- Nisha Agarwal- Jagadeesh M

- Lavanya

*Case Study - Does Sincerity Pay?

*What is Sincerity?

-- Free from pretense or deceit. One have genuinely feeling about certain things.

-- Being sincere is that one ready to admit one’s mistakes, not perfect , open and wiling to learn.

-- also requires courage and understanding

*Why it is important to be sincere?

-- When someone is sincere in life, usually they are relaxed and peaceful.

-- When a person is being sincere to himself, he understand himself, know his limitations and believe that there are lot to discover in life

*How to be sincere??-Act the same way alone as you do when in the presence of

others.-Do things out of the goodness of your heart-Understand that sincerity comes from the heart-Be hospitable and lack material neediness-Don’t over polish things.

*Rajdhani Tyres Ltd (RTL) was a medium-sized tyre company, manufacturing tyres of various types and grades. It has 6000 workers and 400 executives on rolls.

*The manufacturing division was headed by Ramlal.  Shekhar who was the Chief Engineer reporting to Ramlal directly. The division had 400 workers, 20 executives and 40 supervisors.

*Baluja joined the manufacturing division 4 years back as a skilled worker. He was technically sound, hardworking and performed his duties sincerely. He was promoted as a supervisor recently.

Rajdhani Tyres Ltd

*Baluja was taking rounds in the department. It was a routine inspection and he spotted Raghu doing nothing. Baluja advised Raghu to concentrate on the job given to him instead of wasting his time. 

*Raghu shot back saying “You mind your own business. I am the senior most in this department. Don’t think you have become big after your recent promotion“.

*In frustration, Baluja had to report the matter to the Chief Engineer Shekhar. Shekhar took a serious note of the situation and issued a stern warning to Raghu, ignoring the fact that Raghu was quite notorious for such incidents in the past as well.

*After a two-year stint, Baluja was in the midst of a crisis again.

*A worker named Roberts came to duty in a drunken state and was celebrating his birthday with other colleagues, disrupting work. Even after half an hour the noise did not subside and Baluja had to intervene and check Roberts to go back to work and allow others to resume normal duties. 

*Roberts got wild when he was physically forced to go to his workspot. In a fit of anger, Robert resorted to physical abuse and slapped Baluja in front of others. Not content with this, Roberts reported the matter to the union alleging verbal and physical abuse from the supervisor, Baluja.

* After the ugly incident Baluja had to rush back to his house for admitting his son in the local hospital for viral fever. Since Robert was drunk and it was his birthday, Baluja never thought of reporting the matter to his boss.

*The union presented a highly fabricated case to the chief of manufacturing, Ramlal and demanded immediate disciplinary action against Baluja. 

*Ramlal instructed Shekhar to demote Baluja immediately so that he would mend his violent ways of dealing with workers. Shekhar advised restraint since this would send wrong signals to other supervisors and would demoralize them thoroughly. fearing a revolt from the union, had to demote Baluja.

*Unable to swallow the insult to his ego, Baluja resigned immediately thereafter, citing personal reasons.

1. What is the main problem in the case?

2. What would you do, if you were in place of Shekhar?

3.  Do you, think Baluja was wrong on both occasions? Why? Why not?

Q 1. What is the main problem in the case?

Ans. Incidents of this nature basically happens when there is lack on interpersonal skills in the employees of an organization and even though Baluja is a hard working and good at work technically but when you are working with workers you need someone who can motivate them in a language that they can understand.

*Being harsh or telling them to their face will not yield much of a result.

*Workers are unskilled but to manage them skill is required.

*2. What would you do, if you were in place of Shekhar?

Ans. If was in place of Shekar, I might get my supervisors for some training where they are taught to handle workers.

*They should be given the belief that they can handle any situation and the management should help them by giving them the required training.

*3. Do you, think Baluja was wrong on both occasions? Why? Why not?

Ans. Baluja was not wrong on the part of telling the workers what was right but he faltered in the way of telling them.

*In the first incident, since Raghu was his senior, he could have tackled it without hurting his ego.

*In the second incident, he should have involved his superiors before being physical with the worker. Since the management was not involved, it was difficult for the company to back his decisions and eventually had to listen to the union.

Thank you