Cbc Coursedesign Beautycare2

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    COURSE DESIGN

    COURSE TITLE : BEAUTY CARE

    NOMINAL DURATION : 1,100hours

    QUALIFICATION LEVEL : NC II

    COURSE DESCRIPTION : This course is designed to pursue a range ofoccupations associated with beauty care services.The program provides experience in customerservices such as shampooing, hand and foot spa,body massage, body scrub, facial treatment,manicuring, pedicuring and facial make-up

    ENTRY REQUIREMENTS:

    efore entering this course, the learner!

    "#$T be able to communicate effectively both orally

    and in written form "#$T be physically, emotionally, psychologically and

    mentally fit "#$T be able to perform basic mathematical

    computation

    Note to students!

    Because many chemical sprays and airborne pollutantsare found in this occupation, students are advised toconsult their physicians as to possible problems (i.e.,allergies, asthma, dermatitis, etc.) before enrolling.

    Competency ased Curriculum % &'#T( C')& NC II 1

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    COURSE STRUCTURE

    BASIC COMPETENCIES

    UNIT OFCOMPETENCY

    MODULE TITLE LEARNING OUTCOMENOMINAL

    DURATION*. +articipate in

    workplacecommunication

    +articipating inorkplaceCommunication

    btain and convey workplaceinformation

    Complete relevant work relateddocuments

    +articipate in workplace meetingand discussion

    /ours

    0. ork in a teamenvironment

    0.* orking in a Team&nvironment

    1escribe and identify team roleand responsibility in a team

    1escribe work as a team member

    2 /ours

    3. +ractice careerprofessionalism

    3.* +racticing Career+rofessionalism

    Integrate personal ob4ectives withorgani5ational goals

    $et and meet work priorities

    "aintain professional growth anddevelopment

    6 hours

    2. +racticeoccupationalhealth and safety

    2.* +racticingccupational /ealthand $afety+rocedures

    &valuate ha5ard and risksControl ha5ards and risks"aintain occupational health and

    safety awareness

    hours

    COMMON COMPETENCIES

    UNIT OF

    COMPETENCY

    MODULE TITLE LEARNING OUTCOME NOMINAL

    DURATION"aintain an effective

    relationship withclients7customers

    *.* "aintaining Client)elations

    "aintain a professional image

    "eet client7customer

    re8uirements

    uild credibility with

    customers7clients

    $tore manuals

    2 hours

    0. "anage ownperformance

    0.* "anaging wn+erformance

    +lan own workload"aintain 8uality of own

    performance&stablish credibility with

    customers7clients

    hours

    3. 'pply 8ualitystandards

    3.*'pplying 9uality$tandards

    'ssess client service needs'ssess own work&ngage in 8uality improvement

    hours

    2. "aintain a safe,clean, and efficientenvironment

    2.* orkplace /ygiene+rocedures 'nd'pplications

    :ollow hygiene proceduresIdentify and prevent hygiene risks

    6 hours

    Competency ased Curriculum % &'#T( C')& NC II 2

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    C. CORE COMPETENCIES

    UNIT OFCOMPETENCY

    MODULE TITLE LEARNING OUTCOMENOMINAL

    DURATION

    *. +erform +re and+ost eauty Care$ervices

    *.* +re 'nd +ost eautyCare $ervicing

    +repare tools, e8uipment,

    supplies and materials

    +repare client $tore tools, e8uipment, supplies

    and materials

    6; hours

    0. +erform ody$crub

    0.* ody $crub +repare Client

    $crub the ody $urface

    +erform :inal Checking and

    +olish outcome

    *; hours

    3. +erform /and $pa

    3.* /and $pa +repare the client prior to hand

    spa

    +erform /and $+ +erform post

    /and $+'

    *; hours

    2. +erform :oot $pa 2.* :oot $pa +repare the client prior to foot

    spa

    +erform :oot $+'

