Contents

Client: Tech Mahindra Limited ................................

Technology: Amdocs Smart client

Challenges faced by the Client ................................

Why Aurelius? ................................

Solution and post solution benefits

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Technology: Amdocs Smart client ................................................................................................

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Solution and post solution benefits ................................................................................................

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Amdocs Smart Client Training Delivery To Client

Tech Mahindra

Client: Tech Mahindra Limited

Industry: Information technology, network technology and business process

outsourcing

Tech Mahindra is a leading Indian multinational

company which works in the domain of

information technology, network technology

and business process outsourcing to the

telecom companies. With its inception in 1986

as technology outsourcing firm, Tech Mahin

is one of the Fab 50 companies in Asia

Technology: Amdocs Smart client

Domain: Customer Relationship management/database management

Amdocs Smart Client is JAVA application which

provides effective and powerful client

functionalities. It uses Java SWING for its user

interface presentation layer which helps in

providing a very rich client environment. Smart

Client takes a different path of accessing

database through the backend which is run by

the application server. The structure of backend

application is termed as J2EE. Using the Java

Network Launch protocol, zero deployment is

supported in both ‘push’ and ‘pull’

application server. Smart Client makes use of a

framework known as ASCF which allows

simplifies and high level subset of SWING

classes. The development environment of Smart

Amdocs Smart Client Training Delivery To Client

Tech Mahindra Limited

Tech Mahindra Limited

Information technology, network technology and business process

Tech Mahindra is a leading Indian multinational

company which works in the domain of

information technology, network technology

and business process outsourcing to the

telecom companies. With its inception in 1986

as technology outsourcing firm, Tech Mahindra

is one of the Fab 50 companies in Asia

according to the list compiled by Forbes. As a

part of the Mahindra Group, Tech Mahindra

currently stakes at US$ 4.2 billion with over

112,000 employees spread across 90 countries

and several continents. Tech Mahi

about 825 clients as of November 2016 and

operates out of its headquarters in Pune, India.

Amdocs Smart client

elationship management/database management

Client is JAVA application which

provides effective and powerful client

functionalities. It uses Java SWING for its user

interface presentation layer which helps in

providing a very rich client environment. Smart

Client takes a different path of accessing the

database through the backend which is run by

the application server. The structure of backend

application is termed as J2EE. Using the Java

Network Launch protocol, zero deployment is

modes of the

Smart Client makes use of a

framework known as ASCF which allows

simplifies and high level subset of SWING

classes. The development environment of Smart

Client uses Java as its programming language

allowing a powerful SWING customization

environment. Smart Client allows the user to

load application configuration metadata,

manage multiple applications simultaneously,

manage main windows, menus, toolbars, tool

boxes, status bars and also form windows. With

Smart Client, Looks, Feels and styles can be

customized using user interface controls.

the client side, Smart Client allows support for

logging in, helping and printing. Background

tasks can be managed along with exception

handling and operational measurements.

Globalization support is provided along wit

services for open, close, version, etc.

Amdocs Smart Client Training Delivery To Client

Information technology, network technology and business process

according to the list compiled by Forbes. As a

part of the Mahindra Group, Tech Mahindra

currently stakes at US$ 4.2 billion with over

112,000 employees spread across 90 countries

Tech Mahindra has

about 825 clients as of November 2016 and

operates out of its headquarters in Pune, India.

elationship management/database management

Client uses Java as its programming language

allowing a powerful SWING customization

t Client allows the user to

load application configuration metadata,

manage multiple applications simultaneously,

manage main windows, menus, toolbars, tool

boxes, status bars and also form windows. With

Smart Client, Looks, Feels and styles can be

zed using user interface controls. On

the client side, Smart Client allows support for

logging in, helping and printing. Background

tasks can be managed along with exception

and operational measurements.

Globalization support is provided along with

services for open, close, version, etc.

Challenges faced by the Client

Being a leading market player in the domain

of global telecommunication and

communication services provider, Tech

Mahindra caters to the top echelon of client

organizations all over the world.

Considering the pace at which the digital

world is growing, Tech Mahindra faced

fierce competition from other Telco service

providers all over the globe providing CRM

solutions through various tools. They

already had a number of technology tools in

their stables of which they offer CRM

solutions and customer communica

services but Amdocs was missing which was

Why Aurelius?

Aurelius Corporate Solutions, in the capacity of

being knowledge solution integrators and

consultative learning solutions provider met th

requirements of the client when approached by

providing a completely customized training

solution in the said technology. A dedicated

action team was setup to provide complete

support both onshore and offshore to the client

by providing end-to-end technology solution

involving not just training but also knowledge

acquisition of the client’s specific requirements.

Our talent acquisition team further searched for

the perfect trainer for providing the customized

training program. The focus was kept on

providing specialized knowledge in legacy and

strategic Amdocs CRM implementation

capabilities such as Delphi, UI editor, Clear Basic

etc. along with the capabilities of configuring

Challenges faced by the Client

Being a leading market player in the domain

of global telecommunication and

communication services provider, Tech

Mahindra caters to the top echelon of client

organizations all over the world.

