Car Leasing Ltd - for drivers of leased and financed cars...Smart repairers 22 Contents > > > > > >...

bvr la .co .ukbvr la .co .uk

The industry fair wear and tear standard

for drivers of leased and financed cars

http://www.bvrla.co.uk

http://www.racbusiness.co.uk

http://www.aacheck.com

http://www.gefleetservices.co.uk/

GE Capital

Don’t miss out on your chanceto buy your company car*As the company car driver, you have the opportunity to purchase this vehicle whenthe lease contract terminates with your company to give you the benefit of:

* This offer is subject to your company’s car policy.

Simply visit www.gefleetservices.co.ukor call 0870 444 8109 and select option“buy your car” to receive a quote or moreinformation on how to purchase your car.

Please have your vehicle details and current mileage available.

Want to learn more about Drive It, Buy It or interested in receiving a quote?

> Significant savings over retail and forecourt prices.

> The convenience of purchasing the vehicle after thelease terminates directly from us.

> Full knowledge of the vehicle’s maintenance historyand a guaranteed mileage.

> Complete insight into the sales process andcontinuous update on all progress.

> A great offer for family or friends.

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This guide is important as it will help to reduce or eliminate de-hire charges at the end of a vehicle contract.

2 Licensed by the BVRLA for use by GE Capital from 1st September 2009 to 31st August 2010

The BVRLA industry fair wear and tear standardfor drivers of leased and financed cars

Copyright BVRLA May 2009. Not for re-sale©

The industry fair wear and tear standard for drivers of leased and financed cars



The aim of this guide 4

End of contract charges 6

Fair wear and tear standard in images 7

Fair wear and tear standard in words 12

Vehicle return appraisal tips 15

Vehicle return collection tips 16

Advice to the driver 17

Dispute handling & BVRLA concilliation process 20

Glossary 21

Smart repairers 22

Contents

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This Fair Wear and Tear Guide for the contract hire and leasingindustry has been produced by the British Vehicle Rental and Leasing Association with the assistance of a specialistworking group drawn from BVRLAMembers and market experts.

http://www.racbusiness.co.uk

The aim of the BVRLA Fair Wearand Tear Guide is to provide anindustry-wide, accepted standardthat defines fair wear and tear onpassenger cars when they arereturned to a BVRLA Member atthe end of a contract or financeagreement. This guide covers all passenger vehicles includingmultiple passenger vehicles(MPVs) with up to eight seats.

Fair wear and tear occurs when normal usagecauses deterioration to a vehicle. It is not to beconfused with damage which occurs as a result ofa specific event or series of events such as impact,inappropriate stowing of items, harsh-treatment,negligent acts or omissions. This guide not onlyprovides guidance on the industry standard for fairwear and tear but also promotes best practice invehicle maintenance and upkeep that will preventunacceptable wear and tear from occurring.

The fair wear and tear standard

This guide defines the industry standard at returnfor every aspect of the vehicle's condition. Forease of reference, the condition of the vehicle is considered under the following headings:

• General appearance, documentation, keys

• Paintwork, vehicle body, bumpers and trim

• Windows and glass

• Tyres and wheels

• Mechanical condition

• Vehicle interior

• Equipment and controls

The aim of this guide


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Advice to the driver

This guide also contains advice to the driver withdetails of maintenance routines and preventative action necessary to keep the vehicle in acceptablecondition and minimise de-hire charges at end oflease. Dependent on the circumstances of thedriver, some duties and responsibilities covering risk assessment of the vehicle’s use in the contextof work-related driving may be set out by employers and these should be referred to also.

Taken together, each section provides acomprehensive view of the necessary vehicleupkeep and the resulting vehicle condition.

Drivers and fleet operators will benefit from arobust maintenance system and good practices in fleet management because they promotecompliance and road safety, lower operating costs and reduce the likelihood of incurring de-hire charges on the vehicle’s return.