    +erform +ost :oot $pa 'ctivity

    *; hours

    . +erform ody"assage

    .* ody "assage +

    repare the clients prior to bodymassage

    "

    assage ody

    +

    erform +ost ody "assage

    *; hours

    6. +erform :acialTreatment

    6.* :acial Treatment 'ssess clients needs

    +erform face cleaning

    +erform actual treatment of the

    face

    +erform post treatment activity

    *;; hours

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    n-the-4ob-training

    Competency ased Curriculum % &'#T( C')& NC II 4

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    QUALIFICATION OF INSTRUCTORS/TRAINERS:

    "ust have undergone training on Training "ethodology Course"ust be a holder of National Certificate for eauty care NC II@"ust have at least two A0B years 4ob7industry experience

    *Optional: Only when required by the hiring institution

    )eference! T&$1' oard )esolution No. 0;;2-;3

    Competency ased Curriculum % &'#T( C')& NC II 5

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    Competency ased Curriculum % &'#T( C')& NC II 6

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    BASIC COMPETENCIES

    #NIT : C"+&T&NC( ! PARTICIPATE IN WORPLACE COMMUNICATION

    "1#>& TIT>& ! PARTICIPATING IN WORPLACECOMMUNICATIONS

    "1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudesre8uired to obtain, interpret and convey information inresponse to workplace re8uirements.

    N"IN'> 1#)'TIN !

    C&)TI:IC'T& >&&> ! NC II

    +)&)&9#I$IT& ! )eceive and )espond to workplace Communication

    SUMMARY OF LEARNING OUTCOMES:

    #pon completion of this module the students7 trainees will be able to!

    > *. btain and convey workplace information

    > 0. Complete relevant work related documents.

    > 3. +articipate in workplace meeting and discussion

    Competency ased Curriculum % &'#T( C')& NC II 7

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    LO 1. OBTAIN AND CONVEY WORPLACE INFORMATION.

    ASSESSMENT CRITERIA

    $pecific relevant information is accessed from appropriate sources&ffective 8uestioning and active listening and speaking are used to gather and

    convey information

    'ppropriate medium is used to transfer information and ideas'ppropriate non-verbal communication is used'ppropriate lines of communication with superiors and colleagues are identified

    and followed1efined work procedures for the location and storage of information are used+ersonnel interaction is carried out clearly and concisely

    CONTENTS

    +arts of speech$entence construction&ffective communication

    CONDITIONS

    The students7 trainees must be provided with the following!riting materials Apen D paperB)eferences AbooksB"anuals

    METHODOLOGIES

    ?roup discussionInteraction>ecture)eportorial

    ASSESSMENT METHODS

    ritten test+ractical performance testInterview

    Competency ased Curriculum % &'#T( C')& NC II 8

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    LO !. COMPLETE RELEVANT WOR RELATED DOCUMENTS.

    ASSESSMENT CRITERIA

    )anges of forms relating to conditions of employment are completed accuratelyand legiblyorkplace data is recorded on standard workplace forms and documents

    asic mathematical process is used for routine calculations&rrors in recording information on forms. 1ocuments are identified and rectified

    )eporting re8uirements to superior are completed according to enterpriseguidelines

    CONTENTS

    asic mathematicsTechnical writingTypes of forms

    CONDITIONS

    The students7trainees must be provided with the following!+aper+encils 7 ball pen)eference books"anuals

    METHODOLOGIES

    ?roup discussionInteraction>ecture

    ASSESSMENT METHODS

    ritten test+racticalE +erformance test

    Interview

    Competency ased Curriculum % &'#T( C')& NC II 9

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    LO ". PARTICIPATE IN WORPLACE MEETING AND DISCUSSION

    ASSESSMENT CRITERIA

    Team meetings are attended on timewn opinions are clearly expressed and those of others are listened to without

    interruption

    "eeting inputs are consistent with the meeting purpose and establish protocolsorkplace interaction are conducted in a courteous manner appropriate to cultural

    background and authority in the enterprise procedures9uestions about simple routine workplace procedures and matters concerning

    conditions of employment are asked and responded"eeting outcomes are interpreted and implemented