Considering the pace at which the digital

h Mahindra faced

fierce competition from other Telco service

providers all over the globe providing CRM

solutions through various tools. They

already had a number of technology tools in

their stables of which they offer CRM

solutions and customer communication

services but Amdocs was missing which was

a growing requirement for many global

organizations. Tech Mahindra was thus,

losing a large customer base and further

going down in the CRM solutions

providence market. The field of

communications service solu

providence has a large number of small and

large players and all willing to reach the top

of the market. Thus, Tech Mahindra faced

the challenge of getting behind in the race

of communications solutions providence in

the customer relationship managem

domain.

Aurelius Corporate Solutions, in the capacity of

being knowledge solution integrators and

consultative learning solutions provider met the

requirements of the client when approached by

providing a completely customized training

solution in the said technology. A dedicated

action team was setup to provide complete

support both onshore and offshore to the client

logy solution

involving not just training but also knowledge

acquisition of the client’s specific requirements.

Our talent acquisition team further searched for

the perfect trainer for providing the customized

training program. The focus was kept on

ing specialized knowledge in legacy and

strategic Amdocs CRM implementation

capabilities such as Delphi, UI editor, Clear Basic

etc. along with the capabilities of configuring

strategic Amdocs Clarify CRM using various

tools. Aurelius Corporate Solutions w

channel all its resources through the global

footprint and provide training at par with the

global standards. With Aurelius comes legacy

integration and knowledge base that has been

inculcated over the years by our industry

veteran leaders and professionals. In the

training program provided to the client, we

focused on practical and applicative knowledge

provided through our lab exercises and practical

training sessions; completing which, the trained

employees were able to provide effective

Amdocs tech support without delay and

exceptions. End-to-end support was provided to

provide inherent closure to the training

including feedback and post

resolving procedures.

a growing requirement for many global

organizations. Tech Mahindra was thus,

losing a large customer base and further

going down in the CRM solutions

providence market. The field of

communications service solutions

providence has a large number of small and

large players and all willing to reach the top

of the market. Thus, Tech Mahindra faced

the challenge of getting behind in the race

of communications solutions providence in

the customer relationship management

strategic Amdocs Clarify CRM using various

tools. Aurelius Corporate Solutions was able to

channel all its resources through the global

footprint and provide training at par with the

global standards. With Aurelius comes legacy

integration and knowledge base that has been

inculcated over the years by our industry

rofessionals. In the

training program provided to the client, we

focused on practical and applicative knowledge

provided through our lab exercises and practical

training sessions; completing which, the trained

employees were able to provide effective

s tech support without delay and

end support was provided to

provide inherent closure to the training

including feedback and post-training issue

Solution and post solution benefits

The required training was delivered through

an instructor having more than 10 years of

experience in the industry and domain of

customer relationship management tools

and service delivery platfor

instructor specialized in the domain and

provided the required hands on training

and experience to the client as needed and

required. The latest version of Amdocs

Application Server Architecture Components

CBO Infrastructure

Querying using CBOs

Updating using CBOs

Parent-Child and Database Relationships

Updating Database Relation using Parent

Non – Generic CBO Implementation

CBO Customization

XBean Implementation

Legacy Beans Customization

Debugging

Complex controls, grid, search

lookups

Tech Mahindra is now a proud organization

which has added Amdocs SmartClient 8.1 to its

CRM solutions base and provides customized

and effective CRM and customer

communication solutions based on this CRM

tool. Consequently, Tech Mahindra has been

able to improve and increase upon their

customer base and further spread their

outreach in the market of telecommunications

tion benefits

The required training was delivered through

an instructor having more than 10 years of

experience in the industry and domain of

customer relationship management tools

and service delivery platform. The

instructor specialized in the domain and

provided the required hands on training

and experience to the client as needed and

required. The latest version of Amdocs

SmartClient, i.e. Smart Client 8.1 was the

tool of discussion and the changes in the

latest version from the previous versions

was elaborated upon. The training that was

delivered explored the following aspects of

the tool.

Application Server Architecture Components Custom Control

Customization6.

Version Selectors

Workspace

Child and Database Relationships Form Layout

Updating Database Relation using Parent- child concept Authorization

Implementation Server & Deployment

Introduction to CRM Upgrade

Upgrade Path and steps

Introduction to Amdocs Configuration

Introduction to Amdocs CRM 8.1 Data Mode

Underlying Modules like clear Sales, clear

support, Admin Module

Tech Mahindra is now a proud organization

which has added Amdocs SmartClient 8.1 to its

CRM solutions base and provides customized

and effective CRM and customer

communication solutions based on this CRM

tool. Consequently, Tech Mahindra has been

mprove and increase upon their

customer base and further spread their

outreach in the market of telecommunications

providence. Now, Tech Mahindra provides

services in a wider collection of customer

relationship management tools which also

includes Amdocs Smart client as their flagship

service providence tool. This has not only

helped them in growing as an organization but

also to provide better and effective customer

communication solutions to their client

organizations both current and prospective.

SmartClient, i.e. Smart Client 8.1 was the

tool of discussion and the changes in the

atest version from the previous versions

was elaborated upon. The training that was

delivered explored the following aspects of

Introduction to CRM Upgrade

Configuration

Introduction to Amdocs CRM 8.1 Data Mode

Underlying Modules like clear Sales, clear

providence. Now, Tech Mahindra provides

services in a wider collection of customer

relationship management tools which also

mart client as their flagship

service providence tool. This has not only

helped them in growing as an organization but

also to provide better and effective customer

communication solutions to their client

organizations both current and prospective.