Calance Builds a Platform to Free Up Clinical Data for Healthcare Providers

Healthcare Market Challenge

The Healthcare marketplace is becoming increasing complex, with an intense focus on better data management and increased patient care.

This complexity begins with new and evolving Regulation and Policy, which is driving the immediate demand for change – For both organizations and patients…

Accountable Care ActMeaningful UseICD10Etc…

The Healthcare Market Challenge

Healthcare Market Demands

We understand that every healthcare organization faces its own challenges. We also know that today’s leading solutions in the market cannot keep up with both market dynamics and the unique needs of every Healthcare organization.

Patients, Case Managers and Healthcare Administrators need: d

Addressing the Market Challenge

ACO Quality MeasurementBetter Patient Care DeliveryBetter Accountability and Performance VisibilityMeaningful Use KPIsAnd more…

Partners Consulting: Our Answer

d

The TouchPoint 360 Healthcare Platform is designed to serve the following principal objectives:

Leveraging over two decades of Healthcare leadership and technology experience,

Partners Consulting introduces:TouchPoint 360 Healthcare Platform

• Leverage your organization’s existing clinical data repositories and other data warehouses

• Provide powerful, high-impact functionality to all segments of the Healthcare lifecycle – specific to your organization’s exact needs

• Provide a holistic service delivery to the spectrum of Healthcare audiences

• Maximizing the accessibility and reach of Healthcare services through highly secure mobile capabilities

The Healthcare Lifecycle

The 4 Quadrants of the Healthcare Lifecycle

We have broken the Healthcare lifecycle into four discreet quadrants:

• 3 quadrants around patient care and interaction• 1 quadrant around compliance across the continuumd

4 Quadrants of Healthcare Lifecycle


Care Coordination

Providing a balanced approach to meeting the needs of patients with multiple health and social needs.d

• Individual Health Outcomes Advancement• Care for multiple or overlapping healthcare and

social needs • Interactive Care-plan management• Care-provider management• Multi-provider coordination, scheduling and

messaging• More…



Patient Engagement

Creating a more interactive, high touch relationships with patients, while reducing healthcare costs.

• Patient-centered care • Continuous patient contact and care• Patient relationship management and tracking• Population Healthcare Management and KPIs• Patient Education • More…



Transition Management

Ensuring seamless care for patients transitioning to varied levels of internal and external care.

• Re-Admittance Management and KPIs• Transition care and transitional care

management• Patient discharge management and tracking• End of life care support and delivery• Patient Education • More…



Compliance Management

Monitoring and managing the periodic provider contract requirements, revenue consideration and related Key Performance Indicators and reporting.d

• Contract Management• Revenue Cycle Management• Provider performance benchmarking• Reimbursement Adjustment Management• Compliance KPIs and Reporting• More…


The Healthcare Audience

TouchPoint 360 capabilities not only address the entire Healthcare lifecycle, but provide functionality targeted to your specific Healthcare audience. s

Audiences include:

• Care Providers• Patients• Administrators

Critical functionality can be quickly deployed in unison for one or more of these audiences

Care Providers

The Care Provider functionality support patient interaction, reporting, key compliance management, and other tools that support better patient care and better performance visibility

Care Provider Capabilities

Patients and Care Receivers

Patient Capabilities

The Patient capabilities include compliance triggered education, care interaction, proactive disease management, adherence management, and more…

Administrators

Administration Portal

The administrator capabilities provide a full range of administrative capabilities, ranging from clinical protocol compliance, to predictive patient health, care management and tracking, to health opportunity profiling and more…

How Does It Work?

d

The TouchPoint 360 Healthcare Platform is composed of several strategic sets of software technologies, including:

The TouchPoint 360 Healthcare Platform

Technology Stack

• A Central Data Repository paired with a Data Connector (EMPI Interface Engine)

• A Business Intelligence, Workflow Rules, and Messaging Engine• A Mobile Device Transcoder (Supporting multiple form factors)• A HIPAA compliant security layer

