CasinoW at The First Ever ServiceNow Hackathon

Benjamin MALARTICProduct Manager & ITSM ConsultantImaKumo

CasinoWThe word’s largest online casino built on ServiceNow

CasinoWan original idea from ImaKumoIdea

• “During the flight to Vegas, I played Blackjack using the seat-back screen, this was terrible…” – Benjamin MALARTIC

• Major observations: Poor User Experience, Slow, “Funless”• So ? Why do not use ServiceNow to build something better

?

The Power of Now: CasinoWan original idea from ImaKumo

CasinoWan original idea from ImaKumoTeam members

• Benjamin MALARTIC– Product Manager & ITSM Consultant at ImaKumo– About ImaKumo: We are an Information Technology company based in Paris with offices in Nantes and Strasbourg

(France), London (UK) and Singapore. Our team offers consulting services, a proven expertise in IT Service Management as well as innovative Cloud-based solutions.

• Dan BLADORN– Technology Analyst at Kohl’s

• Melhem El-ACHKAR– Managing Partner at NCC Solutions– About NCC Solutions : Service Management consulting company based in Munich (Germany). Experts in

implementing ServiceNow and Bomgar solutions.

• Thomas FREGIN– Technical Consultant at NCC Solutions

• Chris BAILEY– Service Desk Administrator at ProHealth Care

Customer

Customer

http://www.linkedin.com/pub/daniel-bladorn/1a/478/266/

http://www.linkedin.com/pub/chris-bailey/10/18b/b3b/

http://fr.linkedin.com/in/benjaminmalartic

https://twitter.com/benj_malartic/

http://de.linkedin.com/in/melachkar

https://twitter.com/melachkar

CasinoWan original idea from ImaKumoAbout CasinoW

• Built in 11 hours using SDLC Scrum• Customer-centric Portal

– Play to Blackjack– “How to play” knowledge articles– FAQs to use the portal– Events information and registration– Social features : Live feed, Badges – My Account : Orders / Incidents, Buy coins, etc.

• Casino back-office built with App Creator– Blackjack 21 (History of played games, Reporting features, Easy setup)– Coins Management (History of players orders, Coins distribution system to engage players)– Event Management (Manage events through workflows + Attendees registration system)– Loyalty Programs (Gamification using Badges)

• Reuse of Service Automation Suite’s Apps– Knowledge Base (“How to play” and “FAQs”)– Service Catalog (“Ask for help”, “Buy coins” and “Register to an event”)– Social IT (Develop interactions between players)– Reports and Home Pages (Gain visibility on Casino activities)– Incident Management (Customers can submit incident if they have an issue or a question)

Customer-centric Portal

CasinoWan original idea from ImaKumoPortal

• Home page


• Blackjack: home-made rules !

- Click on Start Game to gamble


• Blackjack: hit, stand and win !

Data up to date using Ajax calls

- « Deal » to start a new round- « Hit » and « Stand » to

manage your hand

Several messages displayed dynamically during the round


• How to play: a deep-dive in the blackjack’s Knowledge!


• Events: Submit a registration request and follow the validation process

- Select one or several incoming events

- Click on « Register » to be and the attendee list


• Community: stay tuned with Live Feed !


• My account: Buy coins, take as many as you want !


• My account: Submit an incident and Follow your tickets


• My account: Become a Blackjack Veteran by winning your badges !

Casino back-office built with App Creator

CasinoWan original idea from ImaKumoCasino back-office

• AppsGames history and Reports- List of each game and associated rounds played- Homepage with several reports on the Casino activity

Easy setup- System properties to edit the « hardcoded » value of the home-

made rules

Transactions- History of “Buy coins” orders- Amount of Coins available by player

Coins Distribution- Offer free coins to targeted player (gamblers, etc.)- Validation workflow with Sales Director approval

Event Management- Event calendar with incoming events- Manage and organize an event (workflow with several “Event

tasks” which need to be completed )- Attendees list for each event with a validation process

Loyalty Programs- Badge definition (image, number of games required to win it)- List of badges distributed


• Blackjack 21!

Games history and Reports

Easy setup


• Coins Management

Transactions- History of “Buy coins” orders- Amount of Coins available by player


• Coins Management

Coins Distribution- Offer free coins to targeted player

(gamblers, etc.) using the Coin Distribution Request form

- Validation workflow with Sales Director approval


• Events Management

Event details

Attendees list and Event tasks

Display the workflow to see the progress

Event calendar with incoming events


• Loyalty programs

Loyalty Programs- Badge definition (image, number of games required to win it)- List of badges distributed

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CasinoWan original idea from ImaKumoSo…What Did You Think?

Liked it ? Vote for US

Live Demo and FREE coins at hackathon booth during lunch.Come and play ! – The CasinoW Team

Thank You

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Benjamin MALARTICProduct Manager & ITSM Consultant

[email protected]

CasinoW at The First Ever ServiceNow Hackathon

Technology

Transcript of CasinoW at The First Ever ServiceNow Hackathon