    CONTENTS

    $entence constructionTechnical writing)ecording information

    CONDITIONS

    The students7trainees must be provided with the following!+aper+encils7ball pen)eferences AbooksB"anuals

    METHODOLOGIES

    ?roup discussionsInteraction>ecture

    ASSESSMENT METHODS

    ritten test+ractical 7 performance testInterview

    Competency ased Curriculum % &'#T( C')& NC II 10

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    #NIT : C"+&T&NC( ! WOR IN A TEAM ENVIRONMENT

    "1#>& TIT>& ! WORING IN A TEAM ENVIRONMENT

    "1#>& 1&$C)I+T) ! This module covers the knowledge, skills, and attitudes

    re8uired to relate in a work based environment

    $#??&$T&1 1#)'TIN !

    9#'>I:IC'TIN >&&> ! NCII

    +)&)&9#I$IT& ! efore entering this module, the student must be able todemonstrate competencies in working with others

    SUMMARY OF LEARNING OUTCOMES:

    #pon completion of this module the students7 trainees will be able to!

    > *. 1escribe and identify team role and responsibility in a team

    > 0. 1escribe work as a team

    Competency ased Curriculum % &'#T( C')& NC II 11

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    LO !. DESCRIBE WOR AS A TEAM MEMBER

    ASSESSMENT CRITERIA

    'ppropriate forms of communication and interactions are undertaken'ppropriate contributions to complement team activities and ob4ectives were made

    )eporting using standard operating procedures followed1evelopment of team work plans based from role team were contributed

    CONTENTS

    Communication processTeam structure 7 team roles?roup planning and decision making

    CONDITIONS

    The students I trainees must be provided with the following!$+ of workplaceFob proceduresrgani5ation or external personnel

    METHODOLOGIES

    ?roup discussion7interactionCase studies$imulation

    ASSESSMENT METHODS

    bservation of work activitiesbservation through simulation or role playCase studies and scenarios

    Competency ased Curriculum % &'#T( C')& NC II 13

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    #NIT : C"+&T&NC( ! PRACTICE CAREER PROFESSIONALISM

    "1#>& TIT>& ! PRACTICING CAREER PROFESSIONALISM

    "1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudes inpromoting career growth and advancement, specificallyGto integrate personal ob4ectives with organi5ational goalsset and meet work priorities and maintain professionalgrowth and development.

    N"IN'> 1#)'TIN !

    C&)TI:IC'T& >&&> ! NC II

    +)&)&9#I$IT& ! NN&

    SUMMARY OF LEARNING OUTCOMES:

    #pon completion of this module, the trainee7student must be able to!

    > *. Integrate personal ob4ectives with organi5ational goals

    > 0. $et and meet work priorities

    > 3. "aintain professional growth and development

    Competency ased Curriculum % &'#T( C')& NC II 14

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    LO 1. INTEGRATE PERSONAL OB#ECTIVES WITH ORGANI$ATIONALGOALS

    ASSESSMENT CRITERIA

    +ersonal growth and work plans towards improving the 8ualifications set for

    professionalism are achievedIntra- and interpersonal relationship in the course of managing oneself based on

    performance evaluation is maintainedCommitment to the organi5ation and its goal is demonstrated in the performance

    of duties+ractice of appropriate personal hygiene is observedFob targets within key result areas are attained

    CONTENTS

    +ersonal 1evelopment-$ocial 'spects! Intra and Interpersonal 1evelopmentrgani5ational ?oals+ersonal /ygiene and +racticesCode of &thics

    CONDITIONS

    The students7 trainees must be provided with the following!orkplaceCode of &thicsrgani5ational ?oals/and outs and +1-$ocial 'spectsC1Hs, /$ tapes, transparencies

    METHODOLOGIES

    Interactive %lecture$imulation1emonstration$elf paced

    ASSESSMENT METHOD

    )ole playInterview

    ritten &xam

    Competency ased Curriculum % &'#T( C')& NC II 15

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    LO !. SET AND MEET WOR PRIORITIES