Multiple Data Sources

TouchPoint 360 Technology Stack

A Central Data Repository and Data Connector:

• Processes structured and unstructured data• Does Patient Matching• Provides Terminology Database• Does Interface Monitoring/Alerting• Acts as Clinical Repository• HL7 v 2.x, HL7 v3, DICOM, XML, CCR/CCD, XDS.10, CSV, Character delimited data and more…

Rules & Intelligence


A Business Intelligence, Workflow Rules, and Messaging Engine:

• Exposes Patients, Encounters, Allergies, Results, Orders, Images, Rx and common entities, and more• Manages complex workflows• Conducts Business Intelligence analysis and computations• Provides multiple system interoperability and capabilities and more…

Security


A Security and Access Rules Manager:

• Provides multiple tiers of application and device security• Provides HIPAA compliant auditing and logging• Filters NPI/PHI data• Provides CCOW compliant patient context management and more…

Mobility


A Mobile Device Transcoder:

• Provides multiple tiers of application and device security• Provides HIPAA compliant auditing and logging• Filters NPI/PHI data• Provides CCOW compliant patient context management and more…

Solution Screenshots

Identification

Visibility to population clinical records

aggregated from disparate sources

Integration with

Population & Care Program Manager

Simple to access, complete clinical data in

one place

Selection

Develop and apply multi-dimensional

algorithms to stratify patient cohorts

Integration with

Population & Care Program Manager

Powerful tools to create, model and refine stratification

algorithms

NEED

USER

VALUE

Candidate Qualification

Engage and qualify Care Program candidates

Care Manager

Cohorts auto assigned to CMs for enrollment screening – context

passing provides persistent view to ALL clinical info

Care Planning

Create individual patient Care Plans based on Care Program enrollment and

standard Care Paths

Care Manager

Standard Care Paths stored in CRM and

easily tailored based on patient interaction

Case Management

Manage Patient Care Plan progress,

communication, and remote care episodes

Care Manager Patient

Dynamics CRM Case functionality to encapsulate all

Patient interaction –HealthVault for patient visibility

and input to Care Plan and progress

Patient Engagement

Encourage Patient to own care plan and

share home monitoring data

Patient

Address MU Stage 2 Criteria, Manage Chronic Diseases by sharing and

tracking patient sponsored data

Care Coordination Solution

Analytics

Solution Screenshots

Self Service Analytics

Self Service Analytics

Measures FY11 Target FY09 AVG FY10 AVG Jul-Sep10 Oct-Dec10 Jan-Mar11 FY11 AVG

Lab: Timed & STAT Draws < 45 min Order to Draw 90% 86% 89% 89% 90% 91% 91%

PT: % of Physical Therapy Evals Done within 24 hours (Non- Neuro, Ortho, Trauma)

80% 88% 87% 84% 90% 86% 86%

Escort: TAT from Request to Arrival at Pt Room (Day & Evening) in mins

15 15 14 13 14 14 14

OR: First Surgical Case Starts On Time 70% 53% 65% 67% 67% 77% 77%




80% 85% 75% 74% 67% 71% 71%


15 23 20 20 19 21 21





80% 81% 86% 88% 82% 88% 88%


15 22 18 17 16 15 15


Arlington Heights

Elmhurst

Joliet

OPERATIONS SUMMARY DASHBOARD

Next Steps…

Dialing Up TouchPoint 360

Contact Us Today

Corporate HeadquartersIrvine2855 Michelle Drive, Suite 190 Irvine, CA 92606+1 (866) 736-5500

http://www.partnersconsulting.com or [email protected]

Thank You!Healthcare Services DivisionSeattle 2018, 156th Ave NE, Suite 254Bellevue, WA 98007+1 (425) 606-0716

http://www.partnersconsulting.com/

mailto:[email protected]

Calance Builds a Platform to Free Up Clinical Data for Healthcare Providers

Healthcare

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