T h e S h o r t l i s t

to recognise and celebrate more

of the fantastic achievements of our colleagues

and teams.

SCHEDULE OF EVENTS

7.00pm Guests Arrive

7.30pm Guests Seated

and Welcome Speech

7.45pm Awards Dinner

9.30pm Awards Ceremony

Closing Speech

10.30pm Disco

12.00am Event Closes

MENU

Starter

Seasonal soup with fresh bread

Main Course

Supreme of Chicken dauphinoise potatoes, stock gravy sauce,

seasonal vegetables

Parsnip Risotto (v) parsnip crisp, Italian hard cheese,

seasonal vegetables

Dessert

Raspberry ripple cheesecake and

Tea and coffee

CLINICAL TEAM OF THE YEARThis award recognises a clinical team that has consistently provided high standards of care and patient safety. With strong leadership and committed staff, these teams have met objectives to bring about change and benefits for patients. The teams have shown their ability to deliver those benefits through working together effectively and efficiently.

FOREWORDCelebrating Excellence is our opportunity to say a big thank you to colleagues across our organisation who go the extra mile every day to deliver a great service.

The Mid Yorkshire Hospitals NHS Trust is ‘Striving for Excellence’ and it is only by recruiting and retaining the very best staff that we will achieve that ambition.

This year we have introduced new categories of awards to make sure the achievements of all our colleagues including our volunteers, students and staff can be recognised. Over 100 inspirational individuals and teams have been nominated for awards – more than in any previous year. In addition we have our MY Star winners from 2013/14 and 2014/15. These are people whose commitment to excellence changes lives by providing the very best hands on care or by working behind the scenes to help colleagues deliver safe and efficient services.

We are grateful to our judges who have faced the unenviable task of narrowing down these fantastic examples of what makes the NHS the best health care service in the world to the shortlist that is presented for you here.

A big ‘thank you’ is also owed to our sponsors who have funded our awards ceremony, making it possible for us to give our shortlisted individuals, teams and MY Star winners the opportunity to celebrate in style.

CLINICAL TEAM OF THE YEARThis award recognises a clinical team that has consistently provided high standards of care and patient safety. With strong leadership and committed staff, these teams have met objectives to bring about change and benefits for patients. The teams have shown their ability to deliver those benefits through working together effectively and efficiently.

Nominees overleaf

THE SHORTLIST

In total, over 100 entries were received across the

nine new categories. All of the shortlisted nominations

clearly demonstrate their commitment to the Trust’s

values and are shining examples of how we are

“Striving for Excellence”.

KIDNEY STONE SERVICEThe kidney stones service within the urology department was nominated by colleague Dr Tony Browning. The team were described as having supportive and innovative leadership. The service was borne out of a desire by members of the team to minimise the risk of life changing complications and has evolved over three years to become a multi-disciplinary, one-stop service.

The one stop consultant delivered clinic is supported by specialist, urology trained ultrasonographers using a state of the art fixed site lithotriptor. Regular audit demonstrates significant improvement in outcomes for patients.

The team continue to seek to improve in spite of having delivered their original objectives and as a result are described as offering a world class service.

CHILDREN’S REGIONAL BURNS UNIT TEAMThe children’s burns team came together in 2011 when the new Pinderfields Hospital opened and the service was separated from the adult burns service.Nurses, health care assistants and the play specialist work closely with doctors, physiotherapists, occupational therapists and psychologists to provide care for children and families who have gone through traumatic events which can have long lasting physical and psychological effects.

They were nominated by their manager Claire Swales who said: “There is a great emphasis on a team approach and all staff are compassionate, empathetic and aim to provide the best possible service to all concerned.”

PAEDIATRIC DIABETES TEAMNominated by Gill Caine and Sheila Roberts, the paediatric diabetes team works collaboratively to deliver the best care and enable young people to manage their condition across sites and with other sectors, including nurseries, schools and colleges.Through education, residential trips, a 24 hour helpline and a range of technological solutions they are successfully enabling patients to maintain optimum health, reducing the need for hospital admission, preventing long term complications and improving quality of life for them and their families.

