ performance reports from 125 countries Referenced 30000+ resources as part of the documentation process
Key business benefits
Experience the real business applicability of theoretical concepts Manage poor performance in a measurable and effective manner Manage the organizational decision making process by experiencing a variety of business scenarios
CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL
Frameworkv 10 2015
C-P
M
PERFORMANCEMANAGEMENT
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The course provides a strong foundation towards managing performance in different scenarios by presenting relevant tools processes and techniques meant at closing the performance gap This training course presents 6 pillars that need to be applied to ensure performance improvement starting from data analysis and reporting continuing with decision making and initiative management and ending with learning and building a performance culture These six pillars are then applied in 12 scenarios starting from different levels across the company to diverse capabilities and different stakeholders
Individuals interested in performance management
Topmiddlelower management people
Performance management experts
Entrepreneurs analysts and professionals from different fields interested in performance management will acquire the knowledge needed to better understand performance management The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills
Individuals from topmiddlelower management and their respective organizations regardless of their field of expertise will be glad to discover that the ldquoCertified Performance Management Professionalrdquo course provides the pillars tools and resources required for the effective implementation of a Performance Management System within their organizations
Professionals who occupy positions such as Strategy Manager Performance Manager or Performance Architect who already use certain practices within their organizations or have already implemented certain processes and tools now have the opportunity to check whether the business activity lives up to the standards and thus to identify improvement opportunities
Manage performance at all levels by identifying and addressing specific challenges
Develop and maintain a functional Performance Improvement System
Enhance the decision making process by using relevant data
Nurture a performance culture
Understand the Performance Management System architecture
Rigorously conduct the data analysis process
Get insights on best practices in reporting KPIs
Practice performance review meetings
Gain practical experience in recalibrating the Performance Management System
Discover how to build a performance culture
Practice performance improvement in 12 different scenarios
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaPerformance Management Fundamentals
Day 1
Day 2
Day 3
Performance Improvement Pillars
Performance Improvement in Practice
Performance Management Framework
Decision Making Levels
Capabilities
Review and Certification Exam
Stakeholders
Initiative Management
Learning and Improvement
Building a Performance Culture
Performance Improvement Scenarios
Data Analysis
Data Reporting
0900-1630 0900-1630 0900-1600
System Architecture The importance of implementing a Performance Management System
The Performance Management System governance
Levels Tools
Performance review meetings Decision making process Effective follow up of performance review meetings
Organizational performance improvement
Divisional performance improvement
Departmental performance improvement
Employee performance improvement
Project management Process management Quality management Customer service management
Course review Certification Exam
Supplier performance Joint Ventures performance Board performance Personal performance
Portfolio of Initiatives development Initiatives documentation form functions
Initiatives documentation process Monitoring the initiatives implemented
Performance Management Lifecycle - Evolution
Strategy review Performance Management System
recalibration Organizational Capability Maturity
Models Performance Management Maturity
Model
Change management Employee performance
management Employee engagement Bonus systems examples Gamification
Levels organizational divisional departmental employee
Capabilities project management process management quality management customer service management
Stakeholders supplier performance Joint Ventures performance Board performance personal performance
Data quality dimensions Levels of data analysis Business analysis techniques
Report compilation Data visualization rules for well-structured reports
Performance report communication channels
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Webinar ndash watch the webinar ldquoHow to overcome 3 key challenges in measuring performancerdquo to get familiar to
Performance Measurement as this is the starting point of the Performance Improvement training course Pre-requisite reading ndash check several materials in advance in order to get an overview on the discipline and to
gain a more holistic view upon the subject Performance management challenges ndash reflect on the Performance Management challenges faced in different
scenarios and come up with 3 actions that could be taken to improve performance
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to effectively work with performance improvement tools Sharing experiences and best practices Creating a network of performance management professionals Evaluating the knowledge gained through short quizzes to support the final test
Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to discover case studies of companies that managed to improve their performance
Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certified Performance Management Professional diploma (hard copy) after you have successfully completed all
the 3 stages of the learning experience
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Course materials
Qualitative reports
Catalogues
Webinars
Fact sheets
Videos
Premium subscription on smartKPIscom
Performance Management Toolkit
Course slides Course notes Course quiz
The KPI Infographic
Performance Management in 2012 2013 and 2014
Scorecards Dashboards Initiatives Documentation Forms Glossary of Terms
Free access to all Performance Management webinars series from 2014 to 2016
Terminology review History Performance Management Maturity Model
11 Videos dedicated to Performance Management
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Portfolio of Initiatives Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI Documentation
Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator
Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The course provides a strong foundation towards managing performance in different scenarios by presenting relevant tools processes and techniques meant at closing the performance gap This training course presents 6 pillars that need to be applied to ensure performance improvement starting from data analysis and reporting continuing with decision making and initiative management and ending with learning and building a performance culture These six pillars are then applied in 12 scenarios starting from different levels across the company to diverse capabilities and different stakeholders