The aim of this guide continued

Scratches up to 25mm are acceptable Scratches over 25mm are unacceptable


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Acceptable Unacceptable

All contract hire and leasingcompanies in Membership areobliged under the BVRLA Code of Conduct to trade fairly andresponsibly in all dealings withtheir customers.

Why do we have end of contract charges?

End of contract charges reflect the loss of value in the vehicle to the leasing company when it isreturned in a poorer condition than originallycontracted. The leasing company will notnecessarily carry out any damage repair orrefurbishment prior to selling the vehicle. BVRLAMembers must clearly explain the end of leasereturn procedure to their customers.

What a BVRLA member must do

The Members must also explain clearly to thecustomer their policy on the type of damage thatwill be chargeable, state the starting point in terms of restoration costs and provide a statement ofwhat constitutes fair wear and tear. Additionally, the customer’s right to inspect and/or obtainevidence of damage to the vehicle should be clearly specified.

Vehicle return procedure

At the end of the lease when the vehicle is to becollected, representatives of the Member and thecustomer must check and agree on the vehiclecondition. All readily apparent damage to thevehicle will be noted on the vehicle collection sheet. If, for whatever reason, the customer is not present, or the vehicle cannot be inspected due to poor weather or if the vehicle is too dirty, the customer should be advised of the reason for non-inspection in writing, together with a clearstatement that the vehicle will undergo a fullinspection at the Member’s nominated site.

6

End of contract charges

Licensed by the BVRLA for use by GE Capital from 1st September 2009 to 31st August 2010

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Acceptable

Unacceptable

A full set of keys, including master andspares, should be available at return

Un-repaired impact damage Inspection is difficult if the exterior is not clean

The service book must be date-stampedby the authorised repairer

All documentation must be in the vehicle on return

The interior of the vehicle must be valeted and cleared of rubbish


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1 2 3

4 5 6

The BVRLA industry fair wear and tear standard in imagesGENERAL APPEARANCE, DOCUMENTATION AND KEYS


8

Acceptable

Unacceptable

Adhesive residue following removal ofcompany badges and logos

Dents and abrasions as a result of impact Large area of chipping requiring boot lidto be re-painted

Small areas of chipping are acceptable ifthere is no corrosion present

Scratches up to 25mm are acceptable exceptwhere primer or bare metal is showing

Small areas of chipping on door edgesare acceptable


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7 8 9

10 11 12


The BVRLA industry fair wear and tear standard in imagesPAINTWORK, BODY, BUMPERS AND TRIM

9

Acceptable

Unacceptable

Windscreen chip Damaged door mirror Lamps must work – holes in plasticcovers not acceptable

Scratch does not interfere with driverline of sight Light scratch on passenger window Damage to lens has not broken glass –

no water ingress


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13 14 15

16 17 18


The BVRLA industry fair wear and tear standard in imagesWINDOWS AND GLASS

10

Acceptable

Unacceptable

Wheel damage due to kerbing Hole in wheel trim There must be no damage to side wall of tyre

Scuffs up to 25mm on alloy wheelsare acceptable

Tyres must meet minimum UK legal requirements Surface deterioration on alloy wheel


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19 20 21

22 23 24


The BVRLA industry fair wear and tear standard in imagesTYRES AND WHEELS

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Acceptable

Unacceptable

Unrepaired cigarette burnAll original equipment must be presentand operate correctly Torn covering and trim in boot area

Light staining to driver seat area Controls and mechanisms for raising thehood must be intact and operational

Interior fittings e.g. rear view mirrorsmust be present and intact


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25 26 27

28 29 30


The BVRLA industry fair wear and tear standard in imagesINTERIOR

General

Maintenance and servicingThe vehicle must have been serviced according tothe manufacturer’s servicing schedule. The servicebook must be date-stamped by the authorisedrepairer so that it can be inspected. In addition, allnecessary maintenance and repairs must be carriedout by an authorised agent and where the leasingcompany is not responsible for such items, a properrecord must be kept and be available for inspectionon the vehicle’s return.

