Call up dialer (new)

About GAMA Operations• GAMA Operations specializes in advanced telecommunications systems – in

particular voice processing and IVR systems, various inbound and outbound

communication products, and voicemail solutions for organizations of any various

types and sizes.

• GAMA Operations is a globally operating company who is one of the leaders in its

field in Israel, our systems are used and marketed by the biggest telecom

companies of Israel including Bezeq International (Israel's largest telephone

company), Tadiran, Teldor , Netvision and others.

• GAMA Operations' reputation for outstanding reliability has also prompted

organizations such the Israel Defense Forces (IDF) to choose Gama's outbound

communication solution for its critical reserve forces call-up system.

http://www.gamaoperations.com

http://www.gamaoperations.com/

About GAMA OperationsWe develop, manufacture and market various products and solutions for:

• Voice Processing Voice Processing

• Interactive Voice Response (IVRInteractive Voice Response (IVR ( (

• Unified MessagingUnified Messaging

Our team has proven expertise in managing complex and decentralized projects, which

are fully integrated with the client’s databases.

Over 15,000 offices, businesses and organizations are currently using a wide range of

GAMA Operations’ voicemail and IVR systems.

SpecializationsSpecializationsVoice processing is becoming increasingly widespread thanks to its advantages of 24 hours

availability while reducing costs. GAMA Operations offers the following systems voice

processing solutions:

•Voicemail systems that feature Auto Attendant and Unified Messaging functions (fax server Voicemail systems that feature Auto Attendant and Unified Messaging functions (fax server

and email)and email)

•IVR - Interactive Voice Response systemsIVR - Interactive Voice Response systems

•Voice response systems for call centersVoice response systems for call centers

GAMA Operations has developed a large number of IVR applications that are based on

our IVR platform:

•WTR systems for reporting work hours.

•Gate access system for automatic opening of gates.

•Fax server (receiving and sending faxes directly from the organization's workstations).

•Auto fax-sending system for automated sending of faxes.

•Message distribution system.

•Cell-to-Everyone system – a dedicated cell for each caller.

•Voice response systems with various efficiency-enhancing features, which are

expandable with additional applications to meet every need.

IVRIVR System ApplicationsSystem Applications

Clients in Israel and abroadClients in Israel and abroad We serve a broad spectrum of businesses as well as government organizations in Israel:

Government offices, Israel Defense Forces, hospitals, embassies in

Israel and abroad, universities and colleges, National Insurance, municipalities, banks,

refineries, Jewish Agency, Israel Water Authority, Egged (Israel’s Largent bus company),

Visa, Israel Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,

service centers, health funds - and more.

Our systems are marketed by leading telecom companies such as Tadiran,

Bezeq International, Teldor, Netvision and many more.

Call-up system – Mobilizing people Call-up system – Mobilizing people in emergenciesin emergencies


Emergency / Military DialerEmergency / Military Dialer

Gama Operations developed the world's first automated military call-up system. It is used by

all IDF divisions to draft reservists and regular soldiers according to the Israeli army needs. The

Gama system has been successfully used by the military in many real-time emergency events

where it has proven its efficiency and reliability!

Call-up system – Mobilizing people in Call-up system – Mobilizing people in emergenciesemergencies

Call-up system – Mobilizing people in Call-up system – Mobilizing people in emergenciesemergencies

AA new level of field responsivenessnew level of field responsiveness

•With the Gama system, the IDF has the ability to

debrief the call-up operation and draw lessons almost

immediately, all that without having to enter call-up data

manually.

•These data are stored in the system's database and

updated during the call-up process through

the input of dialing results and enlisting feedback data.

•The feedback data is fed in remotely via every telephone

receiver at each point where soldiers are recruited.



Our customers for the Automatic Dialer system:Our customers for the Automatic Dialer system:

•The Israeli military and military organizations overseas.

•Police.

•Special units and rescue units.

•Fire departments.

•Municipalities.

•Isolated communities.

•Government strategic sites.

Call-up system – Call-up system – Why use it ?Why use it ?Call-up system – Call-up system – Why use it ?Why use it ?• New and simple approach to method and pace of military call-up – highly

dependable and agile, with centralized management functions.

• Using all available communication channels that anyone has (home,

family, work, cellular.

• Dialing is determined according to preset call sequencing.

• Reaching thousands of targets simultaneously within a few hours

Note: call frequency can be increased by adding more communication channels

Call-up system – Call-up system – Main featuresMain featuresCall-up system – Call-up system – Main featuresMain features• Easy interface to current call-up systems allows the use of data from the military HR

computers and system computers.

• Handles all types of existing call-up and alerts for actual mobilization.

• Switches between call-up alerts and real mobilization – also applicable to military

training exercises.

• Handles administrative announcements.

• High system resilience (self-testing and automatic flagging of system faults).

• Cross-sectional reviews and reports according to type of call-up, assignment to unit,

task number, etc.

Call-up system – Main featuresCall-up system – Main featuresCall-up system – Main featuresCall-up system – Main features

• Selection of notification type according to placement.

• Selection of call-up priority according to placement and unit assignment.

• Screening of soldiers located abroad and inactive.

• Reserve forces mobilization according to the military criteria.

• Ability to build a manual dialing list.

• Ability to freeze call-up and refresh from same point.

• Ability to give cancellation notice.

