10 Reasons Why your Call Center needs Predictive Dialer
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Transcript of 10 Reasons Why your Call Center needs Predictive Dialer
10 Reasons Why
Your Call Center
Needs Predictive
Dialer
What is Predictive
Dialer? A predictive dialer is a telephone control system that automatically calls
the list of telephone numbers. It can screen out no-answers, answering
machines, busy signals while predicting when the agent can take the
next call.
Benefits of Predictive
Dialers
Source: Positive Indians
1. Affordable Connection
Cloud-based predictive dialers don't require costly hardware, software,
and other infrastructure to operate hence they have proved to be
exceptionally cost effective.
As the service is outsourced by vendors, small businesses and startups
can also avail the services depending on their budget and
requirements.
2. Better Quality and Faster Connection
Since the agents are connected automatically with respective clients,
their efforts are minimized which in turn improves the productivity. The
agent is only involved when the call is connected which accelerates
the rate of communication.
The agent can focus solely on the communication without dealing
with other less-useful tasks.
3. Efficient Management of Leads
Automatic dialers comes with in-built web-based interface that
helps in managing the company's lead and campaigns. The unified
interface allows for effortless administration of leads by personalized
interface.
4. Improved Productivity
With auto dialers, hindrances like voicemails, busy numbers,
disconnections or DnD (Do not disturb) calls are automatically
rejected, thus saving the precious time of the agents.
It also minimizes and automates the repetitive process thus focusing
on the core work flow.
5. Cost Benefits
Cloud-based predictive dialers save the cost of initial infrastructure and
maintenance. Also you just need to pay the vendor how much you are
utilizing and does not need to worry about technical aspect - which
saves a lot of company's time and money.
6. Improved Sales
With the increase in productivity, the sales automatically increases.
Predictive dialers analyzes large scale data and mines meaningful
information from it. Other factors like lead organization, customer history,
call recordings are also maintained by the dialer itself.
7. Improved Efficiency of Call Center
Time management is the key to enhancing call center's productivity
and this can only be achieved if customers utilize their efforts for
communication. The dialer software makes the complete work flow
more manageable and easier.
The algorithm behind the dialers ensures least idle time and maximum
automation.
8. Motivated Sales Force
It's of no doubt that call center job requires a lot of attention and
patience. After interacting with loads of customers, the agents can
loose patience and it's a matter of time before frustration sets in.
Because predictive dialers minimizes their works and improves the work
flow, it becomes easy for them to focus on the core tasks and prevents
them from loosing their cool.
9. Real Time Feedback
Predictive dialers provide real-time feedback and the managers can
monitor and maintain optimum performance and productivity. It also
displays information about inbound queues, current status, and
performance statistics .
So agents can be monitored and trained for immediate corrective
action and feedback.
10. Saves Time
Predictive dialers have in-built programs that maintains DnD lists,
organizes sales, call back data and more which helps the agents to
decide which time of the day works best for various tasks like calling or
finding lead and thereby saving a lot of precious time.
About Us
CloudSpace Technologies is a leading and globally recognized
provider of call center hosting solutions. We Offer a complete
software-based call center setup for the startups, SMBs and enterprise which includes
predictive dialer, auto dialer and inbound and virtual call centers.
For more information,
please visit: www.callcenterhosting.in
or call us at:
1-800-346-4974
References
5 Benefits of Using a Hosted Predictive Dialer for Call
Center
4 Reasons Why Call Centers Should Use a Cloud-Based
Auto Dialer
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Call us at: 1-800-346-4974
or Visit our blog: http://www.callcenterhosting.in/blog/