Activities are all funded through a charitable trust and fundraising to make them accessible for all families.

Nominators described them as a dynamic team that has a demonstrable commitment to continuous improvement.

RESPIRATORY MEDICINE Nominated by Muthu Thirumaran, the team was formed in 2011 and has continuously improved to offer a seven day in-reach service. Through the Pinderfields and Pontefract Emergency Respiratory Team (PERT), the team support the Acute Medical Unit to prevent avoidable admission and facilitate early discharge. The team has developed pathways for people with COPD and asthma and provides a West Yorkshire-wide Home Mechanical Ventilation (HMV) service.

The service has achieved significant reductions in asthma admissions, readmissions and length of stay and secured recognition as the most improved hospitals for asthma care in 2012. The team has established a number of specialist services, including dedicated clinics for lung cancer, tuberculosis and difficult asthma conditions and a dedicated acute respiratory care unit which provides seven day care and reduces pressure on intensive care.

STUDENT, TRAINEE OR APPRENTICE OF THE YEAR The Student, Trainee or Apprentice of the Year award recognises someone who has successfully combined practical skills with progress in obtaining formal qualifications.

MATT ROTHWELLA registered podiatrist, Matt is approaching the end of a three year unpaid attachment to the Pontefract orthopaedic unit as a surgical trainee. He was nominated by James Pickard, consultant podiatrist, who said patients often commented on Matt’s professionalism and caring approach, exemplified by his patient experience scores of 83.5% (compared with a College rating of 80% as excellent).

James describes Matt as an excellent role model and said that the professional body have now asked him to be involved in the production of their new training syllabus because of his work at Mid Yorkshire and his teaching experience elsewhere. His nomination was also wholeheartedly supported by nursing colleagues.

KAREN HILTONKaren works in the histopathology department and has recently completed a four year biomedical science degree course. Having begun her career in pathology as a laboratory assistant, Karen combined full time work and family commitments with her studies.

She was nominated by colleague Richard Sellens, who described her as “a true inspiration: a modest individual with an insatiable thirst for learning who has high standards not just for herself but for patient care. Her enthusiasm is a motivation to other staff and she is an example of how you can achieve if you believe.”

SAM GREGSONSam spent his summer break from Leeds Medical School working with the Trust to develop an APP (Leeds MEDEX), which helps students to familiarise themselves with the Trust before their placement, with a virtual tour, team introductions and answers to common questions. It is hoped the APP will also encourage Mid Yorkshire as their placement of choice. He was nominated by Reshad Khodobocus and Fiona Coia who commended his caring, compassionate, respectful and professional manner towards patients and staff, with a commitment to continuously improving himself and supporting peers.

VOLUNTEER OF THE YEARThe shortlisted entries in the volunteer of the year category have made an outstanding contribution, showing commitment to the Trust and enhanced our services by going the extra mile to provide additional support to patients and/or staff.

PAT THOMPSTONEPat has been a volunteer on Ward 42 for a year and, as well as offering support and companionship to patients and visitors, helps with weekly reminiscence sessions, bringing in resources and organising themed events. Pat has a kind, gentle approach and makes sure the needs of patients are met and dignity maintained. She knows when to talk, when to listen and when to allow silence and always acts as an advocate for the patient.

She was nominated by Anita Ruckledge, who said: “She is such a lovely and special person. We are privileged to have her as part of our team; the Trust is privileged to have her at Pinderfields and the patients are fortunate to meet her on a daily basis where she can positively influence their hospital experience.”

CARDIAC REHAB VOLUNTEERSThe 12 members of the cardiac rehabilitation volunteer team were nominated by Lesley Bond. Four of the team have worked with the service for ten years and 11 of them have first-hand experience as patients of the service.The team has four members in the Wakefield district – Terry Fletcher, Christine Jevins, Nigel Holding and Leo Quinn – and eight in Dewsbury – John Brook, Brian Hagger, Stephen Ramsden, Leslie Milnes, Jean Browster, Susan Deighton, Philip Hellawell and Nabilah Akhtar.

