CATS FAQ

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CATSFAQS

Please refer to this before submitting a remedy ticket. If your question is not answered below, please

submit a remedy to Engineering Applications Support Group.

CONTENTS

SECURITY .................................................................................................................................................................................. 3

1. Missing box of mark numbers on Build Team screen .................................................................................................. 3

Solution: Add user to AD group GENMILLS\ROLE_ENGINEERING_CATS ................................................................. 3

2. For all of the following errors, security roles are missing See 2a or 2b for Solutions ................................................. 3

Error when processing your request .................................................................................................................................... 3

Missing Universal Worklist, Time Sheet Recording or CATS Reporting tabs in the portal ..................................... 3

Error Message: You do not have the appropriate permissions to create a project in SAP.............................................. 4

Error Message: You do not have access to SAP at this time. .......................................................................................... 4

Solution: Assign appropriate SAP roles and AD groups based on their job responsibility (see lists below) ....................... 4

2a. Active Directory Roles:...................................................................................................................................................... 4

2b. SAP Roles: ......................................................................................................................................................................... 5

USER SETUP .............................................................................................................................................................................. 6

1. User receives error 'Data entry profile ESS does not exist ............................................................................................ 6

Solution: Add CVR parameter to users profile .................................................................................................................... 6

2. No rows to enter time in Time Sheet Recording tab ....................................................................................................... 8

Solution: Change users resolution to 1024x768 or above ................................................................................................. 8

3. Correct Activity Type Not Defaulting on Worklist ........................................................................................................ 8

Solution: Add or Correct CVR parameter to users profile ................................................................................................... 8

PROJECT SETUP ....................................................................................................................................................................... 9

1. User unable to enter time against a specific project mark number; Error message "Enter a work center and a plant" ... 9

Solution: Add work center and plant to the network activity in CJ20N. ............................................................................. 9

2. Invalid Information Error ............................................................................................................................................. 10

Solution: Verify that all of the data entered into CMT is current, valid and correct. ......................................................... 10

3. Mark number doesn't appear in employees work list .................................................................................................... 11

Solution: Contact CIA or project Manager to Create/Enable the Mark Number ............................................................... 11

4. User Does not have any Projects in Worklist ............................................................................................................... 11

Solution: Confirm user is assigned to projects in CMT .................................................................................................... 11

5. Error "MRP controller PRS does not exist in plant XX (check entry)" when Creating Project in CMT ...................... 11

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Solution: Send email to "SCSAP COE" mailbox (supply chain logistics planning) to have them create the MRP

controller in the appropriate plant. ..................................................................................................................................... 11

6. Incorrect approver assigned to time card ...................................................................................................................... 11

Solution: Depends on issue; see detail below ................................................................................................................... 11

User does not have the correct cost center/org hierarchy ................................................................................................... 11Confirm WBS element is set up as Capital Mark Number ................................................................................................ 12

DATA ENTRY .......................................................................................................................................................................... 12

1. This time sheet contains errors. You cannot save. Create a master record for (cost center)/(activity)....................... 12

Solution: Verify User has Entered Correct Cost Center and Activity Type...................................................................... 12

2. Invalid Time Card EntriesSTEUS Error Message .................................................................................................... 12

Solution: Delete and recreate affected time card entries ................................................................................................... 13

SYSTEM SETUP ...................................................................................................................................................................... 14

1. Time going against the wrong cost center .................................................................................................................... 14Solution: Check type of time (ENG versus ENGOFF) and project type (Expense versus Capital) to Make Sure Correct

Entries are Being Made ...................................................................................................................................................... 14

2. Price not Set .................................................................................................................................................................. 14

Solution: Use transaction SE16 to confirm the cost center has an associated value. ........................................................ 14

PROCESS ISSUES .................................................................................................................................................................... 15

1. CATS Time not showing up in Capital Project ............................................................................................................ 15

Solution: Confirm time has been approved ....................................................................................................................... 15

2. Empty list in Universal Worklist Tab ........................................................................................................................... 16

Solution: Click the Expand Tray icon (highlighted below) ............................................................................................... 16

ADMINISTRATION ................................................................................................................................................................. 16

1. Cleaning up Old Unreleased Time ................................................................................................................................ 17

Directions for clearing unreleased time: ............................................................................................................................ 17