Individuals interested in performance management
Topmiddlelower management people
Performance management experts
Entrepreneurs analysts and professionals from different fields interested in performance management will acquire the knowledge needed to better understand performance management The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills
Individuals from topmiddlelower management and their respective organizations regardless of their field of expertise will be glad to discover that the ldquoCertified Performance Management Professionalrdquo course provides the pillars tools and resources required for the effective implementation of a Performance Management System within their organizations
Professionals who occupy positions such as Strategy Manager Performance Manager or Performance Architect who already use certain practices within their organizations or have already implemented certain processes and tools now have the opportunity to check whether the business activity lives up to the standards and thus to identify improvement opportunities
Manage performance at all levels by identifying and addressing specific challenges
Develop and maintain a functional Performance Improvement System
Enhance the decision making process by using relevant data
Nurture a performance culture
Understand the Performance Management System architecture
Rigorously conduct the data analysis process
Get insights on best practices in reporting KPIs
Practice performance review meetings
Gain practical experience in recalibrating the Performance Management System
Discover how to build a performance culture
Practice performance improvement in 12 different scenarios
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaPerformance Management Fundamentals
Day 1
Day 2
Day 3
Performance Improvement Pillars
Performance Improvement in Practice
Performance Management Framework
Decision Making Levels
Capabilities
Review and Certification Exam
Stakeholders
Initiative Management
Learning and Improvement
Building a Performance Culture
Performance Improvement Scenarios
Data Analysis
Data Reporting
0900-1630 0900-1630 0900-1600
System Architecture The importance of implementing a Performance Management System
The Performance Management System governance
Levels Tools
Performance review meetings Decision making process Effective follow up of performance review meetings
Organizational performance improvement
Divisional performance improvement
Departmental performance improvement
Employee performance improvement
Project management Process management Quality management Customer service management
Course review Certification Exam
Supplier performance Joint Ventures performance Board performance Personal performance
Portfolio of Initiatives development Initiatives documentation form functions
Initiatives documentation process Monitoring the initiatives implemented
Performance Management Lifecycle - Evolution
Strategy review Performance Management System
recalibration Organizational Capability Maturity
Models Performance Management Maturity
Model
Change management Employee performance
management Employee engagement Bonus systems examples Gamification
Levels organizational divisional departmental employee
Capabilities project management process management quality management customer service management
Stakeholders supplier performance Joint Ventures performance Board performance personal performance
Data quality dimensions Levels of data analysis Business analysis techniques
Report compilation Data visualization rules for well-structured reports
Performance report communication channels
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Webinar ndash watch the webinar ldquoHow to overcome 3 key challenges in measuring performancerdquo to get familiar to
Performance Measurement as this is the starting point of the Performance Improvement training course Pre-requisite reading ndash check several materials in advance in order to get an overview on the discipline and to
gain a more holistic view upon the subject Performance management challenges ndash reflect on the Performance Management challenges faced in different
scenarios and come up with 3 actions that could be taken to improve performance
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to effectively work with performance improvement tools Sharing experiences and best practices Creating a network of performance management professionals Evaluating the knowledge gained through short quizzes to support the final test
Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to discover case studies of companies that managed to improve their performance
Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certified Performance Management Professional diploma (hard copy) after you have successfully completed all
the 3 stages of the learning experience
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Course materials
Qualitative reports
Catalogues
Webinars
Fact sheets
Videos
Premium subscription on smartKPIscom
Performance Management Toolkit
Course slides Course notes Course quiz
The KPI Infographic
Performance Management in 2012 2013 and 2014
Scorecards Dashboards Initiatives Documentation Forms Glossary of Terms
Free access to all Performance Management webinars series from 2014 to 2016
Terminology review History Performance Management Maturity Model
11 Videos dedicated to Performance Management
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Portfolio of Initiatives Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI Documentation
Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator
Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaPerformance Management Fundamentals
Day 1
Day 2
Day 3
Performance Improvement Pillars
Performance Improvement in Practice
Performance Management Framework
Decision Making Levels
Capabilities
Review and Certification Exam
Stakeholders
Initiative Management
Learning and Improvement
Building a Performance Culture
Performance Improvement Scenarios
Data Analysis
Data Reporting
0900-1630 0900-1630 0900-1600
System Architecture The importance of implementing a Performance Management System
The Performance Management System governance
Levels Tools
Performance review meetings Decision making process Effective follow up of performance review meetings
Organizational performance improvement
Divisional performance improvement
Departmental performance improvement
Employee performance improvement
Project management Process management Quality management Customer service management
Course review Certification Exam
Supplier performance Joint Ventures performance Board performance Personal performance
Portfolio of Initiatives development Initiatives documentation form functions
Initiatives documentation process Monitoring the initiatives implemented
Performance Management Lifecycle - Evolution
Strategy review Performance Management System
recalibration Organizational Capability Maturity
Models Performance Management Maturity
Model
Change management Employee performance