• Ability to determine a point of stop by number of confirmations, or any other

parameter

Call-up system – Call-up system – Main featuresMain featuresCall-up system – Call-up system – Main featuresMain features

• Overall and individual statistical reports in tables and graphs, both in real-time (making

decisions on call-up rate and segmentation of call-up results), and at the end of the

call-up operation (debriefing / conclusions).

• Recording feedback data from gathering points of army units – allows communication

with mobilized reservists and receiving call-up status in real-time.

Our system advantages compared Our system advantages compared to other call-up systems:to other call-up systems:

Our system advantages compared Our system advantages compared to other call-up systems:to other call-up systems:

1.Significant reduction in human resources required to support the call-up process.

2.Significant acceleration of the entire call-up process.

3.Ability for call-up a commander who would closely monitor the process in real time, having

access to the following information: Who responded and how? Who arrived at the meeting

point (via the feedback system)? Did they reach the emergency storehouse? How many

soldiers received call-up notices and have not yet presented themselves?

4. After a commander receives the initial information from the system, he can act as follows:

A. Persons who did not respond – call them manually.

B. Persons who are abroad - ignore them, and save the resources of trying to

contact them.

Call-up system – How does it works?Call-up system – How does it works?Call-up system – How does it works?Call-up system – How does it works?1. The system comprises three main components:

A. A list of group call destinations

B. A list of scenarios

C. Communication engine

2. After a decision to initiate a call up operation, the commander receives a number of

interfaces with which he can operate the system.

3. The commander enters the system (via telephone, computer, etc.) and performs a

full recognition procedure to prevent security breaches.

4. The commander or his subordinates select the desired destination call system and

the desired scenario, and run the contract engine .

Data flow to single site - SampleData flow to single site - Sample

Central Adjutancy- Central Adjutancy- Manpower computerManpower computer

WorkstationWorkstation

Secure CommunicationsSecure Communications

PSTN

Feedback Feedback telephonetelephone

ReservistsReservists/ / RegularsRegulars

Main Server CallUp ( Outbound )System - 1

CallUp ( Outbound )System - 2

CallUp ( Inbound )System

Control System - 1

Control System - 2

Control System - 3

Control System - 4

Control System - 5

Control System - 6

Automatic Dialer SystemAutomatic Dialer System

Network

Data Transfer

PSTN Line

Divisional manpower Divisional manpower workstationworkstation

Alert received Alert received by soldierby soldier

Feedback fromFeedback fromunit pointunit point

Feedback fromFeedback frommeeting point meeting point

Call-up system – ReportsCall-up system – ReportsCall-up system – ReportsCall-up system – Reports

For example: the answers from the phones which I called - Details of data by all answers.

Call-up system – Call-up system – The future of automatic The future of automatic dialing systemsdialing systems

Call-up system – Call-up system – The future of automatic The future of automatic dialing systemsdialing systems

Gama continues to develop the automated dialing system and add

functionality according to the market requirements:

• Sending information and working within a web environment

• Interfaces to external databases.

• Adding VOIP (SIP).

• Sending SMS and MMS.

• Sending E-mails

• Sending faxes.

IVRIVR Applications – Military / Emergency Applications – Military / Emergency Dialer Dialer

IVRIVR Applications – Military / Emergency Applications – Military / Emergency Dialer Dialer

Architecture of a single division emergency site Architecture of a single division emergency site

PSTN

Main Server CallUp ( Outbound )System - 1

Cellular Telephone

CallUp ( Outbound )System - 2

CallUp ( Inbound )System

Control System - 1

Control System - 2

Control System - 3

Control System - 4

Control System - 5

Control System - 6

PSTN Line

Network

Case Study: Emergency Services

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IDF relies on its reserve army; Speed & accuracy of draft critical

Quick emergency alert & mobilization of reserve units. The ability to call up and process tens of thousands of reservists per unit in a short period of time.

Unparalleled Need

Demanding FeaturesActivating thousands of lines and calls simultaneously; real-time status reports, prioritized dynamic list, real-time management and control.

Mission Critical Performance

IVR Builder won a highly competitive multinational tender. Performance, reliability, scalability and non-stop operation are key issues for this Mission Critical App.

Rapid Deployment More than 10K ports, Implemented by 5 people in 5 months.


23

Israeli National Train Company – Emergency Notification System

Unparalleled Need

Demanding FeaturesActivating handsets of lines and calls simultaneously; real-time status reports, prioritized dynamic list, real-time management and control.



Rapid Deployment More than 200 ports, Implemented by 2 people in 2 months.

This application distributes messages to duty personnel according to scenarios defined in advance. .


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Hospitals

Quick emergency alert & mobilization of reserve units. The ability to call up and process tens of thousands of reservists per unit in a short period of time.

Unparalleled Need

Demanding FeaturesActivating Handsets of lines and calls simultaneously; real-time status reports, prioritized dynamic list, real-time management and control.



Rapid Deployment More than 500 ports - 3 peoples + 4 months .

Our solutions meet all your needsOur solutions meet all your needs

IVR + Voice Mail Systems + Automatic IVR + Voice Mail Systems + Automatic Dialers + GAMA Prime VoiceDialers + GAMA Prime Voice

GAMA OPERATIONS GAMA OPERATIONS

Call up dialer (new)

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