2. Reports used to Verify CATS Time ............................................................................................................................. 17

3. Add/Maintain Responsible Person................................................................................................................................ 18

MISCELLANEOUS .................................................................................................................................................................. 18

1. User is locked out by their own ID ............................................................................................................................... 18

Solution: Close out all SAP related windows, including SAP portal for 20 Minutes ........................................................ 18

2. Approver of Time is no Longer With Company ........................................................................................................... 18

Solution: Correct Responsible Person for project in CMT. System will correct all entries overnight............................. 18

3. CATS email: ................................................................................................................................................................. 18

Solution: There is no solve ................................................................................................................................................ 18

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SECURITY

1. MISSING BOX OF MARK NUMBERS ON BUILD TEAMSCREENSOLUTION:ADD USER TO AD GROUP GENMILLS\ROLE_ENGINEERING_CATS

2. FOR ALL OF THE FOLLOWING ERRORS,SECURITY ROLES ARE MISSINGSEE 2A OR 2B FOR SOLUTIONSERROR WHEN PROCESSING YOUR REQUEST

MISSING UNIVERSAL WORKLIST,TIME SHEET RECORDINGOR CATSREPORTINGTABS IN THE PORTAL

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ERROR MESSAGE: YOU DO NOT HAVE THE APPROPRIATE PERMISSIONS TO CREATE A PROJECT IN SAP.

ERROR MESSAGE: YOU DO NOT HAVE ACCESS TO SAP AT THIS TIME.

SOLUTION:ASSIGN APPROPRIATE SAP ROLES AND ADGROUPS BASED ON THEIR JOB RESPONSIBILITY (SEE LISTS BELOW)

Remember that a user can have more than one of the following responsibilities. Contact your LSA to verify that you have all

of the necessary roles for your responsibilities.

2A.ACTIVE DIRECTORY ROLES:

Active Directory roles can also be assigned by the LSA sending a ticket to security or by the user directly using the following

link. The LSA will have to tell the user which roles need to be requested.

LINK: http://gmicorporate.genmills.com/informationsystems/adgroupmanagement/default.aspx?action=3

Click Access then Request access to a security group
http://gmicorporate.genmills.com/informationsystems/adgroupmanagement/default.aspx?action=3http://gmicorporate.genmills.com/informationsystems/adgroupmanagement/default.aspx?action=3

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Enter the AD group into which user needs to be added:

2B.SAPROLES:

The LSA can assign the SAP roles based on the lists below and the users job function.

Time Card User

CUP Tool - ZGMI_CATS_END_USER_CATS001

SAP (ERP) - ZER100_COS_CATS_TIME_END_USER

AD Group - SAPEP_COS_CATS_TIME_END_USER_PTP

Time Approver

CUP Tool - ZGMI_CATS_TIME_APPR_CATS002

SAP (ERP) - ZER100_COS_CAPITAL_PROJECT_ENG

SAP (ERP) - ZER600_PUR_CATS_PROJ_APPROVER

SAP (ERP) - ZER100_COS_CATS_TIME_END_USER

SAP (ERP) - ZER100_COS_CATS_TIME_APPROVER

AD Group - SAPEP_COS_CATS_TIME_END_USER_PTP

AD Group - SAPEP_ER_BASIC_SAP_MENU_EMPLOYEES_PTP

AD Group - SAPEP_ZGMI_BASIC_UWL_EMPLOYEES

Financial Reporting

CUP Tool - ZGMI_CATS_GENERAL_USER_CATS001

SAP (ERP) - ZER100_COS_CATS_TIME_REPORTINGSAP (EWP) - ZEW_BEX_BASIC_ACCESS

SAP (EWP) - ZGMI_BASIC_ACCESS

SAP(EWP) - ZEW_CATS_GENERAL_USER

SAP(EWP) - ZEW_CATS_STD_MENU_B170

AD Group - SAPEP_EW_BI_CATS_REPORTING_PTP

Project Manager

SAP (ERP) - ZER100_COS_CAPITAL_PROJECT_ENG

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SAP (ERP) - ZER100_COS_CAPITAL_PROJECTS

Here is another way of viewing permission - List of SAP Roles Needed by Job Function

