Candidate: Anastasia KuuskSupervisors: Prof. Andy Koronios, Dr. Jing Gao & Kristian Steenstrup

CONVERGING INFORMATION AND

OPERATIONAL TECHNOLOGIES

WHAT IS IT & OT?

What we know What we do not know

Source: Gartner, 2008

BACKGROUND

• Engineering Asset Management– Evolved into holistic asset care

• Gartner 2006 – OT defined– IT & OT are converging

• Gartner 2012– Three stages to converged maturity– Who responsible or the authority – Engineering or

IT?

Source: Gartner, 2012

InformationTechnology

OperationalOperationalTechnologyTechnology

CONCEPT

IT & OT ISSUES

Issues LiteratureIT or Engineering responsible Steenstrup 2008; Barber,

2012; Schneider, 2006; Kern, 2009

Drivers forcing convergence Steenstrup, 2008-2012; Romero, 2011; Wiese 2004; fyschwick, 1996

Many frameworks, standards, principles

Steenstrup 2012, IBM, Parekh 2007, Hillard, 2010, Thomas, 2009)

Successful EAM requires integration

Too, 2010; Sklar, 2004; Mays Business School, 2011; Humffray, 2003

When converge, integrate, align

Lack of academic literature

CONVERGENCE DRIVERS

CRITICAL SUCCESS FACTORSCSF LITERATURE

Management support - For information value - For convergence- Planning

Evans, 2010; Rockart, 1979; Nfuka & Rusu, 2011; Trkman, 2010 and Huang & Hen, 2006; Yeoh, Gao and Koronios, 2009

Interoperability -IT tiers-Standards-Easy to use -Documentation

Torchia, 2011; Office of the National Coordinator for Smart Grid Interoperability, 2010; Steenstrup, 2012; McDonnell Group, 2012

Holistic/Enterprise wide-Asset care-Information governance-Strategy

Parekh, 2007; White, 2007; Debois, 2012; Caldwell, 2011; Nicolett & Proctor, 2011, Logan, 2012

Cross sharing of skill-Engineering strengths-IT strengths

Steenstrup, 2008; Boone, & Ganeshan, 2008; Haider, 2011; Newman, 2011

RESEARCH GAPS

WHEN & IT OR ENGINEERING?

WHEN & IT OR ENGINEERING?

ORGANISATIONS

VENDORS

METHODOLOGY

• Delphi rounds/Survey

– Undertaking now

• Case study 2+

– New Year

• Completion– 2 years to completion

KEY RESEARCH QUESTIONSDelphi questions round 1

Why are organisations converging, aligning and integrating OT and IT to enhance EAM performance?•What are the business drivers?

How are organisations converging, aligning and integrating OT and IT to enhance EAM performance?•What does successful convergence, alignment and standards based integration look like?•What situations are IT best suited to be responsible for the integrated environment?•What situations are Engineering best suited to be responsible for the integrated environment?

How do organisations start convergence, alignment and integration?•Who makes the key decisions?

What defines when organisations move from one level to the next•What are the criteria for measuring OT & IT convergence, alignment and standards based integration?•How can information governance facilitate converging OT and IT?

What are the technology, organisation and people critical success factors for converging, aligning and integrating OT and IT?•What situations are IT best suited to be the authority for the integrated environment?•What situations are Engineering best suited to be the authority for the integrated environment?

• WHAT IS OT? • ARE PHASES VENDOR OR ORGANISATION SPECIFIC?

CONTRIBUTIONS

• Identify when organisations converge, align and integrate

• Identify situations when Engineering or IT responsible

• Information Governance framework to facilitate convergence

• Gartner concept validation – role of vendors

Anastasia Govan KuuskPhone 0428836405Adelaideanastasia.kuusk@unisa.edu.au