They help with the smooth running of the exercise programme offered following surgery, a heart attack or heart failure, including circuit training, Tai Chi and chair exercises. They communicate with patients and help them to overcome their fears and anxiety and help to ensure information for patients is user friendly.

EMPLOYEE OF THE YEAR This award recognises someone who has made an exceptional contribution to their chosen field of work.

The short-listed nominees have made a significant contribution to the quality of life for patients and/or colleagues.

TRACY FOSTERNominated by Claire Swales and Ann Brady, Tracy is a play specialist on the children’s regional burns unit and manages the children’s burns club, which supports young people to regain confidence to go out again when they have been left with scarring. She also delivers talks in schools and supports young people who have experienced burns to talk to fellow pupils about their experience and how they can support them. She commits a great deal of her own time – with support from members of her family - to fundraising for the club and organising events. Ann commented on Tracy’s innovation, such as using the Katie Piper Foundation to help young people how to use hair styles and makeup to cover up scarring. Claire said: “Tracy is one of the most caring people you could ever wish to meet. If she has a day off and she thinks that a burns patient is having a difficult dressing, she will come in anyway.”

ANITA RUCKLEDGEAnita, dementia lead nurse, was nominated by Levi Austerberry from the infection prevention and control team who described her significant and outstanding contribution to the quality of life of people with dementia and their carers. Anita has introduced a number of initiatives to improve the quality of life for patients and families. She is an active champion for people with dementia and often uses days off and annual leave to run awareness stalls in shopping centres and hospitals.

Levi said: “The word ‘respect’ could have been written for Anita – Anita has earned this from everyone you speak to, from the cleaners, doctors, patients, families, nurses to the hospital management and above.”

RICHARD BUNNRichard provides support to Vulnerable Inpatient Champions (VIPs) and has developed and enhanced this service to ensure the needs of patients with learning disabilities are identified and they have the protection of the Mental Capacity Act.Richard, who is acute hospital liaison manager for learning disabilities, was nominated by colleague Marie Gibb who said: “Richard is passionate about delivering equality of care, considering, and when appropriate, making reasonable adjustments to ensure this vulnerable patient group receives timely and appropriate assessment, intervention and discharge home.”

LEADER OF THE YEAR This award recognises someone who has demonstrated leadership skills irrespective of their position, acting as a role model, setting high standards and then acting as a champion for these standards and encouraging others to do the same.

ANITA RUCKLEDGEAnita, lead dementia nurse, received two nominations from colleagues – Clare Coleflax and Louise Fraser. She is described as an inspirational role model and an ambassador for the Trust. Anita was instrumental in the creation of family support rooms where family members can stay close to a relative when they need extra support or are approaching the end of life.

She also played a key role in introducing the Forget-me-not scheme to help staff identify patients who may be more vulnerable as a result of dementia and the carer passport to enable carers to better understand their relative’s care and needs.

PHIL DEADYPhil, who is director of pharmacy, was nominated by Hameda Lane on behalf of the pharmacy team.Hameda said: “He has led our team, our service and our staff through difficult times by inspiring a shared purpose, encouraging the team to develop a vision and strategy that puts the patient at the heart of everything we do and helped us to achieve higher standards of care.”

Staff are actively engaged in decision making and are encouraged to pursue opportunities for professional development.

ALISON SHARPAlison is the ward manager for the acute stroke and neurology unit at Pinderfields. She was nominated by Sarah Clarkson who described her as “the most organised and dedicated ward manager I have ever met”.

She demonstrates her caring attitude by making a point of speaking to every patient on a daily basis. She has supported her team to improve the standard of care for venous thromboembolism.

She has embraced the opportunity to make changes to the service to improve care for patients and has supported the development of her team.