    ASSESSMENT CRITERIA

    Competing demands to achieve personal, team and organi5ational goals andob4ectives are prioriti5ed

    )esources are utili5ed efficiently and effectively to manage work priorities andcommitments

    +ractices and economic use and maintenance of e8uipment and facilities arefollowed as per established procedures

    Fob targets within key result areas are attained

    CONTENTS

    rgani5ational )'sork alues and &thical $tandardsCompany policies on the use and maintenance of e8uipment

    CONDITIONS

    The students7 trainees must be provided with the following!rgani5ational )'ork values and ethicsCompany policies and standards$ample 4ob targets>earning ?uidesC1Hs, /$ tapes, transparencies

    METHODOLOGIES

    Interactive lecture?roup 1iscussion$tructured 'ctivity1emonstration

    ASSESSMENT METHODS

    )ole playInterviewritten &xam

    Competency ased Curriculum % &'#T( C')& NC II 16

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    LO ". MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

    ASSESSMENT CRITERIA

    Training and career opportunities relevant to the 4ob re8uirements are identifiedand availed

    >icenses and7or certifications according to the re8uirements of the 8ualificationsare ac8uired and maintained

    :undamental rights at work including gender sensitivity are manifested7observedTraining and career opportunities based on the re8uirements of industry are

    completed and updated

    CONTENTS

    9ualification $tandards?ender and 1evelopment A?'1B $ensitivity+rofessionalism in the orkplace>ist of +rofessional >icenses

    CONDITION

    The students7 trainees must be provided with the following!

    9uality $tandards?'1 handoutsC1Hs, /$ tapes on +rofessionalism in the orkplace+rofessional >icenses samples

    METHODOLOGIES

    Interactive -lecture:ilm iewing)ole play7$imulation?roup 1iscussion

    ASSESSMENT METHOD

    1emonstrationInterviewritten exam

    Competency ased Curriculum % &'#T( C')& NC II 17

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    #NIT : C"+&T&NC( ! PRACTICE OCCUPATIONAL HEALTH AND SAFETYPROCEDURES

    "1#>& TIT>& ! PRACTICING OCCUPATIONAL HEALTH ANDSAFETY PROCEDURES

    "1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudesre8uired to comply with the regulatory and organi5ationalre8uirements for occupational health and safety such asidentifying, evaluating and maintaining / D $awareness.

    N"IN'> 1#)'TIN !

    C&)TI:IC'T& >&&> ! NCII

    +)&)&9#I$IT& ! NN&

    SUMMARY OF LEARNING OUTCOMES

    #pon completion of this module, the trainee7student must be able to!

    > *. Identity ha5ards and risks

    > 0. &valuate ha5ards and risks

    > 3. Control ha5ards and risks

    > 2. "aintain occupational health and safety awareness

    Competency ased Curriculum % &'#T( C')& NC II 18

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    LO 1. IDENTIFY HA$ARDS AND RISS

    ASSESSMENT CRITERIA

    orkplace ha5ards and risks are identified and clearly explained/a5ards7)isks and its corresponding indicators are identified in with the company

    proceduresContingency measures are recogni5ed and established in accordance with

    organi5ational procedures

    CONTENTS

    /a5ards and risks identification and controlrgani5ational safety and health protocolThreshold limit value AT>B/$ indicators

    CONDITIONS

    The students7 trainees must be provided with the following!

    orkplace++&>earning ?uides/and-outsrgani5ational $afety and /ealth +rotocol/$ IndicatorsThreshold >imit alue/a5ards7)isk Identification and Control

    C1Hs, /$ tapes, transparencies

    METHODOLOGIES

    Interactive -lecture$imulation$ymposium?roup 1ynamics

    ASSESSMENT METHOD

    $ituation 'nalysis

    Interview+ractical &xamritten &xam

    Competency ased Curriculum % &'#T( C')& NC II 19

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    LO !. EVALUATE HA$ARDS AND RISS

    ASSESSMENT CRITERIA

    Terms of maximum tolerable limits are identified based on threshold limit valuesAT>B

    &ffects of ha5ards are determined

    /$ issues and concerns are identified in accordance with workplacere8uirements and relevant workplace /$ legislation

    CONTENTS

    T> table+hil /$ $tandards&ffects of ha5ards in the workplace&rgonomics&?? )egulations

    CONDITIONS

    The students7trainees must be provided with the following!

