CASE STUDY AND ANALYSIS

I. TITLE OF THE CASE

“Andy’s Recipe”II. POINT OF VIEW

Andy GarafalloIII. TIME FRAME

PresentIV. AREAS OF CONSIDERATION

A. Company BackgroundAndy Garfallo an Italian restaurant owner and manager, whose restaurant is celebrating 25th anniversary and continuously offering his recipe for success since founded.Andy is a type of manager who is not only a boss but a manager and a teacher as well. But just like any other business Andy is also confronted with problems particularly his three managers. Kelly, manager in the kitchen, Danielle, who works out front in the restaurant and Patrick who works both front and kitchen, and had been in the restaurant since 4 yrs.These three managers have their own strengths to be proud of but also they have weaknesses that Andy would like to change. He wants his employees to be “A” players in all aspects of their work especially if they are no longer working with him. Andy provides coaching and mentoring for them to improve more on their chosen endeavors.

B. SWOT ANALYSIS

STENGTHS 1. People flock on the restaurants because of good foods offering2. Support system approach in his leadership with his employee3. Teacher and mentor approach to his employee for the improvement4. Dedicated to work (works 12 hrs. a day)5. Andy’s Italian restaurant nets 30% profit yr. in and out6. He has a signature food offering (specialty foods)7. The zeal of commitment and being what you should be in business

WEAKNESS

1. Personality of his three managers2. Not trying different foods to get people come3. He spent little times spending in numbers and less interest on profit margin

OPPORTUNITIES

1. People notion on the food offering of Andy’s Restaurant

THREAT

1. Competition, other restaurants

V. STATEMENT OF THE PROBLEMHow to impart the necessary skills needed for success in business?

VI. OBJECTIVES

1. To be an “A” player when they live the company2. To become best managers as they can be3. To teach skills necessary to become a successful manager

VII. ALTERNATIVE COURSES OF ACTION

1. Coaching and Mentoring to Help them Improve2. Sending them on training, workshop and seminars3. Sending them to school for short courses to learn more skills

VIII. ANALYSIS OF ALTERNATIVE COURSES OF ACTION

a. Coaching and Mentoring to help them improve

Advantages1. Too personal in approach and closely monitored and supervised2. Solicit an immediate result and output are faster to measure3. Direct and specific transfer of learning

4. Cheaper cost

Disadvantages

1. Stubborn on the part of the trainees because of too much familiarity of the mentor.

2. Too subjective in approach

b. Sending them on training, workshops and seminar

Advantages1. A holistic approach in various skills are learned2. Update technology and new trends are learned

Disadvantages

1. High cost2. Hamper operation3. Too wide in scope (too general)

c. Sending them to school for short courses to learn more skills

Advantages

1. More skills are acquired2. Upgrade educational attainment

Disadvantages

1. Exorbitant cost2. It incur more time and business operation will be affected3. Not focused on what are the only skills needed

IX. RECOMMENDATION

I choose ACA # 1 after the assessment and evaluation it gave more benefits than cost.

X. PLAN OF ACTION

Steps Month

1 2 3 4 5 6

Introductory Step

Develop a Gantt chart x

Plan the Study

Identify real and potential aim x

Gathering information about problem x

Write out real and potential problem x

Design the survey x

Prepare a reminder message for the trainees x

Create a mentoring and coaching tool x

Start mentoring and coaching to staff x x x x x x