BEHIND THE SCENES AWARDThis award category celebrates those colleagues who do not have daily direct patient contact, but work behind the scenes to support front line staff and the smooth running of the organisation.

The shortlisted nominees are the unsung heroes who consistently perform above and beyond the call of duty and – through the support they provide to patient-facing teams – make a valuable contribution to patient care. working together effectively and efficiently.

KEVIN RATTRAYNominated by Claire Swales, Kevin is the ward clerk on the children’s regional burns unit. He works behind the scenes to improve the experience for children and their families, making sure all members of the multi-disciplinary team are available for dressing changes at the same time to ease the process for the patient.

He promotes a positive impression of the unit providing reassurance to families in stressful circumstances and always shows people arriving for the first time where to wait and offers them a drink. His role extends beyond the traditional ward clerk responsibilities and he is an integral support to the clinical team.

Clare said: “He gets numerous mentions in our comments book and always comes to work cheerful and smiling.”

KAREN FIELDKaren has worked as a secretary in the obstetrics and gynaecology team for over 29 years, supporting three different consultants and an associate specialist as well as supporting other consultants when they have been without secretarial cover. She is respectful to colleagues and caring towards patients. She contributes to the smooth running of the service by following up calls and liaising with doctors and has taken an active role in improving the outpatient service.

In these 29 years she has worked tirelessly with a smile on her face and has taken on additional roles above and beyond the call of duty.

SECRETARIAL SUPPORT TO CARE CLOSER TO HOME DIVISION Mandy Noble, Julie Backhouse and Sally-Ann Chapman provide support to 13 managers in the Care Closer to Home division, ensuring the service runs smoothly and efficiently. The team care passionately about community nursing and therapy services and provide support and advice to staff on a daily basis as well as contacting patients where necessary, always treating colleagues and patients with respect.

The management team who nominated them said: “Without the behind the scenes support, care, professionalism and enthusiasm of these three individuals the care closer to home team would struggle to deliver the huge changes it faces.”

VALUING OUR PEOPLEThe Valuing our People award recognises those who have shown people appreciation and recognition for their contribution by involving them in decision making, listening to their needs, responding to their views and valuing them for what they do resulting in positive staff morale.

INFORMATION TECHNOLOGY SERVICES TEAMThe Information Technology services team have introduced a range of initiatives to promote development within the team and create an inclusive approach to decision making. One to one meetings have been held with every member of staff to get a better understanding of the results the team were getting through the Staff Friends and Family survey which invited staff to say whether they would recommend the Trust as a place to work or receive care.

The team has also engaged enthusiastically in Trust-wide initiatives such as Listening into Action and Glimpse of Brilliance folders.

CLAIRE SWALESClaire, a sister on the children’s regional burns unit was nominated by colleague, Tracy Foster, who described her empathetic approach to working with parents and children and the way in which she sets high standards for herself and others. She works to a ‘gold star’ standard, supporting volunteers and staff in the team and providing training for other units as well as sharing her knowledge through national conferences.

Tracy said: “Claire is always available at work or out of work to support staff with problems at work or home.”

PATIENTS’ CHOICE AWARD The Patients’ Choice Award gives patients, carers, relatives and visitors a chance to recognise the commitment and dedication of someone who provides exceptional care.

TRACY FOSTERTracy, play specialist on the children’s regional burns unit at Pinderfields, received two nominations: one from Tina Wells and another from Isabel Shaw and her mum, Jackie Emery. Isabel said: “Tracy is fun and made me laugh lots. When I was on the unit, it was comforting when she was around. When I went back to school she visited my class. All my friends liked her too.”

Tina said: “This lady is amazing. She deserves more than a medal or a trophy. She takes it all in her stride doing lots in her own time and she is so humbling. It’s as if it’s all in a day’s work, well it’s not and someone needs to recognise that!”

BELINDA KNOWLESBelinda, neo-natal outreach sister on the neo-natal unit, received three nominations from Charlotte Bradford, Noami Cook and Suzanne Jackson.Charlotte said: “The way Belinda looks after us and our family goes far above and beyond our expectations. She feels like one of the family.”

