CER Update
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Transcript of CER Update
CER Update
Industry Governance Group
21st September 2011
Publications
Customer Protection Consultation DecisionPrepayment Metering in the Electricity and Gas Markets (CER/166)
Electricity and Natural Gas Supplier Handbook (CER/11/168)
Demand Side Consultation DecisionProposed Changes to the Winter Peak Demand Reduction Scheme and Powersave Scheme 2011/12 (CER/11/165)
Market Information – Regular Reports ww.cer.ie – elec retail - reports & publicationsChange of Supplier weekly update
Electricity and Gas Customer Disconnections Report July – August 2011
Work streams
Working GroupsPrepayment Meter Project Supplier Group
Forthcoming consultationsMarket Monitoring
Licence Review
Smart metering TimelinesGas trial & Cost Benefit Assessment (CBA) September
Consultation on Smart Metering national rollout design & implementation
October
Decision on Smart Metering national rollout design & implementation
November/December
Debt Flagging for Electricity & Gas Customers – Industry Code
Industry Code - Drafting
• Drafting – Input from– Electricity & Gas Market Participants– Office of the Data Protection Commission (ODPC)
• August GMARG/IGG – High Level Aspects• Draft Code – pre Commission approval
circulated to Industry & ODPC• Commission approval – Re-circulated• Main points presented today
1. Grounds to Raise a Flag (I)• As per decision;
• From when amount fell due, not bill issued, this typically 14 days from bill issued.
Customer Category Customer Category Debt Value & Duration Threshold
Domestic > €250 for > 60 days from due
Small Business Elec (LV-NonMD/DG5)Gas (NDM <73MWh)
> €750 for > 60 days from due - TBC
Medium Business Elec (LVMD/DG6)Gas (NDM >73MWh)
> €1,500 for > 60 days from due - TBC
• Outstanding deposits excluded• Cannot raise a Flag where customer pursuing
complaint re monies owed • Must adhere to Industry thresholds & timings• Must issue a flag where relevant criterion per
customer category has been satisfied.
1. Grounds to Raise a Flag (II)
• Change of Legal Entity (All Customers)– Cannot flag new tenant CoS where debt accumulated
by previous tenant– Elec: CoLE signalled on 110 message
• Losing supplier cannot raise flag • Inferred CoLE – flag not forwarded to new supplier
– Gas: CoLE not signalled → • Options Discussed at August GMARG• ODPC Advice• New supplier ascertain whether new tenant & not yet
signed up – if site flagged – flag ignored.
1. Grounds to Raise a Flag (III)
2. Timings
• Old supplier to raise flag:– Elec: Lists submitted to MRSO by COB on
Mondays & Wednesday– Gas: Within 2 business days
• New supplier to decide action– Elec: Within 2 business days– Gas: Within 3 business days
3. Customer Communication (I)
• Communication Re Flagging Process– ODPC Advice: Domestic Sign Up Process– Customer must be made of aware of debt
flagging at sign up– Notice must be included on domestic customer
application forms – online, paper, phone– Terms & Conditions only not sufficient – Tick Box – read & understood notice– Standard wording, otherwise ODPC sign off
3. Customer Communication (II)
• Communication Re CoS Cancellation• Within 5 business days;• Gaining supplier issue notification in writing:
– CoS request cancelled & why– Advise customer contact current supplier– contact details for MABS or an appropriate
alternative, in the case of domestic customers -TBC.
4. Dual Fuel
• Dual Fuel – Losing Supplier– Can only flag account which meets the industry debt
flagging criterion• Dual Fuel – Gaining Supplier
– Where 1 account is flagged and not the other:– Supplier can only proceed with CoS for non-flagged
account only if obtained customer agreement to switch for one fuel and not dual fuel
– If no agreement obtained, proceed or cancel CoS requests for both accounts
6. Reporting
• CER monitoring debt flagging process• On monthly basis, receive from DSOs
– # CoS requests flagged by losing supplier– # CoS cancellations following flag– Elec Market Only –
• # CoS requests with CoLE• # Debt flags not forwarded to gaining supplier by
MRSO due to inferred CoLE
• CER conduct spot checks from time to time
PPM in Electricity & Gas Markets
Consultation - Background
• Current Economic Climate– CER/10/217 Disconnection CoP Guidelines– Keep disconnection to a minimum: Customer must
be offered a PPM before a Supplier can request a disconnection
– CER/11/106 Debt Flagging Decision– Losing Supplier can flag to gaining supplier where
customer debt above industry thresholds• Suppliers concern over compatibility of
CER/10/217 & CER/11/106
Consultation - Options
• PPM Customer Repaying Debt – 2 Options:• Option A – Status Quo
– Customer ceases paying debt when changes supplier - supplier pursues customer for outstanding debt separately
• Option B – Debt Travels– Customer must continue to pay off outstanding
arrears after they switch supplier
Consultation – Next Steps
• Responses due 15th September• Decision Paper issued asap.