Abu Dhabi General Services Advance Feature

Implementation Project

Case Study

Abu Dhabi General Services “Musanada” was established by His Highness Sheikh Khalifa

bin Zayed Al Nahyan in December 2007 as a shared service company serving the Government of Abu Dhabi. Musanada is an integral component of the Emirate’s vision of becoming one of the top governments in the world and contributes directly to the goal of “World Class shared services to the Government of the Emirate of Abu Dhabi”.

Musanada’s shared services are grouped across 3 domains; Building Services,

Technology Services and Business Support Services. Its core mission focuses on bringing together and providing services that are common to multiple entities by establishing and managing the efficient, effective and economic delivery of support services to the Government of Abu Dhabi.

Profile

Project Outline

Modules Implemented: • iRecruitment • Oracle Learning Management • Payroll • SMS Notification Track

Methodology for the Project • Oracle ABF Methodology

Operating System: Linux Hardware Platform: Linux Integration with Third Party Software: www.jobsabudhabi.ae Project Kick off Date: 15th July 2012 Production Go Live Date: 31st March 2013

Evosys Resources :

Project Manager -----------1

Project Coordinator ------ 1

Functional Consultants ----3

Technical Consultants ------3

DBA ----------------------------1

Sites for Implementation

1. Municipality of Abu Dhabi (ADM) The Municipality of Abu Dhabi City was established in 1962 as the "Department of Abu Dhabi Municipality and Town Planning". In 1969, a royal decree was issued to appoint the first municipal board for the city of Abu Dhabi, with the task of providing comprehensive services to the public and ensure proper planning of the developing city, with regularized road networks, maintenance services, sewerage, lighting works, launching the Agriculture Development Plan in the Emirate and establishing public markets in various areas. In line with the policies of the government which aim at making Abu Dhabi a modern capital city, it is Municipality of Abu Dhabi City's priority to create an ideal living environment for city residents, with unmatched quality of life and modern amenities. ADM is currently having manpower of around 2200 + who are providing their services to the nation.

Sites for Implementation (Cont.)

2. Department of Economic Development (DED)

The Department of Economic Development is responsible for proposing the

economic and commercial policy of Abu Dhabi Emirate and preparing the

plans and programmes required for implementing this policy.

With the assistance of around 700+ employees, DED provides commercial

licensing and trade name registration, along with conducting necessary

studies, to encourage and promote the private sector. It also participates in

Economic and Trading seminars and conferences locally and internationally.

Project Scope

To develop a recruitment solution based on the existing widely used Abu Dhabi

Jobs 'Career Portal' as well as the Oracle standard i-Recruitment module.

To deliver an Oracle Learning Management System for Emirate of Abu Dhabi’s Department of Municipal Affairs (DMA), Abu Dhabi Municipality (ADM), Al Ain Municipality (AAM) & Western Region Municipality (WRM).

To implement a Payroll engine enabling FDF (Family Development Foundation) to automate its payroll process.

To built various events in EBIZ which can automatically send SMS to the concerned employees once an action has been taken.

Entire recruitment process was handled and tracked manually

Lack of comprehensive reporting

Data redundancy

Difficulty in maintaining Candidate pools

Standardization of processes was totally missing

Lot of paper work, consuming more time and efforts

Business Problems

Complex Web-service Bi-directional Integrations with www.JobsAbudhabi.ae

(Something which we had never done before)

Bi-Lingual implementation across diverse environments

Complex reporting

50 hours plus cut-over transition session requiring entire team to work around the clock

for 2.5 days

Challenges

Online tracking of complete recruitment cycle

Comprehensive reporting for various recruitment stages available

Friendly User Interface

Seamless bi-directional integration between IREC and JAD

Availability of Huge candidate pool as integrated with JAD

Paperless Solution provided to Musanada

Solution

Business Benefits

Improved Reporting

Accurate and Automated Payroll

Efficient and Enhanced recruiting process allows the government to find the

most suitable incumbent for any vacancies they may have

Transparency in the training process though Oracle Learning Management

The solution promotes employee engagement and improves workforce

performance based on organizational goals and events

It allows deployment of the right learning to the right person at the right time,

in any learning medium by way of a single user interface

Paperless environment

Cost effectiveness

Value Addition by Evosys

Rendering Extended support / services as and when required.

Complete ownership of the end to end delivery even though multiple vendors

were involved.

Providing robust and extensible solution which can cater to future business

expansions

Process Re-engineering and Streamlining

Cost- effectiveness ( following Onsite/ Offshore model)

Extended knowledge sharing / hands-on sessions organized for the key users to

augment their comfort ability

Critical Success Factors

Astute Project Management

Strict adherence of Project Plan and scope

Quick Resolution of Project Issues

Clearly defined Project Goals and Expectation

Excellent Commitment from Senior Management

Involvement of the Senior Management in communicating Project Goals

Involvement of the Key Users in designing, building and testing new system

Dependency with external systems clearly identified

Sign offs on time

Why Evosys ?

Based on our previous track record of splitting Abu Dhabi HRMS into 56 business

groups, upgrading HRMS from 11i to r12.1.3 and PMP projects, Evosys became a

strong contender for the Advanced Features Implementation Project. The 100%

success rate along with the competitive pricing was perhaps the main reason for the

selection of Evolutionary Systems Arabia for the project.

Testimonial

Dear Evosys, Our sincere appreciation to Evosys for supporting and working with in achieving this milestone. Sachin and his team, led by Adam Albazzaz from our side, deserve a special mention and appreciation for their sincere, dedicated hard work and challenges they overcame with ease during the implementation. Thanks once again and we look forward to more successful launch. Regards,

Natarajan SS Senior Program Delivery Manager - Technology Services

ناتاراجان س س –مدير برنامج تخطيط الموارد الحكومية

خدمات التقنية

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