Noami commented on the great support, care and understanding she had shown to her and her partner.

Suzanne said: “The care and emotional and physical support we received from Belinda was unbelievable.”

INFUSION UNIT, PINDERFIELDSThe team on the infusion unit received more than 20 nominations from grateful patients and relatives for the way in which they provide support and reassurance often over lengthy treatment. Patients commented on their ‘care and compassion, taking time to explain and answer questions’, ‘always courteous, friendly and good humoured’, ‘organised, professional and courteous’. ‘each visit is always better than the last.’

One patient said: “There are two places I feel safe: with my wife and with the kind, caring nurses on the infusion unit. They are simply wonderful.”

NON CLINICAL TEAM OF THE YEAR This award recognises a non-clinical team that has provided a consistently high level of service to its customers, showing clear commitment to improving service standards in their particular area with motivated people and strong leadership.

These teams have shown their ability to deliver those improvements through working together effectively and efficiently.

ACCESS, BOOKING AND CHOICE CALL CENTRE AND OUTPATIENT TEAM The team, which deals with 185,000 calls a year, has gone through a major transformation over the past two years to address long standing problems which were impacting on the quality of service. The average response time for a call has reduced from 15 minutes in November 2011 to one minute in October 2015, with no one waiting more than five minutes, and the team have had no complaints since June 2014.

They were nominated by their manager Susan Wood who said that every member of staff had contributed to creating and maintaining an outstanding service.

DESIGN AND PRINT TEAMThe design and print team received two nominations from Sarah Tomlinson and Sharon Brown. The team have supported important initiatives to improve experience for patients and staff with enthusiasm and commitment. The team are committed to producing high quality materials that meet the needs of the customer and the audience.

Sarah, who worked with the team on the Help Me Home campaign said: “Without the team’s hard work on the communication campaign and visual links with the project we wouldn’t have created the buzz across the Trust and our partners.”

Sharon said: “The design and print team have a default answer of ‘yes’. They are approachable, flexible and customer focused.”

MEDICAL EDUCATION AND SIMULATION HUB (MESH) TEAMNominated by Denise Matthews and Sarah Lane, the team is leading the way in making the training experience for health professionals within the Trust and beyond as realistic as possible through clinical simulation. The quality of the learning environment has been highly praised by the Royal Colleges for Medicine and Surgery. Training has involved developing simulations of events leading up to incidents to support learning by identifying how things could have been done differently. The ability for staff to learn and reflect on practice in a safe environment has direct benefits for patients.

MY STAR AWARDEach month we invite nominations for our MY Star award which recognises those whose contribution goes above and beyond expectations. One overall winner will be chosen from the MY stars for 2013/14 and one from 2014/15.

SUSAN SYKES Haematology clinical trials assistantNominated by Rebecca Foster for going the extra mile and for showing exceptional commitment for opening a haematology trial for patients.

PAUL ARGYLE Phlebotomy and Clinical Support ManagerNominated by Jenny Stewart for his contribution to implementing safety improvements to blood collection on all three hospital sites.

HARRY FOLEY Apprentice Admin Assistant Nominated by Alison Campbell, Nicola Proctor, Amanda Garside, Pat Pease and Lynne Downs for being polite and cheerful and always going the extra mile.

NIGEL HODGKINS Therapy Service Lead Nominated by Amanda Violet for his continued commitment and dedication whilst working in the MY Therapy service.

ROGER MCKIE Senior Medical Technical Officer Nominated by Jeff Walker for his dedication in ensuring communication between essential equipment and the central computer was maintained during major redevelopment projects.

2013/14 STARS

SEAN LIVERSEDGE Volunteer Nominated by Lindsay Wood and Michele Whale for the reassurance and empathy he showed to patients whilst working on the neuro rehabilitation unit.

RACHEL BYE Paediatric Musculoskeletal Physiotherapist Nominated by Sarah Hook for her caring and compassionate care to her daughter over five years.