CIA

ZER100_COS_BDC_PROJECTS

ZER300_FIN_PROJ_REPORTINGZER100_COS_CAPITAL_PROJECTS

ZER100_COS_CATS_TIME_ADMIN

ZER100_COS_CATS_TIME_APPROVER

ZER100_COS_CATS_TIME_END_USER

ZER100_COS_CATS_TIME_REPORTING

ZER100_COS_CATS_TIME_TRANSFER

CUP: ZGMI_CATS_TIME_ADMIN_CATS003

PTM

ZER100_COS_CAPITAL_PROJECTS




ZER600_PUR_CATS_PROJ_APPROVER

CUP: ZGMI_CATS_TIME_ADMIN_CATS003

PM

ZER100_COS_CAPITAL_PROJECT_ENG




Engineer

ZER100_COS_CATS_TIME_END_USERZER100_COS_CATS_TIME_APPROVER


CUP: ZGMI_CATS_END_USER_CATS001

CUP: ZGMI_CATS_TIME_APPR_CATS002

Finance


CUP: ZGMI_CATS_GENERAL_USER_CATS001

USERSETUP

1. USER RECEIVES ERROR 'DATA ENTRY PROFILE ESSDOES NOT EXISTSOLUTION:ADD CVR PARAMETER TO USERS PROFILE

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In SAP click in upper left address bar, enter /nsu3and click on green checkmark

Click on Parameters tab and navigate down to the first empty field. Enter the Parameter ID and Parameter Value

information highlighted below Click on the Saveicon at top of screen.

Engineers should have the parameter set to ZENG_ACT.

Administrators using the $40/hour rate should add the parameter value ZENG_ADM.

Note that Short Descriptionfield will auto populate.

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2. NO ROWS TO ENTER TIME IN TIME SHEET RECORDING TABSOLUTION: CHANGE USERS RESOLUTION TO 1024X768 OR ABOVE

The user logs into portal, selects time sheet recording, and doesnt see any rows to enter time.

Cause: The users resolution is set to something less than 1024x768

3. CORRECT ACTIVITY TYPE NOT DEFAULTING ON WORKLISTSOLUTION:ADD OR CORRECT CVR PARAMETER TO USERS PROFILE

In SAP click in upper left address bar, enter /nsu3and click on green checkmark

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Click on Parameters tab and navigate down to the first empty field. Enter the Parameter ID and Parameter Value

information highlighted below Click on the Saveicon at top of screen.

Engineers should have the parameter set to ZENG_ACT.

Administrators using the $40/hour rate should add the parameter value ZENG_ADM.

Note that Short Descriptionfield will auto populate.

PROJECTSETUP

1. USER UNABLE TO ENTER TIME AGAINST A SPECIFIC PROJECT MARK NUMBER;ERROR MESSAGE"ENTER A WORK CENTER AND A PLANT"

SOLUTION:ADD WORK CENTER AND PLANT TO THE NETWORK ACTIVITY IN CJ20N.

Cause: Network activity is not set up correctly in CJ20N.

Correct CJ20N setup -

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Incorrect CJ20N setup

2. INVALID INFORMATION ERRORSOLUTION:VERIFY THAT ALL OF THE DATA ENTERED INTO CMT IS CURRENT,VALID AND CORRECT.

If you are unable to determine what piece of data is invalid, create a Remedy ticket with a screenshot of the error message

and send it to the Engineering Applications Support group.

Cause: Invalid data was entered into CMT/SAP.

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3. MARK NUMBER DOESN'T APPEAR IN EMPLOYEES WORK LISTSOLUTION:CONTACT CIA OR PROJECT MANAGER TO CREATE/ENABLE THE MARK NUMBER

Here are some OPLs that they can use:

Cause: Mark numbers must be created, enabled and then assigned on an individual basis. One or more of these

steps did not occur for your mark number

Enable Mark Number OPL:https://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-

Enable-Mark-Numbers.docx

Assign Mark Number OPL:https://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-

Assign-Mark-Numbers-OPL.docx

If these OPLs do not solve the problem, send a remedy ticket to the Engineering Applications Support group.

4. USER DOES NOT HAVE ANY PROJECTS IN WORKLISTSOLUTION: CONFIRM USER IS ASSIGNED TO PROJECTS IN CMT

If the user is assigned to projects in CMT and still does not have any projects in their worklist, submit a Help

Desk Ticket.

