CAMPUS PLANNING GUIDEFALL 2020

©2020 Compass Group, NA and Chartwells Higher Education. Confidential and Proprietary, all rights reserved, do not duplicate.

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Safety Across the Business

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The safety of the campus community, our guests and our associates remain our top priority. In this time of social distancing, we have adapted our procedures to include associate wellness checks. We have also increased the frequency of sanitization procedures, introduced new PPE and implemented social distancing signage.

Safety Procedures Across Campus E34

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At all locations, the following enhanced safety standards will be in place daily.

ASSOCIATE SAFETY

Daily Wellness Checks Every associate will receive a wellness check to include self-

reported illnesses and a contactless temperature check.

Safety Procedures Across Campus

Personal Protective EquipmentFace coverings will be provided and expected to be worn at all times by associates.

We recommend guests wear masks as well, except when eating.

Gloves are worn at all times when handling food.

Plexi health shield barriers used at all registers and points of service.

What is the difference between cleaning, sanitizing, and disinfecting?

Cleaning is the removal of debris. This is done with our standard surface cleaners to remove the presence of food and beverage particles.

Sanitizing is the removal of pathogens, such as those known to cause foodborne illnesses.

Both cleaning and sanitizing protocols exist within the USDA Food Code guidelines Chartwells has always followed.

Disinfecting is the killing of specific pathogens, such as COVID-19. CDC guidelines were updated May 20, 2020 to reflect new COVID-19 transmission understanding that high contact surfaces are not a primary source of infection.

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Trainings

ServSafe COVID-19 safety training for both managers and food handlers.

Ongoing trainings will be covered at pre-shift meetings and provide the most up-to-date procedures.

Close coordination with local health departments on best practices.

Working through its purchasing company, FoodBuy, Chartwells will ensure that vendors follow similar safety protocol for their drivers and other associates and, delivery drivers will be discouraged from entering buildings and required to wear masks.

Social Distancing

One-way traffic management to help guests navigate dining and seating areas.

Social distancing in our kitchens and other back of the house areas.

New capacity thresholds for each dining location.

Elimination of cash handling.

Signage visible at all hand washing sinks and time clocks.

Floor decals and signs for guests to follow proper distancing and flow of service.

SOCIAL DISTANCING AND ASSOCIATE TRAINING

Plan associate training to cover all COVID-19 policy changes including: - Mask, hand wash and glove

requirements- Tobacco & cell use policies- Cell phone use policy- Cough and sneeze

etiquette- Guest interactions- Cleaning policies and

procedure changes - Social distancing

expectations of associates- Symptoms/temperature

checks process

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Location-Specific Plans

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The following pages provide a plan for Stockton University campus, with special considerations and a customized approach.

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Specific Stockton University Mapping Plan

We are pleased to present our COVID-19 specific and customized plan of service following CDC, local and state guidelines.

The BasicsLocation Name & Tier Level: Stockton University, Tier 2 Mid Distancing

STEP 1: The Dining SpacesDefine your dining spaces and designate as pickup or dine-in service.

Pick up location(s): N Wing Dunkin’ Bean’s List Chick Fil A Create Student Choice McHugh’s Pizza The Lodge Chop’d & Wrap’d Southside Bistro BUILD AC

Front of the House

This plan serves as a baseline given current CDC and NRA restaurant guidance on COVID-19.

Local state or health department regulations may necessitate modification to this plan, so please check with your local health department.

Quarantine Delivery Meals for students who are in

quarantine will be delivered to designated location (drop off area), Chartwells is not permitted to deliver directly to quarantined students or rooms.

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Specific Stockton University Mapping Plan

STEP 3: Serviceware SolutionsOptions are available on the Path to Open page on MyCompass.

STEP 2: Guest Entrance Requirements

All Dining Locations Sanitizer stand Plexi health shield barrier for cashier Associates in gloves and mask Signage for guests that masks are required Greeters to provide instruction and answer questions Sanitizing hands is required for entrance to facility (guests and associates) Payment methods (options)

• Credit Card• Recommended Cashless• Board Plan• Dining Dollars (incentive of bonus dollars when purchasing $100 or more)• Unrestricted

Retail Cutlery

• Pre-wrapped kit Dishware

• Disposable to-go packaging

Residential Cutlery

• Pre-wrapped kit Dishware

• Disposable to-go packaging

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Specific Stockton University Mapping Plan

STEP 4: Residential Station/Location Plan

To support safety, the operation of the following stations have been altered and the following practices have been put into place:

Allergen Station – identify how are you continuing to address special diets

Salad bar/Deli bar – no self service, pre-packaged Ice cream station – removed Cereal bar – individual portion cups Hand fruit may be individually wrapped No unprotected food available for self serve-everything must be

served or individually packaged Condiment stations – condiments provided by attendant

Beverages

16.9 oz water bottle Cans limited options

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Specific Stockton University Mapping Plan

STEP 5: Retail Locations Plan

All venues will be open with the exception of Mondo's, we will be offering the top 5 menu items at each location.