DAVID SHEARD Head Anatomical Pathology Technician at Pinderfields mortuary Nominated by Emma Godfrey after the coroner passed on praise from a bereaved family for his care, compassion and attention.

ALEX PARKER Sister in charge of the Urology Investigations Unit at Pontefract Nominated by Manash Debbarma for keeping the department functioning in the face of shortages and increasing demand.

DAVID STEELE Community Staff Nurse with the Palliative Care at Home Team Nominated by Madeline Courtney for his compassion and respect when dealing with patients towards the end of their lives and support for team members.

THE PATHOLOGY CLINICAL SUPPORT TEAM at Pinderfields Nominated by Barbara Gummerson for taking forward major changes to the service, showing a huge amount of care and compassion.

2014/15 STARS

Nina Prasad Ward Clerk and Clerical Officer

Nominated by Brogan Foster who said she goes above and beyond her job role. Nina always receives high praise and gratitude from patients and is constantly trying to think of ways to improve the department for patients, visitors and staff.

Hayley lockwood Junior IT Project Manager

Nominated by Vanessa Atkinson, who praised Hayley’s commitment to delivering a high standard of service to community staff during a project to upgrade equipment.

Kathleen Wild Podiatrist

Nominated by colleagues Kate Brook and Christine Tolson after she stepped in to help a family who she came across on a home visit to ensure they were safe and supported.

Ben Barraclough Porter

Nominated by Susan Barker after he suggested improvements to the radiology waiting area at Dewsbury to improve privacy and dignity for patients.

The Access, Booking and Choice management team Nominated by their manager Rachael Cooper for the many improvements they had made to improve their service.

Ann Hargrave Respiratory Nurse Specialist

Nominated by colleague Jill Nicholls for her involvement in an innovative project to develop a ‘singing for breathing’ group to help people with respiratory problems control their breathing.

Traci Ann Shepherd Occupational Therapist

Nominated by her team leader Vicki Newton for giving up her own time to research and edit a newsletter for the team.

Janet Jackson Linen and Laundry Assistant

Nominated by Jane Rodger, PERT and Home Ventilation Service Team Leader for the work Janet does adapting mask headgear for patients who need long term non-invasive ventilation.

Helen Taylor Health Visitor

Nominated by Sam Sharp for providing a high standard of care with a smile on her face and radiating enthusiasm.

Dr John Lee Associate Specialist

Nominated by Michael Davidson for treating patients in the sexual health service with compassion, understanding and patience.

The Cardiac Rehabilitation Team Nominated by Dr Paul Brooksby for the high standard of care reflected in feedback in the national patient survey, PALS and the NHS Choices website.

Sue Radley Senior Sister

Nominated by Helen Green for her leadership and managerial skills in working across organisations to facilitate a very complex discharge and making sure the patient’s physical, psychological and social care needs were met.

A big thank you to our sponsors whose generous support has enabled this event to go ahead:

A special thank you to

Colleagues from Staff Engagement, Design and Print, I.T., Communications, Planning and Partnerships, Supplies, Finance and Organisational Development

for their support to make this event happen.

Our judges who spent time scoring nominations and visiting shortlisted nominees.

Colleagues who have provided support this evening to ensure the event runs smoothly.

And finally thank you to all our people at Mid Yorkshire who do a fantastic job every day and to all those who entered our Celebrating Excellence Awards this year.

Consort Healthcare

MY Staff Lottery

HCL Workforce Solutions

Ontex Healthcare

Engie

Simplyhealth

MY Charitable Funds

Allocate Software

Pontefract HospitalFriarwood Lane, Pontefract WF8 1PL

Pinderfields HospitalAberford Road, Wakefield WF1 4DG

Dewsbury and District HospitalHalifax Road, Dewsbury WF13 4HS

0844 811 8110 / 01924 541000

www.midyorks.nhs.uk

@MidYorkshireNHS

TheMidYorkshireHospitalsNHSTrust