California Regional Smart Card Fare Collection Programs · California Regional Smart Card Fare...
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Transcript of California Regional Smart Card Fare Collection Programs · California Regional Smart Card Fare...
Smart Card Alliance Presentation
California Regional Smart Card Fare Collection ProgramsProject Status Updates
Miami, FLOctober 13, 2005
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Table Of Contents
Overview
TransLink® – San Francisco Region
TAP – Los Angeles Region
Conclusion
Overview
Transit agencies in three California regions are implementing smart cards for fare payment
Regions and Participating Agencies
Los Angeles
Los Angeles MetroFoothill Transit
Montebello Bus LinesTorrance Transit
Santa Clarita TransitAntelope Valley TransitCulver City Bus Lines
Norwalk TransitMetroLinkLA DOTGardena
Long Beach TransitSanta Monica Big Blue Bus
Los Angeles
Los Angeles MetroFoothill Transit
Montebello Bus LinesTorrance Transit
Santa Clarita TransitAntelope Valley TransitCulver City Bus Lines
Norwalk TransitMetroLinkLA DOTGardena
Long Beach TransitSanta Monica Big Blue Bus
San Francisco
BARTCaltrain
MuniGolden Gate Transit
VTAAC TransitSamTrans
14 other operators
San Francisco
BARTCaltrain
MuniGolden Gate Transit
VTAAC TransitSamTrans
14 other operators
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Translink
Over 700,000 daily transit riders are expected to use TransLink®
in the San Francisco Bay Area20+ agencies operating transit in the Bay Area will participate in the TransLink® program– Modes include bus, rail, and ferry– These operators provide over 465 million trips to
patrons every year
Implementation will occur in two phases– Phase I pilot involved 6 core agencies and 4,000
transit riders and was successfully completed in 2003
– Phase II full rollout was approved by the Bay Area constituents in 2003 with a rolling deployment schedule from early 2006 through 2007
Use at TransLink® for parking is also being considered
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Translink
TransLink® provides a network of connected readers and cards for use in a multi-modal system
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Translink
Moving from the pilot (Phase 1) to full implementation (Phase 2)has resulted in several challenges
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Expansion of the third party distribution network from approximately 40 retail outlets in Phase 1 to 400 in Phase 2 requires close coordination between the operators and the Contractor who is responsible for building and managing the network
TransLink® will roll out a fully functional system (autoload, multiple operators, multiple products) versus a more simplified system (for example, e-cash only, no autoload)
Alternative approach could have implemented Phase 1 in a more targeted manner
Operators are beginning to understand how to optimize their processes to reconcile fare payment using TransLink®
Additional equipment will be installed– Phase 1 involved installing equipment on 340 vehicles– Installation for the Phase 2 operators involves approximately 2,800 vehicles
Translink
TransLink® is approaching the launch of the first Phase 2 operators
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Completed design review for first Phase 2 operators (Golden Gate Transit and AC Transit)
Successfully cut over from Phase 1 to Phase 2 backend
Brought in program director to provide high-level strategic direction and guidance for the TransLink® Contract
About to begin end-to-end testing and installation of equipment
Began exploring options for promoting employer (flexible benefits) programs using TransLink®
Began working closely with Golden Gate Transit and AC Transit to prepare for impending launch
TAP
Los Angeles Metro’s Smart Card program grew out of regional initiatives
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Replacement and upgrade of all Metro fare equipment– Fareboxes– Division Revenue Equipment– Ticket Vending Machines– Rail Card Validators– Hand Held Validators– Point of Sales Devices
Municipal operators purchasing similar equipment based on Metro’s contract
County-wide project to establish a universal fare medium – a smart card branded the TAP card
TAP
Phase 1 is underway with more than 600 buses and 100 TVMsinstalled at LA Metro
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Fareboxes are currently being installed in the 4th of 11 bus divisions
TVMs are installed on 1st of 3 light rail lines, portions of the Metro Red Line subway, and the Metro Orange Line
Currently, in excess of 250,000 cash transactions are captured each day
Metro Orange Line opens October 29
TAP
Smart cards are in the hands of 10,000 Metro employees
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Metro employees use a combination HID/Mifare employee badge for building access, transit access, and interface to other enterprise systems
Bus operators use employee badges to simplify logon to the integrated Fare Collection and CAD/AVL systems
Smart Card Pilot testing scheduled for early 2006
Metro Bus Network
Metro Rail
Network
TAP
Phase 2 extends the TAP card to the region under the TAP ServiceCenter Provider
Regional TAP Service Center
Service CenterService Center
FinancialSettlementFinancial
Settlement
TransactionData
Cardholder/Participant ServicesCardholder/Participant Services
Card Base Management
Distribution Management
Customer Service
– 1-800-TAPTOGO
– www.TAPTOGO.netThird-Party Vendor Enrollment & Management
Participant Support
Card Base Management
Distribution Management
Customer Service
– 1-800-TAPTOGO
– www.TAPTOGO.netThird-Party Vendor Enrollment & Management
Participant Support
Financial Settlement ProcessingFinancial Settlement Processing
Settlement ACH File Processing to the Participant Bank Accounts
Refund Processing
Reconciliation of internal and external financial accounts
Settlement ACH File Processing to the Participant Bank Accounts
Refund Processing
Reconciliation of internal and external financial accounts
Data Collection and ReportingData Collection and Reporting
TAP Usage Data Upload and Device Configuration Download
TAP Systems Monitoring
Detailed TAP Transaction Reporting
Research and Analytical reporting
TAP Usage Data Upload and Device Configuration Download
TAP Systems Monitoring
Detailed TAP Transaction Reporting
Research and Analytical reporting
CustomerServiceCenter
CustomerServiceCenter
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Conclusion
Smart Cards are heading West
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