5. ERROR "MRPCONTROLLER PRSDOES NOT EXIST IN PLANT XX(CHECK ENTRY)"WHEN CREATINGPROJECT IN CMT

SOLUTION:SEND EMAIL TO "SCSAPCOE"MAILBOX (SUPPLY CHAIN LOGISTICS PLANNING)TO HAVE THEM CREATE THE

MRP CONTROLLER IN THE APPROPRIATE PLANT.

Once the MRP controller has been created, the project can be created in CMT.

6. INCORRECT APPROVER ASSIGNED TO TIME CARDSOLUTION: DEPENDS ON ISSUE;SEE DETAIL BELOW

After the time card is released for approval and placed into status 20 in CATSDB (field STATUS), the time card record is

processed to assign approvers by the ZCARCATSAP program on a nightly basis. This is a shared program that processes all

time cards (internal, external, capital, expense). Here are some common reasons why the ZCARCATSAP may assign the

wrong approver:

USER DOES NOT HAVE TH E CORRECT COST CENTER/ORG HIERARCHY
https://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Enable-Mark-Numbers.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Enable-Mark-Numbers.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Enable-Mark-Numbers.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-Assign-Mark-Numbers-OPL.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-Assign-Mark-Numbers-OPL.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-Assign-Mark-Numbers-OPL.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-Assign-Mark-Numbers-OPL.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Time-Assign-Mark-Numbers-OPL.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Enable-Mark-Numbers.docxhttps://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-Enable-Mark-Numbers.docx

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This can be checked with the PA20 transaction. HR data is updated from HRP on a weekly basis, and all changes to org

hierarchy & personnel records should be initiated by HR (except the 315 record, which is maintained by Engineering

Support).

CONFIRM WBS ELEMENT IS SET UP AS CAPITAL MARK NUMBER

If the time card entry is for capital time (activity type ENG), but it is being assigned to the users org supervisor for approval,

there may be a problem with the WBS element setup. Check the WBS element with CJ03 or CJ20N to verify that the WBS

element is setup as a Capital Mark Number (see screen shots for an example).

DATAENTRY

1. THIS TIME SHEET CONTAINS ERRORS. YOU CANNOT SAVE. CREATE A MASTER RECORD FOR (COSTCENTER)/(ACTIVITY)

SOLUTION: VERIFY USER HAS ENTERED CORRECT COST CENTER AND ACTIVITY TYPEIf both the cost center and activity type are correct, create a remedy ticket with a screenshot that will be sent to the SAP

Projects Orders team.

Cause: Your cost center hasn't been set up for the activity type that you used (ENG/ENGADM/ENGOFF).

2. INVALID TIME CARD ENTRIESSTEUSERROR MESSAGE

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SOLUTION: DELETE AND RECREATE AFFECTED TIME CARD ENTRIES

A CATS Approver may encounter an error message that states System error: STEUS when try to save an approved time

card entry in the CAPS transaction (see first screen shot below). This error is generated when the time card entry being

approved is invalid. To date, the only time this has occurred is when the Activity (i.e. mark number) to which the time card

entry was made was deleted after the time card entry was released for approval but before the entry was approved.

NOTE: This can be verified by using the CAT2 transaction (only Admins have this transaction) to view the time card entry in

question. The time card entry when viewed in CATS should have four asterisks (****) in the Activity field (see second screen

shot below).

The affected time card entries must be deleted and re-created by the user. Once this is done, the system will re-generate a

workflow item for the approver to approve the new time card entries.

STEUS Error:

CAT2 invalid time card example:

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SYSTEMSETUP

1. TIME GOING AGAINST THE WRONG COST CENTERSOLUTION: CHECK TYPE OF TIME (ENGVERSUS ENGOFF)AND PROJECT TYPE (EXPENSE VERSUS CAPITAL)TO MAKE

SURE CORRECT ENTRIES ARE BEING MADEIf the project is a capital project and the time being entered is ENG, the time should be charged against the responsible cost

center for the WBS element of the project.

If the project is a capital project and the time being entered is ENGOFF, the time should be charged against the cost center

of the employee.

If the project is an expense project, the time should be charged against the cost center of the employee. NOTE: Only

ENGOFF time should be charged against expense projects.