DocumentationAll vehicle documentation including the V5C (where appropriate), MOT, operation manual,service book and any other documents relating to vehicle equipment, must be intact and available.All documents must be in the vehicle on its return – including details of all audio equipmentsecurity codes.

Any odometer alterations must have been reportedto the leasing company. Unauthorised odometerchanges are not acceptable.

AppearanceThe vehicle’s exterior should be sufficiently clean to allow a detailed inspection. The inside shouldhave been valeted, cleared of rubbish and theashtrays emptied.

Vehicle keysA full set of keys including the master key, sparesand locking wheel-nut keys, should be returned iforiginally supplied. If a remote locking system isfitted, the appropriate remote controls should beavailable and functioning.

Paintwork, body, bumpers and trim

There should be no rust or corrosion on anypainted area including painted bumpers, bodymoulding and mirrors. Obvious evidence of poorrepair is not acceptable.

ChipsSmall areas of chipping, including door edgechipping, are acceptable relative to the vehicle’sage and mileage. If the areas of chipping requirethe entire panel to be re-painted, the damage is not acceptable.

DentsDents (up to 10mm) are acceptable provided there are no more than two (2) per panel and the paint surface is not broken. Dents on theroof are not acceptable.

ScratchesScratches and abrasions (up to 25mm) areacceptable, relative to the vehicle’s age and mileage,and provided the primer or bare metal is not showing.


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The vehicle must be returned in asafe, legal and reliable mechanicalcondition, capable of passing anMOT test. All electronic safetyfeatures and devices to help thedriver e.g. parking sensors,adaptive cruise controls, etc. must be in working order.

The BVRLA industry fair wear and tear standard in words


Moulding, wheel arch trimsScuffs and scratches are acceptable provided themoulding or trim is not broken, cracked or deformed.

Badges and labelsBadges, labels or advertising fitted to the bodyworkor glass of the vehicle should be removed unlessoriginally fitted with the agreement of the leasingcompany and any damage caused by their attachmentor removal must be made good. Any difference inpaintwork colour noted following the removal ofadvertising, labelling or logos is not acceptable.

Soft top convertiblesConvertible roofs must be fully operative and free fromrips and tears. The rear window must not be crackedor creased. Accessories originally supplied, e.g. tonneaucover, must be present and in good condition.

Tow barsA tow bar, if fitted, must be in good, rust-freecondition with electrical connections workingproperly. A ball cover must be in place.

Windows, glass, door mirrors and lights

Windows/windscreensLight scratching is acceptable provided it does notinterfere with the driver’s line of sight and anyheating elements still work properly. Chips, cracksor holes are not acceptable

Door mirrorsMissing, cracked or damaged door mirrors are notacceptable. If adjustable and/or heated door mirrors,they must work correctly.

Lights and lensesAll lights must work. Minor scuff marks or scratchesare acceptable. Holes or cracks in the glass or plasticcovers of lamp units are not acceptable.

Tyres and wheels

Tyre wear and damageAll tyres, including the spare, must meet minimumUK legal requirements and comply with the vehiclemanufacturer’s recommendations of tyre type, sizeand speed rating for the vehicle. There must be nodamage to sidewalls or tread.

Wheels and wheel trimsDents and holes on steel rims and the main bodyof the wheel, are not acceptable. Scuffs up to25mm on the outside edge of wheel trims and onalloy wheels are acceptable. The spare wheel,(including ‘spacesaver’) jack and other tools(including emergency tyre inflation canister) mustbe intact, stowed properly and in good working order.

