Caren Norris Mobile: 07739464885

Email: caren7770@aol.com

Profile

A highly professional, self-motivated hard working Credit Control Supervisor with experience in all aspects of credit control and managing 3 members of staff. I have proven leadership skills but also capable of working independently within a finance function. An effective communicator at all levels within an organization. A dependable team member within any business. This year I began studying for a level 3 diploma from the Chartered Institute of Credit Management. Qualifications 6 GCSE’s: Math’s, English, Science, Geography, Art, Home Economics. RSA Typing 1 & 2 I am also qualified in all aspects of Microsoft Word, Excel, Access, Outlook and Oracle. Professional Memberships

The Chartered Institute of Credit Management January 2015. Career History Credit Control Supervisor - Transaction Network Services UK Ltd June 2006 – Present

Appointed to implement the Credit Control Department for a new acquisition.

Managing the Credit Control department for the UK/Ireland business with 3 members of staff

Achieve monthly cash target requirements

Collection of over 1000 customers ranging from small business to PLC’s, covering the UK, Europe and Internationally

Producing monthly Management Pack for Credit Control

Attend monthly meetings with Head of UK Finance and Finance Manager Conduct monthly 121’s, yearly Appraisals and set KPI’s

Writing and enforcing debt collection procedures

Achieve monthly cash target requirements

Producing and enforcing monthly Stop List

Control all debtors’ queries to resolution

Implementing Direct Debits for existing customers

Credit checking new Business and setting customer credit limits Monitoring Sox compliance for AR adhering to regulations

Month end journals and reconciliation of aged debt

Implementing Credit Control on In-House software

Liase with external council for bad debt customers

Achievements

Significant reduction in debtor days. Year 2006 - 147 days. Year 2014 - 62 days

Writing credit control policies and procedures

Recruited and trained a small team

A member of the charity board to raise 25K for Sheffield Children’s Hospital in 3 years. This was achieved in December 2014 within 2 years.

Reason for leaving: Being made redundant Credit Control Supervisor – Civica UK Ltd June 1998 to June 2006

Appointed in 1998 as stand-alone Credit Controller, promoted in 2001 to Credit Control Supervisor due to company expansion.

Managing the Credit Control department

Achieve monthly cash target requirements for each business unit within local authorities

Implementing Staff Appraisals

Issue weekly cash flow, debtors reports

Hold weekly meetings with Credit Controllers

Debt collections of debts over 100K Cash/BACS allocation

Setting up new customers

Member of the listening board Achievements

Creating the Credit Control Department and recruitment of 2 members of staff Involved in improvements of payments terms on Contracts

Good working relationship with Local Authorities, Police Force and NHS. Reason for leaving: Was made redundant Credit Controller – Pilkington UK Limited March 1994 to June 1998

Cash Collections over 500 accounts

Cash/BACS allocations

Placing accounts on stop

Reducing debtors day and bad debt Achievements

Top Credit Controller in UK for lowest Debtors Days 1996 & 1997

Reduction in debts of 90+ days

Reason for leaving: To further my career

Credit Controller – SIG Group July 1993 – March 1994

Responsible for 2 Debt Ledgers

Debt collections by phone email and fax

Reducing debtors days

Logging invoice queries Reason for leaving: To further my career Junior Credit Controller – Edmunds Walker (Unipart Ltd) February 1988 – July 1993

Appointed in 1988 as an Office Junior. Promoted in 1989 to Junior Credit Controller

Basic Credit Control

Contacting customers Cash Allocation

Reason for Leaving: Was made redundant Training

Fixed Assets 2013 ACAS - Working together workshop October 2007 Direct Debit - AUDDIS Direct Debit Training April 2008 ACAS - Appraisal Training June 2008 ACAS - Effective Management Training October 2008 Personal Interests Participating in local charity work for the Sheffield Children’s Hospital, watching Rugby League and walking my 2 dogs. References on Request