management Employee engagement Bonus systems examples Gamification
Levels organizational divisional departmental employee
Capabilities project management process management quality management customer service management
Stakeholders supplier performance Joint Ventures performance Board performance personal performance
Data quality dimensions Levels of data analysis Business analysis techniques
Report compilation Data visualization rules for well-structured reports
Performance report communication channels
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Webinar ndash watch the webinar ldquoHow to overcome 3 key challenges in measuring performancerdquo to get familiar to
Performance Measurement as this is the starting point of the Performance Improvement training course Pre-requisite reading ndash check several materials in advance in order to get an overview on the discipline and to
gain a more holistic view upon the subject Performance management challenges ndash reflect on the Performance Management challenges faced in different
scenarios and come up with 3 actions that could be taken to improve performance
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to effectively work with performance improvement tools Sharing experiences and best practices Creating a network of performance management professionals Evaluating the knowledge gained through short quizzes to support the final test
Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to discover case studies of companies that managed to improve their performance
Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certified Performance Management Professional diploma (hard copy) after you have successfully completed all
the 3 stages of the learning experience
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Course materials
Qualitative reports
Catalogues
Webinars
Fact sheets
Videos
Premium subscription on smartKPIscom
Performance Management Toolkit
Course slides Course notes Course quiz
The KPI Infographic
Performance Management in 2012 2013 and 2014
Scorecards Dashboards Initiatives Documentation Forms Glossary of Terms
Free access to all Performance Management webinars series from 2014 to 2016
Terminology review History Performance Management Maturity Model
11 Videos dedicated to Performance Management
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Portfolio of Initiatives Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI Documentation
Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator
Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Webinar ndash watch the webinar ldquoHow to overcome 3 key challenges in measuring performancerdquo to get familiar to
Performance Measurement as this is the starting point of the Performance Improvement training course Pre-requisite reading ndash check several materials in advance in order to get an overview on the discipline and to
gain a more holistic view upon the subject Performance management challenges ndash reflect on the Performance Management challenges faced in different
scenarios and come up with 3 actions that could be taken to improve performance
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to effectively work with performance improvement tools Sharing experiences and best practices Creating a network of performance management professionals Evaluating the knowledge gained through short quizzes to support the final test
Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to discover case studies of companies that managed to improve their performance
Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certified Performance Management Professional diploma (hard copy) after you have successfully completed all
the 3 stages of the learning experience
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Course materials
Qualitative reports
Catalogues
Webinars
Fact sheets
Videos
Premium subscription on smartKPIscom
Performance Management Toolkit
Course slides Course notes Course quiz
The KPI Infographic
Performance Management in 2012 2013 and 2014
Scorecards Dashboards Initiatives Documentation Forms Glossary of Terms
Free access to all Performance Management webinars series from 2014 to 2016
Terminology review History Performance Management Maturity Model
11 Videos dedicated to Performance Management
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Portfolio of Initiatives Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI Documentation
Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator
Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Course materials
Qualitative reports
Catalogues
Webinars
Fact sheets
Videos
Premium subscription on smartKPIscom
Performance Management Toolkit
Course slides Course notes Course quiz
The KPI Infographic
Performance Management in 2012 2013 and 2014
Scorecards Dashboards Initiatives Documentation Forms Glossary of Terms
Free access to all Performance Management webinars series from 2014 to 2016
Terminology review History Performance Management Maturity Model
11 Videos dedicated to Performance Management
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Portfolio of Initiatives Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI Documentation
Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator
Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Teodora GorskiManaging DirectorTKI MENA
Teodora Gorski is the Managing Director MENA at The KPI Institute the global authority on Key Performance Indicators research and education as well as a Project Management expert with experience in Research Organizational Development and Human Resources As a Managing Director Teodora lead organizational development initiatives to support and enhance the organizationrsquos strategic plan and manages the development and growth of the MENA branch of the KPI Institute
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects implementing performance management systems and business development strategies for the Middle East She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability Teodora has also been involved in determining companiesrsquo needs for human capital development and building a companyrsquos stock of HR to support organizational strategies
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level She acted as a project manager for various initiatives within the performance management and HR field
As a facilitator Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees As a Certified KPI Professional Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries
Teodora holds qualifications in International Business Administration Project Management and Law complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
19 - 21 April
US $3000 US $2900 US $2700by 19 March
US $2500 13 April
26 - 28July
15 - 17November
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 26 June
by 15 October
US $2500
US $2500
20 July
9 November
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Performance Management Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
KUALA LUMPUR OFFICE
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 327 421357 M +60125911366
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