Mechanical condition

The vehicle must meet current MOT standard. Thefollowing items are not acceptable fair wear andtear because the driver has neglected to servicethe vehicle and/or failed to action warnings fromthe vehicle management system;

• brakes: grooved brake discs or drums causedby excessive wear or metal to metal contact fromworn out disc pads

• engine: seized or damaged due to runningvehicle with insufficient coolant, oil or withbroken internal components

• manual transmission: clutch slipping, noisyclutch or gearbox, excessively worn or ineffectivesynchromesh

• automatic transmission: noisy gearbox ortorque converter, abrupt gear changes, loosegear linkage

Vehicle undersideAny significant impact damage to the vehicle’sunderside is not acceptable. Catalytic convertersnot working because of obvious abuse or damageare not acceptable.


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Vehicle interior

Passenger area, seats and trimThe interior upholstery and trim must be clean andodourless with no visible burns, tears or staining. Allseats originally supplied must be present. Wear andsoiling through normal use is acceptable. Interiorfittings such as seat belts, rear view mirrors,courtesy lights, sun visors, door bins etc. must bepresent and intact.

Door aperture, boot and luggage areaScratches on treads, sills and seals that reflectnormal use are acceptable. Torn or split floorcoverings or surrounding trim panels are not acceptable.

Equipment and controls

In-car entertainment equipment, telephonesand navigation systemsAll original equipment, accessories and controls(including satellite navigation CDs) must be presentand operate correctly. If accessories such as cartelephones and other non-standard equipment havebeen wired-in or mounted on the dashboard, anyholes or other damage must be neatly repairedwhen they are removed. Aerials must be left inplace or the hole must be neatly repaired.


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http://www.aacheck.com


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• Carry out an appraisal of the vehicle 10 – 12weeks before the vehicle is due for return. This will allow you to arrange to have any unacceptablewear and tear rectified.

• It is important to appraise the vehicle as honestlyas you can – be objective. Ask a friend or colleagueto help you.

• Choose a time and place with good light. This is how the leasing company will examine yourvehicle. Appraisals carried out in poor light invariablymiss some faults.

• Before appraising the vehicle, make sure that it has been washed and is thoroughly clean butremember to allow time for it to dry. Water on the paintwork can mask faults.

• Walk all the way around the vehicle and examineclosely each panel including the roof, bonnet,doors, and body for significant damage. Observewhere the light is reflected differently from dentsand scratches.

• Crouch or kneel down at the front and rear of thevehicle and look along each side. This will helpyou see scratches and dents that may otherwisebe difficult to spot.

• Inspect lamps, lenses, windows and mirrors forchips, cracks and holes.

• Check the tyres (including spare) for damage.Check that the wear on the tread across eachtyre is even. Inspect wheels and wheel trims (if fitted) for deterioration.

• Clean and valet the interior.

• Check upholstered areas for odours, tears,burns, stains and wear.

• Inspect all controls, including audio equipmentand accessories – they should be present andfully functional.

Of course, you may decide you want to keep thevehicle because you know its history. Contact yourleasing company – it may offer this vehicle, orothers like it, at very attractive prices.

www.gefleetservices.co.uk

Vehicle return appraisal tips

Please use this summary toappraise your vehicle against theBVRLA fair wear and tear standardprior to its return to the leasingcompany. For more information,you should consult the full detailedguidelines published in the BVRLAFair Wear and Tear Guide. To avoidend of contract charges, you canarrange to correct unacceptableareas of damage before the vehicleis returned. Check the terms ofyour contract. Always point out anyuncorrected wear or damage whenthe vehicle is collected to avoidproblems later.




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• On collection, the vehicle must be in a safe and roadworthy condition with all appropriate keys, equipment, accessories and documentation available.

• Your leasing company will arrange collection of the vehicle at the end of your agreement. Allreadily apparent damage and wear, irrespective of liability, will be documented when the vehicle is collected. You will be given the opportunity toagree with the condition of the vehicle at thepoint of collection. Your leasing company will thenbe able to carry out a full assessment of yourvehicle to calculate what end of hire charges, if any, are payable.

