INTRODUCTIONWELCOME TO CENTAER!

2 Centaer Consulting is a business consulting and

developing company.

Using agile approach to help companies and institutions

where customer relationships are critical to succeed!

This is the company where you are in Cent(a)er!

3 We have learned from real life experience that top

performance can be achieved through hard challenge.

We believe these challenges can be won through actions based on applied methodologies and

serious experiences.

It is critical that actions can be executed if it is fully owned by actors, if it s in the Cent(a)er!

4 Gáll Tamás – managing partner• Engineer• Worked for multinational technology companies at

several management positions.• Experiences: staregic sales and management

practices at IT and telecommunication industries. • Specialities: strategic planning, business

development, enduser- and channel partner development, team building.

• Work experiences: • IBM country sales leader, • Oracle regional sales manager,• Avaya country manager, • Compaq channel sales manager

5Szabó Tímea – senior consulting partner

• Economist• 15 years experience of customer relationship.• Worked for sales and customer services positions.• Specialities: customer services and IT helpdesk

solutions.• Committed to quality and care in customer

relationship.• Work experiences:

• Invitel B2B sales manager• UPC Senior telemarketing manager• UPC Quality manager• UPC Senior call center support manager• Citibank team leader

CONSULTING

7Motivation, performance

management

Tendering

Interim management

Business modelling

Quality management

CC, SSCImplementation

Customer relationship strategy

Education programs

EDUCATION

9Communication

Managing tough situation

Complaint management

Sales activities

Route to management

Quality management

Mentor programs

Adapting to business

DEVELOPMENT

11KPI and reporting systems

Management communication

Change management

Business process design

Satisfaction survey

Project management

Hiring selection

REFERENCIES

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We are waiting for your questions:Email address: office@centaer.com

Tímea Szabó : 06 70 458 40 73 Email: timea.szabo@centaer.com

Tamás Gáll: 06 70 698 57 38 Email: tamas.gall@centaer.com

YOU ARE IN CENTAER!