2. PRICE NOT SETSOLUTION: USE TRANSACTION SE16TO CONFIRM THE COST CENTER HAS AN ASSOCIATED VALUE.

Enter SE16 in the command field and press enter.

Enter CSSL in the table name and press enter.

Enter the cost center in question and click the execute button.

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Confirm there is an entry in the table for each activity type (typically ENG and ENGOFF) for the current fiscal year.

If there are no entries, enter a Help Desk ticket requesting the cost center be set up in KP26 for the fiscal year. You will

need to provide the Help Desk with the cost center, activity type(s) and rate. Have the ticket assigned to the Projects

Orders Team.

PROCESSISSUES

1. CATSTIME NOT SHOWING UP IN CAPITAL PROJECTSOLUTION: CONFIRM TIME HAS BEEN APPROVED

Only approved time will settle to the project. Confirm time is in approved status (status code 30) using transaction CADO.

All CATS approvers have access to this transaction.

Enter Personnel Number for person who has time in question. Click in the Personnel Number field then click the detail

button to search for a personnel number by name.

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Select a radio button for reporting period to narrowthe time period in which to search.

Execute transaction.

Time should be in a status 30 to be settled to a project.

2.

EMPTY LIST IN UNIVERSAL WORKLIST TABProblem: The user clicks on worklist and sees an empty list.

SOLUTION:CLICK THE EXPAND TRAY ICON (HIGHLIGHTED BELOW)

If the worklist is collapsed the user will see the following:

Click on the Expand Tray icon (highlighted below) to display the contents of the UWL.

ADMINISTRATION

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1. CLEANING UP OLD UNRELEASED TIMEUse transaction CAT2 to clean up old time for each person with outstanding time. Transaction CADO can be used to find old

time. If the time is to be zeroed out go onto each line and change the actual numberto zero. Do not add a new row with a

zero. Since this time was unreleased you do not release it after you enter zerojust click save.

In the event that the following error message is shown when trying to change time to 0 you must first go into CJ20N andcomplete a resource assignment (reassign that individual to the project listed CTRL F11). Then go back to CAT2, remove

and save the time. Once it has been saved go back into CJ20N and remove that resource assignment.

DIRECTIONS FOR CLEARING UNRELEASED TIME:

Use transaction CADO with variant CHK OPEN HRS to find unreleased time. The report that runs will showthe number of

hours that are not released.

Next, go into transaction CAT2.

1. Enter the date listed into the Key Date field2. Enter the personnel number for an employee with unreleased time3. Click the pencil to go into the time card4. Change the number of hours on that given date to zero and click enter (the total hour may be all on one line or split

across multiple lines for that date)

5. Click the Save iconIn the event you try and change one and it gives you an error that the project is closed, make a note of that entry and

contact the Help Desk (send request to Projects Orders team) to do further research into that item.

2. REPORTS USED TO VERIFY CATSTIMEThe following transactions can be used to verify time in CATS.

Time that has not yet been approved

CADOLists all time entered by employee and current statusProject Costs Time shows after it has been transferred via CAT5/CAT7

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ZFICATSUMShows all time ZFIRCLOSShow all time capitalized and assets created S_ALR_87013542Shows all costs of a project (Actual, commitments, total & plan) ZFIPROJCost Detail & Cost Summary Reports

3. ADD/MAINTAIN RESPONSIBLE PERSONSolution: This is done by the Master Data Team and coordinated by Maureen Bjerkenas. If a new responsible person

(project manager) is required, contact Maureen.

MISCELLANEOUS

1. USER IS LOCKED OUT BY THEIR OWN IDSOLUTION:CLOSE OUT ALL SAP RELATED WINDOWS,INCLUDING SAP PORTAL FOR 20MINUTES

If the message appears again, contact the help desk.

2. APPROVER OF TIME IS NO LONGER WITH COMPANYSOLUTION: CORRECT RESPONSIBLE PERSON FOR PROJECT IN CMT. SYSTEM WILL CORRECT ALL ENTRIES OVERNIGHT.

Once the correct Responsible Person is added in CMT, a job runs over night that updates the approvers in SAP and sends

the new approver an email that they have time to approve

3. CATSEMAIL:SOLUTION:THERE IS NO SOLVE

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Cause: Your plant chose not to enter non-capital time, and there was a week where you didn't submit any capital hours to

the CATS system.

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