• If you cannot be present during the collection of the vehicle or if other conditions e.g. poorweather, prevent the vehicle from being inspected,your leasing company will issue you with a writtencondition report of the vehicle and advise you ofany charges that may subsequently become due,together with summary details of how any chargesare calculated.

• Ensure all your personal effects are removed fromthe vehicle e.g. sunglasses, music CDs from theplayer/multi-stacker.

• Remove your house-key from the vehicle key fob.

• CDs for satellite navigation should be left in the vehicle and, for security reasons, you shoulddelete any personal information from thenavigation database e.g. home address, postcode etc.

• The vehicle’s number plate should be intact andthe characters making up the registration markmust be of the specified size and font set out in Road Vehicles (Display of Registration Marks)Regulations 2001.

BodyNo rust or corrosion. Obvious evidence of poorrepair is not acceptable.

ChipsSmall areas of chipping are acceptablerelative to the vehicle’s age and mileage.

DentsDents up to 10mm are acceptable, providedthere are no more than two per panel and thepaint surface is not broken. Dents on roofs arenot acceptable.

ScratchesScratches and abrasions (up to 25mm) areacceptable, relative to the vehicle’s age andmileage and provided the primer or bare metal is not showing.

WindscreenNo chips, cracks or holes. Light scratching isacceptable provided itdoes not interfere withthe driver’s line of sight – see area A.

25mm

A

290mm

10mm

Vehicle return collection tips



If yours is a company car, your company may outline thepreventative vehicle maintenanceand safety measures that youneed to undertake on a daily orweekly basis.You should checkyour company driver policy, toensure you comply. If you arepersonally leasing the vehicle, you should consult the vehiclesupplier. Vehicle manufacturersinvest a good deal of time andeffort in the preparation of vehicle operation manuals, so we recommend you always havethe manual to hand and consult it often.

General

Maintenance and servicingRegular maintenance and servicing should becarried out by accredited servicing outlets whichadhere to standards set by regulatory bodiesand/or members of a recognised trade body. Thevehicle service record must be stamped at eachservice. Any defects or damage that occur duringnormal vehicle usage should be rectified promptly.In certain circumstances, you will have to wait untilauthority for the repair has been given by theleasing company.

DocumentationAlways keep the V5C registration documentin a safe place (not in the car) if you are theregistered keeper – the vehicle cannot be re-licensed without producing the V5C or the V11renewal notice. Keep all other documentationrelating to the car, including service history, MOTcertificate (see www.motinfo.gov.uk), key codes,radio codes, etc. in a safe place, too. Store thevehicle’s operation manual in the protective walletprovided and keep it in the glove-box.

When you are returning the vehicle, you shouldmake sure that your service and maintenancerecord is as comprehensive and as up to date

as possible. If you don’t provide the full information,you can expect to incur a de-hire charge at end ofcontract as trade buyers will mark down the pricethey are willing to pay or choose a car that has afull set of documents.

AppearanceRegular cleaning of both the interior and exteriorensures the vehicle looks good. Polishing thevehicle exterior around four times a year will helpreduce the effects of any stone-chip damage, limitthe effects of air-borne contamination (e.g. bird-droppings, etc), remove traffic grime and makeroutine washing easier.

Vehicle keysSpare keys should be identified and tagged. Youcan expect to be charged for replacement keys if they are not returned with the vehicle at end ofcontract. Always make sure that vehicle keys arekept safely with the spare key stored in a differentplace. Car thieves often target the keys as theeasiest means of stealing vehicles becausemanufacturers achieve very high levels of vehiclesecurity. Never leave keys in a conspicuous placein the house and certainly never in the hallway inreach of the letter box.


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http://www.motinfo.gov.uk


Personal number platesYou should liaise with your leasing company 10 to 12 weeks in advance to ensure your personalnumber plate is transferred to your new vehicle.