Lakeside Street Subs will be operating out of the Lodge in Lakeside.

360 C Store and the Market @ Lakeside will operate as pick up locations where guest come to retrieve pre-ordered items: including bulk items, bundle packages, Hot-Cold Food, and standard grocery items.

We are working to add GET mobile ordering for Create, Student Choice, 360 and The Market @ Lakeside.

Added Pop Up events throughout the semester to provide a change in options

To support safety, the operation of the following stations have been altered and the following practices have been put into place:

Common impulse buy areas Reduced and moved to 360 and the Market

Common condiment areas Served by attendant at each station

Specific location changes ABP has relocated to the Smoothie Station in

Campus Center.

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Specific Stockton University Mapping Plan

STEP 7: Guest Ordering

STEP 8: Service Styles and Menus

Residential All stations will be

attendant served and prepacked.

6-ft distance, plexi health shield barrier, mobile, kiosks, etc

One-way traffic flow to stations or in and out of locations

Retail All orders will be placed in

designated location with pick up window.

6 ft distance, plexi health shield barrier, mobile, kiosks, etc

One-way traffic flow to stations or in and out of locations

Residential Menu information to

follow – awaiting corporate guidelines for bundle deals.

All stations will be attendant served or in pre packaged containers

Average guest turn around 90 seconds

We will serve canned sodas or bottled water as beverage options.

Retail Menu information to follow

Top 5-6 menu items at all locations will be available for grab and go style service

We will limit specialty orders and modifications

Students with dietary restrictions will meet directly with Chef Brian as they have in the past semesters

GET mobile ordering will be available to order ahead of time and skip lines in food court.

Pop Up Events Items to be determined based

on featured venue Weather Permitting Rotating Concepts Priced as one meal swipe Promoted on Social Media Available on GET App or as a

walk up purchase

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Specific Stockton University Mapping Plan

STEP 10: Seating ModificationsIf seating areas are open, identify necessary table and chair modifications to facilitate social distancing based on CDC recommendations and campus requirements.

Residential Remove tables/chairs as

necessary or place signage where seating is open.

Encourage outdoor dining, weather permitting

Retail Remove tables/chairs as

necessary or place signage where seating is open.

Encourage outdoor dining, weather permitting

Limited seating will be provided inside venues with 6ft social distancing guidelines in place to ensure safety for all guests.

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Specific Stockton University Mapping Plan

Galloway Campus Map

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Specific Stockton University Mapping Plan

Campus Center Food Court Mapping

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Specific Stockton University Mapping Plan

N Wing Mapping

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Specific Stockton University Mapping Plan

Atlantic City Campus Map

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Specific Stockton University Mapping Plan

Atlantic City Food Court Mapping

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MEAL PLAN APPROACH

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BRAND APPROACH

Chartwells is working directly with each brand partner to develop a safe solution for your campus. Together, we are putting plans in place to support:• Timelines and a process for reopening• Menu modifications• Reduced labor needs to support social distancing• Potential reduced hours• Signage and social distancing requirements for each brand• Alternative Distribution Points (ADP's) if needed• Virtual training requirements• See attached playbooks

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Conveying Confidence

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With so many elements of the student experience changing to adapt to new safety measures, a strong communication plan is key to conveying our message. The following tools will be implemented to help generate excitement and instill confidence as students return to campus.

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REQUIRED SIGNAGE

Our communication approach is designed to provide instructions to our guest while providing a sense of security. Below outlines the required approaches for each area of our dining facility.

Required at Dining Venue All Entrances

Mask Required Reminder Hand Sanitizer Callouts Dining Safety Commitment

The horizontal indicator sign is designed to communicate social distancing in front of station.

Required at All Dining Stations or Cues

Station Front Indicator Clings for All Areas Place This Every 6ft In Station Line Cue

One Way Directional Back of house

associate safety

reminder

What +

Where

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