    /and outs on+hil. /$ $tandards&ffects of ha5ards in the workplace&rgonomics&?? regulationsT> TableC1Hs, /$ tapes, transparencies

    METHODOLOGIES

    Interactive -lecture$ituation 'nalysis$ymposium:ilm viewing?roup 1ynamics

    ASSESSMENT METHOD

    Interviewritten &xam

    $imulation

    Competency ased Curriculum % &'#T( C')& NC II 20

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    LO ". CONTROL HA$ARDS AND RISS

    ASSESSMENT CRITERIA

    /$ procedures for controlling ha5ards and risk are strictly followed+rocedures in dealing with workplace accidents, fire and emergencies are

    followed in accordance with the organi5ationHs /$ policies+ersonal protective e8uipment is correctly used in accordance with organi5ationHs

    /$ procedures and practices+rocedures in providing appropriate assistance in the event of workplace

    emergencies are identified in line with the established organi5ational protocol

    CONTENTS

    $afety )egulationsClean 'ir 'ct&lectrical and :ire $afety Codeaste management1isaster +reparedness and "anagementContingency "easures and +rocedures

    CONDITIONS

    The students7trainees must be provided with the following!$afety )egulationsClean 'ir 'ct&lectrical and :ire $afety Codeaste management1isaster +reparedness and "anagement

    Contingency "easures and +rocedures/$ +ersonal )ecords++&C1Hs, /$ tapes, transparencies

    METHODOLOGIES

    Interactive -lecture$ymposium:ilm iewing?roup 1ynamics$elf pace

    ASSESSMENT METHOD

    rittenInterviewCase7$ituation 'nalysis$imulation

    Competency ased Curriculum % &'#T( C')& NC II 21

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    LO %. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

    ASSESSMENT CRITERIA

    +rocedures in emergency related drill are strictly followed in line with theestablished organi5ation guidelines and procedures

    /$ personal records are filled up in accordance with workplace re8uirements++& are maintained in line with organi5ation guidelines and procedures

    CONTENTS

    perational health and safety procedure, practices and regulations&mergency-related drills and training

    CONDITIONS

    The students7trainees must be provided with the followingorkplace++&/$ personal recordsC1Hs, /$ tapes, transparencies/ealth record

    METHODOLOGIES

    Interactive -lecture$imulation$ymposium:ilm iewing

    ?roup 1ynamics

    ASSESSMENT METHOD

    1emonstrationInterviewritten &xam+ortfolio 'ssessment

    Competency ased Curriculum % &'#T( C')& NC II 22

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    Competency ased Curriculum % &'#T( C')& NC II 23

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    COMMON COMPETENCIES

    #NIT : C"+&T&NC( ! "'INT'IN 'N &::&CTI& )&>'TIN$/I+ IT/C>I&NT$7C#$T"&)$

    "1#>& TIT>& ! MAINTAINING CLIENT RELATIONS

    "1#>& 1&$C)I+T) : This module covers the knowledge, skills andattitudes re8uired in building and maintaining aneffective relationship with clients, customers and thepublic. It involves maintaining professional image,meeting clientHs re8uirements, and building credibilitywith customers

    N"IN'> 1#)'TIN !

    +)&)&9#I$IT&:

    NN&

    SUMMARY OF LEARNING OUTCOMES!

    #pon completion of the module the trainees7students should be able to!