Security systemAll security systems fitted after manufacture shouldmeet the appropriate Thatcham standard and befitted according to a recognised standard, e.g.Vehicle Systems Installation Board (VSIB).

Paintwork, body, bumpers and trim

Chips, dents, scratchesIt is recommended that any damage is repaired assoon as possible after it occurs. This is particularlyimportant when the paintwork is damaged andlikely to cause corrosion.

All work must be completed to a professionalstandard by repairers who provide full warranty on their work. Your leasing company will advise you and will authorise repairs if you have a fullmaintenance contract. For small areas of damage, a SMART (small and medium area repairtechnique) repair may be appropriate.

Badges and labelsAdvertising should never be painted directly ontothe vehicle without the leasing company’s writtenpermission. Any advertising, labelling or logosshould be fitted so that they can be easily removedwithout damaging or deteriorating any part of thebodywork of the vehicle.

Soft top convertiblesDrivers should familiarise themselves with theoperation of the hood, including any buttons andfasteners. Drivers should always wash convertiblecars by hand – they must not be taken through an automatic car wash, and care must be exercisedwhen raising or lowering the hood so as not toscratch or damage the rear window.

Tow barsThe leasing company’s permission must be obtainedbefore fitting a tow bar. All such equipment mustbe fitted in accordance with the manufacturer’sfitting instructions and guidelines.

Windows and glassWindscreen and windows

All vehicle glass should be kept clean not only forsafety reasons, but also to enable any damage tobe identified quickly and repairs put in hand. Anydamage in the driver’s direct line of sight, or

affecting any heating elements, should be repairedimmediately. Cracks and bulls-eye damage caneasily be smart-repaired to prevent further damage.

Door mirrorsDoor mirrors should be kept clean and replaced if damaged – obtain approval from the leasingcompany if necessary.

Lights and lensesLamps and lenses should be kept clean and replacedif damaged – obtain approval from the leasingcompany if necessary.

Tyres and wheels

Tyre wear and damageTyre pressures should be kept at manufacturer’srecommended pressures in order to avoid damageand undue wear. Under-inflation will cause excesswear on the edges of the tyre, while over inflationwill cause excess wear in the centre of the tyretread. As part of company risk managementprocedures, employers often advise drivers on the frequency with which tyre pressures should be checked. Employers may require documentaryevidence that these checks are made.


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Wheels and wheel trimsCare should be taken when parking and manoeuvringso as to avoid damage, especially to alloy wheelsas these are easy to damage and expensive toreplace. However, if damage does occur, it shouldbe repaired, or the wheel/wheel trim replaced –subject to the appropriate approval if applicable.

Mechanical condition

Servicing and maintenanceThe vehicle must be maintained and servicedaccording to the manufacturer’s guidelines. It isimportant to keep the vehicle in good mechanicalcondition by keeping all fluids topped up and byimmediately investigating any poor runningsymptoms or unusual mechanical noises. Driversshould follow the manufacturers’ recommendationsregarding fuel and fuel blends because using somefuel and fuel blends can invalidate the vehicle’swarranty and cause long-term damage to its fuelsystem. Drivers should ensure that oil and coolantlevels are checked regularly and are maintained atcorrect levels between services. In the context ofroad-related, driver risk management, employersmay advise drivers on the frequency with which oillevels should be checked. Employers may require a written log to be completed.

Vehicle undersideAny suspected impact damage should beinvestigated and dealt with professionally, as soon as possible.

Catalytic converter and emissionsCatalytic converter failure is preventable throughusing the correct fuel, regular servicing andmaintenance, immediately investigating any poorrunning symptoms and not towing or bump-startingthe vehicle.

Vehicle interior

Passenger area, seats and trimThe interior of the vehicle should be kept clean.Any stains should be removed with a suitable,proprietary cleaner as soon as practicable to avoidlong term damage. Regular smoking in the carleaves an unpleasant residual smell, causesstaining and should be avoided.

