Knowledge Base

Capture and Share IT Tips and Tricks

Feedback Welcome

What is Knowledge?

Procedures for Yourself

1. Plug in2. Turn on

?

DIY for Your Users

Theproblemis you

Shared by Your Team

Share with Friends and Former Colleagues

Share with Everyone

Spiceworks to the Rescue

• Steps include purchases, accounts, etc• Company procedure, shared by your team• Relates to ticket• Relates to purchase list

Example – “New Employee”

• Prescriptive fix, uncommon problem• General IT knowledge, could share with all• Found solution in a Community Topic

Example – “Configure LDAP in Linux”

• User self-help, step-by-step• How-To authored by vendor (Microsoft)• Relates to ticket• Place on intranet User Portal

Example – “Create Rules in Outlook”

SharingNone

ColleaguesFriends

SpiceHeads

Spiceworks Knowledge Base

ContentHow-To

Break FixFree Form

ScreencastsTopics, Posts

ScriptsOthers Sites

OrganizationBrowsePortal

Categories, TagsSearch

Portal SearchRelates to …

SharingNone

ColleaguesFriends

SpiceHeads

Spiceworks Knowledge Base “1.0”

ContentHow-To

Break FixFree Form

ScreencastsTopics, Posts

ScriptsOthers Sites

OrganizationBrowsePortal

Categories, TagsSearch

Portal SearchRelates to …

DEMO

QUESTIONS?