    > *. "aintain a professional image

    > 0. "eet client7customer re8uirements

    >3. uild credibility with customers7clients

    Competency ased Curriculum % &'#T( C')& NC II 24

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    LO 1. MAINTAIN A PROFESSIONAL IMAGE

    ASSESSMENT CRITERIA

    #niform and personal grooming is maintained in accordance with establishedpolicies and procedures

    $tance, posture, body language, and other personal presence is maintainedaccording to re8uired standards

    isible work area is kept tidy and uncluttered&8uipment are stored according to assignment re8uirements

    CONTENTS

    $tance+ostureody language?rooming$tanding orders

    Company policy and procedures

    CONDITIONS

    $tudents7trainees must be provided with the following!

    'ccess to workplace location or simulated workplace environment"aterials relevant to the unitCompany policy and procedures

    METHODOLOGY

    >ecture1iscussion?roup work

    ASSESSMENT METHOD:

    Interview1emonstration with 9uestioning

    Competency ased Curriculum % &'#T( C')& NC II 25

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    LO !. MEET CLIENT/CUSTOMER REQUIREMENTS

    ASSESSMENT CRITERIA

    'ssignment instructions and post orders are identified and understood according tostandard procedures

    $cope to modify instructions7orders is accomplished in light of changed situationsClient re8uirements are met according to the assignment instructionsChanges to clientHs needs and re8uirements are monitored and appropriate action is

    taken'll communication with the client or customer is cleared and complied with

    assignment re8uirements

    CONTENTS

    'ssignment instructions+ost orders)eviewing assignment instructions

    1iscussion techni8ues with client7customerImplementing re8uired changes)eferral to appropriate employer7personnelClarification of client needs and instructions

    CONDITION

    $tudents7trainees must be provided with the following!

    'ccess to workplace location or simulated workplace environment"aterials relevant to the unitCompany policy and procedures

    'ssignment instruction

    METHODOLOGY

    >ecture1iscussion?roup work

    ASSESSMENT METHOD:

    1emonstration with 8uestioning

    Competency ased Curriculum % &'#T( C')& NC II 26

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    LO": BUILD CREDIBILITY WITH CUSTOMERS/CLIENTS

    ASSESSMENT CRITERIA

    Client expectations for reliability, punctuality and appearance are adhered to+ossible causes of client7customer dissatisfaction is identified, dealt with andrecorded according to employer policy

    Client is fully informed of all relevant security matters in a timely manner andaccording to agreed reporting procedures

    CONTENTS

    Interpersonal skills

    Customer service skills

    Telephone eti8uette

    "aintaining records

    CONDITION

    $tudents7trainees must be provided with the following!

    Company policy and procedures manual'ppropriate tools and materials relevant to the unit'ccess to workplace location or simulated workplace environment

    METHODOLOGY

    >ecture1iscussion?roup work

    ASSESSMENT METHOD

    Interview1emonstration with 9uestioning

    Competency ased Curriculum % &'#T( C')& NC II 27

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    #NIT : C"+&T&NC( ! "'N'?& N +&):)"'NC&

    "1#>& TIT>& ! MANAGING OWN PERFORMANCE

    "1#>& 1&$C)I+T) ! This unit covers the knowledge, skills and attitudesre8uired in effectively managing own workload and8uality of work

    N"IN'> 1#)'TIN !

    +)&)&9#I$IT& : NN&

    SUMMARY OF LEARNING OUTCOMES!

    #pon completion of the module the trainees7students should be able to!

    >.. *. +lan own workload>.. 0. "aintain 8uality of own performance

    >. .3 &stablish credibility with customers7clients

    Competency ased Curriculum % &'#T( C')& NC II 28

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    LO 1. PLAN OWN WORLOAD

    ASSESSMENT CRITERIA

    Tasks are accurately identified according to instructionsork plans are developed according to assignment re8uirements and employer

    policy+riority and timelines are allocated to each taskTasks deadlines are known and complied with whenever possibleork schedules are known and completed according to agreed time frames

    CONTENT

    'ssignment instructionserbal instructions+olicy documents1uty statements$elf assessment

    1aily taskseekly tasks)egularly or irregularly occurring tasks'llocating priority and timelines

    CONDITIONS: $tudent 7 trainees must be provided with the following!