Door aperture, boot and luggage areaIt is recommended that heavy items are alwaysfirmly secured and positioned centrally within theload area in order to minimise the effect on thevehicle's handling and to avoid damage. Carpetsand the load area should always be protected fromexcessive soiling. Heavy items or inappropriateloads should never be carried on the seats.

General equipment and controls

All general equipment, controls and accessoriesshould be present and fully functional. If stolen or lost, they must be replaced with equipment ofsimilar standard and specification.

In car entertainment equipment, telephonesand navigation systemsThe driver should always operate these systemswith care, ensuring no damage occurs to the dash,control knobs, etc. If a replacement is required,due to theft, for example, it must be of similarstandard and specification.


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Dispute handling

In the event of a dispute on the condition ordamage to the vehicle, the BVRLA Member will pay for an examination by an independent qualifiedengineer. The engineer’s decision will be binding on both the customer and the BVRLA Member.

20

Dispute handling and BVRLA conciliation process


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BVRLA conciliation process

On occasion, disagreements will arise betweencustomers and BVRLA Members which cannot be settled directly. Unresolved disputes may bereferred to the Association by the customer and/or the Member involved.

Details should be submitted in writing to:

The Chief ExecutiveBritish Vehicle Rental and Leasing AssociationRiver Lodge Badminton Court Amersham HP7 0DD

Alternatively, a complaint form can be downloadedfrom the BVRLA’s website www.bvrla.co.uk.



Glossary


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AbrasionMultiple scratches in the material surface.

ChipRemoval of the surface material (glass or paintwork)in a concise area.

DentDeformation of the surface structure usuallycaused by impact damage.

Light scratchA scratch with no raised edges – can be polishedout using smart repair techniques.

ScratchA single line mark or score in the material surface.

ScuffLight scraping of top surface not penetrating base material.

Smart RepairSmall and Medium Area Repair Technique – a costeffective way of repairing chips, dents and scratches.

VSIBThe Vehicle Systems Installation Board is thenational regulatory and accreditation body forvehicle systems Installers and their installations.

If you have lost the MOT certificate and you want to check the vehicle’s current MOT status, you canrequest this information by contacting the VehicleOperator & Services Agency MOT Enquiry Service on 0870 33 00 444 or online at www.motinfo.gov.uk.You will need to quote the reference no. on the V5Clog book or from the previous test certificate.


http://www.motinfo.gov.uk

Smart repairers


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Chips, dents and scratches can be successfully and cost-effectivelyrepaired using smart repairmethods provided your leasingcompany gives approval. Smartrepair organisations that aremembers of the Vehicle Buildersand Repairers Association (VBRA)are obliged to comply with anOFT-approved Code of Practicewhich sets high standards forrepairs and customer service.

Dentwizardpaintless dent removal

part of MANHEIM

Dent Wizard, part of the Manheim Group is the UK’sleading smart repair operator. With the most flexiblepaintless dent removal services and a mobile team ofspecialists, any form of smart repair can beaccommodated.

Last year almost 100,000 vehicles were reconditionedto the highest standard. As the most popular smartrepair specialist, it is not surprising to learn that many ofthe UK’s major fleets, maunufacturers and leasingcompanies have sought the services of Dent Wizardand sister companies Wheel Wizard - alloy wheelreconditioning - and Flying Colours - cosmetic bodyrepair.

Everything from dents, creases, paint scratches andbumper scuffs, through to interior damage such ascigarette burns and leather scratches can be repairedto as good as new to maximise the value of everyvehicle.

For more information call 01675 471150 or visitwww.dentwizard.co.uk


http://www.dentwizard.co.uk

http://www.vbra.co.uk

British Vehicle Rental And Leasing AssociationRiver LodgeBadminton CourtAmershamBuckinghamshireHP7 0DD

T 01494 434747 F 01494 434499 E [email protected]

bvrla.co.ukPromoting responsible road transport

mailto:[email protected]



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