Capability Assessments Point You Forward · 2017-12-13 · 9 What is the question Who is asking Why...
Transcript of Capability Assessments Point You Forward · 2017-12-13 · 9 What is the question Who is asking Why...
Capability Assessments Point You ForwardTWIN CITIES BUSINESS ARCHITECTURE FORUM
DECEMBER 7, 2017
HOPKINS, MN
December 2017
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Why do we need Capability Assessments?Some uses to consider
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Domain Assessments
Boundary Assessments
Strategic Objective Assessments
Competitor and Industry analysis
Merger and Acquisition
Product Assessments
Platform Assessments
Financial Assessments
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Why do we need Capability Assessments?Outcomes
“Never make a decision when you are upset, sad, jealous or in love.” —Mario Teguh© 2017 Asurion, LLC. All rights reserved
Better Timely Decisions
Quantifiable Decisions
Focused Decisions
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Introduction
Why are Capability Assessments important?
What does Asurion do
Why you should listen to me
Grounding
Quick Intro and Review of Capability Models
Assessments
Script
Audience and Venue
Performance
Reviews
Summary
Agenda
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Capability Model: all the things a company or
organization does to provide the product or
service to a client or customer
Foundation for Capability Assessments
Usually pre-defined; defined inflight brings clarity
Using Capabilities as the undergirding structure brings everyone together; sometimes need education
about the capabilities is needed, but keep it short and pertinent
CapabilitiesQuick Intro and Review
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Assessments
Scripts
Audience and Venue
Performance – let’s do one!
Reviews
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What is the question
Who is asking
Why are they asking
Who needs to know
What are the potential outcomes
What are the boundaries to the question:scope: time, improvement, contrast and compare
What is inside the question: which capabilities are needed
Is there an expected answer
What is the full question
Script – What to Ask
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How to ask
Who to include –
ask three time ‘who else’:
internal perspectives from those involved
interested perspectives from stake holders
external perspectives from those watching
Minimize effort
Ensure all equipped: education about question, education about capabilities, education about tools
Determine anonymous or public
Audience and Venue
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How to ask - continued
What criteria for each capability
Importance
Effort
Priority
How well is it done / How well does it need to be done
Ties into why asking the question and expected outcomes
Definitive Ratings for each criteria: RYG, SML, 1-3-5, Y-N-Maybe
How will the question be answered
Interviews
Group or individual, public or anonymous
Automated or in person
Audience and Venue
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There are many available
(not an endorsement for any listed)
Survey Monkey
GoogleForms
Share Point
Surevey Gizmo
Zoho
Key Survey
Confluence
Excel on Shared Drive
Live Tools: Sli.do
PollEverywhere
Glisser
Mentimeter
Participoll
Yellow Stickies
A word about automated tools** ensure privacy
*** ensure you can get to the data afterwards
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Exercise Set Up:
We are the Business Architecture Team for Theater Production Company. Our CTO has
found some money she wants to share for our team’s training. Let’s go spend it!!
Initial Question:
What capabilities should get the extra funds for training?
Performance
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What is the question
Who is asking
Why are they asking
Who needs to know
What are the potential outcomes
What are the boundaries to the question: scope: time, improvement, contrast and compare
What is inside the question: which capabilities are needed
Is there an expected answer
What is the full question
What specific capabilities will our team benefit from additional training In order to execute Business Architecture at a higher level?
Script for Performance (flip chart/whiteboard)
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Performance Example - Business Architecture CBM
People
Facilitation
Relationship Management
Team Building
Communication
Project Management
Models
Business Modeling
Process Modeling
Capability Modeling
Product Modeling
Model Management
Understanding
Assessments
Domain Alignment
Data Analysis
Solution Alignment
Strategic Alignment
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Performance – Criteria
Importance: Is it needed, crucial to success
Effort: How much action is needed?
Cost: How much will the operations cost (not the change to fill the gap)
Priority: What is key for the success
Ability: How well is it done / How well does it need to be done
Ties into why asking the question and expected outcomes
What else should be asked….
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Who to include
What criteria for rating each capability: 1-3-5
How will the question be answered: Group, Publicly, With 1-3-5 cards
Capability Understanding Check:
Vote: Show of Answers…
Audience and Venue for Performance
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Data Capture
CriteriaImportance
Before
Ability
BeforeRanking
Importance
AfterAbility After Ranking Gap
Facilitation 5 1 5 5 0 5
Relationship Management 3 3 9 3 0 9
Team Building 3 1 3 3 0 3
Communication 5 3 15 5 0 15
Project Management 3 3 9 3 0 9
Business Modeling 3 1 3 3 0 3
Process Modeling 3 3 9 3 0 9
Capability Modeling 3 5 15 3 0 15
Product Modeling 3 1 3 3 0 3
Model Management 3 1 3 3 0 3
Assessments 5 1 5 5 0 5
Domain Alignment 1 5 5 3 0 5
Data Analysis 1 3 3 1 0 3
Solution Alignment 3 5 15 1 0 15
Strategic Alignment 3 5 15 1 0 15
25 25
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Collate Data
Look for Outliers
Ask More Questions
Share with Participants
Share with Inquirer
Share with Others
Visualizations: Quadrants, Bubbles, Heatmaps,
Growth Charts, Spider Maps,
Craft the Story to Tell when sharing: no need to provide data details
The Reviews: Analyze and Share the Answer
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Capability Assessments provide data for Better Decisions
What did you hear?
What will you try?
Wrap Up
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I would like to hear your experiences and your comments.
Reach out to me to continue the conversation
Link with me, continue conversation...wrap-up..
LinkedIn: https://www.linkedin.com/pub/mary-sue-moore/0/416/618
Email: [email protected]
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