    Task listork schedules'ssignment instructions

    METHODOLOGY

    >ecture1iscussion)ole play

    ASSESSMENT METHOD

    Interview1emonstration with 8uestioningritten report

    Competency ased Curriculum % &'#T( C')& NC II 29

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    LO!: MAINTAIN QUALITY OF OWN PERFORMANCE

    ASSESSMENT CRITERIA

    +ersonal performance continually monitored against agreed performance standards'dvice and guidance sought when necessary to achieve or maintain agreed

    standards?uidance from management applied to achieve or maintain agreed standards

    $tandard of work clarified and agreed according to employer policy andprocedures

    CONTENT

    "onitoring personal performance1etermining performance standardsInterpreting work standards9uality of work

    CONDITIONS

    9uality procedures manual&valuation report forms>ogbooksperational manual'ssessment instruments

    METHODOLOGY

    >ecture1iscussion

    )ole play

    ASSESSMENT METHOD

    Interviewritten report

    Competency ased Curriculum % &'#T( C')& NC II 30

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    LO": ESTABLISH CREDIBILITY WITH CUSTOMERS/CLIENTS

    ASSESSMENT CRITERIA

    Client expectations for reliability, punctuality and appearance are adhered to+ossible causes of client7customer dissatisfaction is identified, dealt with and

    recorded according to employer policyClient is fully informed of all relevant security matters in a timely manner and

    according to agreed reporting procedures

    CONTENTS

    Interpersonal skills

    Customer service skills

    Telephone eti8uette

    "aintaining records

    CONDITION

    $tudents7trainees must be provided with the following!

    Company policy and procedures manual'ppropriate tools and materials relevant to the unit'ccess to workplace location or simulated workplace environment

    METHODOLOGY

    >ecture1iscussion?roup work

    ASSESSMENT METHOD

    Interview1emonstration with 9uestioning

    Competency ased Curriculum % &'#T( C')& NC II 31

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    #NIT : C"+&T&NC( ! 'pply 9uality $tandards

    "1#>& TIT>& ! APPLYING QUALITY STANDARDS

    "1#>& 1&$C)I+T) ! This module covers the knowledge, skills, andattitudes needed to apply 8uality standards in theworkplace. It includes application of relevantprocedures and other client re8uirements

    N"IN'> 1#)'TIN !

    +)&)&9#I$IT& ! NN&

    SUMMARY OF LEARNING OUTCOMES!

    #pon completion of the module the trainees7students should be able to!

    >.. *. 'ssess client service needs

    >.. 0. 'ssess own work

    >. .3 &ngage in 8uality improvement

    Competency ased Curriculum % &'#T( C')& NC II 32

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    LO 1. ASSESS CLIENT SERVICE NEEDS

    ASSESSMENT CRITERIA

    ork instruction is obtained and work is carried out in accordance with standardoperating procedures

    Client needs are evaluated base on workplace standards and specifications

    $alon services is analy5ed against clients needs$alon services are explained and consulted with the client:aults on clients and any identified causes are recorded and7or reported to the

    supervisor concerned in accordance with workplace proceduresClientHs profile and service extended to them are documented in accordance with

    workplace procedures

    CONTENT

    Communication skillsClient relation

    $alon services1ocumentation procedures/andling of complaints

    CONDITIONS:$tudent 7 trainees must be provided with the following!

    ffice supplies:orms>og book

    METHODOLOGY

    >ecture1iscussion/ands on)ole play

    ASSESSMENT METHOD

    Interviewritten1emonstration with 8uestioning

    LO!: ASSESS OWN WOR

    Competency ased Curriculum % &'#T( C')& NC II 33

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    ASSESSMENT CRITERIA

    1ocumentation relative to 8uality within the company is identified and useCompleted work is checked against workplace standards relevant to the tasks

    undertaken&rrors are identified and improved onInformation on the 8uality and other indicators of individual performance is recorded

    in accordance with workplace proceduresIn cases of deviations from specific 8uality standards, causes are documented and

    reported in accordance with the workplace standards operating procedures:eedback is collected and analy5ed base on re8uired 8uality standards

