Certificate in Public Services Information Management(PSIM)

Shirley Thorne Information Services ManagerHampshire County Council(cxpust@hants.gov.uk)

 Mike Hart Professor of Business and Informatics

King Alfred’s College, Winchester, Hampshire, UK

(M.Hart@wkac.ac.uk)

 

The long tradition of public sector reform

• Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982

• Belief in the benefits of the private sector

• Now ‘joined-up government’

• Best Value, CPA, partnerships..

The development of e-government

A stream of White papers on e- government

2001- 40 % services available electronically

2002 – aim of 75% 2005 – aim of 100% Doubt has been cast on the feasibility

of this !

Information Services in Hampshire

4 Information Centres

Over 100 Local Information Points

113,495 enquiries at £2.08 per enquiry

241 staff trained from other information sites

http://www.hants.gov.uk/info/performance.html

Information Services in Hampshire

Local Information Points by area•Basingstoke and Deane •East Hampshire •Eastleigh •Fareham •Gosport •Hart •Havant •New Forest •Rushmoor •Test Valley •Winchester

Hantsweb – Monthly statistics

Hantsweb

Accesses 4.36 million

Hits 9.4 million

Each viewer 9.7 pages

Per hour visits 6,077

Sustained hits per hour

13,161

June, 2002: Source: Hantsweb

Certificate in Higher Education: Public Services Information Management

New qualification designed as in-service, one half day a week for 2 years

Study - Government

- Information and Communications Technology

- Customer Care

- Information Management

Certification in Public Services Information Management

First of its type in the UK

Will make use of a Virtual Learning Environment

To be put on-line nationally in 2003-4

Leads to further Diplomas, Degrees (studied in a part-time mode)

Certification in Public Services Information Management

Website:

http://www.hants.gov.uk/psim

What have we learned from the partnership ?

1. Busy professionals can seize opportunities

2. We enter each other’s worlds

3. Accessible services and customer care are principal drivers

4. Advances in ICT aids collaboration

What have we learned from the partnership ?

5. Synergies are possible : 1+1=3

6. Course members will spread good practice

7. Collaboration between different parts of the public sector furthers our mission in a concrete form