    CONTENT

    1ocumentationorkplace 8uality standards:eedback$elf assessment proceduresFob analysis

    CONDITION

    ffice supplies:orms>og book

    METHODOLOGY

    >ecture1iscussion/ands on

    ASSESSMENT METHOD

    Interviewritten report

    Competency ased Curriculum % &'#T( C')& NC II 34

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    LO": ENGAGE IN QUALITY IMPROVEMENT

    ASSESSMENT CRITERIA

    +rocess improvement procedures are participated in relative to workplaceassignment

    ork is carried out in accordance with process improvement procedures+erformance of operation or 8uality of product of service to ensure client satisfaction

    is monitored

    CONTENT

    $ervice processes and proceduresClient service&nvironmental regulationsNew trends and technology awarenessTransparent managementork values

    CONDITIONS! $tudent 7 trainees must be provided with the following!

    ffice supplies:orms>og book9uality standard manual

    METHODOLOGY

    >ecture1iscussion

    ASSESSMENT METHOD

    Interviewritten report

    Competency ased Curriculum % &'#T( C')& NC II 35

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    #NIT : C"+&T&NC( ! "'INT'IN ' $':&, C>&'N 'N1 &::ICI&NT) &NI)N"&NT

    "1#>& TIT>& ! WORPLACE HYGIENE PROCEDURES ANDAPPLICATIONS

    "1#>& 1&$C)I+T) ! This module deals with the skills and knowledgere8uired to follow key hygiene procedures whichapply in salon establishments.

    .N"IN'> 1#)'TIN :

    +)&)&9#I$IT& : NN&

    SUMMARY OF LEARNING OUTCOMES

    #pon completion of the module the trainees7students must be able to!

    > *. :ollow hygiene procedures

    > 0. Identify and prevent hygiene risks

    Competency ased Curriculum % &'#T( C')& NC II 36

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    LO 1. FOLLOW HYGIENE PROCEDURESASSESSMENT CRITERIA

    :ollow workplace hygiene procedures in accordance with salon standards and legalre8uirements

    /andle and store all items according to salon re8uirements

    CONTENT

    >aundry)egular hand washing'ppropriate and clean clothing$afe handling disposal of linen and laundry'ppropriate handling and disposal of garbage

    Cleaning and saniti5ing procedures+ersonal hygiene

    CONDITIONS: $tudents 7 trainees must be provided with the followingG

    )elevant products, materials and e8uipment

    METHODOLOGY

    >ecture1iscussion

    /ands on

    ASSESSMENT METHOD

    Interviewritten1emonstration with 8uestioning

    Competency ased Curriculum % &'#T( C')& NC II 37

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    LO!: IDENTIFY AND PREVENT HYGIENE RISS

    ASSESSMENT CRITERIA

    Identify potential hygiene risks promptlyTake action to minimi5e or remove the risk within the scope of individual

    responsibility and in accordance with salon and legal re8uirements)eport hygiene risks beyond the control of individual staff members immediatelyto the appropriate person for follow up

    CONTENT

    acterial and other contamination arising from poor handling of salon products$torage at incorrect temperature+oor personal hygiene practices+oor work practice

    Inappropriate cleaning practicesContaminated wastes'uditing staff skills and providing training&nsuring policies and procedures'uditing of incidents:ollowing up of actions

    CONDITION! $tudents 7 trainees must be provided with the following&

    )elevant products, materials and e8uipment

    METHODOLOGY

    >ecture1iscussion/ands on

    ASSESSMENT METHOD

    Interviewritten reportdemonstration with 8uestioning

    Competency ased Curriculum % &'#T( C')& NC II 38

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